Professional service and staff. You pay higher prices going to a dealer but at the same time, you have peace of mind knowing that the work is done right and meets manufacture specifications.

Great service, the dealer helped me in inspections a Mini Cooper I was purchasing. The technician review my vehicle and determine that it was a good buy

Every one was pleasant and Kam was outstanding. Thanks to everyone for a fast and great car buying deal.

The salesman who helped me was a very nice guy, let me test drive three cars I was interested in buying, gave me a lot of useful information about each one, and gave me a detailed look around each car, very nice dealership

Wasn't sure about the fixed price,no haggle policy,not what Im used to. But the price on the Car was lower than anyone else so worked out good. Talk to Erick if you stop there. Good Guy!

Great place for concerts

I had a great experience at Mini Las Vegas. Chris Uhles was very helpful through the whole process. Would highly recommend!

I read some of the other reviews to see if my horrible experience was something of an isolated incident, as I really WANTED to like this dealership. Unfortunately, the others are correct in indicating that the customer service at this location is either nonexistant or downright offensive. From the get go, on my car search, I was not optimistic- I have decent credit (above 700) and get paid fairly well, though I made it very clear to the salesperson that I do not have the ability to put down a down payment (but could easily handle quite high monthly payments) due to my current transportation situation. I was repeatedly contacted despite this, after submitting my credit information (and NOT giving permission for a hard credit check as I have been working desperately on improving it after identity theft). I was told, and have audio evidence of, the salesperson indicating that the finance manager would allow me to come in and drive off with zero down as she would "push it through" to the banks no matter what. That was a lie, which I found out only after being coerced into buying an insurance policy of over $400. Once I arrived, they gave me the runaround for hours. They told me I could not proceed with what the finance manager has offered and that they would contact me when they acquired more information. Four days later, they finally informed me that I would need to put down a downpayment of 1/8 the car's value. Lastly, they inquired about HIPAA protected health information despite not being my medical care provider. I wasted so much time, and as the insurance company is now giving me problems about a refund (another finance manager, a male, told me that insurance is fully refunded if cancelled within 48 hours), I am going to be contacting an attorney. Do not waste your time and money. They will do anything they can to bring you into the door, but do not believe ANYTHING they say- even if it is from management. Extraordinarily unprofessional and will NOT be returning. Oh, and in addition to contacting an attorney, I will also be contacting the Better Business Bureau over the vile treatment I received. :)

I took my Mini in for its first service and to address an issue with the Driver's side door. My service rep Roberto suggested a rotation and alignment because the care was right around 6,000 miles. They had the car for less than 2 hours and it was clean when i got it back. The staff was very friendly and we will certainly go back.

Great place with great people! I am always happy knowing the people here will take great care of my MINI!

After reading about the car I was interested in I sent a email to make an appointment to come check out the car. The Internet Sales Manager, Chris Uhles, contacted me the next day to confirm the appointment. Meet with Chris he went over all the details of the car. Chris even took time out to learn about a few details special about the car to show me Everything from the application process to financing process went so smoothly! The fact that there is no haggle pricing makes the experience a much better enjoyable one. Chris went over all my financing options in made sure I understood everything. I'm happy to say I'm a new/first time owner on a Mercedes-Benz that was in excellent shape. It was a deal ment to be. As long as AutoNation is in business, I will forever shop at one of their dealerships for my cars! Excellent customer service from the beginning to the end. All involved did a wonderful job and I am a satisfied customer.

Loved my Mini Cooper S but this service department is a joke. Took my car in when the Engine Malfunction light went on. Also heard an occasional slight whirring sound when I accelerated. Service advisor Roberto said they would do a diagnostic test on it. He later called and asked when I had replaced the turbo. Never. Though the car is 10 years old it only had 53K miles on it. When I found out the outrageous price they wanted to fix the turbo ($4438) they thought was recently replaced plus another $335 to fix another so-called issue they found I declined and told them I would be by to pick up my car. Minutes later Roberto called back and said they needed time to put my car back together. I never gave them permission to tear my car apart. When I went to pick up my car the next day, the terrible sound it made clearly indicated it couldn't be driven and I had to call a tow truck. They claim it happened during the "road test" which, on my paperwork stated the car had been driven 1 mile. Interesting the problem was my turbo when they initially thought it had been recently replaced. Would never think about going back to this dealership to service this or any another Mini. My professional European auto mechanic (who I should of gone to in the first place) was able to fix the problems for $1000. End result....bye-bye Mini. Hello Toyota!

We had such a great experience picking out our first Mini. Our girl Halie made it fun and easy. Thank you Halie for helping us, you are truly Amazing!

The best car buying experience I’ve ever had! Chris Uhles, Salesperson, made sure I got the car that had everything I wanted. He took the time to go over every feature of the car and made me feel like I was his only customer! He was amazing and so personable! Also, Donald and Martine went out of their way to navigate the paperwork and make sure I got the deal I wanted. Thank you for such a great experience!

Was charged $120 for an oil change. I called and asked how much an oil change was before going and they said it would be $80.

The sales associates knowledge was instrumental in putting together a special order Mini to meet my specifications and his follow through has been extraordinary.

Dealership is extremely friendly. Our salesman Chris U. Was patient and kind, very knowledgeable about the Mini he sold to me.

Our new 2019 Mini Hardtop Cooper Sport drives like a dream. The service we received from Chris Uhles, our sales adviser was as caring and professional as can be. The processing to obtain the financing of our lease went smoothly.

Update to this review: The General Manager of MINI Las Vegas, upon being informed of this review, sent a letter clarifying the reason for the trade in and a reimbursement check for the amount of the battery replacement. The clarification is that it wasn't the cigarette smoke that was the issue for the return, but it was the fact that the salesman stated that the initial MINI had a turbo, when it did not. I had forgotten this part, and am including it now in order to be sure my review is accurate, as requested in the letter. The letter also admonished me for not getting the battery issue fixed sooner, noting that while there are no MINI dealers in our area, she was able to find nine in a 150 mile radius. I have updated the review to two stars, as the resolution to the battery issue was achieved through leaving a poor review, not when I initially contacted them regarding reimbursement. Bought two cars from them, both times it went poorly. Once they have your money, the level of service and support they offer is either nonexistent or downright offensive. Purchased a used MINI, and upon delivery it smelled okay. Got it home, and the car REEKED of cigarette smoke. They offered to "clean" it, but no amount of cleaning would get the scent out, and I'm allergic to smoke. After much back and forth, they finally decided to let us trade it in toward a new 2018 MINI. They sold the new car to us, and on our drive home it gave us a "replace battery" warning signal. I called and was told to take it into any MINI dealership, and the battery issue would be covered under warranty. I was also told that the only way to have it fixed was to take it to a dealership, even after explaining the closest dealership is 122 miles away. Ten months later (due to the long distance between my house and the closest dealership, and service departments only being open during the work week), we finally were able to take it into a MINI dealership to get the battery fixed. Prior to leaving this review, the service director at Las Vegas MINI declined to cover the cost of the new battery that broke while the car was on the truck being delivered to their dealership. So I'm out $486.52 for a car that is still new, under warranty.

Great Service. Listened to what i wanted. Then found the perfect car for my wife

Own one . Reliable and good mileage performance at reasonable price.

awesome,got the car as promised. on time

I am loving my Ford Expedition so far. Every one at mini of Las Vegas was helpful. I am thankful for a friend to recommend you.

I love my mini and the dealership. I have to say Dawn Trail in customer service is amazing. She goes above and beyond to make it a good experience. She is friendly and so helpful. I appreciate all that she and mini do to help me!!!! Thx you Dawn!!!!!

They listen, try to advise you of the situation, and they expedite Fixing the problem. They are all very friendly and knowledgeable. My service person is Dawn and is extremely professional, friendly and helpful.

always a pleasure!

I bought an Audi Q5 2011 with them, it was the worst experience I ever had in my life. I did a test drive and the engine light came on, the salesman Chris Uhules said they were going to do the repair and that I could buy the car quietly. And I do but on the first day with it the light ignited again, I took it again and promised the repair, at the end of the day they called me saying I was ready, I went to fetch and the next day the light was lit again! I HAD TO TAKE THE CAR AT 4 TIMES, and after all, after 2 weeks the light came on again, I called them and nobody answered the phone !! I went in my mechanic and had to change the engine of the car $ 3000 !! and they told me they would not pay even a penny! Stay away from this store !!!

Your salesman, Chris Uhles is absolutely wonderful! He is patient, knows the car, a mini enthusiast, and really helpful on advising me to choose the right model. I love the car even though it’s ranked #8 for being pricy. My only drawback is when I sign the papers, I found out the 3 year maintenance doesn’t cover anything except oil change,which is only once a year. I learned that mini uses cheap brake pads that may not last 18,000 miles. That pouched a big hole in my buying experience. Car manufacturers don’t take pride in their cars anymore.

Incredibly satisfied w/ service and friendliness of everyone we encountered. Happily surprised to find our item was covered under warranty and our Mini was even washed after service. We’ll return for sure. Thanks!

I am very unhappy with my recent experience. I have an alert with a car on a auto hoist. I asked that it be fixed. The dealer came back , saying that it need a new battery and it would cost over $400.00 dollars. In addition, they made up stuff about needing additional work. It was stated that this was needed, because something might happen. This is being very dishonest. Also, while driving home on the freeway, my grill on the front became detached. I had to pull over and snap it back in. It could have come through the windshield. I called the dealership, but they didn't seem to mind much. I asked for a car wash. I don't think they did, as it was still dirty. I am not happy at all.

Dawn in service is the best. She always ensures I am taken care of!!!!

I take my car there only if there is no other choice.

Very happy with the service department.

Kevin has been working with my family for the past two years and my Husband and I can’t say enough about his professional demeanor and genuine approach when we come in. Mini has an irreplaceable asset in him. The service is always quick and efficient and we always leave knowing our vehicle was serviced with high standard. Thank you as always!

I went to get my Headlights coded on my Countryman and even got a key for my roof rack cut... They were really helpful and the prices did not break the bank.

They scam everyone that comes in and they sell used cars that dont even run!

���

They screwed me out of $1,000

I did not buy a vehicle or visit them yet I am being spammed with emails asking me to complete a survey so here you go. Please incorporate an email check like most other outfits before you start spamming to insure your client gave the correct email.

Highly recommend to stay away from their service department. Seems like the advisors are train to get your money anyway they can. I’ve been asked to pay for maintenance items that are covered by warranty multiple times. And most recently brake fluid, which was also covered under warranty. but they only informed me when my warranty is out. How convenient? And when I contacted Mini NA, they asked me to go to a different Mini dealership. I was there is one around. Thanks to the great service experiences, we will have to sell our beloved Mini and just get something else.

Louis and Martine were excellent. Great customer service. Highly recommend.

Our sales person was very helpful and pretty much answered the questions we had about the 2017 Buick that we did purchased from you. The only thing we didn't like ,is this car does not come with a spare tire and the other problem was the Buick did not have a owner manual , witch eventually was taken care of buy our sales persons boss who did get us a new manual,but not until we threatened to cancel the sale .

I purchase my Mini Cooper side and seen from the island of Hawaii during a volcanic explosion. Xavier and Chris service managers in charge of Finance were able to provide instant financing to me over the phone when I arrived in Las Vegas they had my Mini Cooper waiting for me and it was a beautiful. today I'm back to put on my permanent license plates and the service department you can ask for a find a group of people there decent and kind people and I felt like this was an emergency to me because I don't have a license right now and they treated me like family. in my 61 years of life I believe that this is the best dealership of ever had I hope you'll come there and give them your business this is Tom Mann National geospatial Intelligence officer

Great services.No rush,very patient ,fills like a family here.

Excellent experience from test drives to reviewing best options from buying used car through to finally deciding to lease a new car. Got a great deal, only slight disappointment was promise of racing stripes or tinted windows fell though as exceeded total discounts.

My husband and I were looking to buy a Mini Cooper for me and we started communicating with Chris Uhles by email. He was very attentive and professional from the start, answering all of our questions and presenting us with the several options they had. When we went there last Saturday we had a great experience. I am from Brazil and have been in the US for over 5 years, so I don't have a great and lengthy credit history, so I wasn't sure I was going to get approved to buy a car. Luckily Chris and the staff went above and beyond to help me with the process and At the end of the day I became a proud owner of a limited Oxford edition Mini Cooper! Chris Uhles made sure I understood all of the perks and the car's functionality before leaving the dealership. On Monday I had to stop by their service station because I was having an issue with one of the tires. I got prime service and was well taken care of! I am very happy with Mini of Las Vegas, Chris Uhles, and everyone who works there. They are definitely a team who will work with their customers to see them happy.

I have bought used 2015 Audi TT about a week ago the rear tire blew out within one week of driving less than 100 miles, extreme frustrated it happened on the high way almost risk my life. Convertible top doesn't close all the way, and passenger air back sensor is on all the time I believe that Automation does not inspect used cars properly and risking lives in danger. whats the point of paying used car with no haggle then?

