This is a long over due kudos to Erick, not sure why I didn’t think of it sooner so my apologies Erick. Erick was my service adviser here at Mini of Las Vegas when I lived there. He is absolutely the best!! He ALWAYS went above and beyond is duties to help me, always was honest with me and always educated me as well! He still, after 7 months of being away from Vegas because I moved, he is always available to answer questions and assist if I need him. It would be well in your favor if you do whatever it takes to never lose him. He is a valuable asset to your company!!! It’s employees like him and his co-partner, which her name escapes me (apologies) that keep your customers coming back and remaining loyal!! Thank you for the years of service and continued service!!! Cindy Hubbard

I love my 4 door Mini! It is compact but has plenty of room and nice features that are not only environmentally friendly but still provide the power as expected with any Mini model.

Sean was very nice and helpful for the entire process my car was being serviced.

The transaction went smoothly as usual when Eric Munoz helps out. The team working that day made my son feel like a rockstar offering snacks and talking with him!

Went in for a routine oil change and was told about the plethora of other things that need fixing and/or servicing . It always kinda feels like when you?re at the dentist and they give you a stern talking to about how you need to floss everyday. You know it?s really important to keep the car in good running condition - just like you want to keep all of your teeth - but your teeth aren?t falling out - and the windshield wipers work just fine but it?s on the list to be changed out for a price of $60+. So you add on a couple of unplanned recommendations and your expected 1 hour appointment turns into 5 1/2 at $900+ (the add ons were a brake fluid flush, alignment and 2 new tires) all the while you?re waiting in the service room when you should have been on the road to get to your far away home before the sun goes down and the roads get icy. Longest day of my life. New recommended repairs/service list of $1,500+ in hand (after the things I went ahead and added on) and note to self advising to stop thinking routine services will only last an hour.

I am always so well taken care of at Mini of Las Vegas. the service department always takes the best care to get things fixed quickly. Everyone is so personable and friendly.

Dawn at Mini of Las Vegas was great, she helped advise me on repairs needed to my 2015 Mini Cooper S with a 110,000 miles on it at first I was just going to trade it in, she helped me decide to keep the Mini, it still needs more repairs which I will be returning to Mini of Las Vegas to have repairs completed,

Excellent. Incredible personel. Very helpful.

My sales person Chris U was incredibly helpful, answering questions and even producing videos of and on how to use the car. It was a great experience.

Very informative experience Sean was awesome

I took my car in to get service and I couldn't be happier. Nobody likes taking their car in to get repaired, that's just a headache and no matter how you slice it. What I can tell you is that Dawn and the rest of the service team made it as painless as possible. Thanks a million for taking care of me.

Salesman Dan was great, very informative. Did not play games or waste time.

I am so happy w/ my clubman, and most importantly the service I get from Mini Las Vegas dealership, they treat you as family, they make you feel important and service is spot on, keep up the impeccable service ?

Purchased a used Countryman and came in from out of state. Everything was simple and straightforward. Clean dealership. Nice and friendly staff who want to help. My salesman Chris was especially careful helping me make the right decision. He listened to my wants and clearly understood how important color is to me. I'm very happy with the experience and highly recommended them.

Chris was awesome helping me get the jeep I have always dreamed of provided great customer service. would go back to buy another car if I had more money

The financial lady Yesenia is completely incompetent and assumes you know things and also makes up her own terms even if you have selected a length of your loan. She will tell you she spoke to several people BUT the person paying the loan.

purchased both of my mini their and was having my new car serviced

I'm not one to leave reviews on social platforms but I will have to make an exception this time. My 2013 Mini Countryman which I just recently purchased from Carvana had a check engine light on so I decided to give Mini of Las Vegas a call. I was transferred to Erick from the Service dept and the moment I spoke to him, I knew right away I will be in good hands. He was very friendly and knowledgeable and assured me that they will take good care of the car. I am still under warranty with SilverRock so Mini found a few issues under the hood and submitted a claim. That process went through smoothly and Erick kept me informed all that time. He even arranged for me to have a loaner car, a 2023 Mini Cooper S for about a week. Long story short, the claim was approved and Mini did all the repairs. When I finally picked up my car, Erick gave me a thorough explanation of what they did and advised me of keeping up with regular maintenance on my Mini. I will definitely bring my car back to Mini of Las Vegas for maintenance and I will be a customer for life!!!

