It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from MINI of Las Vegas
Recent Reviews from MINI Las Vegas
5
This is a long over due kudos to Erick, not sure why I didn’t think of it sooner so my apologies Erick. Erick was my service adviser here at Mini of Las Vegas when I lived there. He is absolutely the best!! He ALWAYS went above and beyond is duties to help me, always was honest with me and always educated me as well! He still, after 7 months of being away from Vegas because I moved, he is always available to answer questions and assist if I need him. It would be well in your favor if you do whatever it takes to never lose him. He is a valuable asset to your company!!! It’s employees like him and his co-partner, which her name escapes me (apologies) that keep your customers coming back and remaining loyal!! Thank you for the years of service and continued service!!! Cindy Hubbard
Cindy
Mar 22, 2023
4
I love my 4 door Mini! It is compact but has plenty of room and nice features that are not only environmentally friendly but still provide the power as expected with any Mini model.
Hazel Rauda
Mar 21, 2023
5
Sean was very nice and helpful for the entire process my car was being serviced.
Brook Heidenson
Mar 21, 2023
5
The transaction went smoothly as usual when Eric Munoz helps out. The team working that day made my son feel like a rockstar offering snacks and talking with him!
Bettysulpher
Mar 20, 2023
3
Went in for a routine oil change and was told about the plethora of other things that need fixing and/or servicing . It always kinda feels like when you?re at the dentist and they give you a stern talking to about how you need to floss everyday. You know it?s really important to keep the car in good running condition - just like you want to keep all of your teeth - but your teeth aren?t falling out - and the windshield wipers work just fine but it?s on the list to be changed out for a price of $60+. So you add on a couple of unplanned recommendations and your expected 1 hour appointment turns into 5 1/2 at $900+ (the add ons were a brake fluid flush, alignment and 2 new tires) all the while you?re waiting in the service room when you should have been on the road to get to your far away home before the sun goes down and the roads get icy. Longest day of my life. New recommended repairs/service list of $1,500+ in hand (after the things I went ahead and added on) and note to self advising to stop thinking routine services will only last an hour.
Allison
Mar 18, 2023
5
I am always so well taken care of at Mini of Las Vegas. the service department always takes the best care to get things fixed quickly. Everyone is so personable and friendly.
Samantha Wilson
Mar 15, 2023
5
Dawn at Mini of Las Vegas was great, she helped advise me on repairs needed to my 2015 Mini Cooper S with a 110,000 miles on it at first I was just going to trade it in, she helped me decide to keep the Mini, it still needs more repairs which I will be returning to Mini of Las Vegas to have repairs completed,
Terrel Scott
Mar 11, 2023
5
Excellent. Incredible personel. Very helpful.
Allen “Lon” Higby
Mar 10, 2023
5
My sales person Chris U was incredibly helpful, answering questions and even producing videos of and on how to use the car. It was a great experience.
AlansMINI
Mar 9, 2023
5
Very informative experience Sean was awesome
DanSchwarz
Mar 7, 2023
5
I took my car in to get service and I couldn't be happier. Nobody likes taking their car in to get repaired, that's just a headache and no matter how you slice it. What I can tell you is that Dawn and the rest of the service team made it as painless as possible. Thanks a million for taking care of me.
cecil becker
Mar 6, 2023
4
Salesman Dan was great, very informative. Did not play games or waste time.
James Boyd
Mar 3, 2023
5
I am so happy w/ my clubman, and most importantly the service I get from Mini Las Vegas dealership, they treat you as family, they make you feel important and service is spot on, keep up the impeccable service ?
Ermenilda Nixon
Mar 3, 2023
5
Purchased a used Countryman and came in from out of state. Everything was simple and straightforward. Clean dealership. Nice and friendly staff who want to help. My salesman Chris was especially careful helping me make the right decision. He listened to my wants and clearly understood how important color is to me. I'm very happy with the experience and highly recommended them.
Brande McGill
Mar 2, 2023
5
Chris was awesome helping me get the jeep I have always dreamed of provided great customer service. would go back to buy another car if I had more money
Arlie Hawkins-Wood
Mar 1, 2023
1
The financial lady Yesenia is completely incompetent and assumes you know things and also makes up her own terms even if you have selected a length of your loan. She will tell you she spoke to several people BUT the person paying the loan.
2765Dionne
Feb 27, 2023
5
purchased both of my mini their and was having my new car serviced
Janet Hopkins
Feb 27, 2023
5
I'm not one to leave reviews on social platforms but I will have to make an exception this time. My 2013 Mini Countryman which I just recently purchased from Carvana had a check engine light on so I decided to give Mini of Las Vegas a call. I was transferred to Erick from the Service dept and the moment I spoke to him, I knew right away I will be in good hands. He was very friendly and knowledgeable and assured me that they will take good care of the car. I am still under warranty with SilverRock so Mini found a few issues under the hood and submitted a claim. That process went through smoothly and Erick kept me informed all that time. He even arranged for me to have a loaner car, a 2023 Mini Cooper S for about a week. Long story short, the claim was approved and Mini did all the repairs. When I finally picked up my car, Erick gave me a thorough explanation of what they did and advised me of keeping up with regular maintenance on my Mini. I will definitely bring my car back to Mini of Las Vegas for maintenance and I will be a customer for life!!!
Eryc Cabildo
Feb 26, 2023
5
The worst place for me to go to is and has always been a car dealership. I have never been a fan of the sales associates pulling you in and starting to push you to purchase their car, almost making me feel suffocated. Going to MINI dealership and having Chris Uhles as my sales representative was the best thing that I could ask for when it was time for me to purchase a new car. I happened to find my dream car online and scheduled a test drive. Chris contacted me right away to confirm day and time. The next day he welcomed me and had the car prepared and ready for me to test drive. Chris was amazing, he made sure that he was completely knowledgeable of the car, and explained every little detail that there was to know about the car. He was very professional, honest, sincere, understanding, and definitely cared about what I wanted. He was simply himself, and he made me want to purchase my dream car with ease and not doubt myself at all. Chris Uhles is by far the best and I will go to him again.
Nikol Dimitrova
Feb 23, 2023
5
100% satisfied with the service department here. Communication was great with the service consultant Erick, that we had. The maintenance on the car was performed in a timely manner. We would definitely recommend Mini Cooper of Las Vegas.
Angel Tolbert
Feb 21, 2023
5
Its so easy to make appointments with them. As always, great service!!! Erick was so nice and informative. I brought up that my breaks were squeaking. This issue was looked at. At pick up, he explained what was done to my vehicle and when to return for maintenance. Thank you!
Kaye Salenga
Feb 20, 2023
4
Really appreciated working with my service rep, Sean.
Mike Tremonte
Feb 15, 2023
5
Adrian was amazing! He was patient with us throughout the whole process and he was very helpful. The car we got was brought in from a different state and we were amazed at how fast it got shipped. Then soon after, the process at the mini was a breeze. Thank you so much for everything, Adrian! We love our Tesla!
Dean And Barry
Feb 15, 2023
5
Chris Uhles, the sales manager, was immediately trustworthy and knowledgeable. We took my Mother in law to buy a mini and got one ourselves too. We were impressed and enjoyed the whole process.
David Tyreman
Feb 14, 2023
5
John Furrow was our salesman and he was excellent!
Gary Pro
Feb 13, 2023
5
What an exceptional experience. As a business owner I was highly impressed with Chris our sales manager. He was so well versed and experienced… he smoothed out every purchasing hiccup and made the experience special from start to finish. Every question answered, deep brand and product commitment and enthusiasm… he made me love MINI even more… especially mine!
David Tyreman
Feb 13, 2023
5
From the very first time I’ve come here they’ve been exceeding my expectations. It’s not like any other place I’ve been for car service, and somehow they get a little better every time, with yesterday being by far my best experience. Everyone, and I mean the entire team is so friendly and helpful, they always fit me in for an appointment right away, and I have left every time very satisfied.
Penny M
Feb 10, 2023
5
Adrian was amazing! He was patient with us throughout the whole process and he was very helpful. The car we got was brought in from a different state and we were amazed at how fast it got shipped. Then soon after, the process at the mini was a breeze. Thank you so much for everything, Adrian! We love our Tesla!
DeanAndBarry
Feb 10, 2023
5
Chris U. at Mini Las Vegas was amazing with helping us to select our new 2 door hardtop S model. Chili Red! We never felt any pressure and he was extremely knowledgeable about all of the mini models.
RobbiFo
Feb 8, 2023
5
The best dealership in Vegas, hands down! We went looking for an Audi, I left in a 2 door MiniCooperS… 100% not what I was looking for, but definitely.. the best car ever …! I love it ! We were helped by the BEST associate ever, Mr. Chris Uhles ! He spent the time explaining us the difference between this Mini and that Mini, he answered all the questions we had … VERY friendly and NOT pushy at all .. He made us feel as if we were looking at cars with a very knowledgeable friend … Very HAPPY with him, and very pleased with the entire experience…
Elena Mo
Feb 7, 2023
5
Friendly, knowledgeable, and professional service representatives. Met with the very capable and knowledgeable mechanic. All around professional crew.
Thomas Tighe
Feb 6, 2023
5
Very professional staff, and when they give you a time when your vehicle is done it's done at that time are sooner.
Nancy Capps
Feb 5, 2023
5
Dealing with Jason Rech has been exceptional. The latest vehicle transaction is our 3rd with Mini. We are out of state seniors and our dealings have been without any difficulties or delays. Thank you Jason for a job beyond well done. Larry and Los Pagliaroli
Lois Pagliaroli
Feb 4, 2023
5
Everyone was great, Christian was outstanding. Truck was detailed and gassed up all ready to go.
Robert Kahl
Feb 4, 2023
5
The best ,just the right place to go with your car .
Silvio Hernandez
Feb 3, 2023
4
Jason Rech was Excellent!
lana Armstrong
Feb 1, 2023
5
The service dept is always courteous and professional! Dawn was great and really made it easy for me to get my car checked in, fixed and out. This location is a little bit away from my home, but well worth it! They washed my car and it looks great...thank you Dawn!
Romi Cervantes
Feb 1, 2023
4
The process was extremely seamless. I loved that I didn't get ambushed walking up to the door but someone did open the door. Xavier Taylor was personable and knowledgeable and what he didn't know he told me that, instead of making something up. I had to come back on Monday for a key fob battery but all in all still good.
Chavonne Browning
Feb 1, 2023
5
The service center is amazing the employees are super friendly and look out for their customers. Will always use them and refer them to anyone that owns a mini
Chris
Jan 30, 2023
5
I have nothing but excellent experience with an awesome staff from the beginning of my services with MINI in Las Vegas NV.
Sara Warpness
Jan 26, 2023
5
I had excellent experience with an awesome staff at MINI in Las Vegas, NV from the beginning of all my services and the purchase of my New MINI.
KOOKI789
Jan 22, 2023
5
Dawn dawn dawn she is why I buy and have service at your dealership
Kathy Healey
Jan 17, 2023
5
Recently brought our new Mini Cooper S convertible in for service and just can't say enough positive feedback on the service department. It is truly amazing how above and beyond they are willing to go for their customers to ensure the satisfaction and repeat business. Eric, our service specialist is top notch! His follow up & follow through is exceptional! He is always willing to help and offers all available suggestions on making our service experience special. Joe, stepped in for Eric when we first arrived and didn't miss a beat. He was just as invested as Eric as if we've worked with him on every previous occasion. The whole service team as a whole unit is second to none. Thank you Mini of Las Vegas for all you do!! Recently, Mini has always made my wife and I feel like VIP's! Especially Eric in Service, who ALWAYS is on top of his game and truly goes out of his way to take care of his customers. Never have we had a bad experience and that is mostly attributed to Eric and his team. Thank you guys and girls!!
Darrin Kaplan
Jan 14, 2023
5
Mini has always made my wife and I feel like VIP's! Especially Eric in Service, who ALWAYS is on top of his game and truly goes out of his way to take care of his customers. Never have we had a bad experience and that is mostly attributed to Eric and his team. Thank you guys and girls!!
Darrin Kaplan
Jan 14, 2023
5
John Farrow the sales associate was awesome very professional and explained the process thoroughly
Robert Plummer
Jan 13, 2023
5
My service advisor Erick Munoz was very professional and knowledgeable. He got back to me very quickly everytime i called and always had answers for me.
Brandon Cummings
Jan 13, 2023
5
Everything went well and Jason did a great job. Thank you once again for bringing me to the airport!
Ralph Seupke
Jan 12, 2023
5
Eric was my service writer. He was super helpful in letting me know up front all of the issues with my car, but he still gave me a fair price and luckily one item was still under warranty. I’ve gone to other shops for service in the past and they have damaged my vehicle because they don’t know what they are doing when it comes to a mini. I’ll always go to the dealer from now on. Also gives me peace of mind to know there is a warranty on all of the work they do.
Morgan Osiadlo
Jan 12, 2023
1
Shannon I believe pronounced shawn double charged me for warranty work to reinstall parts and over charged works hours for other parts. Requested he call me before final charges but never returned call to review charges. Did not receive any service videos or information normally sent the same day until the following day. After confronting him the next day he refunded some money. But overall I recommend their service just double check what they are charging you.
Shane Smith
Jan 11, 2023
5
Christian is very committed to sales. He is a great asset
Joe Bosnar
Jan 11, 2023
5
Dawn Sutton was my service advisor. She was great! She called daily to provide updates and answer questions, When I picked my car up, she explain all of the repairs in detail.
Roger Kaplan
Jan 11, 2023
5
No high pressure and went out of their way to find the car I wanted they found it in California...
Dave Cummings
Jan 10, 2023
5
They are always ready to help you get your vehicle and take care of you and very personable people there I would recommend them to everybody
Derv Fortenberry
Jan 9, 2023
4
Bought a 2022 Honda CR-V. Salesperson was Louis, and he did a nice job of showing the car. AutoNation has a clearly listed price, so there’s no negotiating or games, which I appreciated. They were able to put a $5K down payment on a credit card, and another $5k on a debit card…would’ve preferred to use a larger credit card down payment, but understand they don’t want to pay the card issuer fees. My only issue (not really a complaint), was with the F&I manager, Justin. When I explained I wouldn’t be buying their overpriced, extended warranty on a 2022 Honda Vehicle with a clear CarFax and only 8K miles, he became really aggressive. I’m in my 50’s, have bought more than a dozen new and used cars, and understand manufacturers warranty’s…didn’t appreciate the hard sell and didn’t appreciate his insinuation I was being dumb by not buying from the dealership. Kind of like a Jeckyl/Hyde moment once I declined…I’ve done enough deals that I know I will also be offered cheaper options in the next few months if I want them, but with an essentially brand new vehicle, I won’t be needing them. Overall, I’d buy from them again, but be prepared to say no firmly with the finance team…
LvBob23
Jan 9, 2023
5
Easy car buying experience, Jose was Great!
Mike Fitzpatrick
Jan 8, 2023
5
Adrian was very knowledgeable, not pushy and was very patient during the process.
Brady Wells
Jan 8, 2023
5
Best car buying experience we’ve ever had! It took only a few hours to test drive, finance and drive away!! Adrian was awesome and so was the finance manager! We love our new car! Would definitely recommend!
Blue Diamond Crossing Trainer
Jan 6, 2023
5
MINI owners have to accept they don't own Pintos and expect service, repair, and maintenance to align with 70's era cars. I own a 2015 MINI Cooper S I bought from a private seller who was a criminal, and misrepresented a great deal about this car. MINI of Las Vegas and Sean Bahr, my service manager, went above and beyond to insure my extensive repairs were managed well by his expert MINI shop mechanic and that my MINI was in great working order when I drove it away. Owning a car like a MINI incurs a higher cost of ownership than many less sophisticated cars, but after trying to work with 7 other auto repair shops/services around the LV valley, I will not trust any other establishment to take care of this MINI. MINI of Las Vegas will be servicing my MINI as long as I own one.
Paul Herndon
Jan 5, 2023
5
MINI owners have to accept they don't own Pintos and expect service, repair, and maintenance to align with 70's era cars. I own a 2015 MINI Cooper S I bought from a private seller who was a criminal, and misrepresented a great deal about this car. MINI of Las Vegas and Sean Bahr, my service manager, went above and beyond to insure my extensive repairs were managed well by his expert MINI shop mechanic and that my MINI was in great working order when I drove it away this week. Owning a car like a MINI incurs a higher cost of ownership than many less sophisticated cars, but after trying to work with 7 other auto repair shops/services around the LV valley, I will not trust any other establishment to take care of this MINI. MINI of Las Vegas will be servicing my MINI as long as I own one.
Paul Herndon
Jan 5, 2023
5
Dan was very attentive and fiendly and made the shopping fun
Emre Yavuz
Jan 5, 2023
5
My experience with MINI of Las Vegas was very good. I was pleased to work with Adrian Rivera very nice and very patient with us because it started off over the phone and then my husband ended up going to pick up the vehicle because my location is in Casa grande Arizona but if I had to buy another mini, I would definitely go back to MINI of Las Vegas. It was a very nice smooth transaction, so definitely A+ to Adrian Rivera. Thank you so much.
Ivelisse Michaud
Jan 4, 2023
5
Perfect car and sales. Would do it again.Pleased with entire experience.
Michael Fugitt
Jan 3, 2023
5
It was a pleasure working w/Dan Banks. He had a no pressure rapport with my husband & myself. Process (of course) was long purchasing a new vehicle, but overall was a pleasant experience
Melanie Lockard
Jan 2, 2023
5
Christian found us the perfect car and the whole process from start to finish was painless. What a great experience!
Matthew Thomas
Jan 2, 2023
5
I purchased a BMW 328xi from Chris... A sales person at Mini of Las Vegas. Although, I was pre approved on arrival and knew the specific car I wanted online. Chris was very welcoming and showed me the vehicle immediately. I took a test drive and decided I wanted to purchase the vehicle. The quality of their certified used cars are unmatched and the car was delivered fully detailed with a full tank of gas. Would definitely recommend to a friend and will be doing business with Chris again in the future and Mini of Las Vegas for their inventory of certified used cars.
Jason Merten
Dec 31, 2022
5
I purchased a BMW 328xi from Chris... A sales person at Mini of Las Vegas. Although, I was pre approved on arrival and knew the specific car I wanted online. Chris was very welcoming and showed me the vehicle immediately. I took a test drive and decided I wanted to purchase the vehicle. The quality of their certified used cars are unmatched and the car was delivered fully detailed with a full tank of gas. Would definitely recommend to a friend and will be doing business with Chris again in the future and Mini of Las Vegas for their inventory of certified used cars.
Jasonm516
Dec 31, 2022
5
Always quick, friendly and efficient
Lisa C
Dec 30, 2022
5
The most knowledgeable salesperson on the planet Chris Uhles works here. We have purchased 2 Minis from here and have had a great experience. Thanks for answering all of our many questions.
Lisa Zubal Watkins
Dec 30, 2022
5
Salesman made the purchasing process easy.
Ffchadbo
Dec 30, 2022
4
Used car inventory is high quality and sales people (especially Dan) are great. Don't buy on Saturday, though. That's when it's very busy and the finance department can keep you waiting for hours!!!
Larry Carroll
Dec 29, 2022
5
The sales guy Dan is really nice and patient and ask for good deals for us back forth. Recommended this place!
Bruce Jiang
Dec 29, 2022
5
They are very helpful and wonderful to deal with. They are very communicative and you are never left in the dark about what's going on with your car. The "MINI family" is a very real and special thing.
Virginia Saenz
Dec 29, 2022
5
I can’t recommend Mini of Las Vegas highly enough. I am from Los Angeles visiting family for the holidays when my car died. Literally dead. No hope to repair. Stranded at in another state without a way to get home, & no title in hand, I called Mini of Las Vegas where Louis eagerly invited me in. Upon arrival I was introduced to Jose who listened to my situation. No only did he say “no problem, we got you” he asked me what I wanted. I laughed thinking “beggars can’t be choosers” he urged me to give him my wish list. And he absolutely delivered! He turned what I initially thought was a disaster into driving away in my dream car. After my purchase, Louis, walked me through a full tutorial of my new car’s bells & whistles. All in all a wonderful experience. If you are looking for a Mini, definitely check out Mini of Las Vegas and ask for Jose Avalos!
Mariana Galvez
Dec 27, 2022
3
Spencer sent paperwork to USAA with an incorrect price so they have not funded the loan yet. It was 10 cents off.
Cheryl Osborne
Dec 27, 2022
5
Dawn is always helpful and kind
Mini2020
Dec 27, 2022
5
I have brought my car to this service center a couple of times over the past few months and have been very happy with the service: the people are friendly and attentive; and the advice was right on point. Service was pretty quick, and my car is running great. Would not hesitate to return if need be.
BlueHaven
Dec 24, 2022
5
Everyone at Mini in Las Vegas has very good communication and the Service is Exceptional!
Veronica
Dec 24, 2022
5
My battery died on a Sunday. I came in without an apt. On the Monday before Xmas. They fit me in the schedule and in addition to the battery which was still covered by warranty, fixed a few other maintenance issues. Total cost - 0. Customer service was excellent. I always appreciate the car wash and shine they perform before returning the car.
Lynn Nowakowski
Dec 21, 2022
4
Once again, Mini of Las Vegas excelled at their customer service. The 2 times I've dealt with Sean, he's been friendly, professional, and reliable. It's nice dealing with people who actually call you back when they say they will. The only problem I have is a design flaw with 2020+ Mini's. It is impossible to get them into neutral if they won't start. Luckily, the tow truck driver was able to jump it. Otherwise, I don't know how I was supposed to get it to the service station.
Elizabeth Schmidt
Dec 21, 2022
5
Chris our service advisor was a great guy to deal with kept us informed and was able to get us out in a timely fashion advising us our vehicle had a recall and would take quite some time to get done so we are now setting up an appointment for it and they are going to give us a loner vehicle so we can go on with our business
David Dolan
Dec 21, 2022
5
Thank you Dan for a pleasant and satisfying car buying experience. Your helpful correspondence allowed me to find a great deal for my daughter?s first vehicle. She loves her Mini!!
Jeremy Spoken
Dec 20, 2022
5
The transaction went very smooth and I got my check the same day. They even gave me a ride home which was great. Just one thing, I misplaced my copy of the bill of sale and I requested another one, but have not received it yet.
Kevin Zuelke
Dec 15, 2022
5
First you send me a reminder for service I book the service. I am in and out in less than two hours. Thank you so much to our service rep Dawn she is fabulous.
Ronald Maddon
Dec 15, 2022
5
Our experience was awesome. Chris was great. There was no pressure and felt like we were important. We were so excited to get our first mini and we love every part of this car. It is fantastic.
Robert Hubbert
Dec 15, 2022
5
As enjoyable and stress free as a car purchase can be! The product is superior and the service and sales process was at the same level. Ordered my Mini 2023 SE during Summer with the clear understanding that it would be delivered in January-February, Much to my surprise the car was ahead of schedule and I received it 3 months early. The salesperson, Dan B. knew how to get things done. The ordering/selection of the car was actually fun and my car came in exactly as ordered. Dan helped in everyway he could...responded to texts and emails within minutes and always had the information ready. A solid company with a great staff.
Michael Ross
Dec 15, 2022
5
I had a good experience at mini las vegas. I got the monthly payment I wanted. Daniel was very helpful
Lucas Wangen
Dec 13, 2022
5
I’ve owned almost every brand of luxury vehicle and have been more impressed with the customer service from sales and service at Mini. I purchased a certified used Mini Cooper S for 16yo as his first vehicle. The salesman Dan had great follow up and helped us find the right vehicle. This is the 2nd vehicle I bought from Autonation and truly enjoy there “no haggle” sales model. Thumbs up guys! And when I’m ready to get a mini for myself I will be back.
Martin Estrada
Dec 11, 2022
5
Everyone at Mini of Las Vegas is awesome. Big shout out to Dawn she is fantastic. Happy Holidays to you guys at Mini of Las Vegas.
Sandra Narloch
Dec 11, 2022
5
The representative was very friendly and knowledgeable
Yolanda Mckoy
Dec 11, 2022
5
I think I got the best mini in this place! She’s soooo beautiful!! They were very personal and I’d recommend them for sure! Thank you!