I have bought used 2015 Audi TT about a week ago the rear tire blew out within one week of driving less than 100 miles, extreme frustrated it happened on the high way almost risk my life. Convertible top doesn't close all the way, and passenger air back sensor is on all the time I believe that Automation does not inspect used cars properly and risking lives in danger

My husband and I were looking to buy a Mini Cooper for me and we started communicating with Chris Uhles by email. He was very attentive and professional from the start, answering all of our questions and presenting us with the several options they had. When we went there last Saturday we had a great experience. I am from Brazil and have been in the US for over 5 years, so I don't have a great and lengthy credit history, so I wasn't sure I was going to get approved to buy a car. Luckily Chris and the staff went above and beyond to help me with the process and At the end of the day I became a proud owner of a limited Oxford edition Mini Cooper! Chris Uhles made sure I understood all of the perks and the car's functionality before leaving the dealership. On Monday I had to stop by their service station because I was having an issue with one of the tires. I got prime service and was well taken care of! I am very happy with Mini of Las Vegas, Chris Uhles, and everyone who works there. They are definitely a team who will work with their customers to see them happy.

Dont buy a mini unless you got money to burn. Worst resale value since Yugo in 1980’s. Extremely cheaply made, although its very fun to drive. Definitely a high maintenance car, like all german cars

Terrible, cold, detached, uninterested greeting by staff especially by the service rep Roberto who was assigned to me. It seemed as if none of them enjoyed being there. I took my car in on Friday, 9/7 for an oil change. After about almost two hours Roberto tells me they can't do the oil change because my oil plug has been stripped. Mind you, Mini of Las Vegas has been changing my oil for the past 6 years that I have been in Vegas. To make the long upsetting story short, after some back and forth with the service manager, they agree to take of it but I have to come back some other day. Four days later I show up and I am told I don't have an appointment. Apparently Roberto didn't bother to enter it into the system. Thankfully, Kevin Murray was able to schedule the oil change right away and I was out in a couple of hours.

This dealership continues to disappoint. Made a service appointment over a year ago when it was in last time for Aug 2018 . I get there in Aug and am told it was too early for warranty coverage and had to make another appointment for September- which I did. Went there yesterday and waited over 4 hours for service. If someone had said it would take that long would have made arrangement for a pick up or a car. The service before this one - again warranty maintenance service - they forgot to put in my GPS code, so my GPS wouldn't work. When I called for it, two weeks later they still didn't have it. Tired of waiting I called Mini in Santa Ana Ca and got my code immediately over the phone! A week after that Mini Las Vegas called saying they were still working on the code!

Dawn was quick and easy to work with on my maintenance and changed out a water pump on warranty

Had a fantastic experience with the entire team at Mini Las Vegas. As someone who was leasing a car for the first time, I had a lot of questions and nervousness about making a decision on a new vehicle. Not only was Erick thorough and patient, he and the sales team made me feel comfortable throughout every phase of the process. There was a genuine sense of care and no feeling of ‘pressure’. I left feeling like I leased the exact car that I wanted and Erick and the team made that happen. Truly a great experience from start to finish!

Beautiful showroom, huge selection on the property. Only 3 convertibles. Very friendly and helpful salesmen and staff.

Service was good, but attention to detail was disappointing. I took my JCW in for maintenance and body work. As the maintenance portion seems to be all well, the body work needed better care from tech. I know this may seem trivial to most, but when they replaced my front cracked grill, the forgot to replace my JCW placard. I also had an inlet duct replaced, and when you look inside of it, you can see huge chips of missing paint. Again, probably trivial to most, but I take great pride in the care of my JCW. Also, I detailed my JCW prior to dropping it off, and for the $3k I spent to have everything done, you could have at the least given me my car back clean. You knew I was coming to pick it up. Very difficult to give 5 stars at this point.

Over all I had a good experience at this dealership. This isn't my first mini and as usual the sales staff and finance officer were right up to mini standards. Not pushy, they explain everything clearly, and they don't try to rip you off that much. The salesman made the whole experience pretty painless and I appreciate the fact that he was not pushy. The only negative thing I experienced was with the financing. They gave me an interest rate that was really high but I wanted the car. I figured I would just refinance it Monday with my credit union. Driving home I got a call from the dealership saying that BMW Credit offered me an interest rate that was right on par with my credit union. It all seemed a little too weird to me but I took the lower interest rate anyway. Thanks Mini of Las Vegas I'm a happy mini owner. See you in 4 years.

Had my first service on my Mini. Was treated like family. Thanks guys.

they treat you like you drove in the service bay in a Rolls. Great folks. Thanks Kevin.

Excellent customer service from the time you walk in. They are not pushy, you can take all the time you need to make a decision

I am extremely dissatisfied with the customer service I have received thus far if you can even call it that. This is the worst customer service I have ever experienced with any car dealership and I will never buy a mini cooper again nor recommend it to anyone. There are so many disappointing and upsetting interactions from the moment I bought the car till now and I am so frustrated and disgusted that there isn't enough time or space in this comment box to write them out properly. I haven’t even had the car a month and I don’t want it anymore. Time after time, their team continues to disappoint and waste my time. A serious evaluation needs to occur.

Everyone was awesome and I love my car. Thanks Erick!

Great job.

Back for more stars Yey!!! Just like I said on the review... that I promise to come back to give you the feed back. I got my mini and I have driving him for a week now. I already in love with him 😍😍 and thank you everyone Chris sale manager , Erick , Luis for taking a good care of me and my mini. Love you guys😘😘

Good service. Always great advisor, Dawn.

I will bring my mini back.

Dawn is FANTASTIC!! She explained everything that was done in a way that I could understand. Incredibly personable and professional. So happy to have my mini fixed!!

The worst dealership and people I have ever seen! What a joke keep you at the dealership till 10:30 at night just to send you home with nothing they have no clue what they are doing!

Everyone was 👍

Major disappoint. Over priced, none flexible financial choice menu. Plus time consuming no deal drama.

Why do they do the things they do? Typical car dealership experience! Buyer beware!

They will over charge you and make you wait all day. Go elsewhere for service.

I loved my first Mini, and I love my new Mini! Mini of Las Vegas makes a generally not fun experience, really really fun! My sales guy Chris Uhles made it a very enjoyable few hours. So happy! :)

I took my car in before work they said it would take 4hrs for a tuneup. The told me they would have it done if not sooner. I waited 50 minutes for them to give me a ride to work. I asked when they could pick me up to get the car nobody had an answer. Called me to offer 5 services that totaled 5,546$ that I NEEDED, don’t need. No shuttle to pick me up so had to take a lyft from south Las Vegas to the west side. No customer service, did not deliver on service promised . Will never go back...

Best service evaaaaaaa!

Very friendly service dept and they get the job done. That's appreciated and brings me back. Thx.

I did NOT have a good experience at Las Vegas Mini, and definitely wouldn't recommend it. Travelling out of state to pick up a car and with the HUGE sales event going on, things should have ran much smoother. There was no sense of urgency, no regard for my feelings and frustrations, and frankly, I felt as though I was being treated differently because I came in by myself with no male "help". They had about 15 customers who wanted to purchase and 1 (ONE!!!!) finance person. The only pleasant encounter I had was 4 hours later, with the finance person.

Worst customer service I’ve come across, and when those people at the location don’t know what they are doing and you try to get a hold of a manager or corporate they never call back after leaving plenty messages for a call back to resolve the issues their rude staff created

I was helped by Kevin at the service desk, he was very polite, professional and extremely helpful. Thank you Kevin.

A dealership that treats you like family!!

Louis the sales advisor was awesome and helpful as well as Donald the finance manager great guys..... The Whole staff was awesome....

Chris Uhles, Donald and Chris were all so incredibly helpful. Chris U. Made the process so smooth and fun! He's incredibly down to Earth and not pushy in the slightest. He's so nice and fun to talk to! I highly recommend him. Everyone was great and I'm so happy I got to work with all of them! Thank you thank you!!

Chris Uhles, Donald and Chris were all so incredibly helpful. Chris U. Made the process so smooth and fun! He's incredibly down to Earth and not pushy in the slightest. He's so nice and fun to talk to! I highly recommend him. Everyone was great and I'm so happy I got to work with all of them! Thank you thank you!!

I was very happy with them they were very helpful Dawn in the service department went out of her way to be very helpful

Excellent place to do business All my questions and minor repairs were answered and fixed in a very expedent manner Thanks to all in the purchase of my vehicle I would highly recommend your business to anyone!!!!

Very good service and friendly

Service department was great! They shuttled me home so I didn't have to wait for my car too long. The shuttle driver was very nice and so were the other employees I interacted with. Car was done right when they said it would be. Thanks!

Awesome Chris and John helped me out to purchase a bmw 3 series and the service was great they was very patient with me and my wife overall very satisfied I would recommend buying from mini of Las Vegas totally no pressure salesman there 2 thumbs on my behave

I've never delt with an unprofessional dealership until I made the mistake of coming here.

Just awesome staff great people and friendly with no pressure

Highly recommend dawn in the service department i had a 2002 mini s model with a check engine light on she helped me out and finally was the only place to solve my issue with the car now my vehicle is registered thanks to her. Basically made my visit very easy no pressure on repairs and explained what was needed for next visit.

If I could give this place 0 starts I would, extremely poor customer service, they don’t communicate with you and when you ask questions they just give you the run around. Long story short they did work on my car without my permission and never let me know of charges until I was there to pick it up from the oil change. Service worker named Don I believe her name is , is extremely rude, she refused to talk to me just because I didn’t drop off the car, but my name is on the contract??? Anyways avoid this location, they don’t care about their customers. Wish I would have known that before I did business with them.

First service experience for our 2016 Clubman, it was great!!! Service Tech Matthew Bland was courteous and professional.

Mfk

Dawn in service is the best, she is the only one to ever work on our mini. She is so good I started taking my BMW to her for repairs when i found out she had to BMW certified techs

The service provided by Las Vegas Mini was excellent. They kept me posted on the progress of building & shipping my new JCW Countryman every week. .

Simply a great service

Went with a grip of cash to buy a nice 07 Acura RDX nothing fancy. Everything went smoothly until I purchased it. When I started driving the vehicle to hear a metal clunking noise didn't sound good so I took it back within 24 hours they explained to me that they think it's a loose hood but they don't want to spend the money to fix it. To make this story short I took the car drove it a few more days and found the whole dash light up with check engine lights and etc. The car started acting funny and when I returned the car they pushed to have me to keep it and even tried to sell me a warranty which didn't cover my issues I was having. Then the salesman Chris Uhles......tells me to get out my own way and to go for something less baller status and get a car like a Nissan Versa. In other words get your head out your ass and go get a whatever car I try to sell you. Never will I buy a car from this place again. Over 7 car purchases new and used never had the issues I had here at mini of las vegas. Don't buy a car here they are cheap and will break down but don't worry they will clear all the light before you buy it in hopes you'll never notice the issues.

We Flew in to Vegas to buy a used car I saw on line. They were very helpful and professional.

Great customer service and speedy efficient work. They saved me 40% from the price of a misdiagnosis by another mechanic shop. They properly diagnosed my baby and completed the work within a few hours.

Professional Friendly Helpful Mini went over board and detailed my car

Dawn is a great service representative!! Always polite, friendly, answers questions.

Dawn Marie was great. It took a while to find the oil filter for my car, but D

came in to have my annual service done. When I came to pick up my car a warning light was on my dashboard screen when I turned on my car. I went and got my service advisor Dawn. When she checked the car it said my drivers side headlight was not working. How thorough of an inspection are they doing on my vehicle if the mechanic doesn’t even notice a warning light or the fact that my headlight is not working. Dawn was very apologetic and made an appointment with me for first thing the next morning to have the headlight replaced. I told her I had to be at the airport by 10 to pick up my sister. The work was done by 9 which made me happy but having to come back in a second time for something that should have been spotted on inspection and fixed the first day was very annoying. I don’t have anything negative to say about dawn. She was great but the mechanics obviously need to pay more attention to detail.

They were very helpful and very into helping my handicap Dad find a car that works best for him.

The service was amazing, the way Erick Arellano treated us was extraordinary. He was able to answer all of our questions as well as he helped us choose the right car for our needs. I would definitely recommend Mini of Las Vegas if your looking for a car and want excellent customer service. Thank you for making our experience great!

Traded a paid off car for another vehicle here. Bought an extended warranty because it was a used vehicle. Long story short had serious issues with it and got another motor out of the warranty. These guys kept my vehicle for an extreme amount of time and kept changing the days that I would get it back over and over. Finally get the car back “fixed”. Two days later look under the hood and there was oil everywhere. So I brought it back in. They tell me it’s a bad turbo and intercooler and there is nothing they could do for me. So I’ve been paying the car payments and full coverage(because it’s financed) insurance on a car that I cannot drive and can’t afford to fix for months now. You guys did a great job of draining every dime you could have from me. Profited off a car that I had paid off, got me financed in another car and then once you got your money the “customer service” ended. I hope karma truly does exist. Great job mini, great way to take of your military. You guys aren’t sorry about anything so don’t act like you care now because I put up a review. If you guys really cared you would contact me and try to fix it, instead of giving me and everyone else that same old reply message.