The worst place for me to go to is and has always been a car dealership. I have never been a fan of the sales associates pulling you in and starting to push you to purchase their car, almost making me feel suffocated. Going to MINI dealership and having Chris Uhles as my sales representative was the best thing that I could ask for when it was time for me to purchase a new car. I happened to find my dream car online and scheduled a test drive. Chris contacted me right away to confirm day and time. The next day he welcomed me and had the car prepared and ready for me to test drive. Chris was amazing, he made sure that he was completely knowledgeable of the car, and explained every little detail that there was to know about the car. He was very professional, honest, sincere, understanding, and definitely cared about what I wanted. He was simply himself, and he made me want to purchase my dream car with ease and not doubt myself at all. Chris Uhles is by far the best and I will go to him again.

100% satisfied with the service department here. Communication was great with the service consultant Erick, that we had. The maintenance on the car was performed in a timely manner. We would definitely recommend Mini Cooper of Las Vegas.

Its so easy to make appointments with them. As always, great service!!! Erick was so nice and informative. I brought up that my breaks were squeaking. This issue was looked at. At pick up, he explained what was done to my vehicle and when to return for maintenance. Thank you!

Really appreciated working with my service rep, Sean.

Adrian was amazing! He was patient with us throughout the whole process and he was very helpful. The car we got was brought in from a different state and we were amazed at how fast it got shipped. Then soon after, the process at the mini was a breeze. Thank you so much for everything, Adrian! We love our Tesla!

Chris Uhles, the sales manager, was immediately trustworthy and knowledgeable. We took my Mother in law to buy a mini and got one ourselves too. We were impressed and enjoyed the whole process.

John Furrow was our salesman and he was excellent!

What an exceptional experience. As a business owner I was highly impressed with Chris our sales manager. He was so well versed and experienced… he smoothed out every purchasing hiccup and made the experience special from start to finish. Every question answered, deep brand and product commitment and enthusiasm… he made me love MINI even more… especially mine!

From the very first time I’ve come here they’ve been exceeding my expectations. It’s not like any other place I’ve been for car service, and somehow they get a little better every time, with yesterday being by far my best experience. Everyone, and I mean the entire team is so friendly and helpful, they always fit me in for an appointment right away, and I have left every time very satisfied.

Adrian was amazing! He was patient with us throughout the whole process and he was very helpful. The car we got was brought in from a different state and we were amazed at how fast it got shipped. Then soon after, the process at the mini was a breeze. Thank you so much for everything, Adrian! We love our Tesla!

Chris U. at Mini Las Vegas was amazing with helping us to select our new 2 door hardtop S model. Chili Red! We never felt any pressure and he was extremely knowledgeable about all of the mini models.

The best dealership in Vegas, hands down! We went looking for an Audi, I left in a 2 door MiniCooperS… 100% not what I was looking for, but definitely.. the best car ever …! I love it ! We were helped by the BEST associate ever, Mr. Chris Uhles ! He spent the time explaining us the difference between this Mini and that Mini, he answered all the questions we had … VERY friendly and NOT pushy at all .. He made us feel as if we were looking at cars with a very knowledgeable friend … Very HAPPY with him, and very pleased with the entire experience…

Friendly, knowledgeable, and professional service representatives. Met with the very capable and knowledgeable mechanic. All around professional crew.

Very professional staff, and when they give you a time when your vehicle is done it's done at that time are sooner.

Dealing with Jason Rech has been exceptional. The latest vehicle transaction is our 3rd with Mini. We are out of state seniors and our dealings have been without any difficulties or delays. Thank you Jason for a job beyond well done. Larry and Los Pagliaroli

Everyone was great, Christian was outstanding. Truck was detailed and gassed up all ready to go.

The best ,just the right place to go with your car .

Jason Rech was Excellent!

The service dept is always courteous and professional! Dawn was great and really made it easy for me to get my car checked in, fixed and out. This location is a little bit away from my home, but well worth it! They washed my car and it looks great...thank you Dawn!

The process was extremely seamless. I loved that I didn't get ambushed walking up to the door but someone did open the door. Xavier Taylor was personable and knowledgeable and what he didn't know he told me that, instead of making something up. I had to come back on Monday for a key fob battery but all in all still good.