T F
Dec 9, 2022
2
The staff were friendly, yeah, but don't try to sell to these guys. Once again I've been begged and lured into bringing my car in with a high offer and statements that they could go even higher to meet a payoff goal. Got here and ended up being low balled by $2000 and was suggested to take out a personal loan for the difference of my payoff. Very pushy to get you to come, and ended up wasting my time. I see this has not just happened to me. Just low ball me by email next time and save me the trouble.
Ricky Smith
Dec 7, 2022
5
Thank you for taking the time to find my family the right SUV that would fit us. I will recommend Mini of Las Vegas to all my friends and family. Thank you to our sales guy Jose Avalos for taking care of us.
Luis A. Galindo
Dec 6, 2022
2
I purchased a 2012? Buick Regal, turbo 4 door. Three days after owning it it was back at the dealership, not running. I was assured it would ready any day, that was July 2nd. I didn’t get the car back until September. When it was “fixed” the dealership said the warranty company EZcare would not fix potential problems which they all agreed would be coming. I was moving to Los Angeles, so, Mini of Las Vegas did ship it out there for free. My issues are multiple. I asked to cancel the deal because the finance company had already loaned out the money. I never had my 5 day love it or leave it trial! Now, in LA it turns I was sold a vehicle with illegally installed electrically Gerry-rigging…now the electrical system is screwed. Obviously they need to do a more thorough exam off the vehicle they accept. Now. I want the dealership to pay for the cost of repairs to my vehicle, above & beyond the warranty coverage. This car should never have been sold, to anyone!
Timm MacDonald
Dec 5, 2022
5
Adrian, the salesperson was wonderful to work with. As soon as I arrived and explained to him exactly what I was looking for in a vehicle, he found me the perfect car. I drove home that evening with my perfect ca! Thank you!!
Jessica Fishburn
Dec 2, 2022
5
I called into service department for repair. Dawn was great with service and needs meet.
Chance Manning
Dec 2, 2022
5
Chris U. at Mini was fantastic, no hassle and wonderful experience
Stacey Ashley
Dec 1, 2022
5
Dawn is hands down an expert in customer service. I took my car in for tires, oil change and a tune up. I had family in town and was going to wait. Dawn agave me a courtesy car so we could sight see. They had to order my tires, so I had the car for a few days. Dawns attention to detaila nd customer service is top notch. She checked on me and continued to give me updates. She went over each repair that needed to be done and was honest. Something you just don’t find in most car dealership anymore, she is the reason I continue to come back.
Kevin Mounts
Dec 1, 2022
5
This is the best service environment and overall staff I have meet and spent waiting time with as my car is getting maintenance done. Communication is great too. I come and visit them to put air in my tires, it is the happiest entrance and rememberance from everyone.
Sara
Dec 1, 2022
5
So easy and simple Sold a car in 30 minutes and had my money immediately!
Rayna Lo Verme
Nov 29, 2022
5
I am new to vegas and we needed some service done to are 2017 2dr coupe s and I easily booked a service appointment on my phone for the next day which was Saturday when I arrived late of course you know us Customers, I was greeted by a gentleman that walked me to the service area and told me that he will have the advisor come get me which really only took a couple of minutes and then I met Erick who automatically knew what I was coming in for which was nice. I was updated on my vehicles progress and was also notified that 2 of my tires had big nails in them that I hadn't seen and driving in vegas heat would of turned out bad I want to thank Erick and the all the people in the service department even the tech that worked on my car they where awesome and I will be a customer of there's for a long time thanks guys and girls.
Chris Diaz
Nov 29, 2022
5
Jason was efficient, and helpful! Thank you MINI of LV!
A
Nov 29, 2022
5
My sales guy, Chris Colella, provided great service, above and beyond, knowledge and We appreciated the fact that he included our daughter in this process since this car was for her. he also educated her on a few things as well.
Ricardo Residence DeSouza
Nov 28, 2022
5
The service staff was great they let me know how much it was going to cost up front and explained everything in detail what was going to be done .they were also quicker than the time they gave me so I didn't have to wait long at all.
Nancy Capps
Nov 26, 2022
5
Entire team was kind and helpful. Service Director even introduced themselves to me. Finance Director did what they usually do to try and upgrade warranties but did not push financing even though I was paying cash and did not make it a requirement. All in all, a pleasant experience. Also, zero markup from MSRP!
Vegas Chuck
Nov 25, 2022
5
GREAT service and very happy and friendly team.
Steven Dooner
Nov 24, 2022
5
Joshua was great. Professional and competent.
Erik Milham
Nov 21, 2022
5
Had a great experience at Mini of Las Vegas! Daniel was great; he was always helpful and patient when I had questions or concerns. Very happy with my first mini!
France M
Nov 19, 2022
2
I was very happy with Adrian who kept me informed throughout the buying process. When I went to the dealership the experience was not that pleasant anymore: Yesenia tried her best but was not able to properly handle an out-of-state purchase. I completed my paperwork at the dealership, then got FedEx'd a request a week after that to complete documents that she missed during my visit. I flew into Las Vegas from Chicago and requested that everything would be ready, just to learn that they had no idea on how to proceed. Very disappointing.
Uwe Kiewat
Nov 18, 2022
5
They went above and beyond this time! They only not fixed my check engine light issue but they also provided a shuttle service ride back home on a weekend! Keep it up!
Jeremy Magcalas
Nov 18, 2022
5
I always go to Eric and he?s pretty good with helping me and giving me the best assistance that he can.
Anthony Williams
Nov 18, 2022
5
My sales guy, Chris Colella, provided great service, above and beyond, knowledge and We appreciated the fact that he included our daughter in this process since this car was for her. he also educated her on a few things as well.
RDESOUZA&$
Nov 17, 2022
5
Great Service . Well recommend.
Jose Flores
Nov 15, 2022
5
I've been coming to Mini of Vegas - Service Department for over 4 years. Your service Advisor Ms Dawn Trail is awesome. Mini of Vegas know how to serve, take care their customers, and explain everything about your car and never tried to get over on the customer's, i.e., by overcharging. Thanks Mini of Vegas, Service Department and Service Advisors.
Jeanette Simms
Nov 15, 2022
1
Once you buy a car there and you have a problem with the contract, DON’T expect anyone to return a phone call or respond to priority mail requests or Urgent letters. Does anyone know how to get through to someone? The owner perhaps?! The dealership manager?! The finance manager, Justin, doesn’t return any requests so, who is above him? - in behalf of Brian Keiser.
Heather McGuire
Nov 13, 2022
5
Thank you! My brakes work perfectly fine now. Also, thanks to Shannon for being so patient and helpful.
ili
Nov 9, 2022
5
Our Mini experience was a great experience from beginning to end. Adrian Rivera was simply the best Motoring Advisor! I appreciate their honesty and straight forwardness.
Brad
Nov 6, 2022
5
Mini of las Vegas is a touch above the rest...Always a great experience ...love my 2022 cooper S!!!! Service Department is Great
Robert Smith
Nov 5, 2022
4
Good experience
Ronnie Boykin
Nov 4, 2022
5
Everyone who helped me, from the Service Dept, and Jose were so very nice and helpful. They're the definition of great service.
Penny Fong
Nov 4, 2022
5
Mini of Las Vegas provided me with a great car purchasing experience. Daniel was very helpful and gave me several options, before finally finding me the perfect 2023 Cooper S gem. I highly recommend this team to anyone who is the market for a car!
Nicholas Tsames
Nov 3, 2022
5
This time, they went above and beyond. They're able to fix my check engine light issue and provided a shuttle ride back home! Very good service!
Jeremy Magcalas
Nov 3, 2022
5
I highly recommend MINI of Las Vegas! Daniel and team provided me with a great car purchasing experience. Now I love driving my Cooper S! Thank you MINI Team.
Nick Tsames
Nov 3, 2022
5
MINI of Las Vegas made my car purchasing experience fast and smooth. Daniel was able to work with me and give me several options before finally finding me a perfect Cooper S. I reccomend this team to anyone who is the market for a car.
Nick
Nov 3, 2022
5
I had an excellent experience at Mini of Las Vegas. Sean was great!!! He help throughout my day here. He helped me check in. He informed me that I had a warranty still in effect on my car. He got me a discount on my services. And he helped me check out. I am very satisfied with my experience with Sean and Mini of Las Vegas. Thank you
Janice Perugini
Nov 1, 2022
5
My service advisor was Dawn. She was expecting at 7 AM and welcomed me to Mini Las Vegas. I told her the problem I had with Mini (yellow check engine light) and she put the info on the service order. She made sure I new where the waiting area was. When the technician (Jeffrey H.), completed the whole car inspection, he noted several problems ( cracked belts, shocks broken, leaking water pump, and of course the real problem-turbo). Dawn texted me with the list of problems and then at her desk we reviewed each item and it's cost. She even Googled a seal that was listed to be replaced since I wanted to know what it sealed. Since parts needed to be ordered, she talked to the parts department in my presence and gave me the time line for turbo replacement and all else to be fixed. She notified to courtesy driver to take me to my RV. She kept me informed on progress and finish date. When it was finished, she texted me the final cost and sent the courtesy driver to pick me up. She discussed repairs line by line on my final bill. "Dawn, thank you".
Cynthia Johnson
Nov 1, 2022
5
Came here to buy a used Toyota vehicle and the transaction was a pleasant experience. Sales advisor Chris was an absolute pleasure working with. Car still runs strong and is in good condition upon inspection and post purchase. The photos didn't really detail the condition of the exterior paint and some minor body work, but all the other photos were accurate of the other areas. Great price. Thanks again!
E Lew
Oct 29, 2022
5
This was the best customer service experience I have ever had at a mechanic/car service center. They were polite, honest that it may take longer than expected, but still managed to get it done by the time I had to leave. I was told they would know whether it could be finished by 12:45 at noon. And at noon, it was done! It was a bit pricey, but I was warned that Mini's are expensive to maintain when I bought it.
Elizabeth Schmidt
Oct 28, 2022
5
I told Erick I needed to get on the road to LA and he had my car to me in under an hour. Great service, love my Coop!!
Tammy Wagner
Oct 27, 2022
1
Was sold a Broken Vehicle 2016 Chevrolet Silverado LT with Transmission Problems. Only had it for 2-3 weeks not even close to a month. I am currently stranded in Bakersfield CA since Oct 14, 2022. Now i am here at Long Beach CA. I have paid Extra for Warranty just incase if it breaks down. Warranty department ask for a Inspection Sheet so they can have a transmission swap. Next day they ask for new information when they promise they only needed 1 paper work. Each day they continue to ask for New Information where they supposed to have it in there system by now. They continue to delay the process and i have been out of work for 2 weeks now. Warranty department want me to pay out of pocket $1,432 to tear down the transmission so they can send a Inspector to have a look at the transmission. They even accuse me of lying about the transmission. I will never ever purchased a vehicle from them ever AGAIN!! I want my Full Refund or im hiring a lawyer and taking this to court.
David
Oct 25, 2022
5
Daniel has great customer service. I recommend him if you plan on buying a Mini.
Giovanni D
Oct 24, 2022
5
I love my mini! Service is exceptional
daryl
Oct 23, 2022
5
Just what my car needed! Thank you for taking care of my baby and making her as good as new! <3
Dawn L. Walker-Nicholson
Oct 22, 2022
5
From my quick appointment to the walk to my car after service was done was excellent Dawn was very knowledgeable & treated like gold she is amazing remembering every detail Wonderful experience
Susan Conk
Oct 22, 2022
5
MINI of Las Vegas is my favorite place for service and sales! Dawn is my service contact and goes above and beyond on my every visit. I love my JCW Mini Clubman and I feel like my dealership treats her as I do! Mini's and Mini drivers after all are special. Unlike any other cars or drivers, we show our personalities. And Mini of Las Vegas is there to keep us on the road doing what we love to do... DRIVE!
Sheree Wilson
Oct 20, 2022
5
Chris Uhles is absolutely amazing ? I will highly recommend him to everyone ??
Bonnie Giles
Oct 20, 2022
5
Love this dealership. I have been coming to Mini of Las Vegas since 2009. On our third Mini and just love them. Dawn in service is the best. She keeps our Mini's up and running. She is very nice and explains everything to us. I think if Dawn was not at MINI of Las Vegas then we might need to go somewhere else. She is just the best.
David Gonzales
Oct 18, 2022
5
One of the easiest car purchases I ever done! Thank you to Jerome, Christian, Justin for making this a fast and easy purchase! Really appreciate all your help.
Judith Martinez
Oct 17, 2022
5
Amazing people and amazing service. I just wish that the cost was just as good.
the sad rat
Oct 16, 2022
5
Mini Las Vegas keeps me motoring! Honesty, transparency, quality of workmanship all shine as stars at my favorite known Mini location. Always well taken care of, even during motoring emergencies(!), I am grateful to have found my Las Vegas Mini family.
l diaz
Oct 13, 2022
5
Great place, bought a 4 series bmw here and haven’t regretted it one bit
Jack S.
Oct 13, 2022
2
This is my 3rd mini. Yes I like Mini's. My sales person has always been the same and is straight forward. However the finance manager is new and is good at his job of selling, selling, selling. I was taken advantage of and he knew this. He is what people hate about car dealerships.
Coral Niski Mcelroy
Oct 12, 2022
5
Dawn in service is amazing . She is so friendly and nice. She makes all vehicle maintenance smooth and easy!!! .
Elsa Cruz
Oct 12, 2022
5
I was looking to sell my car and had been getting quotes for the last few months, I saw an ad online to sell to Mini of Las Vegas and checked the price. Got a quote online and scheduled a time to view the car without hassle, Jason Rech was kind and not pushy. If you need to sell a car, reach out to Jason! He will get you a great price.
Tina Gibson
Oct 11, 2022
5
Great service and done in a timely matter.
Kenny White
Oct 11, 2022
5
Was truly a wonderful experience at Mini. Everyone was so wonderful. Daniel Banks was the best. So friendly and caring. He told the time to listen to me and help me get into something I could afford. When I was out shopping at other dealerships everyone was trying to oversell me and wouldn’t listen to my price points. Not with Daniel tho. Was so wonderful to work with him would definitely go back to see Daniel. They actually care about their customers more than others do. So refreshing. I’d recommend everyone to stop by Mini during your car shopping was definitely my savior!
Andrew Boske
Oct 11, 2022
5
As always a good crew to work with, they always keep informed on what?s going on with my car, they explained everything so I understand, very friendly, great job as always
Charlotte Carmichael
Oct 11, 2022
5
Process was quick and easy.
Robert M
Oct 10, 2022
1
I’m selling a care and went to this place. I was asking $9500 for and excellent condition 2014 Ford Focus Se hatchback. Carfax, title all clean with only 69k miles with all maintenance. I received numerous calls and emails to get me to the dealership saying they would meet my price or super close. After I arrived to the same guy Jason pretended not to have any knowledge of what my asking price was or even what kind of car I was selling. He stalled briefly and hit me with a LOW BALL offer of $6000. I complete waist of time as I immediately walked out the door. And let me say upon my arrival a customer leaving Las Vegas Mini offered me $9000 at first glance of my car in which I should have accepted! If you’re looking to get fair market value for your excellent condition used car. Don’t waist your time here. ITS A TOTAL BAIT AND SWITCH ONCE YOU ARRIVE!⚠️
Tracy Davis
Oct 8, 2022
5
Chris was wonderful and helped me find a car I'm happy to own. No hassle, great experience
Angel Lazcano
Oct 8, 2022
5
Always helpful and thorough and welcoming. Could not be more pleased with auto nation
matt patrick
Oct 3, 2022
4
Overall adequate service & experience.
PJ Gamboa
Oct 3, 2022
5
Since my wife and I purchase our daughters Mini, the team at Las Vegas Mini have been awesome to us. Dawn Trail, our service advisor has been AWESOME, professional, informative, professional, timely, and most important honest on educating us with this new brad of vehicle for us. dawn has been a great help for us when taking her car into service and always upfront on what needed to be done and what didn't! something many places don't do anymore!! I highly recommend the team at Mini Las Vegas and ask for Dawn, she will take car of your car needs for sure! shes a great asset to Mini!
Ricardo DeSouza
Sep 30, 2022
5
MINI of Las Vegas is exceptional. Dawn really backed my service with care. They kept me informed ahead of time on estimates and any other repairs that they found were necessary. Dawn also reminded me of any pertinent mechanical repair warranties that I had that would keep costs down. I highly recommend MINI of Las Vegas. Professional, personable, friendly service.
Deborah Dotson
Sep 30, 2022
5
Best outstanding costumer services no doubt
Rogelio Medina
Sep 28, 2022
5
Had such a great experience at Mini of Las Vegas and working with Xavier! He helped me get into my dream car! I was also in a time crunch of needing a vehicle within a two week time period and he went out of his way to keep and eye out and let me know the moment one was available! He was so awesome to work with and when my husband needs a new car we will be back to see him!!
Sonya
Sep 26, 2022
5
Had such a great experience at Mini of Las Vegas! Xavier was extremely great to work with and got me in my dream car!
Sonya Rocha
Sep 26, 2022
5
Pulled my car into the bay, floors were so clean. Cleaners than mine at home. ?. Seriously. Someone greeted me immediately and escorted me to the waiting area/lounge. Area was clean. TV was on, lots of room with sofas and most importantly Internet available and work stations. ?. Coffee and vending machine available. Service Manager was very pleasant and explained everything to me what needed to be done as I explain what was already been done. (Since this this my first time here). Service felt fast He explained what was done to my vehicle and when I should be back. My overall, love this place. Customer service #1
Josie Malano-Dando
Sep 24, 2022
5
Great experience with my advisor Erick a great hassle free experience great updates
Robert e
Sep 23, 2022
5
Always confident my S is fixed properly and in a quick time, Dawn is always a pleasure
Loucypher
Sep 20, 2022
5
Best one
SR Sultani
Sep 19, 2022
5
Great, quick service. Professional treatment from Dawn. Quite impressed.
Fred Skinner
Sep 19, 2022
5
Very professional, polite and informative about my car. They always do my oil change in a timely manner. They let me know what is needed to keep Grey Wolf that's the name of my 2019 Mini Cooper.
Sonya Wells
Sep 18, 2022
5
Thank you John F for making this an easy and professional experience. You guys are great!
Juan Aulestia
Sep 13, 2022
5
Jim furrow was courteous, helpful and professional throughout the whole experience
Angela Clune
Sep 12, 2022
5
Mini of Las Vegas is amazing!!! They go over and beyond working for you to make sure you’re happy and satisfied even after your purchase!! They will have our business always!! Thanks Louis our salesman!!! You’re the best!!! Check them out you won’t regret it!!
Tameka Kennebrew
Sep 11, 2022
5
I had a great experience at Mini ! Kent was great and very responsive . Thanks again !
Sydnee Nicholson
Sep 11, 2022
5
Always great service and communication. The amazing staff have great attention to detail and provide regular updates throughout the process.
Roberta Palomo
Sep 11, 2022
5
My dealer, Chris Uhles, is/was very prompt and thorough regarding any questions I have.
Mary Prencipe [Hyde Park MS]
Sep 10, 2022
5
Wonderful service from Eric Munoz as usual! Professional and genuine! However Kent needs to go asap. He was very rude during the whole experience that we had to switch over to new service advisor.
Betty Sulpher
Sep 9, 2022
5
The best car service! Everyone is attentive and nice.
Alejandra Paz
Sep 8, 2022
5
The entire staff at MINI of Las Vegas were totally committed to providing a great experience from the order date to delivery and throughout each step!!! My JCW HT arrived in pristine condition and fully detailed by the LV staff. Chris spent as much time as I needed to fully understand the new technology in y 2023 MINI, helped me immensely. I was introduce to almost every manager at the dealership which was a nice touch as they were all so pleasant.
Mark A
Sep 7, 2022
5
I just purchased a BMW 430I from Mini of Las Vegas, and this place is absolutely amazing!!! Xavier and Bob are the best! Here's my story, so we went in late Tuesday evening (one hour before closing to be exact). We were greeted by Xaiver with a smile and a warm welcome. Even though it was one hour before closing, I had my eye on 4 fours and he was more than happy to help. 3 of the 4 cars were available to view. I fell in love love with 2 of 4 cars. The cars were super clean inside unlike a few other dealerships that we had been too the past few days. I decided I had to have 1 of 2. Xaiver was patient, professional and very accommodating. Once we finished up with Xavier, Bob stepped in to finish up the warranty stuff. Bob explained everything super throughly, was very patient with all of our questions, and really funny on top of all that. What a great exprience, and the best customer service!! I highly recommend this dealership, and make sure to ask for Xavier and Bob! Xaiver was my salesman and signed my warranty paperwork Bob. Both were a pleasure to do business with. Shout to Xavier and Bob, with much gratitude!
Anne Marie Burgett
Sep 7, 2022
5
This has to be the most patient and courteous team of service representatives I’ve ever dealt with. My transmission had problem after problem and they worked through everything with a smile. Much appreciated service!
Paul Amenta
Sep 2, 2022
5
Dawn is absolutely amazing. She always remembers my husband and I when we arrive. We both own Mini’s. Best dealership in Vegas!!!
DrTanya Samuel
Sep 2, 2022
1
Scratched My Car All Up Through There Complementary Car Wash. Also had major repair work done on my car for no reason what so ever. They never contacted me about nothing, I always had to call foe update. They are all amateurs in service department and theremechanic's.
Armando Ruiz
Sep 2, 2022
1
there service department is all amateurs and mechanics. Don't service your car with them.
Gzzy Drew
Sep 2, 2022
5
Dawn is absolutely amazing. She always remembers my husband and I when we arrive. We both own Mini’s. Best dealership in Vegas!!!
DrTanya Samuel
Sep 2, 2022
5
Dealing with Mini is always easy and the service is friendly
Coral Niski-Mcelroy
Sep 2, 2022
5
Awesome fast and efficient service by Dawn! I was having fuel efficiency issues and Mini changed my spark plugs as well as replaced my air filter and now my mini is back up and running with incredible mileage
laura bermudez
Sep 1, 2022
4
Very professional service advisor, took off one star for pricing (brake flush quote)
Raphael Bolanos
Sep 1, 2022
5
The people here are fantastic! From Dawn in service to Xavier in sales to Justin in finance! We had a great experience! 👍
Jennifer Cunningham
Sep 1, 2022
5
Highly recommend this place! If you need service ask for Dawn, she is incredible! Buying a car ask for Xavier!!! Financing, Justin is your guy! Thanks mini
Jennifer McCormick Cunningham
Sep 1, 2022
5
I have been a customer of Mini of Las Vegas for almost 10 years. This company has supported me and provided me with sound vehicles throughout this time. I have a difficult work schedule and they always fit me in and provide excellent work and/ or check ups on my car. From the sales department to the service department I am Fully satisfied with my experiences and the people that curate those experience; Two of my long time favorites being Chris Uhles and Dawn Trail. I will continue to lean into the support they provide for me and my vehicle and look forward to being a customer for years to come.
TheWellnessBlend
Aug 31, 2022
5
Friendly and professional staff?servicing my mini?
Ronald Baltierra
Aug 31, 2022
5
Dawn was awesome and super accommodating. Easy drop off and pick up. They fixed the probably and now my mini is running great!!
Jennifer Wegmann-Gabb
Aug 30, 2022
1
We went in to find out why the engine light was on turns out there were a lot of things wrong with it, the drive train, the turbo, exc. After telling us what would be covered by warranty, they tried to tell us that we need new rear brakes and a whole new battery because the one we have has damaged sells and was put in incorrectly (which we actually just bought less than 7 months ago from firestone..) The charges for those “repairs” was going to be about $1,400! We said absolutely not we have a guy. We took it to a specialist who proceeded to tell us that we had at least two years left on our brakes and the battery was absolutely fine and working as it should, it just wasn’t bought from mini cooper… We were lied to.