My wife and I ordered her "Dream Car" from Mini of Las Vegas. We were so fortunate to have Chris Uhles as our sales representative. He was invaluable in guiding us through the order process and kept us updated throughout the entire build and ship process. Easily the best car buying experience of our lives. Thanks Chris!

I have a 2018 JCW Countryman and the vibrational rattling is unbearable and the brakes squeal. When I took my car in to be serviced, none of my complaints were addressed. The service rep handed the key back to me and I had to remind him. I don't think they even looked into it and he was going to just hand the car back to me with a fluid change. Upon reminding him, he just said the brakes squeak because they're big brakes and the guy takes a look at the back of the car, shakes some stuff around, and says the rattling is coming from the license plate cover. So he removed the cover and just slapped the bare plate on the back of my new car. Not a good look. And did nothing to solve the rattling issue.

I wasn’t asked whether I wanted tire rotation and alignment but then it was noted in the paperwork as “declined”. I wouldn’t have declined it.

I have a 2018 JCW Countryman and the vibrational rattling is unbearable and the brakes squeal. When I took my car in to be serviced, none of my complaints were addressed. The service rep handed the key back to me and I had to remind him. I don't think they even looked into it and he was going to just hand the car back to me with a fluid change. Upon reminding him, he just said the brakes squeak because they're big brakes and the guy takes a look at the back of the car, shakes some stuff around, and says the rattling is coming from the license plate cover. So he removed the cover and just slapped the bare plate on the back of my new car. Not a good look. And did nothing to solve the rattling issue.

Parts department exelen.

Very helpful and accommodating staff, very nice and clean showroom. I'd buy a car from here.

Excellent service, Excellent people At Mini of Las Vegas.

Awesome!

Salesman was courteous, very helpful and not pushy. They have a nice, clean facility with a modern feel to it.

Jerome Battilega and Xavier Taylor continue to be outgoing and informative when necessary. This is a premier place to do business and being a part of Autonation makes it even more reliable. Quality vehicle at fair prices!

Really friendly dealership

If you need service at MINI, you should ask for Dawn Sutton. She is the best there is!!!

My clutch went out on my Mini, was told a rather outrageous price to fix it. I took it to C.A.R.S. Complete Auto Repair Specialists instead, who did the work for 1k less. When I had a module go out during the repair, the guys at CARS found me the the warranty that that particular part was covered under. Mini of Las Vegas did replace the part in good time. I do prefer my local Mini dealership.

I wouldn’t recommend buying a car from here at all. My car ran well for about 2 weeks and I’ve had problems ever since. This is the third time I’ll have to take it in to get serviced. They won’t give me an appointment over the weekend so right now my car is sitting outside, can’t drive it. Then when I take it, they don’t even give me a loner or cover a rental. Super inconvenient. Worst decision I’ve made. I also referred my friend to this dealership within that first couple weeks. He purchased a car and the same thing happened. His car start malfunctioning within weeks. They don’t care. This is sad.

Before I would ever buy a car from MINI Coupe I will take the bus they tell you it gets a full safety check and everything's in order and it is detailed that is a total fat lie 6 months later down the road my daughter needs control arms a water pump power steering pump front and back brakes and rotors. This is my daughter's first car she bought cash for $22,000 and an extended warranty for $4,200 and she is being screwed directly up her ass please stay away from this company

My father bought used car there about 5 months ago. There were a few things mechanically that needed fixing. One being an oil leak. They “fixed” it and my dad took car. He does not drive very much so after while he noticed it was still leaking. Took it back and they checked it out and said they fixed problem. It continued to leak. So my dad took it to Toyota( make of the car) and they told him where it was leaking and it was a big fix. Expensive. he took it back to your shop and had it checked out. The bosses got together and said they were not going to fix this. That they fixed what they said they would fix. So now, I’m going to go to battle with you! I’m filing complaints with AG office I’m going to the press and I’m taking on Social media! These are people on fixed income that live paycheck to pay check and are being taken advantage of by your business!

Always friendly and professional

Chris was very courteous and professional in helping me to select the right certified pre-owned BMW from a wide selection of vehicles. No pressure sales tactics, as MINI's policy is a "no haggle" what the vehicle price is listed at, is the final sales price. Martin handled all the financials with professionalism. The best car buying experience I have ever had!

Great deal on 2018 model sedan just under 16 grand

Friendly staff. It was a long process but worth the wait.

Took my Clubman in for service. Dawn was the best -- organized, efficient, friendly!

Awesome experience! Chris Uhles was such an awesome guy to work with. Being from out of town he sent several videos of the mini. He really took care of us! He was able to help us get everything done online before we came down. We arrived at the dealership, did a quick test drive, signed the papers and out the door. This is how you buy a mini! Thanks Chris.

Chris our sales consultant made the buying process enjoyable. We have so far had a great experience.

Derek (salesperson) and Jerome (finance manager) are awesome. Very professional and transparent. If you tell them you've bought a car before, they will get you out of there fast, without repeating info you already know.

great service, wish I would stop getting spammed with review surveys though

I love my new Mini Countryman! It has they conveniences I needed and more. Chris and Dawn are the best dynamic duo!

Service has been great... only drawback is the price to maintain the car... however, it is to be somewhat expected... they are sports cars after all ... I did have some issues awhile back ago, but they stepped up and took care of it... cooperation and communication has been above and beyond... at least for me!!!

I would give them 10stars if I had the choice. As I've told them, this was the best auto buying experience I've had in my adult life. Starting with our sales rep to our finance rep to the service department. I would recommend any one of my friends or family members.

I had a very positive experience,everyone here was wonderful and knowledgeable.

I have to say everyone there from Sal to Xavier were great people thanks for everything and appreciate not a lot of bulshit.

I'm having a pretty bad time dealing with the service crew at the moment. This place will run you in circles and never follow up with you. I just recently bought a car here, so I'm a new client of theirs. I brought my car in four days ago to be serviced and haven't gotten any straight answers concerning a clicking noise coming from my transmission. Its currently sunday the 7th, I made an appointment for thursday the 4th at 1130 with a mechanic named Matt. I left the car there as they said it would take all day. All day Friday I received no calls to update me. I waited until the next day, still no calls updating me. I grew impatient and called them around 2pm, Friday, and spoke to John who told me he " just overheard Matt talking about my car just now to to another tech" but the receptionist I spoke to just before hand told me my mechanic, Matt, was off. Somebody lied to me. Next, they said they would call me back in 10 minutes to give me more info. They never called back, leaving me to call back around 4:45pm, Friday. This time they told me they have to wait until Saturday to cold start the car and diagnose it. Why couldn't they do that Friday morning? Furthermore, I know the symptoms don't just happen at the cold start of a new day. They told me they would call me on Saturday to follow up with more info. Again, they never called me. Now its sunday, they are closed, and I have no way to drive to work until they fix my problem. What's the point of paying for a warranty if they won't fix your car or give good customer service? As a new client, and someone who is management in a customer service industry I expect good service, they have left a very, very bad impression.

It's amazing how much information they need to tell you.

They offer great service

Only mini dealer in LV so hard to compare. Just personal experience they make ok deals on new cars no deals on used (company policy) check out some other mini dealers in neighboring states to shop around. Most staff was pretty chill but if they will move ANY used mini and let you fall back on the warranty. So buyer be ware. New ones your good used is just a bit shady. Shop shop shop around :)

Sadly I could never buy a mini cooper from here. Inbok Choi's was my boss at Tiger transportation and owes me my last paycheck plus reimbursements. I also had to pay 150. a week for 6 weeks when I was suppose to be a team driver and get 7000. miles or better total which never went over 3000 miles and other driver did 700 miles. So I'm owed that money back also $900 and owed for the $350. from the layover and detention on the safeway load. + from Auburn, Or. to Bellingham, Wa. + $100 for 2nd stop Portland, Or + mileage to Chambersburg, Pa. deliver + take truck home and unload + deliver truck to Ryder in Mansfield 3585 miles x .40 = 1434.00 +100. +350. =$1840.00 is what I'm owed + the $300. in receipts I sent you. For a total of $2140. + $900.= $3040 + interest. This money has been owed since 4/5/17 I have asked to be paid. and he won't pay me. If I took it to small claims court I would have to pay for it and take off work 3 separate days. Inbok Choi's knows I can't afford that. I did call Inbok Choi's and Inbok Choi's told me to do what I had to do. I have done everything I could do. I did not want to be put in this situation. I was given no choice. Inbok Choi's lives in a gated community and works for Mini Cooper of Las Vegas while not paying his bills. While I work harder then ever to pay mine. Inbok Choi's is a liar, cheat and thief. Do you really want to buy a car, from a place, that hires someone like Inbok Choi's? Mini of Las Vegas knows he owes the money and won't tell him to pay it. They gave him a job to live in his gated community and cheat people out of money. Don't encourage cheaters, liars, thieves and scammers!

People were welcoming, not pushy, and very helpful. Great experience even after purchase.

Great ssles people but over priced

Helpful and courteous employees.

We drove down from Utah (120 miles) and at first the person there indicated he might not have the part in stock! That was a REAL frustration. I would suggest he makes no comments on that until after he has checked. Also things like this should be made aware to the customer BEFORE an appointment is made; I certainly would not have driven all the way down from St. George if I thought the work might not be done. Other than that, the service was excellent, and all staff were very helpful. The loaner was very nice, but somehow did not drive for me like a MINI! I guess that is because I grew up in England and expected a certain drive that our present older MINI has!

Great service from the folks at Mini of Las Vegas. Went smoothly without any pressure. Loving my new car!!!

This place is absolutely horrible. They are a bunch of liars , inconsiderate and stole my down payment. do not go here unless you want a car that is junk and them to mislead and lie and steal your down payment. I still wait for my cash I put down. they lie they are causing me to end up with a stroke. inconsiderate liars. a bunch of young kids who do not care and the sales manager and store manager are the problems not the kid that sold the car its his bosses that are putting these problems on me . its wrong its awful.

Felt like my concerns weren't answered. Engine light came back on 2 day later??

We walked away with a good deal. Everyone was nice.

Salesman Chris Uhles is superb. He does everything in his power to help you understand the car, the transaction, and sort out any questions or needs after the sale as well as before.

Efficient! Dawn was pleasant and happy. Very nice to work with.

Best friendliest Dealership in town. Dawn is the most amazing customer service rep ever and it’s why I’m now driving my second Mini

My dad purchased a car with $1500 down thinking all we have to do is wait for the green slip. We were at the dealership from 0930 to about 4pm....After a week and a half or about two weeks of waiting, no call or anything so we decided to call. Two days passed, we got a message, " Oh have your parents come down here, their monthly payment changed, went down". Next day, my folks went there just to be told..... Sorry we need more money, about $600 more coz allegedly no bank will finance... Mind you, my folks were approved at a decent rate when they purchased the car about 2 weeks ago. They made my dad like the car, let him drive for two weeks, and do that? Ask for more money? We were even told, you can return the vehicle etc if u like... My folks didn't have a choice but to put extra $$$.. Few days before the temp plate to expire, my folks finally got the green slip. Martin was the easiest to deal even put gas in my dad's car as agreed upon. Prior to this, we just purchased a vehicle for my family, went to a small dealership, by Trop and Jones( trend auto),never experienced any hassle compared to my experience dealing with MINi coz I was helping my folks.

The best car buying experience we've ever had! Chris is excellent in every way! Our Mini is exactly what we wanted!

Got a ticket test driving one of their cars it had a broken spedo and they didn't want to take care of the ticket. Cost them a sale.

Salesman was excellent. Chris very easy to work with & extremely helpful & friendly.

Donald Chiao at MINI Las Vegas is an excellent sales representative. He greeted us within a few minutes of arriving and walking around the used cars. He was very polite and courteous. The car we originally wanted to look at was actually in the process of being purchased by another patron, but he was very prompt to offer to check his and partner dealerships inventory for cars that were similar to what we were looking for. He stayed after when he was supposed to leave to make sure we found what we were looking for. We will definitely refer our friends here if they are looking for another vehicle.

Great service so far! Just purchased a used vehicle and I love it! I haven’t had any issues so far and they’ve made contact several times to make sure I’m satisfied. I appreciate the service and feel I can go to them if needed. Thx MINI of Las Vegas!

Always a good experience, service reps are polite, efficient and helpful.

Bought a 2017 Countryman S last month and I love it! Chris Uhles was the best sales person I think I've ever had in my car buying history - very knowledgeable, helpful, and honest about all aspects of the car, my trade, etc. I also received a credit to get my car "wowed" and Chris helped me with that too and now I love it even more. Took my car into the service dept. for the wow visit and they were super nice and helpful! I am very happy with my purchase!