The service center is amazing the employees are super friendly and look out for their customers. Will always use them and refer them to anyone that owns a mini

I have nothing but excellent experience with an awesome staff from the beginning of my services with MINI in Las Vegas NV.

I had excellent experience with an awesome staff at MINI in Las Vegas, NV from the beginning of all my services and the purchase of my New MINI.

Dawn dawn dawn she is why I buy and have service at your dealership

Recently brought our new Mini Cooper S convertible in for service and just can't say enough positive feedback on the service department. It is truly amazing how above and beyond they are willing to go for their customers to ensure the satisfaction and repeat business. Eric, our service specialist is top notch! His follow up & follow through is exceptional! He is always willing to help and offers all available suggestions on making our service experience special. Joe, stepped in for Eric when we first arrived and didn't miss a beat. He was just as invested as Eric as if we've worked with him on every previous occasion. The whole service team as a whole unit is second to none. Thank you Mini of Las Vegas for all you do!! Recently, Mini has always made my wife and I feel like VIP's! Especially Eric in Service, who ALWAYS is on top of his game and truly goes out of his way to take care of his customers. Never have we had a bad experience and that is mostly attributed to Eric and his team. Thank you guys and girls!!

Mini has always made my wife and I feel like VIP's! Especially Eric in Service, who ALWAYS is on top of his game and truly goes out of his way to take care of his customers. Never have we had a bad experience and that is mostly attributed to Eric and his team. Thank you guys and girls!!

John Farrow the sales associate was awesome very professional and explained the process thoroughly

My service advisor Erick Munoz was very professional and knowledgeable. He got back to me very quickly everytime i called and always had answers for me.

Everything went well and Jason did a great job. Thank you once again for bringing me to the airport!

Eric was my service writer. He was super helpful in letting me know up front all of the issues with my car, but he still gave me a fair price and luckily one item was still under warranty. I’ve gone to other shops for service in the past and they have damaged my vehicle because they don’t know what they are doing when it comes to a mini. I’ll always go to the dealer from now on. Also gives me peace of mind to know there is a warranty on all of the work they do.

Shannon I believe pronounced shawn double charged me for warranty work to reinstall parts and over charged works hours for other parts. Requested he call me before final charges but never returned call to review charges. Did not receive any service videos or information normally sent the same day until the following day. After confronting him the next day he refunded some money. But overall I recommend their service just double check what they are charging you.

Christian is very committed to sales. He is a great asset

Dawn Sutton was my service advisor. She was great! She called daily to provide updates and answer questions, When I picked my car up, she explain all of the repairs in detail.

No high pressure and went out of their way to find the car I wanted they found it in California...

They are always ready to help you get your vehicle and take care of you and very personable people there I would recommend them to everybody

Bought a 2022 Honda CR-V. Salesperson was Louis, and he did a nice job of showing the car. AutoNation has a clearly listed price, so there’s no negotiating or games, which I appreciated. They were able to put a $5K down payment on a credit card, and another $5k on a debit card…would’ve preferred to use a larger credit card down payment, but understand they don’t want to pay the card issuer fees. My only issue (not really a complaint), was with the F&I manager, Justin. When I explained I wouldn’t be buying their overpriced, extended warranty on a 2022 Honda Vehicle with a clear CarFax and only 8K miles, he became really aggressive. I’m in my 50’s, have bought more than a dozen new and used cars, and understand manufacturers warranty’s…didn’t appreciate the hard sell and didn’t appreciate his insinuation I was being dumb by not buying from the dealership. Kind of like a Jeckyl/Hyde moment once I declined…I’ve done enough deals that I know I will also be offered cheaper options in the next few months if I want them, but with an essentially brand new vehicle, I won’t be needing them. Overall, I’d buy from them again, but be prepared to say no firmly with the finance team…

Easy car buying experience, Jose was Great!

Adrian was very knowledgeable, not pushy and was very patient during the process.

Best car buying experience we’ve ever had! It took only a few hours to test drive, finance and drive away!! Adrian was awesome and so was the finance manager! We love our new car! Would definitely recommend!

MINI owners have to accept they don't own Pintos and expect service, repair, and maintenance to align with 70's era cars. I own a 2015 MINI Cooper S I bought from a private seller who was a criminal, and misrepresented a great deal about this car. MINI of Las Vegas and Sean Bahr, my service manager, went above and beyond to insure my extensive repairs were managed well by his expert MINI shop mechanic and that my MINI was in great working order when I drove it away. Owning a car like a MINI incurs a higher cost of ownership than many less sophisticated cars, but after trying to work with 7 other auto repair shops/services around the LV valley, I will not trust any other establishment to take care of this MINI. MINI of Las Vegas will be servicing my MINI as long as I own one.