Amani Mitchell
Aug 30, 2022
4
Little cars
p q
Aug 29, 2022
5
Omg this place and staff is amazing. Jason the acquisition specialist was good he took things to his General Manger whom owed the place. This GM was very personable and friendly. He took time out to talk to the customers and ensured they had a great experience! Due to an Alaska title we were unable to go forward with the process. If I ever needed to buy or trade a car that doesn’t have an Alaska or Hawaii title this would be the first place on my list to go! BUY OR TRADE FROM: Mini of Las Vegas 5750 W. Sahara Avenue Las Vegas, NV 89146
S Hewlett
Aug 29, 2022
5
Service writer was courteous, informative and professional in demeanor.
Sheldon Wintermute
Aug 27, 2022
5
Very easy process and welcoming environment
Mister Dee Vegas
Aug 26, 2022
5
I am always happy with the service and attention I receive at Mini. My service writer, Dawn, is just The Best! And the technicians know what they’re doing! Bravo!!
Janis Weber
Aug 26, 2022
5
Great experience with everyone! Justin and Xavier were just so wonderful that they helped all the way through and went beyond just for me to get what i wanted and eased up my anxieties to complete the transaction. Great employees! IMNurz91
Irene Ines
Aug 25, 2022
5
If you want to buy a car go see Chris Uhles he is the best. He takes his time, no pressure, and ensures you are happy with your purchase.
Elsa Cruz
Aug 25, 2022
5
The service department is top notch! Always helpful and friendly, and scheduling services is a breeze, and they’ve always accommodated me even without an appointment.
Penny Morton
Aug 23, 2022
5
The service department at Mini of Las Vegas is the Best! The service advisors actually take the time to get to know you and your car. They go out of their way to be helpful, and my advisor, Dawn, always goes above and beyond to make sure I'm satisfied. I've been getting my Mini serviced with them for almost six years and I have never had a bad experience! Other service departments in this town just don't compare.
m e
Aug 22, 2022
5
There was a sincere effort to make me comfortable and answer all my questions with out pressure to buy.
Pam Carpenter
Aug 20, 2022
5
This was the best Auto purchase experience I've ever had. Chris was awesome! I called from out of state and was able to find the exact car I was looking for. We tied it up and I drove to pick it up the next day. No pressure, and no add on prices! I would highly recommend this dealership to anyone looking for a Mini!
David Weeks
Aug 20, 2022
5
In our experience, Mini is always very strong in brand representation. That being said, Mini of Las Vegas stands head and shoulder above the rest. The Service Technicians were very friendly and great with my family and me. Kent H. is a great brand rep.for the dealership. His communication and listening skills were really awesome! My wife and I were amazed what the dealership could get done on our Mini and we are both very happy!
Dan McWhorter
Aug 19, 2022
5
Mini of Las Vegas staff were professional and courteous. They showed concern and went above and beyond their normal duties.I definitely recommend working with them for your vehicle purchase. Thanks
vontesch barnes
Aug 17, 2022
5
Great service! I went in and they had my car out fast! They even washed it after! It was my first time here and I will definitely be coming back!
Lela A.V
Aug 17, 2022
5
I dealt with a dealership before that was unprofessional and since I walked into Mini of las vegas every one was genuine and the service has been a breath of fresh air. I'm not worried that they are trying to just get money out of me or anything and the staff is so friendly. I have 2 cars with them and I have no regrets. Oh and the best part, they are efficiently quick on services and notifying when your car is done.
Lalii Perales
Aug 17, 2022
5
Came in for an oil change, left with a great free car wash and interior sanitation.
Stanley Walkowski
Aug 17, 2022
5
took my daughter's car here after another shop clearly had no clue. Was extremely pleased with the service dept., their help, knowledge and prompt responses. They listen to the customer! I will happily return!
Carol Spoletini
Aug 15, 2022
5
Everyone is really helpful when I came in to look for a car and helped me around. Staff is very friendly and attentive of their customers. Daniel was also really helpful and knows a lot about cars which helped me make a clear purchase on my Scatpack! Overall great people and great service that they provide.
Gerardo Hernandez
Aug 13, 2022
5
Great service and best people in town. Thank you Chris and Dawn for taking great care of me
Jamie Rose
Aug 12, 2022
5
Service rep Erick was very attentive, provided picture and detailed explanation of repair/replacement of motor mount, and kept me informed on the progress of the work. While having service and repair work done at the dealership from which I made the purchase, I am confident that all work will be done correctly and will accomplish what has been promised.
Henry Walker
Aug 10, 2022
5
The only criticism is that they got the maintenance and recall work done much faster than anticipated. My wife picked me up and we were planning to return later in the day. But the work was done quickly enough that I could have waited. I made the appointment online, when convenient to me. So, all went very well.
Todd Marshall
Aug 9, 2022
5
Erick has always been super helpful and friendly. He always goes the extra mile, he is one of the best service team members I’ve ever worked with.
Kristina Cox
Aug 9, 2022
3
Overall great car buying experience (2022 Tesla 3 Performance) and really enjoyed working with Chris on the sale. Easy in/out….flew in, paid, and drove out, within 90 minutes. One nuance with buying a car in NV and registering it myself in TX - no paper tag given to drive it home (NV doesn’t do that), which can potentially alert a police offer to a traffic stop (no displayed license plate, permanent or temporary); however, this has nothing to do with the dealership. Automation’s administrative team did make a significant error when forwarding my title to the local tax office in TX (signed in the wrong space on title) which caused a significant delay in me being able to register in TX and a subsequent penalty of $348 for not registering within 30 days of purchase. Title was sent back to NV for correction where apparently it sat for 2+ weeks before being sent back to the tax office locally so I could ultimately register and get my license plates. Not too happy about that.
Vince Mancuso
Aug 8, 2022
5
My Mini experience was made great by Chris Uhles, the sales associate who helped me purchase my Mini last week. Mr. Uhles made me feel like a friend, not a number. His expertise, friendliness, and patience is unparalleled and I very much appreciated it during the process. I really love my Mini and I'm lucky and glad to have Mr. Uhles continue to offer his excellent service and knowledge. Thank you to Chris Uhles and to everyone at Mini who helped me.
James Vignale II
Aug 8, 2022
5
Recently my Mini Cooper Countryman 2012 needed repairing, and so, I scheduled an appointment. I'm happy to say that Motoring Advisor, Eric Munoz-Cardenas is professional, courteous, knowledgeable, and patient. He kept me informed every step of the way as my car moved along in the repair process (including handling my warranty situation) which took a few days. Overall the process was smooth sailing and my car is running great!
Lisa Crowe
Aug 6, 2022
4
Pleasant experience. My advisor was very knowledgeable and helpful with my needs.
Christie Strickland
Aug 6, 2022
5
Quick and professional service
Alvaro Gonzalez
Aug 5, 2022
5
The service I received at Mini of Las Vegas was EXCELLENT! The staff was professional, the work extensive, and my car feels brand new!
Patricia Brodsky
Aug 3, 2022
5
I have never felt more comfortable and taken care of at any other dealership. Dawn and her team accommodated my car needs and had excellent communication throughout the whole process. Thank you for taking care of Judy!
Lauren Longworth
Jul 29, 2022
5
Everyone here was prideful in what they do professionally I couldn’t ask for more. They looked out fir my needs and got me a great deal. I would definitely buy from them again. I also want to give a shout out to Kent who has been communicative with me for all of this process and Dan who has been a pleasure to reach to for any questions and concerns. Thank you everyone at Mini for a smooth fast and successful process.
Andrew Rivera
Jul 29, 2022
5
Dawn is amazing and always provides great service.
Roberta Palomo
Jul 29, 2022
5
Daniel Banks, is very good what he does. Friendly and he explain everything I needed to know about the vehicle. I would recommend my friends to see him and visit Mini cooper family.
Willie Udani
Jul 28, 2022
5
Dawn always provides great service. They ensure that all questions and concerns are addressed.
Roberta P
Jul 27, 2022
5
Great experience purchasing a used vehicle from Adrian.
Karen C
Jul 27, 2022
5
Dawn is powerful,kind, helpful, courteous, efficient and just a wonderful lerson
Kathy
Jul 27, 2022
5
This was my 3rd and final repair recommended. Each time I have come here Dawn has provided hands down the best experience within her abilities. I do have one more cosmetic item to get fixed but the price to repair it is way too much - will just have to learn to live without or find an alternative.
Allison
Jul 27, 2022
5
Great Service!.. Kent H. took care of me in a timely matter and he is very professional. I was in and out fairly quickly..I am a returning customer and definitely will return again!. Thank you
Danny Senor
Jul 24, 2022
5
Very straight forward and easy! Great communication from dealership!
Shelly Michaels
Jul 24, 2022
5
excellent customer service
Cheng W Wen
Jul 22, 2022
5
Honestly, I had no idea on how to trade on the forex trading. Then i got in contact with a trading expert Mr Kevin McCarthy who provides fantastic signals, A regulated platform and manages my account. A $500 capital with $4,500 return In one week as estimated.. Serious investors can contact only and experience some next level trading experience. His Info: Email: kenvinmccarthycrypto72@gmail.com WhatsApp: +1(726)268‑3019
Refilwe Baatjies
Jul 22, 2022
5
The half light check engine light popped on and this rendered the vehicle not to drive without stalling. I took the vehicle immediately to mini the following morning. My representative Dawn assessed the vehicle, took it in without an appointment and had service on the vehicle initiated. I purchased my vehicle at Mini, Las Vegas 8 years prior and Dawn has always represented me in times of service. The reason I continue to drive my Mini is that I am confident that my representative will always provide the top notch customer client services she extends. Mini Copper is fortunate to have Dawn in their employ. Thank you Dawn. I am back on the road safely.
Carole Molchany
Jul 22, 2022
5
Couldn’t have asked for a better experience after our finance company denied our loan. This has never happened to us but Manny made sure we were comfortable talking through all our options and even made sure we had additional information to consider. He went way further than required to gather all of the technical knowledge we needed to make a decision and we couldn’t be more pleased with that level of service. If you’re considering buying a car, please go here first!
Casey Flowers
Jul 19, 2022
5
We had the BEST experience with MINI of Las Vegas and look forward to a great relationship with this dealership. Erick Cardenas Munoz was our Service Advisor and we could not be happier with his help and guidance! Everyone we’ve met so far at MINI of Las Vegas has been super helpful and welcoming. I’ve owned all sorts of cars and dealt with numerous dealerships over the past 30 years. I can say with certainty that MINI of Las Vegas is the most helpful and pleasant dealership I’ve encountered anywhere. I can’t recommend them enough. It’s a genuine pleasure to be a customer of MINI of Las Vegas!
Matthew Hiller
Jul 18, 2022
5
Erick is a great service specialist and is always friendly and helpful, I will continue to recommend him to anyone that has a Mini. Love the personal there. Great working with them in service!!!!
Christopher Roell
Jul 17, 2022
5
I have been coming to Dawn for service for years for multiple Mini?s. She is the reason I keep coming back!
Leslie Becker - Rochell
Jul 17, 2022
5
Absolutely amazing service I love the way they take care of my car everybody is so helpful 👍
Narciso Orozco
Jul 15, 2022
5
Needed some work done on my 2007 mini. I took an early morning appointment to drop off my car. I met with Ken. Ken was very polite and friendly from the moment he opened the garage door. Ken took his time and explained everything. Ken also sent text with a video attached walking around my car on the lift. Nice touch. Couple of phone calls later my car was cleaned and ready to go. Great work by all!
stewart pelser
Jul 14, 2022
5
We were just curious about a vehicle we saw driving by. We went in with no intentions of purchasing a vehicle, and left with 2. Our sales person Louie was awesome! He is very personable, kind and a really great person. He didn't pressure us into anything. But asked our likes, dislikes, and what our needs and wants were. Justin also did an awesome job with getting us a good deal. Justin was super informative and went over all documents. Overall, great experience!
Diamond
Jul 14, 2022
5
Thanks for a E-Mail from Chris following up on my interest in the PT Cruiser I was able to purchase the PT after a long search for a car after my accident that left me without a vehicle. I told Chris what I was looking for and he delivered. I am grateful for his support in finding what I was looking for. Thanks to all at Mini of Las Vegas.
Jim Boehm
Jul 14, 2022
5
service. Erick gets 10 out of 5 stars. Fast oil change Great car wash.
Alan Stubbs
Jul 14, 2022
3
The only thing i have a complaint other than $2K less than what i was asking for , it’s I was waiting 3 hrs for the paperwork and my Check , but in the other side Jason Rech was all the time trying to make my waiting time comfortable.
Juan Carlos Mugica
Jul 10, 2022
5
My service advisor Eric was awesome! I Really enjoyed the experience and expert recommendations.
Jon Owens
Jul 9, 2022
5
This dealership and their team was absolutely amazing! They had the best financing options for me and helped me the throughout the entire process of getting the car I’ve always wanted. Jose did amazing and I recommend him or anyone else there for everything related!
Joey Moskowitz
Jul 8, 2022
5
Always excellent customer service with Dawn.
Suzanne C
Jul 7, 2022
5
Great customer service at a dealership that actually listens to the customers needs. Thanks to Chris for helping us out with our new PT Cruiser.
Jim Boehm
Jul 6, 2022
5
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Oluwatoyin Akinduro
Jul 6, 2022
5
Purchased a used car although it wasn't a Cooper from MINI of Las Vegas. The folks were fantastic. Dealt with Dan in sales and Bob in finance. Could not have asked for a better team.
Ray Evans
Jul 5, 2022
5
Service department is great, especially Eric. He is always willing to help, keeps you updated on your vehicle and is very thorough.
DarrinK
Jul 5, 2022
5
processing took a few hours but the service was outstanding
Lenny Parker
Jul 5, 2022
5
Bob and Louis helped me find a really good bargain on a vehicle for my girlfriend , no high pressure sales tactics , very good price well under market value . We were in and out of this dealer within 2 hours with a new car and out of the horrible lease Mercedes’ had her locked in . Really can’t thank Louis the salesman and Bob the finance manager for helping us out. He lowered our interest rate even after the original quote when we were signing . Can’t recommend them enough
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Jul 4, 2022
5
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Timothy Ojobo
Jul 4, 2022
1
Kent Hoopes III was the worse service advisor I ever had in this facility. I missed ? Kevin? who Is a very well trained & knowledgeable advisor. Kent overcharged me & didn?t complete the service I came for. Oil change service cost me some $180 and diagnostic check up about $200+
Ruben Jean Castillo
Jul 4, 2022
5
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Og Vikooli
Jul 3, 2022
5
Wonderful place to get your Mini Cooper Vehicle service
Janice
Jul 3, 2022
1
Kent Hoopes III was the worse service advisor I ever had in this facility. I missed “ Kevin” who Is a very well trained & knowledgeable advisor. Kent overcharged me & didn’t complete the service I came for. Oil change service cost me some $180 and diagnostic check up about $200+
Ruberik Casti
Jul 2, 2022
1
Don’t bother with the used sales department. They came in $1,300 below a Carmax offer on my 2010 Corolla. Shortly after their first appraisal, they texted me an offer of $1,600 more than their original. When I went in to have the car re-appraised 2 weeks later (roughly 20 miles more on odometer and in the exact same condition), they offered me the original lowball amount of $1300 less than Carmax. Total waste of my time. Bait and switch.
Ben Badders
Jul 2, 2022
5
I?m about the lease my 4th Mini with this dealership. Dawn in Service is incredible and Chris U in Sales knows what I like and makes the process super easy.
Marianne Leblanc
Jul 2, 2022
5
the service writer dawn went out of her way to try to make my experience positive. The Tech who worked on my car also went beyond the call of duty to do the same.
Lonnie Coslow
Jul 1, 2022
5
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Vanecent Katungu
Jun 30, 2022
5
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Offer Ayuba
Jun 30, 2022
5
From start to finish Daniel Banks (Dan) was very helpful and made the process smooth and easy. Their selection and pricing is awesome, reason why my wife and I are returning customers.
jaime chavez
Jun 28, 2022
5
Great service as always…Dawn is the best!! I’m just sad they don’t have loaner cars anymore.
Tiffany A Murphy
Jun 28, 2022
5
Great experience as always. When ever i need work done on my vehicle this is where i go. Great staff, with great customer service skills. They are very knowledgable and communicate clearly what is going on from car drop off to pick up. Professional work done by a professional team.
Val Gutierrez
Jun 28, 2022
5
At first arrival, when I entered the service area, the only person there did not great me immediately and seemed a little stand off'ish. Once he knew I was there to see another service manager he just passed me on. The other service manager wasn't there so I had to wait a bit. Enters a lovely lady who was more than helpful and willing to help me. She was charming and very nice. She got me set up and then Eric came in and took over and he was amazing. Handled my car issues, made sure I was comfortable in the lounge, even got my car done sooner than estimated and washed. If only the first guy who greeted me could take lessons from the nice lady and Eric, Mini of Las Vegas would have an outstanding full team. Overall the experience was 5 stars.
Kim Motika
Jun 27, 2022
5
They were friendly, faster
johanna zambrano
Jun 25, 2022
5
Great service and very quick service ask for Erick very helpful and goes the extra mile.
Tomas Boyd
Jun 23, 2022
5
It was amazing, every employs so nice and they found all of my cars problem and fixed it! Also it didnt take that long so i was surprised. I really recommend to go here for ur car!
Hailey ily
Jun 22, 2022
5
Great customer service, Kevin@service department has been very helpful.
Toujour
Jun 21, 2022
5
I had a wonderful experience with this dealership and my salesman Adrian. They were very professional and helpful with my purchase. I will definitely go back for my next vehicle and will refer my friends and family to them.
J M
Jun 21, 2022
5
Great service. Eric was very thorough in going over the vehicle and honest at recommended necessary services that we needed to take care of.
Kevin Willmore
Jun 20, 2022
5
Mini of Las Vegas is a very honest and trustworthy dealership. It was a pleasure working with them to make my purchase a hassle free experience.
Warren Murray
Jun 17, 2022
5
Xavier was great to work with! really appreciate being able to depend on them to deliver the vehicle I needed and wanted during this difficult time. This is my second purchase from MINI of Las Vegas. At this point I can probably be considered a life long client. Thanks so much.
Meambi Newbern-Johnson
Jun 16, 2022
5
Good experience at the service department. Reasonable turnaround time.
Linda Pettes
Jun 16, 2022
5
Dawn, always gives exceptional customer service! Work is completed on time, and on budget.
Daniel I Johnson
Jun 16, 2022
5
I would like to thank Xavier Taylor for helping me get the car I wanted. I Appreciate the help!
Dev Camacho
Jun 15, 2022
5
Awesome service. Dawn was really nice and my car looked great when I picked it up.
Ty Weller
Jun 10, 2022
5
I recently purchased a Challenger from Las Vegas Mini and I would definitely recommend if you're looking for a new or used vehicle to go see Xavier. Throughout the years of purchasing many vehicles this was by far the smoothest and most pleasant experience I've had. The staff was knowledgeable, professional, courteous and there was no going back and forth on terms. Definitely a 5 star experience!
R Glider
Jun 10, 2022
5
We bought a 2023 Mini Cooper. Chris Uhles was our sales person. He was super attentive and kept us updated during the process of the car being shipped from England. My daughter and I were very happy with the entire process. Would definitely recommend to go see Chris if you are looking for a Mini!!
Charles Cheatham
Jun 10, 2022
3
I saw the car I wanted and Chris C helped me get it!! I need to be treated like family when I buy a used car lol.
Allie Lyons
Jun 9, 2022
5
We were very well taken care of by the Service Department. It makes doing business with Mini Las Vegas easy, complete and customer centric!
Cheri Schutt
Jun 6, 2022
3
The “Florida team” took an hour to process the paperwork, and then from the moment I received the paperwork and signed, took over an hour for them to forward the check. It should not have taken almost 4 hours to sign a car over. The staff was doing their best I’m sure but whatever system you guys have to send paperwork out of state for approval ISNT WORKING FOR ANYBODY. at least disclose it could be over an hour wait even after finishing paperwork.
Robert T
Jun 3, 2022
5
I went to the dealership undecided on a new vs used car and Chris did a great job explaining options and pros and cons with me. The entire dealership was easy to work with and made the process comfortable and as efficient as possible
Terence McAllister
Jun 2, 2022
4
I had a scheduled oil change this last Friday at Mini of Las Vegas that ended up being moot because my car broke down the day before with a battery discharge and overheat notification. I called and spoke with Dawn, who was extremely helpful and professional in guiding me to have the car towed there where they would handle the diagnostic and repair, if applicable. By the next morning she was calling me at 7:15 AM to let me know that they had my car and were about to get started, and gave her educated guess as to what was wrong. Unfortunately for me, she was correct and my car had a cracked belt damper which had caused the battery to discharge along with a leaking coolant pump and a blown engine mount. My personal frustration aside, Dawn was excellent throughout the process with very clear communication and accurate estimates of both time and final cost of repairs. I was only without the vehicle for a total of 4 days over a holiday weekend and she even credited me $100 for Uber rides on the final invoice. Her attitude was the spoonful of sugar that helped the medicine go down, and would make me want to do business there again and again. Minus 1 star because my car took a dump on me at only 47k miles- not their fault.
Wesley Pumphrey
Jun 1, 2022
5
They made me an offer for my car and honored it. A pleasant and professional experience!
Tim Geiger
Jun 1, 2022
5
Wonderful experience with Adrian, super cooperative with viewing available vehicles, and ever so pleasant. Adrian was very open to listening to our wants and needs and showing us the vehicles. Would definitely purchase from this dealership again
Nancy Holeman-Butcher
May 27, 2022
5
Mini of Las Vegas provides exceptional customer service. I haves already received stellar communication! Dawn, the Service Rep, is amazing. She always provides the e details needed.
Irene Ruiz-Rogers
May 27, 2022
5
The sales people were very considerate and helpful.
Gilbert Jennings
May 27, 2022
5
Quick service without an appointment. Explained my choice of products thoroughly.
Deborah Dotson
May 25, 2022
5
I went to Mini of Las Vegas to pick up a couple of parts. Edgar at the parts counter is the best. He can always find the part you are asking about, and if he does not have the exact part, he will tell you where to go to get what you need.
Stephen Thornton
May 24, 2022
5
I’m new to the state and had to have a service done, Las Vegas Mini was great. I found the service was amazing
Raquel Fajardo
May 23, 2022
5
Dawn is great she is always willing to explain everything from the time I drop my car off to the minute I’m picking it up.
Gregory Salazar
May 23, 2022
5
Our Service Writer was Dawn. She is extremely professional and helpful. There was no question when it came to the repairs needed and she treated us like we were her most important customer. Awesome.
Ian Rosen
May 22, 2022
5
I was there to sell my car to them. Things went smoothly, very quickly and everyone was very nice.
Diane Warpack
May 22, 2022
4
No one and no businesses are perfect but Mini of Las Vegas is close! Service department and Dawn are top notch. If you want your baby repaired this is where you want it to be. No matter how busy they are you will be kept well informed and details of your repair will be explained.
Pamela Wiechmann
May 19, 2022
5
Dawn is great! She consistently gives updates. Is very prompt and honest with the customer. I have 2 minis and I always go thru her for servicing.
Ann S
May 18, 2022
5
It will be bad to keep this alone to myself. I came across the best Forex, Crypto and Binary expert ever, in person of Mrs Shaila Bratton. who really helped me to invest and managed my trade account. She is very honest and diligent in her work. All I did was invest $1500 and within 7 days he made $17,800 profit for me. You can also invest safely with her and come back to thank me later. there are no hidden charges, and withdrawals are made directly to your bank account. Contact her via WhatsApp:+1(510)224-4372 E-mail:sheilabratton354@gmail.com
Amaechi Kaul
May 18, 2022
5
Great service. I really love owning a Mini Cooper S Turbo F57 convertible.. everyone there does their best to make you feel important...Great job 👏 Dawn in Service is Amazing.and she makes your visit a nice one. Always has a smile, and an answer .
Thomas E Wardrop
May 17, 2022
5
It was a pleasure doing business with you. Your very professional and John went above and beyond. Very happy with you guys, thank you
Pam Mcdow
May 16, 2022
5
Mini of west Sahara Las Vegas is fab ! I recommend them if your purchasing a new or used mini
Stewart Mackin
May 16, 2022
4
My repair was delayed by several days due to a delay in receiving the parts. Although not having my vehicle was an inconvenience & disruption in my life, the dealership communicated with me daily & kept me up to date. I appreciated their understanding of my situation.