Great sell men. Good used Certified cars

John Picard did an excellent job and very knowledgeable in helping me find a used mini. He even helped with getting different cars on the lot so I could compare several cars without driving around town.

Awful! Matt was a total Dick, told me 5 different prices then decided he would Discount and 'meet me in the middle' from $200 when he originally told me $80 over the phone. Than Mike who was just cleaning his truck the whole time that they forgot to do one thing I asked had such an issue fixing it! Only good thing about that place is Shadow, super nice dude.

Great experience! Thank you Inbok and entire Mini of LV Team!

Horrible service from the service department. Scheduled appointment and waited six hours only to find out needed to be rescheduled because warranty parts not in stock for power steering recall. Hopefully they get it right on the second trip.

Every bad thing you've ever heard about a car dealership rolled into one place. They've lied at every opportunity during the lease of my 2016 MINI Countryman. I have walked out of the dealership more frustrated than when I walked in on every occasion I've been there. I love my car, I just wish I would have gotten it from literally anywhere else.

Great place! Great cars! Nice people!

Mike McBride was very helpful and really knows what he is doing

Had a great experience getting my custom 2018 Hardtop 3 door from Chris Uhles and the rest of the Team at MINI of Las Vegas.

Shadow is the best ever. Very accommodating and delivers excellent customer service!

This would've been a higher rating just because it's mini. While I was there the sales people were friendly, but more focused on the upcoming mayweather fight, than customers.

Service is friendly, knowledgable, patient, and not pushy. The online inventory tool helped me find the perfect Mini at a fantastic price. Was an easy and enjoyable car buying experience.

Picked up our first Mini last week. What a pleasure to work with Chris Uhles our salesman elite. We ordered our 2018 Mini Countryman S back in June and waited for the car to be produced and shipped. The wait was worthwhile. What a wonderful car. My wife and I are taking turns to drive it. So much fun.

Absolutely loved Mini of Las Vegas. They were great to me, my family, and of course, my mini.

Car was serviced and delivered on time.

I love my Mini Cooper and the service!

My wife and I are on our third mini at this point. She drives the 2016 four door Mini Cooper and I drive the 2012 Mini JCW Coupe. We have our services done at mini. We have tried other places and we always go back to mini to actually have things done right. You pay for what you get.

It's the worst business place specifically for foreigners and don't understand the deal they put you on they are worst than scammers whatever word can describe it. They screwed me. I even file compliant at DMV and suggested to bring channel 13 .but I just let go because I can't afford lawyers expenses and I have family depend on me .

Great Team they work hard very friendly and knowledgeable. They worked with me and tried their best to get me financed Great Spectacular TEAM

Leased a car and then had the service department install satellite radio. The Josh in service and The GM Scott are so nice and helpful! Definitely recommend this dealership to anyone in the market for sales or service!!

My car engine malfunction light came on enroute to Vegas from LA I headed to this location hoping they could help (scared my car might explode on the drive back to LA) Shadow was awesome and they got my car repaired in a few hours with no booking - awesome 2 pints and some work emails over at the blue on tavern and it was some. Amazing service

Just purchased a 2013 MINI Cooper S 2 Dr and I LOVE it! My salesperson Jason was great to work with. I definitely recommend MINI of Las Vegas and would go back for future purchase.

If you want to go to a dealership that seems in no rush to do anything this is the place for you! They were not very responsive to my requests and disappeared while they were doing things. For being the only customer there having an appraisal on my trade in take an hour(I was promised 10 minutes) was unacceptable. I walked in having already test driven the vehicle I wanted and wanting to buy one would think this would take an hour maybe two if you have some gabby sales people. No for the 3 hours I was there I had 15 minutes of human interaction and that's including 8 minutes of paperwork at the end. Then when I received my truck at the end they did not even bother to wash the bed! The sales person asked if I would like to wait for them to wash it again. I think I would still be there waiting. The deal I received was ok nothing to brag about. Unless they have the vehicle you want and you don't mind wasting your time and being largely ignored and run around I'd stay away

Been four years lm,part of mini Las Vegas family and lm very satisfied ,happy ,everything is been ok with my mini and whenever have a question about anything l been help by my mini amigos of Las Vegas,thank you Dawn Marie for all your attentions, let's keep motoring together. Saul montoya.

Best car buying experience in awhile... Outstanding establishment!!

The staff was very courteous and professional. Great overall service.

My personal experience at Mini of Las Vegas was amazing. Chris U. was the salesperson who helped me out with my custom JCW over a series of months, keeping me updated with all the information I needed. It was very clear that he is passionate about his job and satisfying the customer. When my car arrived, he and the staff at Mini make sure I got the best deal for my car and everything I needed to ensure my mini experience was grand. Every issues I had with the car was quickly looked into by the service staff. I shopped several Mini dealers across California before finally deciding to go to with Mini of Las Vegas. I thought that everyone there was extremely helpful, and very pleasant to do business with.

Awful Customer Services. I bought a car from this dealership last month and few things were broken which they told they fixed it before I bought a car. So I tried to get fix those but they never gave me an answer. They always say we need to check with manager and will call back but never get call from them. They finally decided to not pick up my phone LOL They did not even do smog test when I took off lot. I had experienced that purchased car from Autonation in other lots but never had a trouble like this.Just only at MINI LAS VEGAS. I wish I can return my car.

Ftw

So far my experience driving my new clubman impressive the sales person excellent.

John Picard and Chris Uhles were absolutely the best. I have bought many cars and I have never had an experience like this. We came in twice to the dealership. The first time just getting information. We never felt rushed or pushed into buying the vehicle the same day. They were both very professional and courteous and I will highly recommend this dealership to all of my friends and family. A car purchase is the second highest purchase you make in your life and many car dealerships do not understand how to keep a customer for life. This dealership understands and trains their associates accordingly. Thank you both to John and Chris for an incredible experience. Please share this review with them.

My 2007 Mini was brought in warranty work on the front passenger seat sensor that beeps when a passenger is sitting there and not using their seatbelt. This sensor often beeps when no one is sitting there and the solution is to attach the seat belt. I had a 7AM appointment and dropped the car off the previous day. About 9:30 or so service called and said their tech was investigating the problem. I don't live in Las Vegas, NV and can't stay in a hotel indefinitely waiting for the repair to be fixed. About 1PM I went to Mini to check on the repair. The car was sitting in the repair area and not being worked on. Service said they would check with the tech. Service replied the tech did not know what was wrong with it. We informed service of out situation and a polite argument about them not working on it commenced. Service said the tech needed more time to investigate the problem and I said they were no working on it. About 2:30PM the car was still not sitting in the lot and not being worked on. I took the car and left. Mini of Las Vegas, FAIL. If a car has a 7AM appointment, then work on it. Mine repair is always difficult to work with. The sun/moon roof hasn't worked for a few years and Mini won't fix it but offers to replace the whole roof for big $$$. Complaints have been made since the warranty was in effect. The radio display has crapped out. Work is best done by a non-mini mechanic. We went to Mini because of a recall letter. FAIL.

My 2007 Mini was brought in warranty work on the front passenger seat sensor that beeps when a passenger is sitting there and not using their seatbelt. This sensor often beeps when no one is sitting there and the solution is to attach the seat belt. I had a 7AM appointment and dropped the car off the previous day. About 9:30 or so service called and said their tech was investigating the problem. I don't live in Las Vegas, NV and can't stay in a hotel indefinitely waiting for the repair to be fixed. About 1PM I went to Mini to check on the repair. The car was sitting in the repair area and not being worked on. Service said they would check with the tech. Service replied the tech did not know what was wrong with it. We informed service of out situation and a polite argument about them not working on it commenced. Service said the tech needed more time to investigate the problem and I said they were no working on it. About 2:30PM the car was still not sitting in the lot and not being worked on. I took the car and left. Mini of Las Vegas, FAIL. If a car has a 7AM appointment, then work on it. Mine repair is always difficult to work with. The sun/moon roof hasn't worked for a few years and Mini won't fix it but offers to replace the whole roof for big $$$. Complaints have been made since the warranty was in effect. The radio display has crapped out. Work is best done by a non-mini mechanic. We went to Mini because of a recall letter. FAIL.

Coverage did not include the rotation and balancing

The crew at MINI of Las Vegas are the most professional I've met to date. This is the type treatment that guarantees customers continue to love their Mini and come back for more :-)

Pleasant experience. Love my Roadster!

Overall great experience for my first time in. Kevin and Shadow were awesome to work with. Kevin made sure I had a loaner car so I would say exceptional service.

MINI just blew my mind! Yesterday was a routine check up. oil change, check tires, brakes and whatever they can find like tire rotate. Shadow is the customer representative I have always gone to. Yesterday he just went above and beyond not just by giving a complementary car wash (which by the way he always does) but by letting me take home a brand new foldable bike! (Yeah surprise!) I don't know what I did to deserve what he did but man I really appreciate it! He just said I was a good customer and thanks for being patient. Some context: this is not the first time I had a routine service with shadow. On a previous occasion something was wrong with the fuel tank of my car which meant it had to be taken in for repair but even though I wasn't able to use my car they provided a loaner car anyways. So it was all good. Anyways. Thank you MINI thank you shadow! 🙏🏼

Wasn't pleased. Was just there to look at a couple of cars while visiting Las Vegas and the salesman literally stalk you. No matter how many times I said I didn't want to sell my car or buy a new car, they kept trying to get my information. Very unpleasant experience

Easy in easy out

Mahalo Nui to Dawn in the service department, I appreciate you responding to my questions ASAP! To Matt in the service department for taking the time that was needed to repair my baby blue. Sandra at the payment desk. You made sure I was taken care of while I had to wait. I definitely had a great experience with Mini of Vegas.

I might recommend to please do your research first before you take your car into any repair shop. If you are covered under warranty, then please take it to the dealership, but make sure you know what is covered on the warranty! My car was treated pretty darn good at Mini of Vegas, I appreciated the Service Manager giving me a call before my car arrived to tell me it would be in good hands. From Dawn in the service department for responding to my messages, to Matt in the service department for seeing my car through the final repair, while I had no choice but to wait, to the person who repaired my car, to Sandra for letting me set up my temporary work station in the waiting area. Mahalo Nui to all of you! My car was clean when I left and is getting better gas mileage than when I brought it in, it really needed that fuel pump!

So happy with my new 2017 Mini Cooper S hardtop! Went walking around mini not expecting to purchase but fell in love with the sleek design and amazing drive of this little fun car! Worked with Adrian, he's young knowledgeable and was extremely helpful with my purchase. He didn't push to sell anything I wasn't interested in and he was very patient as I test drove a few different cars. All and all my experience at Las Vegas Mini Cooper was very awesome! I even won a NEW BIKE from JOSH the Service Manager! So freaken cool and unexpected. Keith in parts took care of me a week later by installing an original mini phone holder into my new car. Exceptional service, best car buying experience by far!

Car not as advertised, COMPLETELY REPAINTED!!! BUYER BE WARE!!!!!!

Chris has been fabulous. Car is amazing and so fun. Can't wait for our 2nd date to learn more about the car.

My Service Advisor - Mathew Bland, as well as the technical staff, provided outstanding service in handling my X3 BMW. With a courteous, informative, and competitively priced service this facility is highly recommended.

The service I received at MINI of Las Vegas was exceptional. Becoming a widow makes it hard to trust services that my husband always handled. Shadow took great care of my needs completely, actually 100% better than I expected. This was my FIRST service on my mini. Shadow explained every thing that was necessary to do in terms that I understood. Having her ready for me to pick up on time in something I never expected. Thank you for making it happen..and your departments exceptional service.

Great Experience! Derek was awesome. Thank you again!

I brought my used MINI in for service and was blown away with the level of customer service I was provided by my service advisor, Matt Bland! He was super friendly and very accommodating! He made me feel like I was bringing in a brand new Porsche for service. I cannot fully express how impressed I am with MINI and Matt...because of him, I am a MINI customer for life.

Shadow" is an EXCELLENT ADVISOR in service. Everything was done as promised, on time and my car was washed. Highly recommend!

Always pleasant and friendly staff. Shadow is always making sure the customer is treated like family!

Brudda shadow is always taking care of my mini S in top shape.

My Mother in Law (MIL) and my nephew purchased a vehicle on April 30th, 2017. They still have not received their green slip. They were dealing with Jonathan Lobos tthen after many unreturned phone calls we were informed he is no longer there. She has been dealing with Donald now and still jumping through hoops and the green slip no where to be found. When my MIL asked for an extension plate until they figured out all the info on their end they told her it is not needed so they have been driving the vehicle with an expired purchase plate. Hate to tell you Donald it is needed, a cop can pull you over with the expired dealer temporary plate and give the person driving a ticket? My MIL was also told no need to pay the first car payment since the verification was in process and taking longer due to the bank policy on what and how they could verify. Well today my MIL called to check if the green slip was ready....Yep SHE called they DID NOT call her and they stated she had to rush and pay the car payment today by 4 pm and they would release the green slip. Seriously what if she didn't call them and guess what still no call from Donald at the dealership? What happens when they go to register the vehicle? Will they pay the fees for being late? I left a message for their GM today we will see.