MINI owners have to accept they don't own Pintos and expect service, repair, and maintenance to align with 70's era cars. I own a 2015 MINI Cooper S I bought from a private seller who was a criminal, and misrepresented a great deal about this car. MINI of Las Vegas and Sean Bahr, my service manager, went above and beyond to insure my extensive repairs were managed well by his expert MINI shop mechanic and that my MINI was in great working order when I drove it away this week. Owning a car like a MINI incurs a higher cost of ownership than many less sophisticated cars, but after trying to work with 7 other auto repair shops/services around the LV valley, I will not trust any other establishment to take care of this MINI. MINI of Las Vegas will be servicing my MINI as long as I own one.

Dan was very attentive and fiendly and made the shopping fun

My experience with MINI of Las Vegas was very good. I was pleased to work with Adrian Rivera very nice and very patient with us because it started off over the phone and then my husband ended up going to pick up the vehicle because my location is in Casa grande Arizona but if I had to buy another mini, I would definitely go back to MINI of Las Vegas. It was a very nice smooth transaction, so definitely A+ to Adrian Rivera. Thank you so much.

Perfect car and sales. Would do it again.Pleased with entire experience.

It was a pleasure working w/Dan Banks. He had a no pressure rapport with my husband & myself. Process (of course) was long purchasing a new vehicle, but overall was a pleasant experience

Christian found us the perfect car and the whole process from start to finish was painless. What a great experience!

I purchased a BMW 328xi from Chris... A sales person at Mini of Las Vegas. Although, I was pre approved on arrival and knew the specific car I wanted online. Chris was very welcoming and showed me the vehicle immediately. I took a test drive and decided I wanted to purchase the vehicle. The quality of their certified used cars are unmatched and the car was delivered fully detailed with a full tank of gas. Would definitely recommend to a friend and will be doing business with Chris again in the future and Mini of Las Vegas for their inventory of certified used cars.

I purchased a BMW 328xi from Chris... A sales person at Mini of Las Vegas. Although, I was pre approved on arrival and knew the specific car I wanted online. Chris was very welcoming and showed me the vehicle immediately. I took a test drive and decided I wanted to purchase the vehicle. The quality of their certified used cars are unmatched and the car was delivered fully detailed with a full tank of gas. Would definitely recommend to a friend and will be doing business with Chris again in the future and Mini of Las Vegas for their inventory of certified used cars.

Always quick, friendly and efficient

The most knowledgeable salesperson on the planet Chris Uhles works here. We have purchased 2 Minis from here and have had a great experience. Thanks for answering all of our many questions.

Salesman made the purchasing process easy.

Used car inventory is high quality and sales people (especially Dan) are great. Don't buy on Saturday, though. That's when it's very busy and the finance department can keep you waiting for hours!!!

The sales guy Dan is really nice and patient and ask for good deals for us back forth. Recommended this place!

They are very helpful and wonderful to deal with. They are very communicative and you are never left in the dark about what's going on with your car. The "MINI family" is a very real and special thing.

I can’t recommend Mini of Las Vegas highly enough. I am from Los Angeles visiting family for the holidays when my car died. Literally dead. No hope to repair. Stranded at in another state without a way to get home, & no title in hand, I called Mini of Las Vegas where Louis eagerly invited me in. Upon arrival I was introduced to Jose who listened to my situation. No only did he say “no problem, we got you” he asked me what I wanted. I laughed thinking “beggars can’t be choosers” he urged me to give him my wish list. And he absolutely delivered! He turned what I initially thought was a disaster into driving away in my dream car. After my purchase, Louis, walked me through a full tutorial of my new car’s bells & whistles. All in all a wonderful experience. If you are looking for a Mini, definitely check out Mini of Las Vegas and ask for Jose Avalos!

Spencer sent paperwork to USAA with an incorrect price so they have not funded the loan yet. It was 10 cents off.

Dawn is always helpful and kind

I have brought my car to this service center a couple of times over the past few months and have been very happy with the service: the people are friendly and attentive; and the advice was right on point. Service was pretty quick, and my car is running great. Would not hesitate to return if need be.