Kelcie Oakes
May 16, 2022
5
amazing easy experience at Mini of las vegas.. Very professional customer service
Bryan Cooper
May 15, 2022
4
Good selection! Friendly staff.
Brandy Jorgensen
May 15, 2022
5
Though I had to bring my car back because the problem was not fixed the first time, Dawn made it her mission to get my car fixed! She was so nice and always made sure my needs were met and I was informed along the way!
Peytan Ferris
May 11, 2022
5
This mini dealership is the epitome of class. My salesman Chris was such a gentleman and I got a great price on my super cute mini!!
Mary Silverstein
May 11, 2022
5
Honestly best car buying experience ever!! Purchased a used vehicle from Mini and they went over a above my expectations. I’m not even from Vegas and I would travel to buy a vehicle from them again. Thanks Mini of Las Vegas!!
Patricia Fields
May 11, 2022
5
Had a wonderful experience. Helped purchased a vehicle for my son and the team there did an amazing job.
Mike M
May 7, 2022
5
Definitely a place that I can trust. Wonderful customer service and reasonable prices for repairs. Thanks for getting me back on the road so quickly!
Laurie Hoch Hamel
May 7, 2022
3
Mediocre at best. Was told upon purchasing my vehicle less than a year ago that I would receive 5 free oil changes. Went the other day to get oil changed and was told it was only 3 oil changes, not 5 as I was told. Disappointing and not even worth my time to call and try to dispute it. Just won?t being go back there for sure.
Paulino Gonzalez
May 4, 2022
5
My salesperson Adrian and the finance manager, Levi are the best at what they do. They went above and beyond to get the vehicle of my choice but more importantly not use my Audi as a trade in since I did not want to get rid of my Audi. They were professional, personable, knowledgeable and acted quickly as I had limited time in town due to work. I would recommend them to anyone who’s interested in purchasing a vehicle. They will make it happen!
Hilda Quincena
May 3, 2022
3
Mediocre at best. Was told upon purchasing my vehicle less than a year ago that I would receive 5 free oil changes. Went the other day to get oil changed and was told it was only 3 oil changes, not 5 as I was told. Disappointing and not even worth my time to call and try to dispute it. Just won’t being go back there for sure.
Paulino G.
May 2, 2022
5
John F, very attentive, professional and always with a great attitude. Thank you
Luigi Bomparola
May 2, 2022
5
Terrific service! Everyone is always friendly and helpful. Dawn takes great care of the Mini and me as usual!
Tyler Philp
May 2, 2022
5
Best car buying experience ever!!
Patricia Fields
May 2, 2022
5
Our experience was truly far more easy and enjoyable than we could have ever hoped for. Everyone, literally EVERYONE at Mini of Las Vegas was warm and welcoming. It never felt like all they were interested in is our money and a sale. It felt like shopping with a friend. Dan B was our salesman and he was the absolute best, coolest guy. I am extremely happy with our purchase and the purchase price. Thanks Mini of Las Vegas!!
Kirk Stewart
May 2, 2022
5
Dawn is wonderful and always goes the extra mile for me. She kept me up to speed on every step. She is vey personable and ensures that I am happy before I leave
Annie Allred
Apr 29, 2022
5
Great friendly service. Tku
Jill Dolgner
Apr 28, 2022
5
Eric did a great job explaining everything.He was very pleasant , kind and professional. Overall a good experience.
Christy Swadkins
Apr 25, 2022
5
Awesome experience From service to sales
René Paul Cinq-Mars
Apr 25, 2022
5
Xavier helped me purchase my dream car and made the whole process so smooth! Picked me up from the airport and showed me the strip on the way to the dealership. It’s officially one year today!! 🎉
Sandy Garcia
Apr 20, 2022
5
When I checked my car in for service they discovered that if I paid a small transfer amount I could extend the previous owner?s warranty over to me for another year, saving me hundreds of dollars in maintenance!
Penny Morton
Apr 19, 2022
5
I brought my car in for regular maintenance on April 12. As per normal, I was told there were no loaner cars available even on the lot. Joe told me I would need to entertain myself for the 4 hours. I wasn't happy, waiting all that time, and being from Montana, I knew no one to pick me up. Joe finally said he would pay for an UBER, then we ended up using the shuttle to run us to a mall to spend the 5 hours, as we ended up getting new tires as well. The whole crew Joe and Kentpoissibly (the new guy in training that drove us back and forth) were great and accommodating. I am glad I bought my car from such a great group! Thank you!
Judy Andrews
Apr 19, 2022
5
Everyone at mini Las Vegas was great and I’ve been sending family and friends there for the best deals
Vantasia M
Apr 16, 2022
5
Like the past 8 years I took my MINI to the anual service at MINI OF LAS VEGAS , as soon you enter to the building you have that peace of mind about you will have a satisfactory experience, and your MINI Is an good, honest, professional hands, even in this present situation around the world, when everything is taking more time than usual, here at MINI LAS VEGAS They are ready to embrace this unexpected situation, so you can go back on the Road.and all this can not be done with out the help and advise of DAWN MARIE, our nice service advisor, and MINI LAS VEGAS TEAM , Welcom to the new faces, And for the ones are gone they will be missed. Thank you for Keeping the Good job & my family safe.
Saul Montoya
Apr 16, 2022
5
Wonderful service!!!! Everyone there is so friendly and efficient. Eric is fantastic as usual.
Margo Fisco
Apr 13, 2022
5
They were awesome! The work was done when they said it would. I was update frequently on the statues of my car. I am very pleased with the service.
Julie A
Apr 13, 2022
5
I had a drive train malfunction warning come on and MINI of Las Vegas on a Sunday evening was able to schedule me for an appointment the next day, Monday morning. They took a look at the car, resolved the issue which turned out to be a recall on the car. It is a new car, so recalls are common I think. They washed and even vacuumed the interior of the car which was very nice.
Michael Wyrzykowski
Apr 10, 2022
4
We were greeted warmly. Directed to dealer of my husband?s request and made arrangements with. He showed us a lot of options never felt pressured or less valued than the higher paying customers. Unlike other CarMax on Sahara in Las Vegas the Car Max on Warm Springs in Henderson is preferred. But we picked this the Jeep at Mini because we where done shopping the price was right and the payment where right. The kindness and helpfulnesses from Miguel at CarMax on Warm Springs and Mini of Las Vegas was the same. Never again at CarMax on Sahara in Las Vegas. Thanks to Chris at Mini of Las Vegas. It make final decisions of buying a car less stressful when they work with you and are so happy and helpful.
Maria Petelo
Apr 10, 2022
5
Super friendly and professional, I love they send me videos when they are checking the car!
Maria Aleman
Apr 10, 2022
5
This was my fourth purchase with Mini of Las Vegas in one year half they have good customer service and they pay attention to the customer what they looking for and they also have alot of financial options My number One sales guys is Louis
Jesus
Apr 9, 2022
5
Excellent, friendly service.
Ken Gluckman
Apr 7, 2022
5
I needed brake service. Called late afternoon and was able to get an appointment the next day. Took car in late afternoon and it was finished before they closed! Always great customer service!! Courteous and professional staff!!
Karen Easterling
Apr 7, 2022
5
always fast friendly service from purchase to matinence.
John Maciorowski
Apr 1, 2022
5
Purchasing a car there was the best car buying experience I have ever had.
Stephen Thornton
Apr 1, 2022
5
My 3/29/22 experience with the service department at Mini of Las Vegas was, as always, expedient and had a happy ending! The Happy Beginning always starts with my service advisor Dawn who has been my service guru since 2013. Dawn always make the process easy and does a superb job of ensuring I know exactly what my mini needs and makes sure I get the best care possible. I will be a customer for life because of Dawn and the entire service staff = you'all rock, and wonderfully so! Also, I've purchased two mini's at this dealership and feel I got great deals and awesome customer service during both purchases processes.
Deb Newton
Apr 1, 2022
5
Eric was great in getting my car fixed and doing the things I needed done.
Rufus Bufford
Mar 30, 2022
2
Had an appt for Saturday at 10:00 A,M. Arrived early and Dawn, who is one of the service advisors, greeted me and checked out my car - We went to the lounge area to wait for the service to be completed. At 12:30 p.m., I got up and wanted to know the status of my vehicle. I was then informed that the service department was backed up and they had not even begun to service my car. I was informed that I could still wait, or make another appointment. I was not a happy camper as I would have thought that one of the advisors would have had the consideration after all this time to keep me informed of the status of my service. I decided to leave as I did not want to sit there any longer. Mini Cooper in Las Vegas has only one dealership in the city and I am forced to drive the surface streets which would take an hour to arrive at their facility. I do not drive freeways as I am a senior. My daughter was kind enough to pick me up and drive my car to Mini. I will say Dawn was most apologetic and indicated that someone this week will come and pick up my car for service and return the car when the service has been completed.
Joy L Astorino
Mar 30, 2022
5
Great customer service got a good rate on our jeep 10/10 recommend getting my next car from them. Thank you, Daniel for the deal we got
Hannah Peters
Mar 26, 2022
5
Josh Rodriguez and Bob Dziak were great to work with. Gave me a great price on my trade in and made the whole process smooth and easy. A 10 in every way. Very professional Highly recommend Auto Nation Mini Las Vegas. Ask for Joshua when you stop in. Woohoo! Great Job!
Samantha Palaggi
Mar 23, 2022
5
I had such a great experience w Chris U. that after visiting two other dealerships I returned to purchase my car from MINI. Thank you so much! He was friendly and knowledgeable.
Rachel
Mar 23, 2022
5
They are always attentive and treat me like family. Chris is the ultimate salesperson. The best
Gary
Mar 19, 2022
5
I like the knowledge of my salesman "Chris Uhles". I swear he knows everything about Mini Coopers. At another mini dealership I had visited, in my area, prior to "Mini of Las Vegas", none of the salesmen I had talked with there didn't know much, and gave me a lot of misleading information... I have purchased my last two minis from "Mini of Las Vegas" thanks to Chris, as he goes the extra mile to get what you are looking for. I would HIGHLY recommend this MINI dealership there in Las Vegas (and also Chris), over any others, Yes, even if you live out and about... as I live in Denver CO area.
Harley Hirsch
Mar 17, 2022
5
We love Mini of Las Vegas the people there are very courteous and helpful. they are very knowledgeable and have always treated us with a lot of experience and courtesy. I recommend Mini of Las Vegas very highly I took in my wife's Mini for service on 3/9/22. Erick Cardenas was the service technician who helped me. he was very knowledgeable about Mini Cooper he explained the whole warranty details on my Wife's Mini. I recommend Erick very highly for your service needs. I give Mini of Las Vegas a 10 outta 10 stars.
Cesar Ruiz Senior
Mar 10, 2022
5
Dawn is a great service advisor. I know I?m getting everything done correctly when she is the service advisor.
Kevin Mounts
Mar 10, 2022
5
Mini of Las Vegas was very kind and efficient when I needed a new battery. They understood that I had a work schedule to attend to, and they made sure to take the measures to prove the battery needed replacing so that my warranty would cover the cost. Special thanks to Beau in the service department.
Lori Alice Logan
Mar 8, 2022
5
They make it easy to wait in a comfortable spot with bathrooms, drinks and snacks nearby.
Diana Mendez
Mar 5, 2022
5
Mini Of Las Vegas is awesome! My service advisor - Dawn Trail & Service technician - Thomas took care of me & my 2015 Mini Cooper S! I plan to keep getting my mini serviced at Mini Of Las Vegas!
Dennis Laborada
Mar 4, 2022
5
When i was down thinking this just a chance lets try.... here made it so easy, they approve me fast and excellent service i can said im no have any problem, all the process was fast. i recommend this location 100% even for new or used cars they take care of u and help u out with one best option for u. thanks
Chris Rodriguez
Mar 4, 2022
5
I was traveling from Sacramento to Page Az, with a friend, both of us in our 60’s, when my break pad warning light came on. I reached out to Mini Las Vegas and was directed to service adviser Erick Cardenas-Munoz. He was amazing. He took the time to ensure that my car was throughly looked at so we would have a safe drive home. He was very patient, and went out of his way to assist us with taking and picking us up from a restaurant we went to to wait for the car to get fixed. He kept me info with the progress and made sure we didn’t need anything. When we returned , my car was cleaned inside and out, and he went over all the details of what was done. I had lost my faith in how customer service has changed in the last few years, but Mr. Erick Cardenas-Munoz has restored it. He was amazing.
Barbara Feickert
Mar 4, 2022
5
My husband and I got to work with Xavier. He was so kind and patient throughout the whole process which was a longer one from us since a lot of the stuff we needed was either from the state of MN or our old apartment since we had just moved. It made the process a little more difficult and time consuming than it should’ve 😅 he was super easy to work with and still made the process hassle free for us. We got a great offer for trade In which made buying a mini a set deal. I was so excited to be a first time mini owner and I absolutely love my car! We worked with Levi for all the paperwork. He made the worst part of buying a car, the easiest part! He explained everything to us, showed us many options for warranty’s, even made the experience fun/funny. No matter who you talk to or work with at mini coop LV, you’re going to have a great time, great experience, and it’s going to be fun!
Kahlia Miller-Mangseth
Mar 3, 2022
5
Erick Munoz was helpful, very kind and patient with the many questions that we asked of him. The office staff appeared to be busy, but not too busy to greet and welcome us. Our visit to your dealership was very pleasant. Thank you. Mr. & Mrs. Roger Espinoza
Roger & Connie E. Espinoza
Feb 26, 2022
5
Same-day appointment, all my needs met in one day, friendly service - above and beyond!
Amy Schmidt
Feb 20, 2022
5
Very happy with the service and communications from Dawn my service advisor.
Lucy J Lum
Feb 16, 2022
5
Best car buying experience ever. The service was great and the salesman very knowledgable at Mini of Las Vegas.
Amy Noel
Feb 16, 2022
5
Thank you Chris Uhles, Jerome Battilega, Robert Dzia and the entire team at Mini Las Vegas for your outstanding service. This is our 5th Mini we have leased with Chris. Chris goes out of his way to ensure we are happy.
Michael Gasparovic
Feb 15, 2022
5
Brought my car to Mini of Las Vegas and the service was top notch. Dawn Trail, my service writer, was exceptional as always. Car finished earlier than promised. Waiting area was nice and had tables for my laptop so I could do wirk.
David Gonzales
Feb 6, 2022
5
very respectful, profesional and courtious people. place is clean and coffee is available. very relax place
Mario de Ocampo
Feb 5, 2022
5
Got a used car with a good interest rate! Thanks Mini of Las Vegas!
Regina Go-Ladanga
Feb 4, 2022
3
The staff initially appeared to be very combative and when asked a direct question did not answer with a complete answer. Only after several minutes of going back and forth with him did I eventually get the best answer that he could give me. Which was what I expected anyway, but I simply needed him to say it, so that I could make an educated informed decision about my vehicle. I felt like initially the staff did not listen, and was more concerned with pushing me in the direction that he wanted me to go. I tried to explain to him that I am very clear on what I need, and I do not need for him to push anything on me. But what I did need from him was a clear answer to my question, and of course he could not furnish that to me. The question that I asked him was ?since Mini was recommending that the brake fluid be change every two years despite mileage, what was the reason for such a recommendation?? His answer was very general and not specific at all. I would like Mini to understand that for some customers when general responses are given to customers that ask direct question, it does not boost the confidence that your customer have with your product. I was appreciative that eventually he did give me a discount because I had received mis quoted information from his co-worker for a common repair on an earlier date. He also pointed out some functions on my dashboard that were helpful to me that I was not aware off prior to this appointment. Note: I purchase 4 new tires on this appointment. There was a lot of white adhesive residue left on the tires and rim when they were placed on my vehicle.
Michael Greene
Feb 3, 2022
5
Personalized Service. Needed to have my system updated and to replace a battery. Staff at Mini really helped me feel like a priority..
Trisha Cherosky
Feb 1, 2022
5
As always, Dawn took care of me and was a pleasure to deal with in the Service Dept.
Heather Morgan
Feb 1, 2022
5
My experience with Chris C., Robert the finance manager, and John was great. The experience was not pressuring and they really worked with me. The first vehicle was moved to another location but Chris found another vehicle of what I wanted with better features for less than $1k more and the price ended up being the same as the first vehicle. Thank you guys!
Antoinette Lewis
Jan 30, 2022
5
Everyone always polite and helpful. Always take my car here and in great running condition
Keith Otjen
Jan 23, 2022
5
Took my JCW in for its 1st service. I was able to book my appointment online. Very easy, and you can pick your advisor. I chose Dawn which was a good choice. Work was performed while I waited. My service with a computer update took about 2 hours. Dawn kept me advised of the progress. There were no issues. I was pleased with my experience.
John Condemi
Jan 19, 2022
5
Very friendly staff, my adviser Beau S. Is the best and is very kind. They treat me well and take great care of my car. Thank you all :)
Crista Hill
Jan 18, 2022
1
General manager sucks, my salesperson and finance manager was awesome. Great service ?. Reason gm sucks is because he is rude and arrogant. I came back to dealership because my tyres on my brand new truck was bald. He treated me with disbelief and tried to strong arm me by telling they're safe. Told me I would not gain anything and was disrespectful with smug look on his face. He didn't know me or talk to me before and for someone who is supposedly a gm you would think he would put his customers first. He failed. He earned a bad review. His staff earned a great review. Stay away from this jerk.
Bret Balogh
Jan 10, 2022
5
Walked into Mini of Las Vegas on Net Years Eve Eve just to look at the 2022 Clubman. Met Chris Colella and he couldn’t have been nicer nor more helpful. They gave us more than we were expecting and a really great interest rate, so we drove off the lot with a new 2022 Clubman Cooper S. My wife loves it!
Sean Kirk
Jan 6, 2022
5
I arrived a little after my scheduled time. Sean was very professional and glad we were there. I explained what my needs were and he gave options to the needs. It was a short work schedule being a holiday and he ensured my vehicle would be ready that day. Although no lot car was available for use he provided a place to obtain transportation and away we went. My car was ready at the scheduled time washed and serviced as planned. What a refreshing experience. Great crew, Sean was the best.
Kenny Williams
Jan 6, 2022
5
I was exceptionally pleased with the service I received. Customer oriented, competent, and timely.
GeorgeG
Dec 30, 2021
5
Mini Cooper of Las Vegas have the best service department. I was very satisfied with the excellent customer service that I received…
Bethie Edwards
Dec 9, 2021
5
The service team is amazing! Eric is amazing! I appreciate all the help!! Never a dull moment when I came in. They are always helping and the levels of communication are the best.
Jessica Carrillo
Dec 8, 2021
5
They took very good care of my car. They called me and told me very thing before they did anything. I would Recommend them to anyone.
Rich Johnson
Nov 26, 2021
5
I’d be lost without Dawn and her knowledge of MINI! She is the best of the best! She deserves a huge promotion and raise! Dawn’s customer service is top notch!
Cyndi Rieger-Peffer
Nov 9, 2021
5
If you go to Mini of Las vegas ask for Dawn you will receive the best customer service ever
PerlaMerezko
Nov 4, 2021
5
Eric Munoz-Cardenas and his service team were fantastic! The care, communication and service I received throughout an unexpected and complicated repair - from the first frantic inquiry call to driving away in my repaired Mini - was exceptional! Highly recommend MINI of Las Vegas!!!
Brad Carroll
Oct 31, 2021
5
Exceptional service provided by Eric Waiting room is not comfortable for senior citizens
Jocelyn Ronquillo
Oct 26, 2021
5
I purchased my BMW from Mini and they made my purchasing experience stress free and quick. There wasn’t a lot of price gouging or haggling over price. My salesman, Adrian was super sweet and very honest with us about the process. We got done in a timely manner and the finance manager was super cool! Overall, awesome experience! Thank you Mini of LV!! I love my car!!!!
LalaW85
Oct 19, 2021
5
Erick is very considerate and always willing to help.
Kim Goun
Oct 4, 2021
5
Thanks to Dawn and the team @ Mini of Las Vegas for updating Prince Harry’s programming to US Specs and adding Apple CarPlay! You made Evette’s week!
Bill Kesler
Sep 29, 2021
5
Thank you Dawn for your professionalism and courteous. If anyone need your baby to see a professional care ,ask for Ms Dawn .
Ratree PH
Sep 10, 2021
5
Exceptional Customer Service
Priscilla N Vic Castro
Sep 10, 2021
5
The sales process was super easy, no high pressure tactics. Chris was very knowledgeable, and professional. He made the process easy and simple! Would buy there again for sure!
Dawn Czosnowski
Aug 27, 2021
1
In May, I came into the Mini of Las Vegas to trade in my current car to get a new car. The employee by the name of Chris Uhles helped me. When talking to Chris, he informed me that no new cars were for sale but one car was in line for production. I was curious and wanted to see what it is. To my amazement, the car was almost exactly the model I wanted. There were a few things that I wanted to change & was told they would be changed with no issue since the car hasn't been made yet. For the changes, I asked for the wheels to be black instead of silver, as well as making sure the car had navigation because I need it for my job. They made those changes in front of me & confirmed them. I was very excited & confirmed my reservation for the car. Two months go by & I receive a call that the car has arrived at the dealership. I was so excited to get it. When I get there, I was surprised but not in a good way. The tires were still silver, the top exterior color ordered to be black & was shown on the initial papers, there was no ceiling rails on top of the car which was also shown on the initial papers, as well as the dash was not black which was shown on the initial papers. On top of that, there was a massive British flag decal on top of the car that I did not order nor want for my car. Once meeting with Chris, I immediately vocalized all of these issues for I was upset. He responded to me as if I was crazy & that I never asked for any changes. Amazed, I reminded him that he was the one that gave me the papers for me to change anything I would like & that they would be changed. * I TOOK A PICTURE OF THE PAPER HE GAVE ME, THAT PROVED THEY ORDERED MY CHANGES. * It was as if he forgot and that I was being the unreasonable one. He was extremely rude about it. I should've left as soon as I found out that was my car. He basically said that the car is there & that there is nothing he can do. He gave a very half-ass apology that I would almost be less hurt if he didn't give an attempt of an apology at the first place. When I told him about wanting to immediately take off the British flag decal, he tried talking me out of it because it is a "limited item" & that I should think it over. I did not care at all for his counter argument & was amazed he didn't give me a genuine apology because he really messed up. With me still partially wanting car, I told him I would take it. Throughout the process, I was very quiet & very irritated that I just wanted to get out of the dealership & away from Chris. I was with my girlfriend throughout this process & she was helping me calm down for I was very upset. Chris vocalized to my girlfriend, that me and him " were no longer friends " after I found out about the car not being what I ordered. My girlfriend was also there when I ordered the car, and he treated us like we were crazy, and that it never happened. He was very rude, super unprofessional, and a liar. Owning a Mini Cooper was my dream car, and now when I get into my car, it reminds me of that day I spent with Chris Uhles. No one should have to experience what I experienced. If they're only able to sell a certain amount of cars , due to COVID-19, they should not treat a real buying customer like this. I wish I never got the car. Then he has the AUDACITY, to call me twice, and left a voicemail saying to give him a good review. He got his review. *Update: After looking at the invoice again, I realized that I paid for all these items that never came in the car. I paid $1,000 for the navigation package, $250 for the roof rails, & $135 for the black all weather floor mats. At this rate, I wouldn't be surprised if the advanced sound system I paid extra for is the one in the actual car. This doesn't even feel like my car.
Logan Wendt
Aug 14, 2021
5
I had a great time there! The car I bought was a used vehicle and it was VERY reasonably priced! Trade in was super quick and easy! The guys were helpful and everything went very smoothe
Christina Pyfrom
Jul 23, 2021
5
As others have said great service a nice people at service dept only complaint is $$ Pricey $$ But work was performed in a decent amount of time and sat in lounge with water n coffee provided.. They make you feel welcomed but like said only thing is $ pricey.
Rick Smith
Jul 15, 2021
1
I’ve been looking for a car for over a week. I find one at Mini drive down there to test drive and Chris says NOPE! Umm huh! He says you HAVE to run a credit app. I said I have financing with my credit union. Nope he says!