Matt, Kevin, Shadow, and Dawn all seemed very nice and helpful. Was just an oil change visit and the first time being there.

My beautiful car! I can't say enough great things about my experience at Mini of Las Vegas. Chris, my awesome salesman helped me custom build the perfect car for me. I loved how I received updates throughout the whole process and when my new car arrived I was treated like a queen :) Everyone has been wonderful, even the service department where I'm getting the fun extras added! Mini of Las Vegas rocks and I would highly recommend buying your Mini from there! In fact I've been telling everyone!

Absolutely hands down the best service department ever !!! I recently purchased my mini last September and I love it.I needed to have a service taken care while I'm in vegas so I decided to give it a shot. I'm so glad I did. These guys are so attentive and professional, and fast. I'm actually in the South Bay now but to be honest I'd actually plan a trip to Vegas again for any future service requirements. Hands down the best customer service ever !!! Thank you!!!

Not that great! Their not competitive enough for other Certified Mechanics in Las Vegas. Mini Dealer Service overprice and over diagnose problems of my car.

Not pleased at all! I bought a Mini Cooper brand new. Was assured there is a manufacturers warranty. On three occasions now I've been given excuses as to why I have to pay out of pocket - and the items were NOT standard maintenance issues.

I was very excited on my new purchase however the AC system had leakage. After contacting my sales agent he immediately corrected this issue and I am now pleased​ with my Honda pilot. Thanks Chris

Our service advisor Shadow is awesome. He respects our time and does over promise and under deliver. Mini of Las Vegas overall including the buying process is the best place to purchase a vehicle.

Utmost courtesy and consideration for us MINI MANIACS while we wait for our babies to be reunited with us...very comfy lounge. Shadow is the Best and I have been welcomed to MINI OF LAS VEGAS MINI FAMILY....

Fast, professional and easy to book service for your Mini. Never had an issue when dropping off my car.

The automobile purchasing experience at the MINI OF LAS VEGAS was the best ever. No need to drive shop around anymore, just go to MINI OF LAS VEGAS for your next car and buy a MINI.

My salesman Jonathan and finance guy Jon was great. Both guys customer service was excellent and very helpful throughout the process. If you're looking to purchase a vehicle this dealership should be visited. Neither tired to sale me and that's what I liked most about my experience with them. I test drove 4 different cars before making my choice on an the Audi.

Had a huge bolt in my right rear tire and was able to bring into MINI of Las Vegas on short notice to get a replacement tire. Jerel "Shadow" Sucias is one of the reasons I continue to have my car serviced at MINI - he is always ready to help and does it with a smile.

I live in northern Utah and ended up with a bubble on my tire side wall on the trip down. The staff was attentive and took care of my vehicle (helps I have a tire and wheel warrantee). I'd go back for services

Chris was so patient and helpful! I absolutely love my new mini convertible. The whole process was a breeze I'll definitely be a returning customer!

Good experience. Surprised that was covered under warranty so didn't cost me anything. All representatives were friendly and professional.

Beyond my expectations. Everyone was very friendly.

First experience at MINI of Las Vegas and it was a great one! The entire service techs were helpful and informative for this MINI newbie. My personal tech, Shadow, was exception and was thorough in explaining what I had done and things I may need to replace. They do offer rides, but, I chose to stay and wait. They offer a very comfortable waiting area with snacks and drinks that make it a much more pleasent experience. Thanks Guys!

Only full Mini dealership in the Vegas valley. Friendly sales staff. Service department is always booked so call early to get an appointment. If you can ask for Shadow. He always has a smile on his face and goes out of his way to give you the best possible service.

Shadow is fantastic! Very personable & keeps you informed every step of the way.

Chris was a huge help! He knowledgeably showed me my options and allowed me to process my choices without any pressure. The entire car buying process from test drive to paperwork was smooth, easy, and enjoyable. The folks at MINI Las Vegas took great care of me and I am thrilled with my new car!

I bought a beautiful Mercedes SLK350 from Mini of Las Vegas. I worked with Jonathan Lobos and my experience with him was great. He was a no nonsense kinda guy and the process was smooth and efficient. Martin the finance guy was also a pleasure to work with, again informative, helpful and efficient. My over all experience was great and I love my car.

Derek M is a magician! He got us an amazing trade in value, and helped us find the perfect car for our family. I've been driving the new car for a week and I'm completely in love. Best car buying experience I've ever had. Thank you Derek!!

Very great customer service!! Everyone was so pleasant and professional!

Was one of the easiest car buying experiences we've had so far. Chris was awesome in helping my wife with her new Countryman!

went in for my oil change at 9.45 am left at 12.10

Not honest

We were very interested in a car, but the salesman was rude, uninterested, and at one point held our paperwork with personal information waving in the wind and was hanging out with other costumer's next to their cars waving our papers in front of them :(

Great Service

Shadow is the best service tech! He takes care of my Mini Cooper every time she needs a tune up. The staff there is great and the service is fantastic.

Overall this was the best car buying experience I have ever had... Chris U. in sales was attentive, patient, eager and knowledgeable. The MINI staff in general was professional, friendly, and service oriented. (Far from the norm in the Vegas area, where customer service is overwhelmingly poor and unprofessional.) I would definitely recommend this team.

I arrived for my first appt. to have rear latch checked. The part was ordered and my car washed. I made a 2 hour appt. for the next day. I was in & out in 30 minutes. Overall my experience was Great.

Matthew was great as always. Love their waiting room and service. Always reminds me why I bought a Mini. Can't beat it. They continue to impress well after the sale.

Had appt. Mon. to check the hatchback LATCH. Ordered new one & made a 2 hour appt. for Tues. Arrived Tues. 8 am as planned and I was out of there by 8:30 am with new latch and washed car! Now that was awesome ~ ☆

Working with Dawn in the service department was a joy. When my MINI had some issues she took the time to discuss my various options always keeping my budget in mind. I encourage anyone who needs to get their MINI serviced to ask for Dawn.

Awesome experience!! Adrian was super helpful finding the car that I wanted and got me the perfect deal.

Chris was amazing to work with. His knowledge, patience, and kindness really made our experience buying a car the best one we had ever had. Thank you. This will be my second MINI, and MINI of Las Vegas has always had a terrific service department/dealership.

Product that was financed through mini cooper went wrong ! Took my vehicle and for malfunction on the right blinkers front and rear and the service department stated that he had to do with the alarm system. Took the car in on March 28 it was stated to me by Matt the service advisor that it was going to be taken care of. So my car was keeped their overnight. An so on the 29th Matt from service department called me and stated that there's no warranty on alarm system which mini Cooper Las Vegas hired a third-party to have put the alarm system into my vehicle. And that I would have to take my vehicle to the third-party they hired which is swat to get it checked . And yet I am still paying for the alarm system on my monthly payment . Showing good faith you would think for Las Vegas on Sarah would have taken my vehicle down to the place that they hired to get it checked .An note they do not deal with them no more so they're putting it on me now to take it down to get checked;but noteed they are the one who hired them to put the alarm system and not me . And also the conversation Matt has stated that he had left a message also the general manager . And also i called an left a voice message for the general managers line to return my call. An today is the 31st and no call was received!

My second Mini Countryman needed a new clutch at 23000 miles. $4100. Nice way to treat a repeat customer. Worst customer service ever.

Very helpful folks. I'll definitely come back again.

I ordered a vehicle for the first time in my life and the experience was great. The salesman, Chris Uhles, was very knowledgeable, helpful and patient. After the car was ordered he constantly kept me update on the car's progress and location. Once it arrived, I took possession and Chris thoroughly explained every operating detail about the car. No wonder he's the #1 salesman. Thanks Chris.

Very Satisfied to know that MINI Corporate was able to fix my recalls and had the best service writer DAWN. She is awesome! Thank you

After multiple emails and texts, I was assured the car that looked so good in the pictures looked even better in person. I specifically asked about, dings, dents, scratches and was assured the car was like new. Therefore, I put $5,000 down on my credit card to hold the car, I purchased a one way airline ticket to Vegas, paid for a hotel room... I committed to purchasing the car. Upon arrival, I was very surprised to find multiple dings from hail damage, a large dent in the roof, multiple scratches, and large car door dings in the fender. Their solution? Attempted paintless dent repairs then offered me $500 toward an extended warranty. I write this on a flight back home after getting a cab back to the airport and purchasing another one way airfare. That's right, after all the expense I'm out to travel from Kentucky to Vegas to look at a car that was misrepresented, they didn't even offer to give me a ride to the airport. This is why car dealers/salespeople have a "bad name" - they earn it!

Shadow is the best! He is helpful and takes the time to explain things.

We enjoyed building our Mini with Chris Uhles and Donald Anderson. Chris kept us informed as our Mini was being built and even sent us a picture of the ship it was being sent on when completed. Donald worked with us on the features we wanted and when we picked up the car January 20, 2017 showed us all the new features it had. This is our third Mini we've built with the help of the staff at the Las Vegas Mini Cooper dealership. We highly recommend buying a Mini from them. Great customer service throughout the dealership.

It's absolutely wonderful. I love my MINI family. Great service. Great advice.

Went in looking at a vehicle I had noticed driving by and was greeted very politely and asked what I was interested in. Was shown that vehicle at that time but I did not have any more time and had to leave. The salesman only asked that if I was interested to call and make an appointment when I did have more time and to bring my wife if I would like. No pushing and not holding me up just let me make the decision to return.

Excellent service.. found me the car I wanted. Looking forward years of working with this dealership

Great customer service (Dawn). Outstanding work on my 2015 mini cooper S fast and clean.

My Mini was in for regular service, and the service was excellent! Thank you, Dawn and the service mechanics.

Chris Uhles is amazing sales person- from the first time we met to the follow up calls.

Kevin was very pleasant and with his friendly personal approach took me through each step the service department would perform and when I mentioned a problem with my phone connection he stopped & took me out to the car personally and fixed the issue & we returned to his desk to complete the service schedule. Car service was quickly completed and he came out to the waiting area and took me to my newly washed car. Outstanding!

Very pleased with my experience at Mini. Bought a used vehicle and I love it. Roland was a big help and made the transaction as painless as possible. The guys in finance were great. Would definitely buy from again.

Made an appointment for vehicle inspection, discovered i could do my oil change. They did the inspection and oil change in 2 hours.

Excellent experience with Chris who sold me a BMW convertible. I flew in from out of state to see the car and he picked me up and dropped me off at the airport. A seemless experience from start to finish and never felt pressured.

We were impressed! Great customer service, prompt in their responses to me via text or email regarding the vehicle. Gave adequate info about the car online, fair price on the car, kindly sent me more photos of the car at my request. They had the vehicle ready for me to look at and test drive when I got there. Even had a specific test drive route, which enabled us to test the car at freeway speed. The showroom really catches your eye and makes you fall in love with MINI's and they offered us snacks and drinks. We are very happy with the HONDA PILOT we purchased and would recommend working with Jason Weinstock at MINI of Las Vegas.

Great experience Nice people Great Cars.Would recommend everyone go to las vegas mini

Great Service. Service Rep clearly explained repairs needed and costs.

Chris was absolutely incredible!! Very knowledgeable about the car! Absolutely in love with my MINI! Thanks again...

Dawn is always very helpful and pleasant to work with. Thanks Dawn, once again, you rock!!!

I recently purchased a 2002 Toyota 4runner, preowned, the salesman was helpful and upfront with me about the details of the vehicle. This was my first time purchasing from a dealership and it was a quick and easy process. Total time for test drive, paperwork, and working with finance department was around 3 hours and I drove home that afternoon with a car that felt brand new. I worked with Chris and John both enthusiastic and took interest in who I was a person and the kind of life I had and how the 4runner would benefit me, they did not just sell me a car, they made sure it was the right car. Thank you again, may the new year bring happiness and joy!

Matt provided customer service above and beyond any customer service I've ever received at any dealership or any service I've gotten anywhere! My 2013 Mini Cooper runs like new...I love it! I can't wait to get another Mini Cooper in the future...I am loyal because of this experience more than I love motoring and being a Mini Cooper owner.

Excellent service! I'll be back. .................................................

I really love working with Dawn as my service advisor. She is the best!

Always friendly, and provides answers to all my questions and concerns.

I have never bought a used car and I have to say I was totally overwhelmed by how good the experience was. Chris our sales was was incredibly knowledgable, very honest about all the models. Relaxing and friendly throughout the whole experience. Jason who dealt with the finance and warranty side was just as wonderful. They literally went over and above to ale the whole experience awesome. We test drive and bought a 2013 Mini Cooper and could not be happier with it. Even when we had a small issue less than 48hra after the car was taken home, we took it back, they looked at and said, that's not right and it went straight into their service shop, no fuss, sorted in a few hours and totally covered. I'm literally in shock and how wonderful this experience was. Being British. I was expecting the dodgy car salesman approach we get in the UK. I couldn't of been more wrong. Thank you guys for just being awesome!