Everyone at Mini in Las Vegas has very good communication and the Service is Exceptional!

My battery died on a Sunday. I came in without an apt. On the Monday before Xmas. They fit me in the schedule and in addition to the battery which was still covered by warranty, fixed a few other maintenance issues. Total cost - 0. Customer service was excellent. I always appreciate the car wash and shine they perform before returning the car.

Once again, Mini of Las Vegas excelled at their customer service. The 2 times I've dealt with Sean, he's been friendly, professional, and reliable. It's nice dealing with people who actually call you back when they say they will. The only problem I have is a design flaw with 2020+ Mini's. It is impossible to get them into neutral if they won't start. Luckily, the tow truck driver was able to jump it. Otherwise, I don't know how I was supposed to get it to the service station.

Chris our service advisor was a great guy to deal with kept us informed and was able to get us out in a timely fashion advising us our vehicle had a recall and would take quite some time to get done so we are now setting up an appointment for it and they are going to give us a loner vehicle so we can go on with our business

Thank you Dan for a pleasant and satisfying car buying experience. Your helpful correspondence allowed me to find a great deal for my daughter?s first vehicle. She loves her Mini!!

The transaction went very smooth and I got my check the same day. They even gave me a ride home which was great. Just one thing, I misplaced my copy of the bill of sale and I requested another one, but have not received it yet.

First you send me a reminder for service I book the service. I am in and out in less than two hours. Thank you so much to our service rep Dawn she is fabulous.

Our experience was awesome. Chris was great. There was no pressure and felt like we were important. We were so excited to get our first mini and we love every part of this car. It is fantastic.

As enjoyable and stress free as a car purchase can be! The product is superior and the service and sales process was at the same level. Ordered my Mini 2023 SE during Summer with the clear understanding that it would be delivered in January-February, Much to my surprise the car was ahead of schedule and I received it 3 months early. The salesperson, Dan B. knew how to get things done. The ordering/selection of the car was actually fun and my car came in exactly as ordered. Dan helped in everyway he could...responded to texts and emails within minutes and always had the information ready. A solid company with a great staff.

I had a good experience at mini las vegas. I got the monthly payment I wanted. Daniel was very helpful

I’ve owned almost every brand of luxury vehicle and have been more impressed with the customer service from sales and service at Mini. I purchased a certified used Mini Cooper S for 16yo as his first vehicle. The salesman Dan had great follow up and helped us find the right vehicle. This is the 2nd vehicle I bought from Autonation and truly enjoy there “no haggle” sales model. Thumbs up guys! And when I’m ready to get a mini for myself I will be back.

Everyone at Mini of Las Vegas is awesome. Big shout out to Dawn she is fantastic. Happy Holidays to you guys at Mini of Las Vegas.

The representative was very friendly and knowledgeable

I think I got the best mini in this place! She’s soooo beautiful!! They were very personal and I’d recommend them for sure! Thank you!

The staff were friendly, yeah, but don't try to sell to these guys. Once again I've been begged and lured into bringing my car in with a high offer and statements that they could go even higher to meet a payoff goal. Got here and ended up being low balled by $2000 and was suggested to take out a personal loan for the difference of my payoff. Very pushy to get you to come, and ended up wasting my time. I see this has not just happened to me. Just low ball me by email next time and save me the trouble.

Thank you for taking the time to find my family the right SUV that would fit us. I will recommend Mini of Las Vegas to all my friends and family. Thank you to our sales guy Jose Avalos for taking care of us.

I purchased a 2012? Buick Regal, turbo 4 door. Three days after owning it it was back at the dealership, not running. I was assured it would ready any day, that was July 2nd. I didn’t get the car back until September. When it was “fixed” the dealership said the warranty company EZcare would not fix potential problems which they all agreed would be coming. I was moving to Los Angeles, so, Mini of Las Vegas did ship it out there for free. My issues are multiple. I asked to cancel the deal because the finance company had already loaned out the money. I never had my 5 day love it or leave it trial! Now, in LA it turns I was sold a vehicle with illegally installed electrically Gerry-rigging…now the electrical system is screwed. Obviously they need to do a more thorough exam off the vehicle they accept. Now. I want the dealership to pay for the cost of repairs to my vehicle, above & beyond the warranty coverage. This car should never have been sold, to anyone!