Jason Kruse
Jul 10, 2021
5
After our older Mini died (over 11 years) we needed a new used car to replace it. Working with the local Mini dealership was a painless and easy way to get a new mini. Due to the chip shortage cars were hard to come by but our local sales person (Chris Uhles) helped use find a vehicle that fit our needs. This was all done while we were on vacation. He provided pictures of available vehicles and searches other dealerships until we found the one we likes. When we arrived at the dealership our our vacation the car was ready and they handled all the paperwork and transfer of our old vehicle. They bend over backwards to help us get into a new car. They followed up with any questions after the sale and made sure we were happy. This is our third Mini and each time it seems to get easier to buy a mini.
David Gonzales
Jul 4, 2021
5
The service department was a joy to deal with. They handled my issues in a most professional manner. Kevin my service advisor always goes the extra mile, while wearing the broadest smile and sincerest demeanor. He is definitely a asset to the dealership. The entire service department makes me feel valued and important. They all listen and respond with sincere kindness and respect. Not only do I love my Mini but I appreciate the efforts of the entire service staff.
Linda Wynn
Jun 30, 2021
5
My service team is absolutely outstanding. I had plans to leave town but my check engine light came on. They did their best to expedite my repairs and then they needed to do a bit more to make sure my cars was safe. They provided me a loaner so I could go home and pack for next day departure. I will never change brands. I am Mini for life!
Heather Kalayjian
Jun 22, 2021
5
They made me an offer I couldn't refuse!......excellent people to deal with!
Thomas Deluca
Jun 16, 2021
5
Dawn is the best, great customer service. repairs were done in a timely manner
Stephen
Jun 16, 2021
5
Dawn is fantastic to work with and everyone is always so friendly.
Dawn Zell-Miller
Jun 14, 2021
5
I went it with what I thought was a serious and probably expensive problem. After looking over the car and trying to replicate what I experienced they explained that the fan staying on after the engine was turned off is a Mini feature. Very thorough and very helpful.
Carolyn Shannon
Jun 14, 2021
5
Amazing customer service! I am extremely satisfied with the purchase of my new car. What I liked the most was that I never felt pressured to buy anything. Please see Adrian, he is a great sales agent.
Martin Araiza-Medina
Jun 11, 2021
5
Kevin the service person is excellent, answer all my questions,thanks
Jerry Nery
Jun 11, 2021
5
Kevin and Dawn are always amazing!! Friendly and knowledgeable!
Jeannette Countryman
Jun 10, 2021
1
My husband and I found the Mini Countryman that had everything we were looking for at Las Vegas Mini. We called and got all the information we needed. Told the sales guy Carlos that we live in Texas but can come pick it up with in a few days. Talked to Carlos about how we intend to purchase the car. We informed him that we would be using our own financing. Rearranged our schedules, decided that I would go pick it up and make a road trip out of it with my daughter. Booked hotel and flights. Let Carlos know when we arrived and that we would see him the next day. Had to work out details as to how get them to accept a document-sign, after a huge hassle, finally got that worked out. The next day comes, first thing in the morning , 2 hours before the dealership opens, my husband goes to our bank, gets paper work done and signed, check is sent via Fed ex. Everything is good to go. and THEN they tell me that I can not take the vehicle until the check is received or I can go with their financing?.. we have purchased vehicles from other states several times. We even purchased and sold a home with out being there in person! The unfortunate part is they were fully aware that we were using our own financing and intended to leave that day to start our drive back to Texas. Never did any of them bother to tell us that was not going to happen. Not much more than a sorry was offered. The rest of the buying experience wasn?t that great either. They didn?t want to honor the incentive that was posted on their website or the corporate incentive that was supposed to be combinable with all other offers per the agreement. Which we printed out and emailed. Really a ridiculously bad experience. Once the check had been received the following day, Louie did the delivery orientation for the car -he did a great job. I love minis. This is my second one. Had I found the car any place else I would have left with out the car for sure.
Geana Wray
Jun 10, 2021
5
Absolutely excellent experience. Big shoutout to Chris, Erick and Robert as part of the maintenance and service office! I had a sunroof that wasn't closing. I took it right to the service area, and they helped me right away and very pleasantly! Chris was super helpful and sought to see how they could help as soon as I pulled up. Erick found my warranty information and was very helpful walking me through the process. Robert stepped in and was able to get the window closed so there was no security issue. I scheduled the car for an actual appointment with Erick and Chris sealed the window to prevent against dust and water intrusion. Great team, great service all around When they took the car in for a scheduled service, not only did they explain the issue to me, but gave me options and an excellent estimate of time to complete the work. Chris and Erick were so attentive and helpful. They found me a loaner car, which was very helpful and allowed me to easily take care of my next two days. When I returned for my car, she was all washed and ready to go with a brand new sunroof track and components, and worked like a dream! Thank you Mini of Las Vegas! You guys rock!
Devin Pendergast
Jun 8, 2021
5
We had a great offer from Carmax to sell our car Chris Cole not only matched the offer but he is the reason we decided to sell it to Autonation He made the experience more personal , he was very helpful and polite. He really worked with us and answered all of our questions Thank you
Lyuba Gavrilova
Jun 4, 2021
5
Thanks to Carlos for a great experience buying my first Mini.
Janeen Smith
Jun 4, 2021
5
Awesome people superior service
Paul McTigue
May 31, 2021
5
The service department was prompt, friendly and helpful. The work was fast and accurate. Nice job.
Larry Davis
May 24, 2021
5
I am extremely satisfied with all the services at Mini Las Vegas.
Larry Ball
May 21, 2021
5
Took my Cooper in for brakes and it was such an easy process! Got a loaner vehicle and work was done by the next morning ! Courtesy and kindness is received from every employee.
Marcell Furrow
May 12, 2021
5
Good service desk. Kevin was very helpful
Kathy Gutierrez Tippings
May 8, 2021
5
I took my car in for it?s yearly maintenance. I waited in the customer waiting area. It was comfortable and clean. My repairs were made in a timely manner and I was back on the road in an hour and a half. It?s always a pleasure going there. I bought my first mini in 2008 and have gone to Mini of Las Vegas since then. Dawn is my service rep. And you couldn?t ask for a nicer person.
Ann Carson
May 6, 2021
5
I was ordering a new lighting module that all BMW/Mini have an issue with. I order one because my mini is a 2012 and well past the standard warranty in 2021. My service advisor saw me as she was with another customer. She thought it was still under warranty so we went to the computer to varify it. Sure enough; my mini was under warranty for that part. She saved me $500 for the part and more to have it reprogrammed for my mini. Thank you so much.
Julian C.
Apr 19, 2021
5
Again, I have my service with Dawn in the past six Years. Never have to bring the vehicle back in two or three weeks later for others surprise repairs with other parts of the engine like the cars I used to have. Dawn is so professional and courteous plus make me feel like vip everytime I visit the service department. Thanks Dawn
Tanawat Patanapanich
Apr 15, 2021
5
This is a very busy but friendly, accommodating, competent, reliable, dealership. From management down, to all departments, I have purchased several cars here and am a very happy customer.
Mary August
Apr 15, 2021
5
Good service on my Mini Countryman 2015 and professional friendly staffs.
Celso Manalo
Apr 13, 2021
5
I stopped by Mini to check out the Clubman’s. Chris was my sales person. He was great to deal with, easygoing and pleasant. His knowledge of the Clubman was great as he drives one. I bought a used JCW Clubman and love it.. I went in a few days later with some operating questions and Chris again was very helpful even after the sale.
Lendall Mains
Mar 30, 2021
5
Routine maintenance scheduled had to return to get the system reset for the next service.
Bill Gorman
Mar 24, 2021
5
Good salesman...no pressure Still getting used to car
Leonard Skoblar
Mar 21, 2021
5
Had a problem with my 2012 Mini Cooper S, the footwell module had gone bad and I was looking at possible $600 part purchase plus labor. The parts department at Mini Las Vegas had patched me in to talk with Eric Munoz, he asked a few questions about the car and was able to find a recall on my auxiliary water pump and also was able to fix the footwell module free of charge because my car only had 60,000 miles. Totally recommend this place, they fixed my car and didn’t try to sell me anything I didn’t need. Glad to have gone to Mini Las Vegas. One happy customer here😀
Juan Carlos Guerra
Mar 20, 2021
5
Buying a Mini Countryman was very nice and easy. Salesman Chris went out of his way to so helpful and accommodating. My problem was that I didn't listen or take Chris's advice and offer. I recently moved to Henderson and not at all comfortable drive around Vega at dusk. Long story short, after 3 hours at the dealership my car was ready. 15 minuets of driving I totaled that Mini. heading back to Chris and Mini of LV to get another countryman.
olmanriver55
Mar 11, 2021
5
Painless, pleasant, informed, attentive while not being overbearing, sales rep free to take and represent you at other local AutoNation brand dealerships if you wish.
Charles Braun
Mar 9, 2021
5
Dawn and the team were absolutely incredible on my last visit! I had been so bummed that my black bumper was oddly fading on a new MINI. To my surprise the team noticed the defect and had completely replaced the bumper! 😻 if you could have seen the smile on my face. This team truly cares about your car and the experience.
Carlos Herrera
Mar 5, 2021
5
Taylor Xavier was awesome and worked with me through the whole process. Definitely a great guy and the experience was very good.
Raylynn Ramirez
Mar 1, 2021
5
I went in for a quick check and the service was excellent. They found 2 things and fixed up my Mini Countryman just great!
Christine Lund
Feb 16, 2021
5
Called to see if i had a oil change coupon for buying my vehicle at this dealership and i had 4 FREE oil changes! excellent customer service and quick service
Kailib Lavongsar
Feb 14, 2021
5
Mini of Las Vegas always takes care of me like I'm a rock star from sales to service!
adrian zmed
Feb 13, 2021
5
Wasn?t looking for a car, but I found one along with a great dealership. The experience was great!!! From first look to signing paperwork there was no pressure. Chris U. and Martin made my process easy, fun, and enjoyable. Honestly, Mini sells itself, but Chris is the best!!
Tammi Jagemann
Feb 1, 2021
5
I met a young man by the name of Austin who helped me and sold me my used Nissan Altima at MINI of Las Vegas, very friendly like we had met before. The Atmosphere in the place has a very friendly vibe. Even the Financial guy was friendly. Thank you to all who was involved with my car including the young man who gave it a wash. 👌🏾👍🏽👍🏽
Karla Turner
Jan 29, 2021
5
Service writer was courteous and professional. He kept me updated on progress.
Sheldon Wintermute
Jan 26, 2021
5
Adrian at MINI of Las Vegas provided me with excellent communication, follow through and has gone the extra mile in making my buying experience effortless......thank you Adrian!!!
Don Yankovich
Jan 14, 2021
5
Dawn at Service and Chris U were awesome. Very satisfied.
Aya
Jan 14, 2021
5
Austin Bartello was great. Very helpful, friendly and courteous. I love my car too! The only disappointment was that they would not buy my old car because the title was under my previous name, even with proof of name change. CarMax bought my car regardless. I just had to sign an affidavit. MINI is too rigid in its policies. Life is not always black & White.
Bee Gomez
Jan 5, 2021
1
still under their "90 days warranty" but nobody can do anything about this. Got the extended warranty on it (4K) they dont even answer my calls Car stopped working after about 2-3 weeks.... Not to mention they gave me super cheap tires (which do not come with the pressure sensor so the light was always on - The guy who sold it said not to worry about it "It is nothing" he said. Did the test drive during the day so did not notice that one headlight was not working..... SUPER RUDE when my wife asked for solutions... extremely poor customer service. Money back? exchange of car? what is the next step MINI? are you guys going to answer our calls at least?
Julio Garmendia
Jan 1, 2021
5
Dawn Trail my service advisor did an outstanding job. This is my 2nd Mini and the best service experience I?ve had in 5 years. New battery with my 15k mile service Dawn was the best!
Gary Spriggs
Dec 24, 2020
4
Dawn Trail best service advisor in the last 5 years. Totally took care of a new battery along with the 15k service work needed. Great job and a very nice lady.
Gary Spriggs
Dec 24, 2020
5
Anytime I have to bring my mini in I make sure to see Dawn. Not only is she super awesome but she goes above and beyond in service. Thanks so much I appreciate you!
Batglitter Pixi
Dec 16, 2020
5
As always, had a great experience from beginning to end on the service at Mini of Las Vegas. Called to schedule an appointment for an oil change and filter replacement. Dawn Sutton found a time slot that worked into my schedule as well arranged for a loaner as I live 60 miles out of town. My car service was completed as promised and my Mini was returned to me nice and clean. Dawn and the service department are a pleasure to work with.
Deborah Davis
Dec 4, 2020
5
I had purchased a used car from AutoNation In February 2020, so when my daughter needed a vehicle I knew exactly where to go. We went there, walked around the lot and found three cars of interest. I then called my amazing salesman, Chris Colella who helped us decide which vehicle was right for us and completed the purchase. The whole process went so smoothly that if anyone needs a vehicle I would send them there, to him and know they?ll forever be thankful. Buying a car doesn?t have to be a nightmare. I know. I?ve done it twice. Thanks to Chris and the wonderful staff at AutoNation.
Hansi Dunn
Nov 25, 2020
1
Having a TERRIBLE time getting a response, info and a refund. I put a deposit LAST year on a Mini and let them know months ago that I was not going to buy it. Tylor Shibata assured me it was refundable. I have BEGGED him a dozen times now to provide me info regarding my refund and he just ignores it. I've never left a negative response for a car dealership before, but this seems to warrant it.
Emily Zolten Jillette
Nov 23, 2020
5
Excellent service and knowledgeable technicians.
Christopher Hosein
Nov 23, 2020
5
I usually render a five star rating, but, unfortunately I cannot this time around. I recently took my Countryman to the dealership for tire service as my run-flat tire was punctured by what appeared to be a nail. I arrived approximately at 9:30 AM and was informed that it would take about two hours for the service to be completed; I know that's unusual and especially since I made an appointment. However, I didn't make a fuss, I simply agreed to wait it out. A short time later I was informed that they didn't have the tire on cite, and that, they would have to go get one. I had several appointments scheduled for later that afternoon, so again, I agreed to wait it out. After waiting for two hours, I was approached and informed that the tire had arrived and that they were just starting to replace the tire. I literally waited for another three hours before receiving my keys and being sent on my way. I waited approximately 5 hours just to get my tire replaced. I had to reschedule both appointments. One of the appointments was for a job interview. I was informed a day later by my prospective employer that they had hired someone else for the job and so the position was closed. And by the way, during my entire waiting time, I wasn't offered water, coffee, a bite to eat or anything. I truly believe that MINI can treat its customers much better than this. I'm very disappointed this time around.
Lisa Crowe
Nov 21, 2020
5
I had a flat tire on the way to work. I went to the dealership with no appointment, they were open at 7am. They got me right in, I was only 1-1/2 late. I would have been even later if I waited for the tire shop to open. Dawn in the Service Department is always friendly and helpful.
Susan Suiter
Nov 14, 2020
5
Fast appointment and service. Friendly staff. I appreciate the service.
Patricia Leonard-Judkins
Nov 8, 2020
5
They are always welcoming and efficient. They know me by name, I always feel welcome when I come in by everyone.
Sharon Punjabi
Nov 6, 2020
5
Mini of Las Vegas provides OUTSTANDING CUSTOMER SERVICE!!! A big shoutout to my FABULOUS service advisor DAWN!!! You are awesome, attentive and professional in providing exceptional customer service care. I gratefully appreciate your attention to detail and my service needs as a proud Mini owner. Thank you kindly Diane
Diane Taylor-Ridgle
Nov 5, 2020
5
I didn't realize how easy it was to buy cars these days. I inquired about the MINI Cooper/Countryman using the US News Best Price Program website and got a response from a Motoring Advisor almost instantly. We made an appointment to come in (all via text) and Will met us and helped us through the process. We were still there for a few hours but it was overall a very pleasant experience. Will and team were very friendly and easy to work with, even with COVID restrictions. I got a great deal that I'm very happy with. Highly recommend.
Julianne Chai
Nov 3, 2020
5
Very professional and helpful. Always concern about service each time you bring your car for service.
Gaetos Leonardo
Nov 3, 2020
5
They were very nice and kept me posted throughout the day. I got my car back washed which was a nice surprise. We were very happy with the service.
Linda Lampe
Nov 2, 2020
5
I have had to bring my mini 2 door hardtop in for service a couple of times this year and I must say, that every time I’ve come in Kevin from the service dept. has taken very good care of me! He’s amazing! Great customer service!
Maria Colon
Oct 31, 2020
5
I travel between states and on my way to Northern Nevada, I was involved in a auto accident, in which my 2017 Cooper S was totaled. MINI saved my life. I stopped into MINI of Las Vegas to see what the dealer had in stock, and everyone I met was most understanding. Even though I was still in the claims process with my insurance company, the dealership facilitated the paperwork, so that when the settlement occurs, everything will go quickly and smoothly. Thank you MINI of Las Vegas.
Henry Bariteau
Oct 30, 2020
5
Great service provided you give a hard deadline for work to be done. Love the text message option for communication, keeps misunderstandings minimal.
Christine Zachman
Oct 26, 2020
5
Excellent courteous time efficient customer service
Paul Sutera
Oct 26, 2020
5
Brought my 2016 Mini Countryman in for it's 1st service since purchase. Excellent service and rapport with customers. Very Satisfied. Thanks.
S. K.
Oct 19, 2020
5
This is my 2nd Mini purchased from Mini of Las Vegas. I doubt I will own another type of car, the Cooper is my spirit car. Dawn in the service department is fantastic, very attentive. If you’re in the market for a fun car and a company with excellent customer service- I highly recommend MINI of Las Vegas. 👍🏻👍🏻
Kelly Melton Ray
Oct 17, 2020
5
Service department (Dawn) is awesome. The rest of the staff provides great customer service. The key to any purchase is after the sale and these folks get that.
Samuel A. Culotta Jr
Oct 12, 2020
5
The team in Vegas was amazing. I?ve wanted a Mini for forever and I finally have it. They got me in the same time I applied.
Tanya Harrison Samuel
Oct 12, 2020
5
This is in response to a review I had written earlier regarding issues I had with my 2019 Mini Countryman I purchased in July 2020 at Mini Of Las Vegas on Sahara. The brake pads needed to be replaced and the wiper blades were cracked. The General Manager Eric reached out to me the next day and offered to address my issues at no cost to me. Erick from the Service Department contacted me and scheduled an appointment for the next day. I was provided a free new loaner car for the day while my car was being repaired. My car was available for me to pick up at the time promised. My car was cleaned and washed. I was very pleased with Mini of Las Vegas quick response to address my issues. They even inspected my car to make sure there were no other issues and changed the oil. I will definitely purchase my next car at Mini of Las Vegas and would recommend you to visit Mini Of Las Vegas for your next new or used vehicle. The staff at Mini Of Las Vegas are friendly and easy to deal with.
J Outler
Oct 9, 2020
5
Always a good experience dealing with Desert Mini.
Denise Macdonald
Sep 23, 2020
5
My experience with the service dept has been excellent. Communications to me were great. They kept me informed throughout the process.
Steve Lum
Sep 11, 2020
5
Mini Coopers are fun cars and Mini of Las Vegas has Excellent Service.
Rey Visperas
Sep 10, 2020
5
Mini’s are great cars! I’ve had two so far and hope to continue buying them. I have the maintenance package so service appointments are pretty easy. I will say Mini of Las Vegas has horrendous COVID precaution measures. Most employees either weren’t wearing masks or wore their mask below their nose. I was pretty uncomfortable the whole time I was there.
Andrea Cortez
Sep 7, 2020
5
Kevin is always friendly and helpful. He explains what the issues are and the different options I have
Patricia Gravo
Aug 20, 2020
5
I recently purchased a Mini Cooper Countryman from Mini of Las Vegas on Sahara Ave. Will and the team at Mini of Las Vegas were very professional. I did an inquiry on a Countryman online and Will contacted me the next day. He emailed me different Mini Countryman to look at with many good pictures. Will also sent different finance options. Will stated I could get per approved before coming down to the dealership so that I would know what my finance terms and options would be before purchasing the vehicle. I told Will what car I was interested in and when I arrived at the dealership the car was ready for me to test drive. I was not pressured to look at more expensive car or different cars. Will spent his time with me explaining the Mini Countryman I had chosen and the price, options, gas mileage, inspections by the dealership and vehicle warranty. The finance team was also great. They went over down payment options, final price, monthly payment and did not try to upsell anything I did not need. I was in and out of the dealership in less than 2 hours. I could not be happier with my Mini Countryman and the stress-free experience at Mini of Las Vegas. I had small issues and questions with my Countryman and someone returned my call immediately and addressed my issues quickly. Great customer service.
JCO
Jul 27, 2020
5
I recently purchased a Mini Cooper Countryman from Mini of Las Vegas on Sahara Ave. Will and the team at Mini of Las Vegas were very professional. I did an inquiry on a Countryman online and Will contacted me the next day. He emailed me different Mini Countryman to look at with many good pictures. Will also sent different finance options. Will stated I could get per approved before coming down to the dealership so that I would know what my finance terms and options would be before purchasing the vehicle. I told Will what car I was interested in and when I arrived at the dealership the car was ready for me to test drive. I was not pressured to look at more expensive car or different cars. Will spent his time with me explaining the Mini Countryman I had chosen and the price, options, gas mileage, inspections by the dealership and vehicle warranty. The finance team was also great. They went over down payment options, final price, monthly payment and did not try to upsell anything I did not need. I was in and out of the dealership in less than 2 hours. I could not be happier with my Mini Countryman and the stress-free experience at Mini of Las Vegas. I had small issues and questions with my Countryman and someone returned my call immediately and addressed my issues quickly. Great customer service.
JCO
Jul 27, 2020
5
Xavier was awesome he did a great job of making the "dreaded" car buying experience feel like a day at the park..his knowledge and understanding of my needs and concerns,,were spot on. I bought a 2020 Mini Cooper s convertible ,, and I actually think I thanked him for letting me buy it..LOL,, he did a great job..and I got a great car at a very fair price.
Thomas E Wardrop
Jul 18, 2020
5
We bought a used 2019 Kia Sorento. It was a great experience dealing with the sales manager, Xavier Taylor who treated us with respect and was there for us every minute of the way. It was a pleasure doing business with Mini of Las Vegas!!
Roger Turner
Jul 16, 2020
5
Chris made the buying process so easy and every time something came up, he would reschedule me and ensured that we had enough time to really get everything going. He made sure I was taking care of when buying the car and making minor repairs to my vehicle when I noticed minor things that were wrong. Can?t thank the mini of Las Vegas team enough for taking pride in customer care and satisfaction!
Lynda Morgan-ironmoccasin
Jul 1, 2020
5
Buy a car at the dealership was very fast and easy!!
Gary S
Jul 1, 2020
5
Great customer service and sales person (Chris) knowledge.
Gayle Porterfield
Jun 29, 2020
5
Sales rep, Adrian Rivera was all '10's. He found the exact vehicle I was wanting, got it shipped here, and got me in it hassle free! Job well done Adrian!
Michael Carter
Jun 26, 2020
5
Once again, the service is top notch! The staff and technicians are courteous, professional and thorough. I drive from Colorado just to experience the wonderful service I have come to expect. My Motoring Advisor, Dawn, is so efficient and professional, she deserves a raise! 😀
Sam Jarvis
Jun 24, 2020
5
The management of sales and service repairs is exceptional. A car I wanted got sold right when I walked in to go look at it, I was almost in tears and ready to leave and never come back. The manager could tell I was upset and stepped in and diligently worked to find me a car, which they did a few days later. I was having some minor issues with the car and went in to service and they immediately helped me free of charge. Again I was upset as I had just bought the car and while they helped me in terms of looking/fixing the car some of the employees lacked empathy and made me feel judged whether it was intentional or not. Then, the manager came and personally saw me, told me what was wrong, and said he would fix and replace it himself if it became an issue again. He was kind and compassionate. My sales manager Carlos is incredible. He helped me every step of the way and went and spoke to repairs himself when he saw I had come in. If I have an issue I am confident I can reach out to him and he will do what he can to help me to the best of his ability. I?m very pessimistic and distrusting when it comes to cars salesman and dealerships in general. When I came here I was shocked to find people who?s main priority wasn?t a paycheck, but instead people who genuinely care and are interested in helping you find what you want. I could see and feel their honesty and sincerity, making them the first and probably only cars dealership I actually trust. Finally, I am a young woman and expected to have to deal with them underestimating me and belittling me, instead I was given respect and equality.