I was at the dealer recently and tried to buy a used car i need to get the right vehicle for my family so i went back multiple times and test drove multiple vehicles which was fine. I worked with a internet sales manager who was a great guy and help me out a lot. The only problems I ran into after the last test drive he was pulled off me and not replaced by any other sales people to assist me. Seems the manager of this manager pulled him off us intentionally to get a bigger sale. It was pretty rude we were just left on the lot. I've been to many dealerships this is the only one who has not given me all the attention i need to purchasing a car.

My best car buying experience ever! Got to see the car that I was interested in. No haggle price was clearly posted so no guesswork needed as to what the drive away price truly was. My sales person Donald was great. He made me feel like he was there to help me see and understand anything that I had wanted to know. From seeing the car that I wanted, test drive to roll off the lot, I was totally done in a little over an hour. I love my 2016 Mini Cooper S and I applaud the staff at Mini of Law Vegas for making it such a great experience. Thank you!

Great experience as always! Dawn is awesome! Great service and fast too

Not just Dawn but everyone has always treated me great. This was my first new car purchase and it's been a great experience, I brought my own financing but BMW offered me a deal I couldn't resist and they gave me a great trade on my Scion. Thank you I appreciate you all.

My service provider Shadow was top notch!!! He really cared about me and my car!!! He went above and beyond to make sure all was ok!!! He is now my Personal Service Writer!!!

You guys always been amazing!! Great customer service! Friendly

The best so far. He was courteous and professional. Willing to help. I really do appreciate the excellent service.

I am enjoying my new Mini. The Mini Countryman has all the bells and whistles I like. It is roomy and fits my lifestyle perfectly. I was impressed with the ease and the expertise of my salesman Christopher. He went above and beyond to make my experience positive. I have called him with questions even after the sale and he is quick to respond. He has directed me with ease and confidence. It made me feel more comfortable knowing he was knowledgeable in not only this type of car but the whole industry. FIVE STARS from me. Thank you so much, KJ

Thank you SOOOO much Matt, Danny and Shadow. One lil light bulb, who would of thought could cause so much pain.....YET, you made it painless. Thanks for your help and continued great service. �my mini

Love my new Mini Clubman! Before going to Mini, I checked out other vehicles and met with other sales people who really didn't know their product. When I walked into Mini, I was greeted by Chris Uhles. Super polite, super professional, and extremely knowledgeable about Mini. I can't say enough nice and positive things about Chris and Mini of Las Vegas. ��������

This was my first experience with purchasing a mini..as a current BMW owner I was expecting a nice car and was happy to see I would also get great service in purchasing my mimi...Chris was knowledgable, friendly, patient, etc....Great experience.

Great experience, the customer service was outstanding. Appreciate the attention to detail.

Love the people here they made us feel so comfortable and didn't judge us I moment as we walk in the lot they took thier Time and made us feel like anything was possible from the salesman to the manger to the finance guy !!! Thank you Mini for making my son dream come true !!

Ever since I started taking my mini in at this dealership for maintenance and repair, I never had to retake the car in for the same thing. It's pricey, hence, the four stars but worth every penny in exchange for peace of mind. They're never pushy, always professional, and with a smile.

Bought a Ford 150 and was surprised when I had it checked out, that there were so many basic maintenance issues that were not even taken care of. It was sold As Is, but all the fluids needed changing, Oil Pan gasket needed to be replaced. transmission has a leak, Brake Fluid was very old etc etc. Coolant needed changing. At 81,000 miles, the spark plugs were original. It's the little things that count. The dealership failed here. No real offer to take care of anything.

Easy - straightforward- I was able to find what I wanted.

The dealers name was John and he was amazing helping us find the right vehicle. All the sales staff and financing people including Kevin were so helpful through the entire process. It was a long day but it turned out to be amazing. We are very thankful to AutoNation for getting us a 2009 Kia Sedona with low miles for an amazing price. we would recommend this to anyone looking for a great car at a great price Weather new or used.

Excellent dealer. I just bought my new car form this dealer. Jason Weinstock at Mini Las Vegas was super helpful and extremely knowledge. Thank you for your help. It was a great car, I love it .

We had such a great and easy experience buying a car.

Shadow was our contact person. I could not be more satisfied. Him and the Tech. found several more things wrong, so we were able to take care of them also. He also kept up to date as the work proceded. Ed the Shuttle driver was also great.

Great customer service Matt in service was great!

The sales team was very friendly and put forth extra effort to make sure I got what I wanted. They didn't try to push me into a vehicle that was out of my budget. They were willing to work with me.

Dawn always provides friendly and professional service. I'm updated regularly, and the car is completed as promised.

Great customer service! The staff are very accomodating.

Had a great salesman who answered all my questions and that made my decision to buy the first of many mini coopers.

Our recent visit at Mini Las Vegas resulted in a great experience (thanks Chris) and a wonderful new Mini (thanks again Chris). Mini of Las Vegas really takes care of their customers.

This was by far the best experience I have ever had shopping for a new car. Thank you so much Chris for the experience and for helping us find our new Mini.

The sales person, Chris Uhles was extremely knowledgeable in all things Mini. We came in looking for one model but went on to buy a Mini Clubman and we are very satisfied. We would recommend talking to Chris Uhles if you have any interest in a Mini.

I FOUND MY CAR at MINI OF LAS VEGAS! We were looking for an affordable pre-owned auto, read quite a few car reviews to determine what we needed, and found "Mini of Las Vegas" on West Sahara. Although we weren't in the market for one of those adorable Cooper Mini's, we knew Mini is part of that fabulous network- AutoNation, and hoped to find our future car there. What we found was so much more! The staff was personal, knowledgable, not at all pushy, and really looking how to serve us. Mike Bagwin, our salesman, exceeded our expectations by his patience, hard work, friendliness, and great sense of humor. What a great guy to spend time searching for cars with! He found us some great deals and was super attentive to what would work for us. We ended up literally finding the car of my dreams! (Ask Mike if you want to know what it was!) Not only was Mike wonderful to work with, but Tom Yerace, the General Manager was marvelous and made us feel right at home. Finally, the paperwork was actually a joy to complete. We were astounded with the results of our finance officer, Graham, who searched around to find us a financing rate at LESS than HALF what our bank was going to offer us. If you need an auto loan, we would Not recommend Wells Fargo, but instead, try the wonderful people at MINI!! We were super pleased on every count!

I'm always treated like royalty by Dawn Trail in the service department, her staff of mechanics especially Jeff always ensures my Cooper is in tip-top condition.

Don't bring your vehicle to this Mini unless you have to under warranty or don't have another mini service in your area.

Kevin is so helpful and always offers the best rate on my repairs!

Excellent will return for another Mini. Great salesman. Excellent service department especially my rep

Chris U. and Kevin are amazing, and helped me get in and out of there as fast as possible, there was no haggle

The service and purchase that I made everything went excellent.

Got us in right away and very fast service and they even washed my car

Buyer beware! They made a mistake on my paperwork and overcharged me for my vehicle. I showed them the price printout they had given me and a screen shot of the price from cars.com. They admitted to making a mistake but told me that because I signed off on it, that is the new sale price! There is a reason they have an "F" rating on BBB. My advice is to shop elsewhere.

Recently purchased a Mini Countryman S precertified vehicle. Jordan was the best! I am not fond of the car buying process or spending hours in a dealership, but he made it a pleasure. We were able to get 0.9 % financing which was a big plus too! Dawn in service was very, very nice as well.....had bonnet stripes put on front and she arranged for us to get a rental car for 1 day while this was done. It came out beautiful! Overall very happy with this experience!!

Good service, car was done on time, Dawn was great

Mini of Vegas helped me get my car back on the road when my engine was shot and helped me with all of my warranty work. Truly the way I believe customers should be treated

as always the service was incredible and Dawn rocks the service Dept.

They are very helpful and caring!!!!!! I love MINI!!!

I am so very happy with my 2014 Hyundai Elantra. The entire experience at Mini of Las Vegas was incredible and Jason was exceptional. I highly recommend their dealership and Jason.

Chris was absolutely incredible!! Very knowledgeable about the car. No high pressure sales tactics. Just the facts. Helped me find the right Mini for me. Love my Mini. Very satisfied with my experience.

Great customer service from both Matt Blank and Chris Uline. Very informative, helpful, fair, not pushy, no gimmicks

We were part MTTS2016 and when we had an issue we came to Mini of Las Vegas. When we pulled up Dawn greated us and made us feel like part of her family. If we lived in Vegas I am sure she would become one of our best friends. She keep us updated and got us going again. This dealership went above and beyond to help us

Thank you Jason and Kevin! Just drove my 2014 Hyundai Elantra home. Best car buying experience ever! I highly recommend your dealership to everyone. And a thank you to Tom who very graciously gave me a Mini Bulldog! You guys are the BEST!

I was treated VERY well, by EVERYONE involved... from the Sales Manager, to the Sales person, to the Finance guy. EVERYONE treated me with respect and wanted to get me the best deal they could. To me, it just wasn't about selling me a car - it was about selling me a car I would be happy with!

Thank you MINI of Las Vegas for getting us back on the road so quickly! We were on MTTS 2016 & our fuel pump started having issues. We called upon arrival to Las Vegas at 7:30 pm & found out that the service Dept was staying open until 11 pm to help all MTTS participants out! Service had our MINi fixed by 9 pm! Awesome! We are back on the road & headed for Palm Springs! A special thanks to Dawn Sutton! You made our problem go away!!!

We came in with a car in mind, Donald took us through the test drive, answered our questions, facilitated the purchased and had us out the door in less than 2 hours! Great job!

Was fast relaxing and no pressure had to wait a little for the final financing guy but all in all was good I'm very happy with all the sevice I got , every one was respectable and seemed happy to be working there , I would tell my friends to go buy there car here

At first I had an awesome experience when I was looking at their used cars. I really loved a used Hyundai Tucson that they had. I went to check out the car 3 times to make sure everything was okay. The staff was very nice and helpful during this time. I ended up buying the car for a reasonable price. On the day that I went to buy the car, they took it to be detailed and washed while we were signing paperwork. During this time they LOST THE KEYS TO THE CAR. I was waiting for about an hour and a half after all the paperwork was finished for them to find the keys. Finally, after saying something to three different staff members they rented me a loan car. Apparently they lose keys to vehicles OFTEN. Which is ridiculous because it's a dealership, they should not be losing keys to cars. After about 4 days, they wanted me to drive all the way down to the dealership to return the loan car because they finally found the keys. This dealership is half an hour from my house, so this is a HUGE inconvenience to me. I had to ask them to bring the car to my house and they can take the loan car then. They weren't apologetic whatsoever when THEY WERE THE ONES THAT LOST THE KEYS. Then after driving the car for a couple of days, my car stopped in the middle of the road. I took it to Autozone to get checked (who were amazing by the way) and told me to take it back to the dealership because a terminal on the battery was coming off and MINI of Las Vegas should have checked it before they sold the car because this is an important thing on the car. MINI of Las Vegas "supposedly" has a 120 check point list, so how could they have missed that? I took it back to the dealership and luckily the service guy I was assigned named Shadow was very nice and friendly about fixing the part. He also gave me fantastic tips on my car about the tires and oil changes. I highly recommend Shadow! He took very good care of me. I also told my salesperson about the shaking on my car when it goes above 65 mph and he claimed that "it's normal" and did nothing to try to help me. This shaking is not "normal" it usually means a car needs a tire rotation or alignment. So now I have to pay for it myself because MINI of Las Vegas is doing NOTHING to help me. I just took my green slip and got the heck out of there and I'm never buying a vehicle there again and telling my friends and family members to never go there.

A great experience as always and will continue to take my car

I recently purchased a 2015 Honda Accord for my daughter at Mini of Las Vegas. the salesman, Jordan Centurioni, found the car and terms I was looking for in a couple clicks of his mouse.Jordan and the finance manager, Kevin Rucker, were professional, courteous and efficient. My daughter and I drove the car off that afternoon.

I could not be more pleased with my service advisor Jerel Sucias. He delivered first class service and I was very impressed. This was a great experience!

When i first walked in i got no welcome when i test drove the car it was nice although i kind of had my mind set on a another car i would up getting the car on they lot they gave me a sweeet deal but the dude broke my door handle so they going to replace but overall i told them the ac compesser is out because i took it to a mechanical repair shop but mini declined to do anything and they were rude

Was impressed by the fact the salesman had been a mini cooper owner for over eleven years. Made me have confidence in the car and the customer service.

Christopher Bennett went above and beyond to help me get the Mini Cooper that I picked out.

Desert mini does an amazing job and Dawn always remembers my name, it makes me feel special !

Not too impressed with salesman and his response to phone calls or being there for an appointment. Was lacking in accurate paperwork and response to questions. Would not buy another car from them.

I had a great experience purchasing my new cooper , excellent customer service from start to the end.

Minicooper never fail my expectations, specially Ms. Dawn Trail for the exceptional job she always showed to me very professional ,accurate and awesome job. Thanks Dawn very much.