Adrian, the salesperson was wonderful to work with. As soon as I arrived and explained to him exactly what I was looking for in a vehicle, he found me the perfect car. I drove home that evening with my perfect ca! Thank you!!

I called into service department for repair. Dawn was great with service and needs meet.

Chris U. at Mini was fantastic, no hassle and wonderful experience

Dawn is hands down an expert in customer service. I took my car in for tires, oil change and a tune up. I had family in town and was going to wait. Dawn agave me a courtesy car so we could sight see. They had to order my tires, so I had the car for a few days. Dawns attention to detaila nd customer service is top notch. She checked on me and continued to give me updates. She went over each repair that needed to be done and was honest. Something you just don’t find in most car dealership anymore, she is the reason I continue to come back.

This is the best service environment and overall staff I have meet and spent waiting time with as my car is getting maintenance done. Communication is great too. I come and visit them to put air in my tires, it is the happiest entrance and rememberance from everyone.

So easy and simple Sold a car in 30 minutes and had my money immediately!

I am new to vegas and we needed some service done to are 2017 2dr coupe s and I easily booked a service appointment on my phone for the next day which was Saturday when I arrived late of course you know us Customers, I was greeted by a gentleman that walked me to the service area and told me that he will have the advisor come get me which really only took a couple of minutes and then I met Erick who automatically knew what I was coming in for which was nice. I was updated on my vehicles progress and was also notified that 2 of my tires had big nails in them that I hadn't seen and driving in vegas heat would of turned out bad I want to thank Erick and the all the people in the service department even the tech that worked on my car they where awesome and I will be a customer of there's for a long time thanks guys and girls.

Jason was efficient, and helpful! Thank you MINI of LV!

My sales guy, Chris Colella, provided great service, above and beyond, knowledge and We appreciated the fact that he included our daughter in this process since this car was for her. he also educated her on a few things as well.

The service staff was great they let me know how much it was going to cost up front and explained everything in detail what was going to be done .they were also quicker than the time they gave me so I didn't have to wait long at all.

Entire team was kind and helpful. Service Director even introduced themselves to me. Finance Director did what they usually do to try and upgrade warranties but did not push financing even though I was paying cash and did not make it a requirement. All in all, a pleasant experience. Also, zero markup from MSRP!

GREAT service and very happy and friendly team.

Joshua was great. Professional and competent.

Had a great experience at Mini of Las Vegas! Daniel was great; he was always helpful and patient when I had questions or concerns. Very happy with my first mini!

I was very happy with Adrian who kept me informed throughout the buying process. When I went to the dealership the experience was not that pleasant anymore: Yesenia tried her best but was not able to properly handle an out-of-state purchase. I completed my paperwork at the dealership, then got FedEx'd a request a week after that to complete documents that she missed during my visit. I flew into Las Vegas from Chicago and requested that everything would be ready, just to learn that they had no idea on how to proceed. Very disappointing.

They went above and beyond this time! They only not fixed my check engine light issue but they also provided a shuttle service ride back home on a weekend! Keep it up!

I always go to Eric and he?s pretty good with helping me and giving me the best assistance that he can.

My sales guy, Chris Colella, provided great service, above and beyond, knowledge and We appreciated the fact that he included our daughter in this process since this car was for her. he also educated her on a few things as well.

Great Service . Well recommend.

I've been coming to Mini of Vegas - Service Department for over 4 years. Your service Advisor Ms Dawn Trail is awesome. Mini of Vegas know how to serve, take care their customers, and explain everything about your car and never tried to get over on the customer's, i.e., by overcharging. Thanks Mini of Vegas, Service Department and Service Advisors.

Once you buy a car there and you have a problem with the contract, DON’T expect anyone to return a phone call or respond to priority mail requests or Urgent letters. Does anyone know how to get through to someone? The owner perhaps?! The dealership manager?! The finance manager, Justin, doesn’t return any requests so, who is above him? - in behalf of Brian Keiser.

Thank you! My brakes work perfectly fine now. Also, thanks to Shannon for being so patient and helpful.

Our Mini experience was a great experience from beginning to end. Adrian Rivera was simply the best Motoring Advisor! I appreciate their honesty and straight forwardness.

Mini of las Vegas is a touch above the rest...Always a great experience ...love my 2022 cooper S!!!! Service Department is Great

Good experience

Everyone who helped me, from the Service Dept, and Jose were so very nice and helpful. They're the definition of great service.