Brianna Heffley
Jun 19, 2020
5
Saw an ad for a santa fe 2006 but Carlos noticed a discrepancies on the A/C so he had it checked out by the technicians so he gave me other options and i ended up with a Chrysler 200, he went above and beyond to help me get a new car. The place is clean and the staffs looks friendly.
Paul Campita
Jun 13, 2020
5
Fast excellent service all around.
Tomasz Rossa Oly
Jun 11, 2020
5
People there are always great. You feel welcome and family Don did a great job working with me She understand her job and enjoys what she does. I see her just as friendly with other customers. Treats everyone equally
Angelica Morales
Jun 11, 2020
5
Very friendly and professional team, honest and early recommendations about car service or repairs!
Maria Aleman
Jun 11, 2020
5
Thank you Dawn!!! Lil1 is purring again
Kambiz Marvi
Jun 9, 2020
5
Where do I begin... I bought a 2014 Ford Fusion in April. I also purchased the extended warranty. A few weeks in the fuel pump went out. I brought the car into service and it was fixed immediately. A couple weeks later the transmission was slipping. Again I brought the car in to service and they had the car sent to Ford so experienced Ford mechanics could look at the issues. The mechanics there didn’t give me the best options to fix the car. I contacted the GM at Mini, Eric, and he immediately took a hold of the situation and was able to get me another transmission completely covered under my Auto Nation warranty. Also to my surprise he waived my deductible. This was completely unexpected and greatly appreciated since my wife and I just had a baby. I would definitely recommend this dealership to my friends and family. He made me feel like I purchased a brand new car with his customer service and willingness to help. I can’t say how appreciative me and my family are. Thanks to the GM Eric, Kevin in the service department, and a big thank you to Carlos in the sales department. P.S. It’s not a picture of the car but one of my beautiful son. You’re welcome 😉
Chris Blackstone
May 30, 2020
5
I took my 2017 Clubman in for a warning light problem. I hadn't made an appointment. Dawn, my regular service advisor, greeted me immediately. I told her the problem, she checked out the car, then told me what was going to happen. I went home and the car was ready when she said it would be. My experience was great, as always.
Steven Durham
May 25, 2020
5
I just got my brakes replaced at this MINI location and it was such a breeze. I was in and out the same day and the woman who helped me (Dawn) was such a ray of sunshine. She gave me important knowledge to take with me and made sure that getting my car serviced at this location was a complete breeze. I highly recommend coming here for all of your MINI needs!
Chelsea Nnebe
May 25, 2020
5
Mini Cooper of Las Vegas has been awesome! I have bought a few Mini Coopers and each experience with Chris Uhles has been The very best of any car buying experience! He and his general manager Eric took care of my needs and sold me the car of my dreams!
Laurie Lynn Cluster
Apr 28, 2020
5
My service manager Kevin is always professional and courteous! He communicates which is much appreciated. Good customer service!!
Linda Andrews
Apr 24, 2020
5
Everyone is kind, friendly, extremely helpful and professional. The facility is attractive, clean and comfortable.
Diana Mendez
Apr 23, 2020
5
Chris (sales) and Dawn (service)!! Chris goes the extra mile for his clients. He’s not just a car salesman he loves what he does, he believes in and loves his product. Passion is the best word for it. I’m on my 2nd mini purchased through him. Always a smile to see you. Dawn is my service rep. Dedication and friendly. Keeps you updated on service. She also goes that extra mile. My work hours are crazy and she does her best to accommodate.
Kendria E Adams
Apr 22, 2020
5
Very pleasant experience, even with the distance process that was in place, people still smiled. Chris Uhles was truly one of the nicest people I've had the privilege to meet. He helped this process keep moving along.
Vee Clark
Apr 13, 2020
5
Excellent and timely service even with limited staffing.
Roberta
Apr 7, 2020
5
In my opinion customer service (prefect), this is the place for my MINI. Thank you.
Frank Barton
Apr 6, 2020
5
Kevin was great-called me back when the car was ready
Anjali Rege
Apr 6, 2020
5
Carlos Castanos helped me find exactly what I was looking for. He was very patient and not pushy at all. It was, by far, the best car buying experience I have ever had!!
Julie Gallagher
Mar 27, 2020
5
Overall I have been very happy with Mini of Las Vegas. The only problems I have had pertain to the online scheduling of service. The first time I had an issue was because I needed to change my appointment which I did online. The problem was the original appointment included a loaner vehicle which ended up not being available at that time, but that information was not available when I booked. I had to reschedule the appointment and return a different day. The second problem occurred when booking the last appointment online before lunch. I selected that I was going to wait for the vehicle. When I arrived I was informed that the team takes lunch from 11:30 to 1:00, so for my 90 minute service, I would have to wait almost 3 hours. I again had to reschedule. My recommendations is to not use the only site to schedule service but call and speak to a service advisor to ensure all details are worked through.
Jason Kimbel
Mar 10, 2020
5
Kevin Murray always takes care of my car. His customer service is outstanding!
BK Wright
Mar 7, 2020
5
This will be my 2nd vehicle I’ve obtained from Mini of Las Vegas. The reasons are simple, I feel respected and seriously appreciated for my obtaining my cars from them. They have always treated me with enormous respect and made my buying/leasing experience easy and free of nonsense. For me, going back to them for my next car has been and shall remain a no-brainer. Thanks to Chris and Eric, the GM, along with Kevin out in service, I’m always a welcome person there, whether it be for service, some question I have, or simply a drop by visit by me.
David Mecey
Mar 5, 2020
5
This will be my 2nd vehicle I?ve obtained from Mini of Las Vegas. The reason is simple, I feel respected and seriously appreciated for my obtaining my cars from them. They have always treated me with enormous respect and always have sought to make my buying/leasing experience easy and free of nonsense. For me, going back to them for my next car has been and shall remain a no-brainer. Thanks to Chris and Eric, the GM, along with Kevin out in service, I?m always a welcome person there, whether it be for some question I have or simply a drop by visit by me.
David Mecey
Mar 5, 2020
5
Our internet sales agent is so very handson to our need! He really look the car that we want.
Ariel Duldulao
Mar 4, 2020
5
I've purchased two Minis at Mini of Las Vegas, love my Clubman!! Dawn Trail is a phenomenal service writer, she always takes great care of me if I need service.
Lora Quick Erickson
Feb 25, 2020
5
First time purchase of automobile was nice. Hope the service going forced will be as good.
Gene Stubbs
Feb 25, 2020
5
Kevin Murray Service Advisor is great all 10s excellent customer service. Mini of Las Vegas is a great place to purchase your new car.
Siohkuei Tann
Feb 24, 2020
5
They are always great ! I don?t dread going in there. They are always pleasant, ready to help and very nice.
Sharon Punjabi
Feb 24, 2020
5
They are professional fast and efficient!
Colleen Fuller
Feb 20, 2020
5
We <3 Mini of Las Vegas! Our salesman, Adrian was very knowledgeable with no high-pressure sales. He answered all of our questions and showed us all the features of our new Countryman with ease. Thank you Adrian! Ben and Judy Andrews.
Judy Lee Andrews
Feb 14, 2020
5
I had no idea what kind of car I wanted and went in to this dealer with no expectations. I explained to the salesperson I just needed to walk around and look. My salesperson respected my wishes. Let me look. And I walked out with a car.
Hansi Dunn
Feb 13, 2020
5
I would recommend Mini of Las Vegas to all my friends, co-workers and family. My experience exceeded all expectations. The staff, from front of store to service and products are friendly, helpful and knowledgeable of all vehicles and products they offer. No need to go anywhere else! One stop shop + satisfaction = Mini of Las Vegas!
Burgett McBride
Feb 12, 2020
5
Mini of Las Vegas is the place to go when you are looking for a new or used vehicle. I live in Arizona, however Mini of Las Vegas is the only dealership that I will give my business to...let me rephrase not give They Earned my Business!!! Mini of Las Vegas one stop shop = satisfaction! Shout out to Xavier, Dawn, Kevin, Martin, Mike and all the friends I made all the way to my purchase of a Countryman!!
Burgett
Feb 12, 2020
4
I needed brakes. Repair done I. A timely manner. Cost more than I understood. Dawn is terrific as a customer/service rep.
Carolyn Shannon
Feb 11, 2020
5
My 2020 Clubman had a minor paint damage while parking (my fault) and I took the car to Mini of Las Vegas. The scratched paint on the front bumper was fixed for free.
Orlando Aragones
Feb 10, 2020
5
My experience at mini of Las Vegas was perfect! My service advisor was Erick Munoz-Cardenas, he was a pleasure to deal with. He had plenty of product knowledge, and was easy going and non- pressure in his demeanor! He also was very thorough in explaining what was wrong with the car and how much it would cost to fix. I would definitely ask for Erick, if u want a stellar experience at mini of Las Vegas.
Brian ''Red'' Rutter
Feb 10, 2020
5
Thanks to the Department of Services and all its staff, especially Erick, who at all times helped us with the repair of our VW CC luxury plus vehicle, very professional and the treatment received, making us feel like family.
Ralph Sanpaz
Feb 9, 2020
5
We love our new mini cooper. The service with Dawn is awesome we just love her Love Babe and I
Pamm Green Maddon
Feb 7, 2020
5
I damaged my tire driving over a curb, and was able to get to MINI Las Vegas on my run flat tire. They took my car late on a Friday, and not only replaced the tire, but performed an oil change and front brake pad replacement. My car was ready before the end of the day! I was given a free loaner, so I didn't even have to wait while the work was performed.
Jeffrey Gardner
Feb 4, 2020
5
Dawn is always courteous, friendly and knowledgeable!
Caroline Fuentes
Feb 2, 2020
5
The guy name Erick from service dept did everything he can to please us and work on our schedule...i highly recommended the your skilled in customer service...thanks Erick from Malyn and Marquise
Ma Lyn Aguilar
Jan 31, 2020
5
Dawn was very thorough in describing what was recommended for my vehicle. Good attitude from the rest of the staff in general.
Matthew Yacksyzn
Jan 30, 2020
1
Worst customer service a dealership can provide. Their communication skills need work.
Cortez Mitchell
Jan 29, 2020
5
Our visor was pleasant. Dawn in the service department is excellent we have dealt with her for several years and she is excellent. Chris was great. His knowledge was extremely helpful.
Brian F Nixon
Jan 28, 2020
5
Erick, service adviser was very helpful and efficient.
Laarni Biado
Jan 28, 2020
5
Dawn has been my service advisor since I bought the car in 2015 and she?s AMAZING!! Her follow up game is strong and I appreciate that. Whether your waiting in the lobby or waiting at home, she always keeps you updated on your car?s progress. The service that I?ve had from Mini has always been top notch.
Shannon Foley
Jan 24, 2020
5
The service was excellent and will be back whenever I?m in Las Vegas. I was getting an exclamation point message which means ignition switched on and driver door open. However, all doors are shut closed. Also, I was getting a car on a lift lighting up in red color alarm message which the owners manual says lighting system failed, low beams/tail lights and brake lights still operational, all other lamps failed. I later found that turn signals/hazard emergency lights not working, door windows are not opening/closing and there is no instrument lighting. After some online research and readings, all indicates that the footwell module controlling all these features failed. I am just glad that BMW/Mini extended a warranty on this defective part installed in MINIs and BMWs in the ten years of so old models. Now I am wondering if I should keep the car as the extended 10 year warranty will expire soon for my 2011 Mini.
Alfonso Tioleco
Jan 23, 2020
5
They work hard too take care of their customers , got the deal I was looking for.
Thomas Kosakowski
Jan 22, 2020
5
We love our service advisor Dawn. She’s great! We’ve owned 4 minis since they first came into the US and she has been our service advisor for most of that time at Mini Las Vegas
Freddy Foisia
Jan 21, 2020
5
I am a repeat customer. I have bought 2 Countrymen MINI more room than the MINIs Great customer service and sales team!!
Bill Gorman
Jan 16, 2020
5
I just leased a 2020 Cooper S. Not only is it a beautiful car, it?s fun to drive, and has high end interiors, Chris Uhles was my sales representative. He?s the epitome of professional, friendly, possesses great product knowledge, he also worked hard to get me the deal I wanted.
Michael Poggioli
Jan 15, 2020
5
If you are in the market for a Mini Cooper, or any vehicle in AutoNation, go see Chris Uhles at Mini of Las Vegas. He is very friendly and will work his tail off to find you exactly what you are looking for. Normally, buying a car is a stressful situation. Not with Chris Uhles, he made it so pleasureable and stress free, that it turned my perception into a positive instead of a negative. I can't say enough about Chris. Every positive adjective will fit perfectly before his name. Yes, there are still honest, caring, car salesmaen in Vegas, Chris proved it.
Kelley Mc Cullough
Jan 14, 2020
5
MINI of Las Vegas/Chris Uhles (Motoring Advisor) was very accommodating and took all the time needed to consider/discuss all my options when I traded two (2) vehicles for a 2020 Mini Cooper S Clubman. Initially I wanted a JCW model but there was about a three (3) months waiting period. This was because the vehicle has to be 'special' or custom ordered. I ended up with the 'S' model and saved some money in the process. Thanks Chris.
Orlando Aragones
Jan 9, 2020
5
I just had the most wonderful experience buying a car at Mini Las Vegas on West Sahara. The staff was friendly, generous and definitely helpful.
Xinia Estrada
Jan 8, 2020
5
I’m a repeat buyer. Service and sales are both great. Been working with Chris Uhles since 2017. Very nice guy and very helpful too.
Christine Lee
Jan 7, 2020
5
Awesome!! Customer service, I initially did my application online we corresponded via email, I made an appointment two days later after test driving the car and everything I was in and out of there in three hours didn’t even seem like it took that long because of how friendly the staff was we were talking and laughing,time sure flies when your having a good time lol,I would recommend Mini of Las Vega hands Down
Senita Porcher
Jan 3, 2020
5
Great customer service I would recommend buying from MINI of Las Vegas because I know where I am buying again
Tom Urda
Dec 29, 2019
5
Nice place and service. Very friendly service advisor. Satisfied...
John Huss
Dec 9, 2019
5
The experience was fine. No issues. Chris Uhles was our sales person, and he was great. Very thorough and detailed. Excellent!
Bruce Peck
Dec 3, 2019
3
The service manager was Erick and he is a 5 star service
Tae Ok Coffey
Nov 20, 2019
5
Good customer Service. Erik was very thorough and helpful.
Laarni Biado
Nov 20, 2019
5
MINI of LV purchased my vehicle and made it so easy. They offered a great price and I received payment immediately. Thank you for so such an easy process.
Brian Gysegem
Oct 23, 2019
5
Chris was extremely knowledgeable and friendly. Made my buying experience very smooth.
Sharon Simpson
Oct 21, 2019
5
CSR was very helpful & efficient. My repairs were carried out in a timely manner
Herb Hess
Oct 11, 2019
5
The service department is great. Kevin Murray is awesome.
Vickie Lancaster
Oct 9, 2019
5
Great experience. Chris Uhles was very professional, pleasant and extremely knowledgeable. Chris made our decision very easy! The financing was easy and explained well!
Kim LoVerdi Miele
Oct 8, 2019
5
3rd time buyer from MOLV. Chris Uhles is magical in every way, he really knows how to treat his customers. He offers just the right amount of communication, not too much, not too little and had everything ready for me upon arrival. The only way this could have gone any better is if they would have put a puppy inside the car. I had to find that on my own. :) Also, Dawn, I appreciate everything about her. ⭐️⭐️⭐️⭐️⭐️
Lisa Ganzhorn Tunison
Oct 7, 2019
1
Fire your General Manager and hire someone who understands that she's dealing with the public and she better treat her customers with respect.
Bob Pincus
Oct 5, 2019
1
The interior of my car was in a way worse condition from when I took it in, the roof had been ripped open the fabric hanging everywhere, they somehow broke the latch to adjust my car seat so now I can't push it back and have to drive all uncomfortable, supposedly they fixed the power steer recall and now its making a real ugly noise it didn't make before , I took it in for a complete diagnostic and they kept beating around the bush about what was wrong with it, never gave me a straight answer as to exactly what the issues are, I thought if I took it to the main dealer they would know and tell me exalt what the problems are since its their car but they left me in the dark about everything. 1k wasted
Dena Smith
Oct 1, 2019
5
I did not buy my mini at this dealer but I did take it in for an oil change . I was not fond of the gentlemen that first helped me he took me out to show me the bottom of the car because it was leaking oil which I had told him I was very uncomfortable and had to explain I had no idea what he was talking about in turn he looked at me as if I was an idiot also not happy that it would take 2 hours because as he told me everyone was going to lunch . Dawn was fantastic she was real and I appreciate that she listen and treated me with kindness also the cashier I didn’t get her name they did their job and went beyond . They are why I would go back .
Diana Wymer
Sep 30, 2019
5
Purchasered seamlessly Mini from Las Vegas dealer car was shipped from a California dealer - it was delayed and they provided a new loaner and were very responsive throughout the process-
Samuel Culotta
Sep 22, 2019
4
Purchasing a new car. Nice stuff, quick service. The only thing that I can complain is not a big choice of cars
Inga Parunyan
Sep 17, 2019
5
Experts, friendly,very courteous.
Gloria Martel
Sep 12, 2019
3
I was Dex?s first customer at this dealership . He was excited to go thru the experience with me. However, all of the other sales managers were a bit standoff-ish and weren?t really helpful. Dex tried to really make me happy though. I feel auto nations policy about used cars( no haggle , one price? takes away from the opportunity for the dealership employee to work harder to sale a car. Basically ?that?s the price , take it or leave it? it really leaves a bad taste when you leave the premise.
Moussa Chami
Aug 27, 2019
5
This is my fifth mini. So I guess you can say that I love them. My salesman Erik was such a nice young man and very helpful and accommodating. He got me the mini I wanted. Come to find out that Dawn is still my service advisor. She is always a dream to work with. It’s like I’ve come back into the fold. MINI of Las Vegas ROCKS
Susan Stedham Calitri
Aug 15, 2019
5
Friendly, fast, courteous service start to finish. Highly recommend.
SteveK
Aug 5, 2019
5
I purchased a 2014 Mini Paceman S from a smal local dealer in San Diego. I flew out to pick it up and drive it back home to Kansas City. Two hours into my evening drive, my check engine light came on. I immediately called Mini of Las Vegas (nearest Mini dealership to me) and made an 8am appt for the next day. I couldn't have made a better choice. I was lucky to have been paired up with Mike McBride (Technician) and Kevin Murray (Service Coordinator). They quickly diagnosed my turbo was failing and needed replaced. They spent so much time explaining the pros and cons of Mini vs. aftermarket parts and how the turbo actually works. They did a full inspection on the car, rotated the tires, aligned the vehicle, fixed a leak and replaced the oil filter gasket housing and changed my turbo in ONE DAY. Not only that but they offered me a ride to my hotel or a loaner car while I was in town and made sure I had all the details I needed to file a claim with my extended warranty company. Because this all happened when my extended warranty company was closed, I paid for the repairs out of pocket. First thing Monday, when they were back open, Mike and Kevin were on the phone starting a claim for me and fighting on my behalf. They did that AFTER they had already been paid... but they wanted me to get my money back and are still actively involved in completing this process for me. I have been to many shops, many dealerships and worked with many different service professionals. I have NEVER had an experience like this. As a woman traveling more than 28 hours alone in a car I just purchased, I just can't tell you what it meant to have two people invested in making sure I had a car that was fixed and fixed right. Mike even stayed late to ensure there we no leaks after the repairs and drove it for more than 20 minutes to ensure there weren't any lingering issues. He even offered his cell phone number if I woke up the next morning and there were any issues... he would open the shop and come in on his day off when the dealership was closed. I mean who does that??? I don't live in Las Vegas but if I did, I wouldn't take my car to anyone else. I cannot say enough about these two guys and what they did for me. If Mini is listening... they two deserve recognition and a raise.
Amanda Lewman
Aug 2, 2019
5
I had my 30,000 mile service done yesterday, great customer service, Dawn is fantastic! Love my MINI!
Gretchen Heppler
Jul 18, 2019
5
I had a great experience here. Professional and easy-going. No pressure and very accommodating. Ask for Chris Uhles, he was great and will take care of you.
Edwin Ladores
Jul 17, 2019
5
Buying from Mini of Las Vegas was really hassle free in comparison to other dealers that I have personally experienced and I felt like I got a really great deal too. After the sale you don’t feel like their value of you as a customer changed either because the sales person, Adrian, asks you if you would like him to go over everything about the info system.
Yo Lee
Jul 16, 2019
1
so to say I'm frustrated with my service I received is an understatement. I came in for an appointment for just a oil change about a week ago. with an appointment I was told I would have to wait 2.5 hours because my car is "off brand". ok fine so I tell the woman several times I do NOT want any complimentary services. no wash, vacuum, nothing just an oil change. the reason being is that when I bought the car it had been detailed very poorly. not at all a professional job. I found rice and what resembled beef jerky under the passenger seat. dried soda spots in rear cupholders. dirty glass on the inside of most windows. dirt and debris in pockets on back of front seats. basically I was less than impressed especially since I have detailed cars professionally for several companies. around 5 15 or so they tell me my car is ready. I go outside to see it's just been washed. I open the drivers door to see someone who drove it scuffed and chipped the paint on the door sill as well as scuffed the adjoining plastic next to the paint. I then observe a inch long or so scratch on my navi screen as well as smaller scratches and gouges on center console. windshield is all streaky and looks rushed. at this point I'm quite aggravated as they had me wait longer than necessary to do what I had specifically asked them not to do. this negative experience reminded me of when I purchased the car and how they were less than honest about the condition of the vehicle. headlight harness had been spliced and looks Jimmy rigged. car had been keyed from end to end on passenger side. the GPS is broken. the hid low beam on the side with sketchy spliced harness burned out 2 weeks after purchase. the wheels appear painted with a spray paint can as several have drip Mark's on them. some kind of overspray that appears to be clear coat all over the grill and top of front bumper and the fact the car had been hit in front end and shoddily repaired. I mentioned the car appeared to have been in a accident to salesman because the body panels lined up differently than the opposing side. he scoffed at my observation and claimed I was just speculating. well a body man recently confirmed my suspicion to be true so I guess it wasnt just speculation. I really wish they would have been upfront about the true condition of the vehicle but obviously they wanted to make a sale. I ended up paying top dollar for it due to autonations lovely "no haggle policy". the experience wasnt totally negative because I did like some of the staff here especially xavier he was very friendly and diligent and did seem to do his best to be accommodating. he sets an example that the service and reconditioning departments should strive to follow because they desperately need to step their game up. I have a few free oil changes left that were packaged into the deal but with how my vehicle was treated I'm not sure I will even redeem them.
Josh Partelow
Jul 16, 2019
5
Mini of Las Vegas is the most professional dealership I've dealt with. Chris our sales man was very informative and he genuinely cares about customer service. Martin the Director of Finance was just as professional as Chris. He made sure we got the best finance rate. I recommend the dealership for any type of car you need.
Jo Ann Butera Danna
Jul 16, 2019
5
I've been interacting with Mini of LV for the past 5 years. They have seen me through 2 leases and I'm about to embark on my third. I can't say enough about Dawn in the Service area she has been great to me all along the way getting me loaners when she can or at least a ride to and from work and keeping me informed as to how my service is progressing and alerting me to surprises. Chris U has been the Salesperson I've been working with and have no desire to ever change that. He's patient, works with you to get the car you want, and always has a great attitude. I recommend both Dawn and Chris U all the time. Working with Mini of LV has been a great experience for me and I have no intention of changing that relationship into the foreseeable future!