I drove my car to mini dealership in Las Vegas and told the service advisor that I have two faulty codes referring to mild unction of High Pressure Fuel Pump. They replaced it as it has its own warranty. Cannot be happier than that.

I have no comment -- the drive rep did a great job

I will never buy a near/or new car from this dealership ever again. I am in the process of waiting for the title so I can go to a Toyota dealer and exchange this car for my granddaughter.

great experience, excellent sales staff, great car

Kevin in service is great. Makes a promise and sticks to it. Honest and trust worthy guy!

Tony Bowler helped me find the car I wanted and was a cool guy. Thanks Mini of LV

This is my third car from the dealership and I can honestly say I'm very happy with the experience. Everything was great from as soon as I got onto the floor. I got helped out by a gentleman named Chris U and he pretty much made my buying experience perfect. I walked out with a beautiful 2015 electric blue Mini Cooper. They take care of their people and I'm very proud to own this car and part of the mini family!

Good service,they try to work with you, no pressure.

I purchased a used truck from them $25,000 as is. I had problems with it the second day. Took it back in so they could check it. They just washed it and gave it back to me the same way. 2 weeks later check engine light came on, so I took it back in, and rude ass Kevin in service dep. Was trying to charge me $800 just to look at it but gave me an estimate of $1260. Had a talk with Xavier (sales manager) and said to leave the truck and the were going to work on it and call me to let me know the status. 05-18-16 until this day they have not yet contact me but I already started receiving collection calls for the down payment check i canceled on the 23rd. DO NOT DO BUSINESS WITH THEM. And if you do be very careful. If you get a used vehicle get warranty for it. And good luck with the service department people.

Great service, clean dealership, great employees. I have been using this dealership for 7 years and its all been great.

I FOUND A VEHICLE ON-LINE AT MINI OF LAS VEGAS AND PLACED A DEPOSIT ON THE VEHICLE UNTIL I COULD FLY IN TO INSPECT IT VISUALLY AND TAKE A TEST DRIVE. I COMPLETED THE PURCHASE AFTER THE TEST DRIVE AND ARE IN THE PROCESS OF HAVING THE CAR SHIPPED TO ME IN ROYAL PALM BEACH, FLORIDA. TONY DID AN OUTSTANDING JOB AND WAS ALWAYS IN COMMUNICATION WITH ME DURING THE BUYING PROCESS. I WOULD HIGHLY RECOMMEND ANY CLIENT TO BUY WITH CONFIDENCE AT THE MINI OF LAS VEGAS DEALERSHIP. ED

I had a wonderful experience because of Shadow. He helped me through my service and made it wonderful.

For an "older" guy who has had many, many experiences with car dealerships and service reps for the better part of 70 years, today was one of the most pleasant and comfortable experiences ever thanks to service consultant, Matthew Bland. While the news of mounting expenses weren't the better part of my day, Matthew's professionalism and sincere manner seemed to soften each pronouncement. I truly appreciated being informed throughout the day as to progress made and work yet to be performed. I congratulate Mini of Las Vegas for employing Mr. Bland and other quality people who know their jobs, perform them extremely well and treat the customer in a patient, understanding and kindly manner.

My Service Advisor Matt Bland was curteous, took care of some additional items to be looked at and got me in and out with a clean in an hour. Thanks Matt.

I purchased a 2012 Mini Cooper s all4. The service was amazing and the people were very helpful when answering my question.

As always, the associates are nice and know who you are when you arrive for service. So far, warranty repairs have been completed hassle free. Communication is stellar, car is always clean when ready. Luv this place!

Service personnel are always courteous, accomodating & professional. Amazin experience overall!

Got a great deal on a 2015 at Mini of Las Vegas. Felt that we negotiated fairly and everyone walked away happy - especially me!

I went to the dealership after seeing a few used Minis online to see for myself. I found what I was looking for and then got in touch with a salesman. Chris Bennett was very polite and professional. Not pushy or trying to give the hard sale. I had a trade in vehicle and a pre financed check in hand so the negotiations were straight forward. There was no upsaling or slimey pressure. The guys worked with me to get to the figure I wanted and I was out the door. It was about as painless as it could be. Thank you Chris and Mini of Las Vegas.

Mini of Las Vegas and Victoria in particular made the experience a pleasure. The cars sell themselves and the hardest part was deciding which one to buy. We test drove three or four different models and are extremely happy with our decision.

. Dawn is the best. She always keeps me informed and has exceptional customer service

Great buying experience with our 2016 countryman! Tony was awesome:)

I bought an used Toyota Prius . The car is so good.

Great experience. Entire staff was professional and helpful. Great salesman in Donald. I hill recommend him.

I always try to schedule my service wuth Dawn because she's the best service rep there. She cares and she is honest.

Mini of Las Vegas this dealers are so helpful,honest. I went Las Vegas from Seattle to buy my car I found them more than my expectation. Because they helped me a lot with a price and everything,they are Understandable. I recommend to visit them. You would like their job.

Roland Wheaton was great! He was courteous, patient and extremely helpful in helping me choose and make the decision to lease?

Overall excellent experience!!! Fast, friendly service

Great buying experience at mini Las Vegas Tony and Victoria were awesome!

Chris Uhles, thank you so much for your exceptional customer service. You made my experience comfortable and exciting. My first new car is everything I had hoped for and more! You and Graham were wonderful and professional, answering every question and any concern I had. I couldn't thank you enough for all the help. The rest of the team was also very friendly and pleasant. I will recommend others to see you all in the future.

Chris was exceptional at helping us. Though it always seem to take a long time to finalize a deal, it was a good experience.

After having a TERRIBLE experience at another dealership the previous day, I walked into Auto Nation Mini a bit hesitant and uneasy. As soon as I walked in I was greeted and assisted right away. In less than 2 hours I was signing on the dotted line of a great car that I was so happy with. Jason was extremely helpful, straight forward and never once did I feel like I was not getting the best deal and service possible. I will recommend Auto Nation Mini to anyone and everyone - such a great place!

I would like to thank Jason Weinstock. I purchased a Ford escape. It was older but he was very helpful and went over everything with me

Absolutely a great overall experience was treated fabulously from the moment I walked in the door. My sales person Donald was exceptional.

Had to take a my car in for a scheduled maintenance. I was very happy with my service rep and the quality of the repairs.

We are from Bourget, Ontario, Canada, and as Mini owners wanted to check out the dealership as well as purchase a few golf shirts. The product line is different from what we can purchase in Canada - our dog Sass is going to be "stylin'" with her new Mini collar and matching leash. Josh in the parts department was so kind as to put a rush on the order for the collar (proper size was not in stock). We are very impressed with the customer service!!! Thank you Josh If we lived in Vegas, guaranteed we would be driving MINI of Las Vegas vehicles - David Brown & Patsy Jacobs

I think it is very important to either take a picture or show customer part that needs to be replaced.

This service dept is wonderful. It's a no pressure, dare I say, relaxed atmosphere. For a service dept that is really all you can ask for. The staff were extremely helpful and even funny at times, to help lighten the mood. The process was thorough and easy.

We found several cars we were interested in, online, at cars.com. We made inquiries, but Bryan was the most responsive. Since we lived out-of-state, we were unfamiliar with policies and procedures. Bryan was able to facilitate the purchase and financing. His caring and attention to detail made a great deal even better. Alexa, at the dealership, was able to complete the final paperwork in a timely and professional manner. All-in-all, we ended up with a car we truly love, at a very fair price, from a dealership we trust. We would not hesitate to do business with these folks again!

I went in not expecting to be purchasing the car that same day but ended up doing so. They had the car I wanted at a good price so I decided to trade in my car and get the car that I really wanted. Overall a pleasant experience and I would recommend them to anyone. Just be patient when you first arrive as they seem to only have 1 customer service personnel and it might take a little bit before he is able to get to you. Good things are worth waiting for rather than rushing to buy somewhere else and possible regretting it later on.

Extremely low key and low pressure experience. Respectful and professional throughout entire buying process. Jason is very knowledgeable about the product line with a contagious enthusiasm. Absolutely love my Mini

The customer service was suck! Her name is Drawn! Every time I came here to fix my car it was cost a lot of money! but it was not too disappointed as her service was so bad especially when she talked and showed dissatisfaction! I won't get back to fix my car here anymore I promise!

My experience was great at first and Donald was awesome. My only issue is after the fact , I am told that I need to add more money to my down payment , which was never discussed with me beforehand. So, irs def a bummer and I think that is something they should make people aware of before they purchase the car. Other than that Donald was great and I have already told many of my friends to visit him and no one else. ?

Friendly and warm. Very helpful on problem solving. Resolved my tire issues- saved me money.

My husband and I were in the market to get a new car, and we had brought my parents with us, as my mom was a consigner. We found the perfect car for us right away! We ended up with a 2008 Ford Edge and it is in pristine condition. Jason was the one who helped us, and he was able to tackle our complicated financial situation. It was the most present experience I've had while getting a car and we feel very well takers car of.

Jason and company were fantastic. No pressure, just helpful advice

Very interested in showing you the cars that interest me. bought and drove away in two hours

In a time of diminishing customer service in general, it is refreshing to find an exception, especially from a car dealership. I feel that my service adviser, Tiffany, went above and beyond to make sure that I was satisfied with my car repairs. She seemed to really care about my problems and did her best to ease the sting of a costly repair. The service was done in a timely manner and everything was handled in a professional manner. I highly recommend.

Beehive manager is very helpful and wants to make sure you have the best experience

I had an early appointment and was at the dealership by the time the "Service Dept.' opened. They took the car in, took care of the paper work, I waited for a couple of hours and I'm done. No hassle.

I went into Mini looking to buy a used car and uncertain that I would be able to get financed. Mini not only financed me but put me into a beautiful car way beyond my expectations. They made the buying process as easy as possible and worked with me in every aspect of deal. It took less than 2 hrs to find my car and drive away the proud owner. Thank you Dylon and everyone at Mini, you guys are awesome.

My wife and I had a great experience after several bad experiences in a row. We're definitely happy with our purchase And would return here next time we buy a car, our salesman Chris was awesome And will look for him when I return.

Went through this dealer to get a 2010 370z, one week later I was called back to return the car due to dealership not being able to finance car for me AFTER signing all paper work, cancelling registration and insurance on car traded in. Dealership even gave me wrong placard at first , and general manager was very un helpful even after talking on phone with him for help. Would not ever recommend to anyone, and would not go back.

Buying a new car is right up there on the stress index but this time, with Chris Uhles as the salesperson, the entire experience was flawless. Chris quickly figured out what we wanted, showed us solid examples, and never tried to steer us in one direction or another. He talked us through differences in models and options, offered opinions, and gave us a great education on MINI. He inspired our trust, found what we were looking for, and helped us make what we know was a great deal. It would be tough to find a more friendly and knowledgeable car salesperson. Chris is in a class by himself. Really impressive was his follow up. After the deal was done, Chris followed up to make sure we were happy and to answer questions. A very good guy, a good fair deal. MINI's lucky to have him. We were, too.

I'm extremely happy with our service. I will highly recommend this dealership for both sales and service. Everybody was friendly and attentive. Awesome customer service.

My experience at this dealer was by far the best dealer experience i have ever had. Jason was great and helped me get into a new Countryman. Jason is also a fellow MINI driver and was very knowledgeable about what he was selling. I think it is really great when the person selling is also a customer/fan of the product. Alexa, the finance manager, was also great to deal with. Also also a MINI driver/enthusiast, she offered insight into what add-on services were worth getting and wasn't trying to sell me everything she could. The atmosphere at this dealer is very refreshing compared to others I have been in. It seems very relaxed and feels more like an owner's club than a dealer. I will definitely be recommending this brand/dealer to my friends.

I came in today to get an oil change and I had the worst experience ever! I got there at 7:15 for my appointment and I didn't get out of there until 1 in the afternoon. I went up to ask the man how much longer it would take and he said it was just being washed. Two hours later I was still waiting to get my car back

The first day I went to Mini of Las Vegas the representative was not very helpful. I assumed the way I was dressed that I might be just wasting his time. That Wednesday September 25,2015 I told him that I would be back on Friday to buy that car because I really liked it. I thought he should of been a little more professional on trying to more information from me to get me to come back. If I didn't really want that car I would not have come back. I returned to Mini of Las Vegas on Friday September 25th. I was approached by Xavier who answered every question I had. He was almost as excited as I was. The process was very quick and to the point. Mr. Taylor was very professional and good at what he did. I don't remember the other representative who I signed all my paperwork with, but he was very nice and kept me laughing. I would recommend other customers to the company. Thank you for your service

I had an appointment to get my car serviced for the 1st time since I bought the car and I was so shocked by how amazing I was treated. They were short handed because of the holiday weekend and they were super busy but they went above and beyond to make me happy. I was raving about a product in the mini store that I have always wanted but couldn't afford and they gave it to me as a courtesy because I had to wait a little longer for my car. They even gave me a loaner car so I didn't have to wait the entire afternoon for my car to be serviced. I have never felt so special and appreciated from a car dealership before. I will always have my Mini and I will never go anywhere else. They are so great at what they do, I really hope they get recognition for it.