Mini of Las Vegas provided me with a great car purchasing experience. Daniel was very helpful and gave me several options, before finally finding me the perfect 2023 Cooper S gem. I highly recommend this team to anyone who is the market for a car!

This time, they went above and beyond. They're able to fix my check engine light issue and provided a shuttle ride back home! Very good service!

I highly recommend MINI of Las Vegas! Daniel and team provided me with a great car purchasing experience. Now I love driving my Cooper S! Thank you MINI Team.

MINI of Las Vegas made my car purchasing experience fast and smooth. Daniel was able to work with me and give me several options before finally finding me a perfect Cooper S. I reccomend this team to anyone who is the market for a car.

I had an excellent experience at Mini of Las Vegas. Sean was great!!! He help throughout my day here. He helped me check in. He informed me that I had a warranty still in effect on my car. He got me a discount on my services. And he helped me check out. I am very satisfied with my experience with Sean and Mini of Las Vegas. Thank you

My service advisor was Dawn. She was expecting at 7 AM and welcomed me to Mini Las Vegas. I told her the problem I had with Mini (yellow check engine light) and she put the info on the service order. She made sure I new where the waiting area was. When the technician (Jeffrey H.), completed the whole car inspection, he noted several problems ( cracked belts, shocks broken, leaking water pump, and of course the real problem-turbo). Dawn texted me with the list of problems and then at her desk we reviewed each item and it's cost. She even Googled a seal that was listed to be replaced since I wanted to know what it sealed. Since parts needed to be ordered, she talked to the parts department in my presence and gave me the time line for turbo replacement and all else to be fixed. She notified to courtesy driver to take me to my RV. She kept me informed on progress and finish date. When it was finished, she texted me the final cost and sent the courtesy driver to pick me up. She discussed repairs line by line on my final bill. "Dawn, thank you".

Came here to buy a used Toyota vehicle and the transaction was a pleasant experience. Sales advisor Chris was an absolute pleasure working with. Car still runs strong and is in good condition upon inspection and post purchase. The photos didn't really detail the condition of the exterior paint and some minor body work, but all the other photos were accurate of the other areas. Great price. Thanks again!

This was the best customer service experience I have ever had at a mechanic/car service center. They were polite, honest that it may take longer than expected, but still managed to get it done by the time I had to leave. I was told they would know whether it could be finished by 12:45 at noon. And at noon, it was done! It was a bit pricey, but I was warned that Mini's are expensive to maintain when I bought it.

I told Erick I needed to get on the road to LA and he had my car to me in under an hour. Great service, love my Coop!!

Was sold a Broken Vehicle 2016 Chevrolet Silverado LT with Transmission Problems. Only had it for 2-3 weeks not even close to a month. I am currently stranded in Bakersfield CA since Oct 14, 2022. Now i am here at Long Beach CA. I have paid Extra for Warranty just incase if it breaks down. Warranty department ask for a Inspection Sheet so they can have a transmission swap. Next day they ask for new information when they promise they only needed 1 paper work. Each day they continue to ask for New Information where they supposed to have it in there system by now. They continue to delay the process and i have been out of work for 2 weeks now. Warranty department want me to pay out of pocket $1,432 to tear down the transmission so they can send a Inspector to have a look at the transmission. They even accuse me of lying about the transmission. I will never ever purchased a vehicle from them ever AGAIN!! I want my Full Refund or im hiring a lawyer and taking this to court.

Daniel has great customer service. I recommend him if you plan on buying a Mini.

I love my mini! Service is exceptional

Just what my car needed! Thank you for taking care of my baby and making her as good as new! <3

From my quick appointment to the walk to my car after service was done was excellent Dawn was very knowledgeable & treated like gold she is amazing remembering every detail Wonderful experience

MINI of Las Vegas is my favorite place for service and sales! Dawn is my service contact and goes above and beyond on my every visit. I love my JCW Mini Clubman and I feel like my dealership treats her as I do! Mini's and Mini drivers after all are special. Unlike any other cars or drivers, we show our personalities. And Mini of Las Vegas is there to keep us on the road doing what we love to do... DRIVE!

Chris Uhles is absolutely amazing ? I will highly recommend him to everyone ??