Marianne Leblanc
Jul 9, 2019
5
Service Rep, Dawn, was extremely friendly and helpful. She went out of the way to explain the process.
Lew Taylor
Jul 9, 2019
5
The levels of service was great. Pretty standard for a dealership. But of course you get what you pay for. I was unpleasantly surprised at how much the cost of my service, and ultimately brake pad replacement, would be. So it comes down to what you perceive as value by having your vehicle serviced at a main dealership. Good services but expensive. I will rethink the next service.
Christopher Wilding
Jul 8, 2019
1
Bought a used truck that broke down 4 days later. Repairs they "fixed" were not. Customer service after break down was poor. Had to pay to have it fixed right. Will never do business with them again.
Peter Madsen
Jul 5, 2019
3
It took over 3 1/2 hours to do an oil change..was not told it would take that long or I would have not sat there for all that time..I have never had an oil change take longer than an hour, especially with a set appointment.
Linda Brown
Jun 19, 2019
5
Dawn is the best in the service dept. she is concerned about the customers and makes sure your needs are taken care of.
Beverley Makkonen
Jun 11, 2019
5
Excellent service. Ms. Dawn Trail is a true professional who cares for the customers and provides ultimate updates on your vehicle. Mike who serviced my vehicle provided and shared what needed repaired and the cost of the repairs.
Robert808
May 19, 2019
4
It was ok , the time I took to get the paperwork done took a lot longer than I wanted but overall it wasn?t so bad
Anthony Headley
May 17, 2019
5
Roberto and Dawn were great. I’ve been here twice to have my car service and they both have been amazing. I was offered a loaner without even having to asked. I was kept up to date via phone call the entire process. Highly recommended.
Kevin Lieu
May 16, 2019
5
My experience at Mini of Las Vegas was great.. Professional and quick.. Thank you Adrian Rivera u rock. Great guy.
Renee Manuel
May 16, 2019
5
Roberto provided great assistance and answered all of my questions thoroughly!
Angela Cook
May 12, 2019
5
We had a great buying experience with Kam for our Mini Cooper. He was knowledgeable and patient throughout the transaction. It was a no-haggle deal which made it even more pleasurable.
STACY ROCHELEAU
May 4, 2019
5
Everyone treated us fantastic very friendly people
Robert Dille
Apr 22, 2019
5
Kevin with very nice and very helpful in making me understand the problem that was going on with my car
Cynthia Riley
Apr 12, 2019
5
Chris, Thank you for the great experience. The mini is amazing.
Scott Smith
Mar 23, 2019
5
I am so Impressed by the way this dealership treats customers as they come in how they handle the process and the nice surprise at the end when you think that you were going to make a certain a payment that you agreed upon and they’re able to work miracles I am fully satisfied with many of Las Vegas and they definitely will continue to get my service and support and recommendations
Razzylove Sims
Mar 21, 2019
1
I’ve taken my MINI Countryman in 3 times for screeching brakes. First time they said we needed to replace the brakes. The screeching got worse. The next two times all they said they did was wipe off the pads and say that “that’s just what your high-end brakes do.” Seriously?! They didn’t screech the first 8 months of ownership but they do after spending $600 on two new ones? And of course this year brakes aren’t covered under the warranty.
Brian Peterson
Mar 21, 2019
5
Chris made my buying experience super easy and fast. This is my second Mini Cooper and won?t be my last:)
Jessica Zeller
Mar 15, 2019
5
This review is for my recent visit for a routine maintenance. Customer service was always wonderful. Specifically Dawn who helped me each time I come to visit. She is always very nice and helpful. This last visit, I didn?t expect to pay anything out of pocket but turned out my car?s maintenance warranty had expired. So she gave my options and suggested that I should check my email for coupons, which I ended up using. The car was good and running a little smoother than before. Overall, Dawn and her team always very helpful and friendly.
Iluvboba
Mar 14, 2019
5
It was a great experience buying our new MINI from Autonation / MINI of Las Vegas. I had the pleasure of dealing with Chris Uhles. Chris was upfront, honest and helpful. I flew down to Lad Vegas to pick up our car and there were no surprises and Chris took the time to help me understand the features and technology of our John Cooper Works. The price was very competitive. I highly recommend checking them out when you are shopping for a Mini Cooper.
Russell Potts
Mar 4, 2019
5
Bought a used Corvette. I was skeptical about the no haggle pricing at 1st but all worked out good. Salesman Erick and Finance guy Martin are cool cats.
Douglas Long
Feb 21, 2019
5
Kevin is an exceptional worker and so is the rest of the staff at this location. Everyone that I spoke with was kind and considerate and most importantly very helpful.
Allison Bonanno
Feb 21, 2019
5
The salesman who helped me was a very nice guy, let me test drive three cars I was interested in buying, gave me a lot of useful information about each one, and gave me a detailed look around each car, very nice dealership
Joshua
Feb 9, 2019
5
I had a great experience at Mini Las Vegas. Chris Uhles was very helpful through the whole process. Would highly recommend!
Marilyn O'Connor Picoy
Feb 5, 2019
1
Loved my Mini Cooper S but this service department is a joke. Took my car in when the Engine Malfunction light went on. Also heard an occasional slight whirring sound when I accelerated. Service advisor Roberto said they would do a diagnostic test on it. He later called and asked when I had replaced the turbo. Never. Though the car is 10 years old it only had 53K miles on it. When I found out the outrageous price they wanted to fix the turbo ($4438) they thought was recently replaced plus another $335 to fix another so-called issue they found I declined and told them I would be by to pick up my car. Minutes later Roberto called back and said they needed time to put my car back together. I never gave them permission to tear my car apart. When I went to pick up my car the next day, the terrible sound it made clearly indicated it couldn't be driven and I had to call a tow truck. They claim it happened during the "road test" which, on my paperwork stated the car had been driven 1 mile. Interesting the problem was my turbo when they initially thought it had been recently replaced. Would never think about going back to this dealership to service this or any another Mini. My professional European auto mechanic (who I should of gone to in the first place) was able to fix the problems for $1000. End result....bye-bye Mini. Hello Toyota!
Gini Roberts Germany
Jan 16, 2019
5
Our new 2019 Mini Hardtop Cooper Sport drives like a dream. The service we received from Chris Uhles, our sales adviser was as caring and professional as can be. The processing to obtain the financing of our lease went smoothly.
Stanley Silberstein
Dec 28, 2018
5
Own one . Reliable and good mileage performance at reasonable price.
Leonardo Gaetos
Dec 14, 2018
5
I love my mini and the dealership. I have to say Dawn Trail in customer service is amazing. She goes above and beyond to make it a good experience. She is friendly and so helpful. I appreciate all that she and mini do to help me!!!! Thx you Dawn!!!!!
Susie Ryan Dye
Dec 10, 2018
5
They listen, try to advise you of the situation, and they expedite Fixing the problem. They are all very friendly and knowledgeable. My service person is Dawn and is extremely professional, friendly and helpful.
Mary August
Dec 10, 2018
5
Dawn in service is the best. She always ensures I am taken care of!!!!
Elsa Cruz
Dec 2, 2018
5
I went to get my Headlights coded on my Countryman and even got a key for my roof rack cut... They were really helpful and the prices did not break the bank.
Denham Gallimore
Nov 19, 2018
5
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Ricki Rose
Nov 6, 2018
1
I did not buy a vehicle or visit them yet I am being spammed with emails asking me to complete a survey so here you go. Please incorporate an email check like most other outfits before you start spamming to insure your client gave the correct email.
James Saunders
Oct 30, 2018
5
Louis and Martine were excellent. Great customer service. Highly recommend.
Megan Keepman
Oct 23, 2018
3
Our sales person was very helpful and pretty much answered the questions we had about the 2017 Buick that we did purchased from you. The only thing we didn't like ,is this car does not come with a spare tire and the other problem was the Buick did not have a owner manual , witch eventually was taken care of buy our sales persons boss who did get us a new manual,but not until we threatened to cancel the sale .
Carol Penze
Oct 21, 2018
5
Great services.No rush,very patient ,fills like a family here.
Susan Kapala
Oct 12, 2018
4
Excellent experience from test drives to reviewing best options from buying used car through to finally deciding to lease a new car. Got a great deal, only slight disappointment was promise of racing stripes or tinted windows fell though as exceeded total discounts.
Alan Blake
Oct 10, 2018
1
I have bought used 2015 Audi TT about a week ago the rear tire blew out within one week of driving less than 100 miles, extreme frustrated it happened on the high way almost risk my life. Convertible top doesn't close all the way, and passenger air back sensor is on all the time I believe that Automation does not inspect used cars properly and risking lives in danger. whats the point of paying used car with no haggle then?
Chase Eunyup Kim
Oct 2, 2018
2
I have bought used 2015 Audi TT about a week ago the rear tire blew out within one week of driving less than 100 miles, extreme frustrated it happened on the high way almost risk my life. Convertible top doesn't close all the way, and passenger air back sensor is on all the time I believe that Automation does not inspect used cars properly and risking lives in danger
2015auditt
Oct 2, 2018
5
My husband and I were looking to buy a Mini Cooper for me and we started communicating with Chris Uhles by email. He was very attentive and professional from the start, answering all of our questions and presenting us with the several options they had. When we went there last Saturday we had a great experience. I am from Brazil and have been in the US for over 5 years, so I don't have a great and lengthy credit history, so I wasn't sure I was going to get approved to buy a car. Luckily Chris and the staff went above and beyond to help me with the process and At the end of the day I became a proud owner of a limited Oxford edition Mini Cooper! Chris Uhles made sure I understood all of the perks and the car's functionality before leaving the dealership. On Monday I had to stop by their service station because I was having an issue with one of the tires. I got prime service and was well taken care of! I am very happy with Mini of Las Vegas, Chris Uhles, and everyone who works there. They are definitely a team who will work with their customers to see them happy.
Camilla Dorand
Oct 2, 2018
5
Dawn was quick and easy to work with on my maintenance and changed out a water pump on warranty
James Mason
Sep 5, 2018
5
they treat you like you drove in the service bay in a Rolls. Great folks. Thanks Kevin.
James Gustafson
Aug 24, 2018
5
Excellent customer service from the time you walk in. They are not pushy, you can take all the time you need to make a decision
Isbelia Otero
Aug 20, 2018
1
I am extremely dissatisfied with the customer service I have received thus far if you can even call it that. This is the worst customer service I have ever experienced with any car dealership and I will never buy a mini cooper again nor recommend it to anyone. There are so many disappointing and upsetting interactions from the moment I bought the car till now and I am so frustrated and disgusted that there isn't enough time or space in this comment box to write them out properly. I haven’t even had the car a month and I don’t want it anymore. Time after time, their team continues to disappoint and waste my time. A serious evaluation needs to occur.
Jamie Chin
Aug 20, 2018
1
I took my car in before work they said it would take 4hrs for a tuneup. The told me they would have it done if not sooner. I waited 50 minutes for them to give me a ride to work. I asked when they could pick me up to get the car nobody had an answer. Called me to offer 5 services that totaled 5,546$ that I NEEDED, don’t need. No shuttle to pick me up so had to take a lyft from south Las Vegas to the west side. No customer service, did not deliver on service promised . Will never go back...
Amber Stevenson
Jul 6, 2018
5
Best service evaaaaaaa!
Jack Hart
Jul 3, 2018
5
Very friendly service dept and they get the job done. That's appreciated and brings me back. Thx.
Dale Morris
Jul 2, 2018
5
Louis the sales advisor was awesome and helpful as well as Donald the finance manager great guys..... The Whole staff was awesome....
Miniclubman41
Jun 20, 2018
5
Just awesome staff great people and friendly with no pressure
Jose Cruz
May 27, 2018
5
The service provided by Las Vegas Mini was excellent. They kept me posted on the progress of building & shipping my new JCW Countryman every week. .
Chris B
May 1, 2018
5
We Flew in to Vegas to buy a used car I saw on line. They were very helpful and professional.
Bug Swatter...(We Bought a used VW Beetle)
Apr 23, 2018
5
Professional Friendly Helpful Mini went over board and detailed my car
Sanford Johnson
Apr 19, 2018
5
Dawn is a great service representative!! Always polite, friendly, answers questions.
Kimberly Uptain
Apr 19, 2018
5
Dawn Marie was great. It took a while to find the oil filter for my car, but D
Gina Slover
Apr 12, 2018
4
I wasn?t asked whether I wanted tire rotation and alignment but then it was noted in the paperwork as ?declined?. I wouldn?t have declined it.
Lindsay Burns
Mar 21, 2018
1
I have a 2018 JCW Countryman and the vibrational rattling is unbearable and the brakes squeal. When I took my car in to be serviced, none of my complaints were addressed. The service rep handed the key back to me and I had to remind him. I don't think they even looked into it and he was going to just hand the car back to me with a fluid change. Upon reminding him, he just said the brakes squeak because they're big brakes and the guy takes a look at the back of the car, shakes some stuff around, and says the rattling is coming from the license plate cover. So he removed the cover and just slapped the bare plate on the back of my new car. Not a good look. And did nothing to solve the rattling issue.
J Lee
Mar 21, 2018
5
Excellent service, Excellent people At Mini of Las Vegas.
Allen Higby
Mar 20, 2018
5
Chris our sales consultant made the buying process enjoyable. We have so far had a great experience.
Linda Wynn
Jan 28, 2018
5
I love my new Mini Countryman! It has they conveniences I needed and more. Chris and Dawn are the best dynamic duo!
Tina Lund
Jan 22, 2018
5
Service has been great... only drawback is the price to maintain the car... however, it is to be somewhat expected... they are sports cars after all ... I did have some issues awhile back ago, but they stepped up and took care of it... cooperation and communication has been above and beyond... at least for me!!!
Eddie Nesoff
Jan 18, 2018
5
I had a very positive experience,everyone here was wonderful and knowledgeable.
Denise James
Jan 17, 2018
5
People were welcoming, not pushy, and very helpful. Great experience even after purchase.
Schnelle Smith
Dec 6, 2017
1
Felt like my concerns weren't answered. Engine light came back on 2 day later??
Randy Harrington
Oct 28, 2017
5
Salesman Chris Uhles is superb. He does everything in his power to help you understand the car, the transaction, and sort out any questions or needs after the sale as well as before.
Mikel Piper
Oct 20, 2017
5
Efficient! Dawn was pleasant and happy. Very nice to work with.
Vivian Hamberger
Oct 20, 2017
5
Salesman was excellent. Chris very easy to work with & extremely helpful & friendly.
Virginia Mccourt
Oct 6, 2017
5
Always a good experience, service reps are polite, efficient and helpful.
Christine Smith
Sep 29, 2017
5
Great experience! Thank you Inbok and entire Mini of LV Team!
Karen Brogan-Frantel
Sep 10, 2017
1
Every bad thing you've ever heard about a car dealership rolled into one place. They've lied at every opportunity during the lease of my 2016 MINI Countryman. I have walked out of the dealership more frustrated than when I walked in on every occasion I've been there. I love my car, I just wish I would have gotten it from literally anywhere else.
Stacey Hillenga
Sep 2, 2017
5
Shadow is the best ever. Very accommodating and delivers excellent customer service!
Stefania Ross
Aug 28, 2017
5
Picked up our first Mini last week. What a pleasure to work with Chris Uhles our salesman elite. We ordered our 2018 Mini Countryman S back in June and waited for the car to be produced and shipped. The wait was worthwhile. What a wonderful car. My wife and I are taking turns to drive it. So much fun.
Ray DiMaio
Aug 14, 2017
5
Absolutely loved Mini of Las Vegas. They were great to me, my family, and of course, my mini.
Erin Erdman
Aug 14, 2017
5
My wife and I are on our third mini at this point. She drives the 2016 four door Mini Cooper and I drive the 2012 Mini JCW Coupe. We have our services done at mini. We have tried other places and we always go back to mini to actually have things done right. You pay for what you get. 4/19/2021 update I was ordering a new lighting module that all BMW/Mini have an issue with. I order one because my mini is a 2012 and well past the standard warranty in 2021. My service advisor saw me as she was with another customer. She thought it was still under warranty so we went to the computer to varify it. Sure enough; my mini was under warranty for that part. She saved me $500 for the part and more to have it reprogrammed for my mini. Thank you so much.
Julian Chavez
Aug 3, 2017
5
Great Team they work hard very friendly and knowledgeable. They worked with me and tried their best to get me financed Great Spectacular TEAM
Sherwood Smith
Jul 28, 2017
5
Leased a car and then had the service department install satellite radio. The Josh in service and The GM Scott are so nice and helpful! Definitely recommend this dealership to anyone in the market for sales or service!!
Rista Trutanich
Jul 26, 2017
5
My car engine malfunction light came on enroute to Vegas from LA I headed to this location hoping they could help (scared my car might explode on the drive back to LA) Shadow was awesome and they got my car repaired in a few hours with no booking - awesome 2 pints and some work emails over at the blue on tavern and it was some. Amazing service
Stephen Marshall
Jul 24, 2017
5
Been four years lm,part of mini Las Vegas family and lm very satisfied ,happy ,everything is been ok with my mini and whenever have a question about anything l been help by my mini amigos of Las Vegas,thank you Dawn Marie for all your attentions, let's keep motoring together. Saul montoya.
Miri Am's Bto
Jul 20, 2017
5
The staff was very courteous and professional. Great overall service.
Michael Moorehead
Jul 17, 2017
5
John Picard and Chris Uhles were absolutely the best. I have bought many cars and I have never had an experience like this. We came in twice to the dealership. The first time just getting information. We never felt rushed or pushed into buying the vehicle the same day. They were both very professional and courteous and I will highly recommend this dealership to all of my friends and family. A car purchase is the second highest purchase you make in your life and many car dealerships do not understand how to keep a customer for life. This dealership understands and trains their associates accordingly. Thank you both to John and Chris for an incredible experience. Please share this review with them.
West Coast Vehicles
Jul 5, 2017
1
My 2007 Mini was brought in warranty work on the front passenger seat sensor that beeps when a passenger is sitting there and not using their seatbelt. This sensor often beeps when no one is sitting there and the solution is to attach the seat belt. I had a 7AM appointment and dropped the car off the previous day. About 9:30 or so service called and said their tech was investigating the problem. I don't live in Las Vegas, NV and can't stay in a hotel indefinitely waiting for the repair to be fixed. About 1PM I went to Mini to check on the repair. The car was sitting in the repair area and not being worked on. Service said they would check with the tech. Service replied the tech did not know what was wrong with it. We informed service of out situation and a polite argument about them not working on it commenced. Service said the tech needed more time to investigate the problem and I said they were no working on it. About 2:30PM the car was still not sitting in the lot and not being worked on. I took the car and left. Mini of Las Vegas, FAIL. If a car has a 7AM appointment, then work on it. Mine repair is always difficult to work with. The sun/moon roof hasn't worked for a few years and Mini won't fix it but offers to replace the whole roof for big $$$. Complaints have been made since the warranty was in effect. The radio display has crapped out. Work is best done by a non-mini mechanic. We went to Mini because of a recall letter. FAIL.
Barbara Love
Jul 2, 2017
5
Coverage did not include the rotation and balancing
MrsG
Jun 30, 2017
5
Overall great experience for my first time in. Kevin and Shadow were awesome to work with. Kevin made sure I had a loaner car so I would say exceptional service.
angela89128
Jun 23, 2017
5
I might recommend to please do your research first before you take your car into any repair shop. If you are covered under warranty, then please take it to the dealership, but make sure you know what is covered on the warranty! My car was treated pretty darn good at Mini of Vegas, I appreciated the Service Manager giving me a call before my car arrived to tell me it would be in good hands. From Dawn in the service department for responding to my messages, to Matt in the service department for seeing my car through the final repair, while I had no choice but to wait, to the person who repaired my car, to Sandra for letting me set up my temporary work station in the waiting area. Mahalo Nui to all of you! My car was clean when I left and is getting better gas mileage than when I brought it in, it really needed that fuel pump!
Shell Palismo
Jun 15, 2017
5
Chris has been fabulous. Car is amazing and so fun. Can't wait for our 2nd date to learn more about the car.
Dawn Lockett
Jun 10, 2017
5
My Service Advisor - Mathew Bland, as well as the technical staff, provided outstanding service in handling my X3 BMW. With a courteous, informative, and competitively priced service this facility is highly recommended.
KB
Jun 9, 2017
5
Always pleasant and friendly staff. Shadow is always making sure the customer is treated like family!
Linda Andrews
Jun 1, 2017
1
My Mother in Law (MIL) and my nephew purchased a vehicle on April 30th, 2017. They still have not received their green slip. They were dealing with Jonathan Lobos tthen after many unreturned phone calls we were informed he is no longer there. She has been dealing with Donald now and still jumping through hoops and the green slip no where to be found. When my MIL asked for an extension plate until they figured out all the info on their end they told her it is not needed so they have been driving the vehicle with an expired purchase plate. Hate to tell you Donald it is needed, a cop can pull you over with the expired dealer temporary plate and give the person driving a ticket? My MIL was also told no need to pay the first car payment since the verification was in process and taking longer due to the bank policy on what and how they could verify. Well today my MIL called to check if the green slip was ready....Yep SHE called they DID NOT call her and they stated she had to rush and pay the car payment today by 4 pm and they would release the green slip. Seriously what if she didn't call them and guess what still no call from Donald at the dealership? What happens when they go to register the vehicle? Will they pay the fees for being late? I left a message for their GM today we will see.
Suzanne La Grange-Darnell
May 30, 2017
5
Our service advisor Shadow is awesome. He respects our time and does over promise and under deliver. Mini of Las Vegas overall including the buying process is the best place to purchase a vehicle.
Mary Hobbs
May 12, 2017
5
Had a huge bolt in my right rear tire and was able to bring into MINI of Las Vegas on short notice to get a replacement tire. Jerel "Shadow" Sucias is one of the reasons I continue to have my car serviced at MINI - he is always ready to help and does it with a smile.
Roxy Peper
May 4, 2017
5
First experience at MINI of Las Vegas and it was a great one! The entire service techs were helpful and informative for this MINI newbie. My personal tech, Shadow, was exception and was thorough in explaining what I had done and things I may need to replace. They do offer rides, but, I chose to stay and wait. They offer a very comfortable waiting area with snacks and drinks that make it a much more pleasent experience. Thanks Guys!
Ricky McMillon
Apr 27, 2017
5
I bought a beautiful Mercedes SLK350 from Mini of Las Vegas. I worked with Jonathan Lobos and my experience with him was great. He was a no nonsense kinda guy and the process was smooth and efficient. Martin the finance guy was also a pleasure to work with, again informative, helpful and efficient. My over all experience was great and I love my car.
Sandy Margolin
Apr 24, 2017
5
Very great customer service!! Everyone was so pleasant and professional!
Mariah connor
Apr 21, 2017
5
Shadow is the best service tech! He takes care of my Mini Cooper every time she needs a tune up. The staff there is great and the service is fantastic.
Desire Treski
Apr 17, 2017
5
Had appt. Mon. to check the hatchback LATCH. Ordered new one & made a 2 hour appt. for Tues. Arrived Tues. 8 am as planned and I was out of there by 8:30 am with new latch and washed car! Now that was awesome ~ ☆
Sharon Mullin-Drake
Apr 11, 2017
5
Chris Uhles was extremely helpful and informative when I decided to trade in my financed Mini Cooper for a newer lease. He helped me find exactly what I needed in a short amount of time. I was impressed with his top notch customer service and professionalism. Would definitely recommend his services to anyone interested in a Mini Cooper !
Nicole Capone
Apr 5, 2017
2
Product that was financed through mini cooper went wrong ! Took my vehicle and for malfunction on the right blinkers front and rear and the service department stated that he had to do with the alarm system. Took the car in on March 28 it was stated to me by Matt the service advisor that it was going to be taken care of. So my car was keeped their overnight. An so on the 29th Matt from service department called me and stated that there's no warranty on alarm system which mini Cooper Las Vegas hired a third-party to have put the alarm system into my vehicle. And that I would have to take my vehicle to the third-party they hired which is swat to get it checked . And yet I am still paying for the alarm system on my monthly payment . Showing good faith you would think for Las Vegas on Sarah would have taken my vehicle down to the place that they hired to get it checked .An note they do not deal with them no more so they're putting it on me now to take it down to get checked;but noteed they are the one who hired them to put the alarm system and not me . And also the conversation Matt has stated that he had left a message also the general manager . And also i called an left a voice message for the general managers line to return my call. An today is the 31st and no call was received!