Nate's attitude reflects a rare honesty one doesn't see very often these days in car sales. He's smart, savvy, direct, works hard for you, and isn't afraid to be fair.

The dealer, Anthony Bowler was so cute. When I told him what I decided to name my new car Madeleine in an email, he wrote a note of greeting and pulled her into the show room, so she would be the first thing I would see when I came to collect her after work yesterday. Oh, the FEELS! There's a whole thread about my positive experience on Facebook. I'll happily tag you to the thread if you have a Facebook page, Mini of Las Vegas :) Thank you for my new friend, Madeleine! -Ashanti

I want to thank Dawn Sutton, of Mini Las Vegas for the most Amazing service! I have ever had on my little cooper. My experience has been more than I ever dreamed of! The quality, care and compassion is superb! I want to thank personally, my Amazing Mechanic Mike, who always makes sure every nook and cranny, is fixed on my car. He goes way above, and beyond to take care of everything on my vehicle. I am so Blessed, to have such Amazing people, to take care of my little Coopster! I highly recommend MINI of Las Vegas.

Everything was great but copy machine jamed but no ones fault. Made the wait a little longer than expected

I got my first MINI a couple weeks ago, and have been very happy! Chris was great -- very knowledgeable and helped me quite a bit in figuring out what options I did/did not want. And in locating my new car, when it turned out to be one not on the lot.

Was a quick and easy experience Kevin was great to work with

I always love how they are never too busy to take the extra time to explain/show you any question resolution that you may have.

Traded in my wife's Clubman for new 4 door Hardtop. Jason (sales), Noe (finance), Brandon (manager), and Dawn (service) were all fantastic. From start to finish they helped ensure that we had everything we wanted AND needed. This is now our 5th Mini Cooper and after this experience, we are excited to buy number 6 when our son turns 16.

Very DISAPPOINTED that we purchase a used car from this dealership 2 weeks ago at the Big Arena event sale. We recently relocated to LV after my husband retired from 30yrs of Naval services & is now a retired disabled vet. We had great help from the sales rep & then after we gave them our money & was getting ready to take the car home we saw there was only 1 set of keys so we asked where the other key was & was told they keep the spare keys back at the dealership & we expressed this would be a deal breaker if there are no other keys, they assured us we could pick up our keys when we brought our car back to be detailed. However, when we brought the car in there was no other keys & NO ONE seemed to know anything nor wanted to help us with this. My husband has made several calls & left voice mail messages with the Manager Brandon Busse & he has NEVER even given us the courtesy of a return call. The sales rep called & told us his manager said because we got a great deal that they would not pay for an additional key or replace the key. It's a shame that the sales person was so GREAT the Management is so disengaged with the customers. So disappointed that this dealership & management would treat Disabled Retired Vets this way & how dishonest they are. We would have NEVER left with the car had we known there was no 2nd key. We feel like they took our money & then tossed us to the side. Shame on this manager for not be honorable & I will NEVER buy or recommend this dealership to anyone & ESPECIALLY to any Military Member's. Also, the car label showed the car has blue tooth & alloy wheels which it DOES NOT, it's like a bait & switch situation. The Management here is HORRIBLE & NOT HONEST & WON'T return phone calls. Shame on them.

I have wanted a MINI for some time and finally decided to go for it. I went to MINI of Las Vegas expecting them to be like any other car dealership. I was pleasantly surprised. My "motoring advisor" Chris was fantastic to work with. He is a MINI enthusiast and it shows. He answered all my questions knowledgeably, and did not pressure me into a sale. I did my research, and I feel like I got a fair price for the car I wanted. Chris has stayed in touch with me to answer questions, share tips, etc... I'm really pleased with the whole experience. Alexa in finance is also great. I came in with pre-arranged 3rd party financing because I didn't want that to be part of the price negotiation. They were able to get me a better rate. Buying a car is a business transaction. You need to go into it knowing what you're willing to pay for and where you draw the line. But if you go in with clear expectations and a good attitude, and you work with the right people on the other side of the table, it can be a great experience. The people I worked with at this dealership were the right people.

The process was easy and good until I went to get my second set of keys that I was told were at the store. When I arrived there was no second set, no amount of phone messages left with management seemed to matter and the attitude of the guys at their front desk was off putting to say the least.

Great! Loved the people and got a great price. The surveys are too long.

Donald Anderson was just perfect. All the staff at Autonation Mini were amazing. From the moment I walked in, to the moment I left, I felt valued and I was treated with the utmost importance.

Buying my dream car was a great experience, we had a good deal. Customer service was fantastic! I'm a happy customer and new owner of a beautiful Country man Mini Cooper! Thank you Jason!

I was fortunate to have Chris as a sales rep. He was knowledgeable, patient, helpful and committed to insuring that all of my questions were answered and that I was comfortable with my decision to buy the Mini. Too often buyers have to suffer through pushy sales reps in order to buy a car. Chris understands that and worked hard to be helpful. The whole buying process went well.

Went to the dealership with my friend and Chris was an AWESOME salesman. He was professional, nice, and not pushy. He gave good feedback and also allowed my friend to roam the lot to see what can fit his budget. Overall Chris is the main man to go! This is CUSTOMER SERVICE TO THE MAX LEVEL! ^_^

I have always been treated exceptionally great from the time I purchased my mini up to today when I come for service. The service staff is exceptionally friendly, courteous and very professional. They really treat you like a friend,

Chris Uhles was amazing! He knew EVERYTHING about the Mini that I was purchasing and went above and beyond to make the process a breeze. His wealth of knowledge was amazing! I look forward to working with him again in the future. As for my car, I am in love! It is absolutely perfect for me (: I couldn't be happier.

Great service. Gave me all my options and offered the best deal!! Thank you

It was a great experience as I was a first time buyer , however I had to wait several hours next day at the dealer cuz my keys didn't work ; finally they remove the receptor who had an upgrate to open your garage ... I was sad for it , but great service in general

Mary was very pleasure to work with. Transaction was very smooth and easy. Service advisor ( shadow) was also very nice and accommodatable to what we need.

Mini cooper of las vegas was a great experience for me as a first time car buyer- Jason Weinstock made the process easy and enjoyable- and I LOVE MY NEW MINI! Service doesn't end after signing, I have a great warranty and feel supported through the registration process. Thanks Jason!!!

Easy to purchase. Fair price. Friendly attitude.

MINI of LV is fantastic! Jason was wonderful to work with and helped me find the right mini for my price range and lifestyle. Everyone there was very friendly and knowledgeable.

I am happy with my purchase of a Nissan Sentra. I went in to the Mini Cooper, Auto nation dealer intent on a purchase. I met Xavier, he was professional & personable. After test driving & viewing many cars Xavier ran the numbers and I made a decision. Everyone at Auto Nation was pleasant and courteous. My buying experiences was not as exhausting as it was years ago. When you make a car purchase, it is unusually long. This was not as long, and I drove home with a new car, thanks to Xavier , Alexa & all the people at Auto Nation. Thank you.

Great experience. Jordan is the best. Going back there again

Excellent customer service experience at Mini of Las Vegas, salesman did an awesome job, the car runs fine

We purchased a 2011 Mini Cooper hard top. The experience was second to none. Our salesman was kind and patience and we could not have asked for a better car. The service dept was clean and efficient and simply amazing. My car was ready within hours.

I worked with Tony and Jordan and couldn't be happier with my buying process. I bought a CPO Mini that I found listed on their site. They picked me up for the test drive, and we finished paperwork without an hour or so. I got the car I wanted for the price I wanted. What else is there to say?

Jason, Nate and Alexa are awesome. They made our "mini" experience a very good one.

IIf was a positive experience. Polite and knowledgeable staff.

Best experience buying a car ever. Whole team from salesman, manager, financing was personable and friendly.

Great terms on a lease for 2015 Cooper Countryman S... Salesperson Nathaniel Lugg was super friendly and professional, upfront but not pushy, really went above and beyond to get us the car we wanted!

Leased a 2015 MINI Cooper Countryman S here two weeks ago. Salesperson Nate Lugg very personable, helpful throughout the whole experience, great follow-up. Transparent pricing, lease options flexible and reasonable.

I saw the car that I wanted on-line, and the deal seemed really great. I went in thinking that the price would change, as most dealers do this just to get you in the door, but it did not. It was the price they advertised, plus tax, title and license. We did the deal and we were in and out very quickly. They then were easy to work with after the sales with all my questions. Good experience altogether!

I bye one used Nissan exterra in good condition and excelent

cant say enough about alexa! when i purchase me next car i hope to deal with her again, she made my buying experience enjoyable

Very helpful and understanding, Alexia made things very easy and made me feel comfortable with the process.

I leased my first Mini this weekend from Zachary Reisler, I have bought a lot of vehicles over the years and the experience here was very pleasurable, I was not overwhelmed when I first entered the lot. The amount of assistance and help was absolutely 5 stars.

Set up an appointment with the internet person and after showing up he wasn't even there. He said he would have the car ready for a test drive and didn't even do that. Wife and I just walked out. The sales manager couldn't even see what was going on after I asked for him. Horrible.

Searched the internet, found the best price here at mini. Loved the return policy. Loved the perfect car....

This was my 3rd purchase of a Coop. I believe they truly sell themselves. I had the unfortunate experience of dealing with a misogynistic salesman, that quite frankly ruined the entire experience from beginning to end. Every question, concern, level of indecisiveness was treated as an inconvenience to him. He never once reassured me on my choices or even opened up the door to my questions and concerns. Furthermore during the end of the purchasing process I was awarded only one set of car keys and was treated like an overbearing demanding customer when I demanded floor mats in my vehicle. Upon leaving the parking lot my salesman Cameron stared with a glare in his eye, while we all know he should of been SHAKING MY HAND appreciating my business. Unreal experience, if it wouldn't of been for the beautiful new 14 cooper s staring at me in the face I would of definitely taken my business elsewhere.

Went in to check on a Honda Civic Si. Tony helped me the whole time and the whole experience was perfect. Car was what I was looking for and customer service was great. Very warming experience and pleased with my purchase!

Every person at Mini of Las Vegas was professional, helpful and nice. This is my third Mini and the leasing experience was quick and painless. The car is superb!

My wife and I visited Mini of Las Vegas to check out the Mini. We decided to purchase a 'Countryman' (demo unit) after we talked, got advice and answers to all our questions from Tony Bowler and Bryan Kneiding. Very friendly and professional advisors. Even Jason Castano, who handles finance/paperwork, left his office and accompanied us to the car lot to show me and my wife certain features we have forgotten the first time around. This was on a Monday. We were so satisfied with the product and the buying process. We went back on Wednesday and purchased a new 'Paceman'. This is the first time that we purchased two cars in three days!!! We can't believe it ourselves! Now we are happy members or the Mini family. Thank you to all!!!

they're good I guess after doing the credit application lady never called me back!

Our salesman Bryan Kneiding was Awesome!! There were a few hiccups with the dealership because we were from out of state but otherwise satisfied with the transaction. If you go there ask for Bryan he is upfront and more than honest his dealings are transparent as he likes to say.

Two sales people helped us with our purchase, they were great very helpful in answering questions and raising questions, but after sale things were not so smooth, although they found us a lower presentatage rate, everyone was to busy to take care of us in a timely fashion. when we left with the car the tank was on empty even though they said they would fill the tank half full. they told us it was someone else that was suppose to take of it.When a call was placed to the salesperson he lied saying that some cars don't come with blinker switches that self cancel (i haven't seen a 2007 not equipped with this feature )maybe on a motorcycle.

I have had my Mini now for three years. The buying experience was easy, unpressured, and smooth. The service since has been flawless. Service department always make me feel welcome and like a respected customer. When I have left my car for service or have stayed while it is being done I have always been kept abreast of what was to be done for service. They strive to meet their projected estimated time for repairs or let me know if some unexpected event might cause a delay. Have been very pleased with every detail in this dealer experience.

Thank You !!! Mini of Las Vegas for the Best Experience of buying a car with no pressure what so ever.Jason Castano you ROCK...explained everything in detail much easier for me to understand the Vehicle I'm buying.Easy process and Transparent.So the next Car I'm buying For sure coming back to this dealership.the Mini Cooper I bought was amazing Second hand but looks and feels NEW.thanks Guys.

I was looking for a used Toyota Tundra Pickup. While walking the Mini used car lot I met Mickey who showed me a 2006 Tundra. The vehicle had been inspected for mechanical issues, cleaned,, and had a CarFax history posted. Mickey was easy to work with, upfront and he obtained a deal that would work for my situation. He was able to get more on my trade-in than any of the other 5 dealers I had visited earlier in the day. I have driven the truck for over a month now, and it had proven to be a very good vehicle. The dealership even put fuel in my used vehicle. Everyone at the dealership made the buying experience a surprisingly easy one.