OhanaMan
Mar 31, 2017
1
My second Mini Countryman needed a new clutch at 23000 miles. $4100. Nice way to treat a repeat customer. Worst customer service ever.
Ty Weller
Mar 28, 2017
5
Very helpful folks. I'll definitely come back again.
Carolyn Shannon
Mar 25, 2017
5
I ordered a vehicle for the first time in my life and the experience was great. The salesman, Chris Uhles, was very knowledgeable, helpful and patient. After the car was ordered he constantly kept me update on the car's progress and location. Once it arrived, I took possession and Chris thoroughly explained every operating detail about the car. No wonder he's the #1 salesman. Thanks Chris.
Jenny
Mar 15, 2017
5
Very Satisfied to know that MINI Corporate was able to fix my recalls and had the best service writer DAWN. She is awesome! Thank you
Ruben Cervantes
Mar 11, 2017
5
We enjoyed building our Mini with Chris Uhles and Donald Anderson. Chris kept us informed as our Mini was being built and even sent us a picture of the ship it was being sent on when completed. Donald worked with us on the features we wanted and when we picked up the car January 20, 2017 showed us all the new features it had. This is our third Mini we've built with the help of the staff at the Las Vegas Mini Cooper dealership. We highly recommend buying a Mini from them. Great customer service throughout the dealership.
Frenchmommie
Feb 22, 2017
4
Went in looking at a vehicle I had noticed driving by and was greeted very politely and asked what I was interested in. Was shown that vehicle at that time but I did not have any more time and had to leave. The salesman only asked that if I was interested to call and make an appointment when I did have more time and to bring my wife if I would like. No pushing and not holding me up just let me make the decision to return.
Joe Ballard
Feb 19, 2017
5
Excellent service.. found me the car I wanted. Looking forward years of working with this dealership
Burntjake
Feb 18, 2017
5
Great customer service (Dawn). Outstanding work on my 2015 mini cooper S fast and clean.
John Paulo Solon
Feb 15, 2017
5
My Mini was in for regular service, and the service was excellent! Thank you, Dawn and the service mechanics.
John Cernusca
Feb 13, 2017
5
Chris Uhles is amazing sales person- from the first time we met to the follow up calls.
Ross B
Feb 7, 2017
5
Kevin was very pleasant and with his friendly personal approach took me through each step the service department would perform and when I mentioned a problem with my phone connection he stopped & took me out to the car personally and fixed the issue & we returned to his desk to complete the service schedule. Car service was quickly completed and he came out to the waiting area and took me to my newly washed car. Outstanding!
Ray NolinValued Customer
Feb 6, 2017
5
Very pleased with my experience at Mini. Bought a used vehicle and I love it. Roland was a big help and made the transaction as painless as possible. The guys in finance were great. Would definitely buy from again.
Keith Alexander
Feb 5, 2017
5
Made an appointment for vehicle inspection, discovered i could do my oil change. They did the inspection and oil change in 2 hours.
Valued Customer
Feb 2, 2017
5
Excellent experience with Chris who sold me a BMW convertible. I flew in from out of state to see the car and he picked me up and dropped me off at the airport. A seemless experience from start to finish and never felt pressured.
Simon
Jan 26, 2017
5
We were impressed! Great customer service, prompt in their responses to me via text or email regarding the vehicle. Gave adequate info about the car online, fair price on the car, kindly sent me more photos of the car at my request. They had the vehicle ready for me to look at and test drive when I got there. Even had a specific test drive route, which enabled us to test the car at freeway speed. The showroom really catches your eye and makes you fall in love with MINI's and they offered us snacks and drinks. We are very happy with the HONDA PILOT we purchased and would recommend working with Jason Weinstock at MINI of Las Vegas.
Jaclyn Lamoreaux
Jan 21, 2017
5
Great experience Nice people Great Cars.Would recommend everyone go to las vegas mini
diane
Jan 21, 2017
5
Great Service. Service Rep clearly explained repairs needed and costs.
Valued Customer
Jan 13, 2017
5
Chris was absolutely incredible!! Very knowledgeable about the car! Absolutely in love with my MINI! Thanks again...
DOri SampsOn
Jan 9, 2017
5
Dawn is always very helpful and pleasant to work with. Thanks Dawn, once again, you rock!!!
Skaters1
Jan 3, 2017
5
I recently purchased a 2002 Toyota 4runner, preowned, the salesman was helpful and upfront with me about the details of the vehicle. This was my first time purchasing from a dealership and it was a quick and easy process. Total time for test drive, paperwork, and working with finance department was around 3 hours and I drove home that afternoon with a car that felt brand new. I worked with Chris and John both enthusiastic and took interest in who I was a person and the kind of life I had and how the 4runner would benefit me, they did not just sell me a car, they made sure it was the right car. Thank you again, may the new year bring happiness and joy!
Madeleine Ahlborn
Jan 2, 2017
5
Matt provided customer service above and beyond any customer service I've ever received at any dealership or any service I've gotten anywhere! My 2013 Mini Cooper runs like new...I love it! I can't wait to get another Mini Cooper in the future...I am loyal because of this experience more than I love motoring and being a Mini Cooper owner.
KakeLady
Dec 31, 2016
5
Excellent service! I'll be back. .................................................
James Gota
Dec 29, 2016
5
Always friendly, and provides answers to all my questions and concerns.
Caprice
Dec 19, 2016
5
Thank you SOOOO much Matt, Danny and Shadow. One lil light bulb, who would of thought could cause so much pain.....YET, you made it painless. Thanks for your help and continued great service. �my mini
Cindi Louwho
Oct 26, 2016
5
Love my new Mini Clubman! Before going to Mini, I checked out other vehicles and met with other sales people who really didn't know their product. When I walked into Mini, I was greeted by Chris Uhles. Super polite, super professional, and extremely knowledgeable about Mini. I can't say enough nice and positive things about Chris and Mini of Las Vegas. ��������
Clint Long
Oct 21, 2016
4
Ever since I started taking my mini in at this dealership for maintenance and repair, I never had to retake the car in for the same thing. It's pricey, hence, the four stars but worth every penny in exchange for peace of mind. They're never pushy, always professional, and with a smile.
Kimmieee
Oct 7, 2016
5
Excellent dealer. I just bought my new car form this dealer. Jason Weinstock at Mini Las Vegas was super helpful and extremely knowledge. Thank you for your help. It was a great car, I love it .
Nicky Sura
Oct 2, 2016
5
Shadow was our contact person. I could not be more satisfied. Him and the Tech. found several more things wrong, so we were able to take care of them also. He also kept up to date as the work proceded. Ed the Shuttle driver was also great.
jblom
Sep 26, 2016
5
Great customer service Matt in service was great!
Veronica Worrahs
Sep 21, 2016
5
Our recent visit at Mini Las Vegas resulted in a great experience (thanks Chris) and a wonderful new Mini (thanks again Chris). Mini of Las Vegas really takes care of their customers.
Rkmiller
Sep 11, 2016
5
This was by far the best experience I have ever had shopping for a new car. Thank you so much Chris for the experience and for helping us find our new Mini.
Rollin Miller
Sep 10, 2016
5
I FOUND MY CAR at MINI OF LAS VEGAS! We were looking for an affordable pre-owned auto, read quite a few car reviews to determine what we needed, and found "Mini of Las Vegas" on West Sahara. Although we weren't in the market for one of those adorable Cooper Mini's, we knew Mini is part of that fabulous network- AutoNation, and hoped to find our future car there. What we found was so much more! The staff was personal, knowledgable, not at all pushy, and really looking how to serve us. Mike Bagwin, our salesman, exceeded our expectations by his patience, hard work, friendliness, and great sense of humor. What a great guy to spend time searching for cars with! He found us some great deals and was super attentive to what would work for us. We ended up literally finding the car of my dreams! (Ask Mike if you want to know what it was!) Not only was Mike wonderful to work with, but Tom Yerace, the General Manager was marvelous and made us feel right at home. Finally, the paperwork was actually a joy to complete. We were astounded with the results of our finance officer, Graham, who searched around to find us a financing rate at LESS than HALF what our bank was going to offer us. If you need an auto loan, we would Not recommend Wells Fargo, but instead, try the wonderful people at MINI!! We were super pleased on every count!
Jeanie Killam
Sep 1, 2016
1
Buyer beware! They made a mistake on my paperwork and overcharged me for my vehicle. I showed them the price printout they had given me and a screen shot of the price from cars.com. They admitted to making a mistake but told me that because I signed off on it, that is the new sale price! There is a reason they have an "F" rating on BBB. My advice is to shop elsewhere.
CorinneQ
Aug 15, 2016
5
Recently purchased a Mini Countryman S precertified vehicle. Jordan was the best! I am not fond of the car buying process or spending hours in a dealership, but he made it a pleasure. We were able to get 0.9 % financing which was a big plus too! Dawn in service was very, very nice as well.....had bonnet stripes put on front and she arranged for us to get a rental car for 1 day while this was done. It came out beautiful! Overall very happy with this experience!!
Linda Manning Hayes
Aug 14, 2016
5
Chris was absolutely incredible!! Very knowledgeable about the car. No high pressure sales tactics. Just the facts. Helped me find the right Mini for me. Love my Mini. Very satisfied with my experience.
Angela Minden
Jul 30, 2016
5
We were part MTTS2016 and when we had an issue we came to Mini of Las Vegas. When we pulled up Dawn greated us and made us feel like part of her family. If we lived in Vegas I am sure she would become one of our best friends. She keep us updated and got us going again. This dealership went above and beyond to help us
Lynn Everhart
Jul 27, 2016
5
Thank you Jason and Kevin! Just drove my 2014 Hyundai Elantra home. Best car buying experience ever! I highly recommend your dealership to everyone. And a thank you to Tom who very graciously gave me a Mini Bulldog! You guys are the BEST!
Debi Wilson
Jul 25, 2016
5
Thank you MINI of Las Vegas for getting us back on the road so quickly! We were on MTTS 2016 & our fuel pump started having issues. We called upon arrival to Las Vegas at 7:30 pm & found out that the service Dept was staying open until 11 pm to help all MTTS participants out! Service had our MINi fixed by 9 pm! Awesome! We are back on the road & headed for Palm Springs! A special thanks to Dawn Sutton! You made our problem go away!!!
Carol Brown Davis
Jul 22, 2016
1
At first I had an awesome experience when I was looking at their used cars. I really loved a used Hyundai Tucson that they had. I went to check out the car 3 times to make sure everything was okay. The staff was very nice and helpful during this time. I ended up buying the car for a reasonable price. On the day that I went to buy the car, they took it to be detailed and washed while we were signing paperwork. During this time they LOST THE KEYS TO THE CAR. I was waiting for about an hour and a half after all the paperwork was finished for them to find the keys. Finally, after saying something to three different staff members they rented me a loan car. Apparently they lose keys to vehicles OFTEN. Which is ridiculous because it's a dealership, they should not be losing keys to cars. After about 4 days, they wanted me to drive all the way down to the dealership to return the loan car because they finally found the keys. This dealership is half an hour from my house, so this is a HUGE inconvenience to me. I had to ask them to bring the car to my house and they can take the loan car then. They weren't apologetic whatsoever when THEY WERE THE ONES THAT LOST THE KEYS. Then after driving the car for a couple of days, my car stopped in the middle of the road. I took it to Autozone to get checked (who were amazing by the way) and told me to take it back to the dealership because a terminal on the battery was coming off and MINI of Las Vegas should have checked it before they sold the car because this is an important thing on the car. MINI of Las Vegas "supposedly" has a 120 check point list, so how could they have missed that? I took it back to the dealership and luckily the service guy I was assigned named Shadow was very nice and friendly about fixing the part. He also gave me fantastic tips on my car about the tires and oil changes. I highly recommend Shadow! He took very good care of me. I also told my salesperson about the shaking on my car when it goes above 65 mph and he claimed that "it's normal" and did nothing to try to help me. This shaking is not "normal" it usually means a car needs a tire rotation or alignment. So now I have to pay for it myself because MINI of Las Vegas is doing NOTHING to help me. I just took my green slip and got the heck out of there and I'm never buying a vehicle there again and telling my friends and family members to never go there.
Kiersten Sales
Jul 13, 2016
5
I recently purchased a 2015 Honda Accord for my daughter at Mini of Las Vegas. the salesman, Jordan Centurioni, found the car and terms I was looking for in a couple clicks of his mouse.Jordan and the finance manager, Kevin Rucker, were professional, courteous and efficient. My daughter and I drove the car off that afternoon.
Glenn Grayson
Jul 10, 2016
2
When i first walked in i got no welcome when i test drove the car it was nice although i kind of had my mind set on a another car i would up getting the car on they lot they gave me a sweeet deal but the dude broke my door handle so they going to replace but overall i told them the ac compesser is out because i took it to a mechanical repair shop but mini declined to do anything and they were rude
Shanice Wortham
Jun 27, 2016
5
Christopher Bennett went above and beyond to help me get the Mini Cooper that I picked out.
MZZMINI
Jun 25, 2016
5
Desert mini does an amazing job and Dawn always remembers my name, it makes me feel special !
Carolnatali
Jun 22, 2016
5
Minicooper never fail my expectations, specially Ms. Dawn Trail for the exceptional job she always showed to me very professional ,accurate and awesome job. Thanks Dawn very much.
Mini201197
Jun 20, 2016
5
Good service,they try to work with you, no pressure.
LindaBN
Jun 1, 2016
5
I had a wonderful experience because of Shadow. He helped me through my service and made it wonderful.
m6ry001
May 24, 2016
5
Mini of Las Vegas and Victoria in particular made the experience a pleasure. The cars sell themselves and the hardest part was deciding which one to buy. We test drove three or four different models and are extremely happy with our decision.
JimNVegas
May 13, 2016
5
. Dawn is the best. She always keeps me informed and has exceptional customer service
Cjalilie
May 12, 2016
5
I always try to schedule my service wuth Dawn because she's the best service rep there. She cares and she is honest.
CamiMini
May 10, 2016
5
Mini of Las Vegas this dealers are so helpful,honest. I went Las Vegas from Seattle to buy my car I found them more than my expectation. Because they helped me a lot with a price and everything,they are Understandable. I recommend to visit them. You would like their job.
vegascars
May 9, 2016
5
I cannot wait to get my new MINI Clubman S! Everyone smiles, is fun to work with and have been very easy to work with. That Tom and Xavier are real good guys! Thanks for being MINI.
James Michael Cheatham
Apr 18, 2016
5
Absolutely a great overall experience was treated fabulously from the moment I walked in the door. My sales person Donald was exceptional.
Kenmumby
Apr 6, 2016
5
We are from Bourget, Ontario, Canada, and as Mini owners wanted to check out the dealership as well as purchase a few golf shirts. The product line is different from what we can purchase in Canada - our dog Sass is going to be "stylin'" with her new Mini collar and matching leash. Josh in the parts department was so kind as to put a rush on the order for the collar (proper size was not in stock). We are very impressed with the customer service!!! Thank you Josh If we lived in Vegas, guaranteed we would be driving MINI of Las Vegas vehicles - David Brown & Patsy Jacobs
Patsy Jacobs
Mar 7, 2016
5
This service dept is wonderful. It's a no pressure, dare I say, relaxed atmosphere. For a service dept that is really all you can ask for. The staff were extremely helpful and even funny at times, to help lighten the mood. The process was thorough and easy.
DALV303
Feb 17, 2016
1
The customer service was suck! Her name is Drawn! Every time I came here to fix my car it was cost a lot of money! but it was not too disappointed as her service was so bad especially when she talked and showed dissatisfaction! I won't get back to fix my car here anymore I promise!
Nirinchy Nannie
Dec 22, 2015
5
In a time of diminishing customer service in general, it is refreshing to find an exception, especially from a car dealership. I feel that my service adviser, Tiffany, went above and beyond to make sure that I was satisfied with my car repairs. She seemed to really care about my problems and did her best to ease the sting of a costly repair. The service was done in a timely manner and everything was handled in a professional manner. I highly recommend.
bdanser
Nov 22, 2015
1
Went through this dealer to get a 2010 370z, one week later I was called back to return the car due to dealership not being able to finance car for me AFTER signing all paper work, cancelling registration and insurance on car traded in. Dealership even gave me wrong placard at first , and general manager was very un helpful even after talking on phone with him for help. Would not ever recommend to anyone, and would not go back.
Alex1929
Nov 2, 2015
5
Buying a new car is right up there on the stress index but this time, with Chris Uhles as the salesperson, the entire experience was flawless. Chris quickly figured out what we wanted, showed us solid examples, and never tried to steer us in one direction or another. He talked us through differences in models and options, offered opinions, and gave us a great education on MINI. He inspired our trust, found what we were looking for, and helped us make what we know was a great deal. It would be tough to find a more friendly and knowledgeable car salesperson. Chris is in a class by himself. Really impressive was his follow up. After the deal was done, Chris followed up to make sure we were happy and to answer questions. A very good guy, a good fair deal. MINI's lucky to have him. We were, too.
vegasanth
Nov 1, 2015
5
I'm extremely happy with our service. I will highly recommend this dealership for both sales and service. Everybody was friendly and attentive. Awesome customer service.
Jmarrufo6984
Oct 26, 2015
1
I came in today to get an oil change and I had the worst experience ever! I got there at 7:15 for my appointment and I didn't get out of there until 1 in the afternoon. I went up to ask the man how much longer it would take and he said it was just being washed. Two hours later I was still waiting to get my car back
Elizabeth Covarrubias
Oct 9, 2015
5
I want to thank Dawn Sutton, of Mini Las Vegas for the most Amazing service! I have ever had on my little cooper. My experience has been more than I ever dreamed of! The quality, care and compassion is superb! I want to thank personally, my Amazing Mechanic Mike, who always makes sure every nook and cranny, is fixed on my car. He goes way above, and beyond to take care of everything on my vehicle. I am so Blessed, to have such Amazing people, to take care of my little Coopster! I highly recommend MINI of Las Vegas.
Amy Goesch Hardy
Aug 17, 2015
5
I got my first MINI a couple weeks ago, and have been very happy! Chris was great -- very knowledgeable and helped me quite a bit in figuring out what options I did/did not want. And in locating my new car, when it turned out to be one not on the lot.
Bret Arnett
Aug 2, 2015
1
Very DISAPPOINTED that we purchase a used car from this dealership 2 weeks ago at the Big Arena event sale. We recently relocated to LV after my husband retired from 30yrs of Naval services & is now a retired disabled vet. We had great help from the sales rep & then after we gave them our money & was getting ready to take the car home we saw there was only 1 set of keys so we asked where the other key was & was told they keep the spare keys back at the dealership & we expressed this would be a deal breaker if there are no other keys, they assured us we could pick up our keys when we brought our car back to be detailed. However, when we brought the car in there was no other keys & NO ONE seemed to know anything nor wanted to help us with this. My husband has made several calls & left voice mail messages with the Manager Brandon Busse & he has NEVER even given us the courtesy of a return call. The sales rep called & told us his manager said because we got a great deal that they would not pay for an additional key or replace the key. It's a shame that the sales person was so GREAT the Management is so disengaged with the customers. So disappointed that this dealership & management would treat Disabled Retired Vets this way & how dishonest they are. We would have NEVER left with the car had we known there was no 2nd key. We feel like they took our money & then tossed us to the side. Shame on this manager for not be honorable & I will NEVER buy or recommend this dealership to anyone & ESPECIALLY to any Military Member's. Also, the car label showed the car has blue tooth & alloy wheels which it DOES NOT, it's like a bait & switch situation. The Management here is HORRIBLE & NOT HONEST & WON'T return phone calls. Shame on them.
Cathy Kirk Knudsen
Jul 20, 2015
5
Donald Anderson was just perfect. All the staff at Autonation Mini were amazing. From the moment I walked in, to the moment I left, I felt valued and I was treated with the utmost importance.
eflores4391
Jul 15, 2015
5
Went to the dealership with my friend and Chris was an AWESOME salesman. He was professional, nice, and not pushy. He gave good feedback and also allowed my friend to roam the lot to see what can fit his budget. Overall Chris is the main man to go! This is CUSTOMER SERVICE TO THE MAX LEVEL! ^_^
Nestlé Salcedo
May 18, 2015
5
Mini cooper of las vegas was a great experience for me as a first time car buyer- Jason Weinstock made the process easy and enjoyable- and I LOVE MY NEW MINI! Service doesn't end after signing, I have a great warranty and feel supported through the registration process. Thanks Jason!!!
annasbananas
Apr 15, 2015
5
I am happy with my purchase of a Nissan Sentra. I went in to the Mini Cooper, Auto nation dealer intent on a purchase. I met Xavier, he was professional & personable. After test driving & viewing many cars Xavier ran the numbers and I made a decision. Everyone at Auto Nation was pleasant and courteous. My buying experiences was not as exhausting as it was years ago. When you make a car purchase, it is unusually long. This was not as long, and I drove home with a new car, thanks to Xavier , Alexa & all the people at Auto Nation. Thank you.
realdepth
Mar 17, 2015
5
I worked with Tony and Jordan and couldn't be happier with my buying process. I bought a CPO Mini that I found listed on their site. They picked me up for the test drive, and we finished paperwork without an hour or so. I got the car I wanted for the price I wanted. What else is there to say?
jogmiers
Feb 3, 2015
5
Great terms on a lease for 2015 Cooper Countryman S... Salesperson Nathaniel Lugg was super friendly and professional, upfront but not pushy, really went above and beyond to get us the car we wanted!
korjaz
Jan 13, 2015
5
I leased my first Mini this weekend from Zachary Reisler, I have bought a lot of vehicles over the years and the experience here was very pleasurable, I was not overwhelmed when I first entered the lot. The amount of assistance and help was absolutely 5 stars.
KevinKenstler
Dec 2, 2014
3
Our salesman Bryan Kneiding was Awesome!! There were a few hiccups with the dealership because we were from out of state but otherwise satisfied with the transaction. If you go there ask for Bryan he is upfront and more than honest his dealings are transparent as he likes to say.
froggeem1
Oct 7, 2014
5
I was looking for a used Toyota Tundra Pickup. While walking the Mini used car lot I met Mickey who showed me a 2006 Tundra. The vehicle had been inspected for mechanical issues, cleaned,, and had a CarFax history posted. Mickey was easy to work with, upfront and he obtained a deal that would work for my situation. He was able to get more on my trade-in than any of the other 5 dealers I had visited earlier in the day. I have driven the truck for over a month now, and it had proven to be a very good vehicle. The dealership even put fuel in my used vehicle. Everyone at the dealership made the buying experience a surprisingly easy one.
JandCC
Aug 6, 2014
5
I recently purchased a used Chrysler 300 from Mini of Las Vegas and must say that the experience was terrific. Buying a car, much less a used car, can be very exhausting and fruitless. I dealt with Alexa and Sal and they were fair, reasonable and very professional. After negotiating the terms for the car I wanted, we came to a mutually beneficial arrangement. I ran into trouble getting a check from my credit union on a Friday and even though I wouldn't be able to get them a check until Monday, Chris in the finance dept. wanted to make me happy and made it possible to let me drive away in my new car that day. Most places would never let that happen until check was in hand. I would like to thank Mini Cooper of Las Vegas for having a great sales and finance team and in particular Alexa, Sal, Shrie and Chris. I would highly suggest buying a new or used car from Mini Cooper of Las Vegas.
SanDiegoScott
Jun 17, 2014
5
I have purchased four vehicles in three years from Mini of Las Vegas. I feel that this is the greatest complement I could give a car dealership. They continue to be nothing but a joy to work with and the product they sell is second to none. The service is the best I've ever dealt with as well and I highly recommend this dealership to anyone. As for the cars....you've just got to drive one and it will sell itself. They must know this at Mini of Las Vegas, that is why they obviously feel no need to push their product down your throat and you wont find any "bull" when it comes to signing the final papers either.
randy144
Jun 11, 2014