Love this dealership. I have been coming to Mini of Las Vegas since 2009. On our third Mini and just love them. Dawn in service is the best. She keeps our Mini's up and running. She is very nice and explains everything to us. I think if Dawn was not at MINI of Las Vegas then we might need to go somewhere else. She is just the best.

One of the easiest car purchases I ever done! Thank you to Jerome, Christian, Justin for making this a fast and easy purchase! Really appreciate all your help.

Amazing people and amazing service. I just wish that the cost was just as good.

Mini Las Vegas keeps me motoring! Honesty, transparency, quality of workmanship all shine as stars at my favorite known Mini location. Always well taken care of, even during motoring emergencies(!), I am grateful to have found my Las Vegas Mini family.

Great place, bought a 4 series bmw here and haven’t regretted it one bit

This is my 3rd mini. Yes I like Mini's. My sales person has always been the same and is straight forward. However the finance manager is new and is good at his job of selling, selling, selling. I was taken advantage of and he knew this. He is what people hate about car dealerships.

Dawn in service is amazing . She is so friendly and nice. She makes all vehicle maintenance smooth and easy!!! .

I was looking to sell my car and had been getting quotes for the last few months, I saw an ad online to sell to Mini of Las Vegas and checked the price. Got a quote online and scheduled a time to view the car without hassle, Jason Rech was kind and not pushy. If you need to sell a car, reach out to Jason! He will get you a great price.

Great service and done in a timely matter.

Was truly a wonderful experience at Mini. Everyone was so wonderful. Daniel Banks was the best. So friendly and caring. He told the time to listen to me and help me get into something I could afford. When I was out shopping at other dealerships everyone was trying to oversell me and wouldn’t listen to my price points. Not with Daniel tho. Was so wonderful to work with him would definitely go back to see Daniel. They actually care about their customers more than others do. So refreshing. I’d recommend everyone to stop by Mini during your car shopping was definitely my savior!

As always a good crew to work with, they always keep informed on what?s going on with my car, they explained everything so I understand, very friendly, great job as always

Process was quick and easy.

I’m selling a care and went to this place. I was asking $9500 for and excellent condition 2014 Ford Focus Se hatchback. Carfax, title all clean with only 69k miles with all maintenance. I received numerous calls and emails to get me to the dealership saying they would meet my price or super close. After I arrived to the same guy Jason pretended not to have any knowledge of what my asking price was or even what kind of car I was selling. He stalled briefly and hit me with a LOW BALL offer of $6000. I complete waist of time as I immediately walked out the door. And let me say upon my arrival a customer leaving Las Vegas Mini offered me $9000 at first glance of my car in which I should have accepted! If you’re looking to get fair market value for your excellent condition used car. Don’t waist your time here. ITS A TOTAL BAIT AND SWITCH ONCE YOU ARRIVE!⚠️

Chris was wonderful and helped me find a car I'm happy to own. No hassle, great experience

Always helpful and thorough and welcoming. Could not be more pleased with auto nation

Overall adequate service & experience.

Since my wife and I purchase our daughters Mini, the team at Las Vegas Mini have been awesome to us. Dawn Trail, our service advisor has been AWESOME, professional, informative, professional, timely, and most important honest on educating us with this new brad of vehicle for us. dawn has been a great help for us when taking her car into service and always upfront on what needed to be done and what didn't! something many places don't do anymore!! I highly recommend the team at Mini Las Vegas and ask for Dawn, she will take car of your car needs for sure! shes a great asset to Mini!

MINI of Las Vegas is exceptional. Dawn really backed my service with care. They kept me informed ahead of time on estimates and any other repairs that they found were necessary. Dawn also reminded me of any pertinent mechanical repair warranties that I had that would keep costs down. I highly recommend MINI of Las Vegas. Professional, personable, friendly service.

Best outstanding costumer services no doubt

Had such a great experience at Mini of Las Vegas and working with Xavier! He helped me get into my dream car! I was also in a time crunch of needing a vehicle within a two week time period and he went out of his way to keep and eye out and let me know the moment one was available! He was so awesome to work with and when my husband needs a new car we will be back to see him!!

Had such a great experience at Mini of Las Vegas! Xavier was extremely great to work with and got me in my dream car!

Pulled my car into the bay, floors were so clean. Cleaners than mine at home. ?. Seriously. Someone greeted me immediately and escorted me to the waiting area/lounge. Area was clean. TV was on, lots of room with sofas and most importantly Internet available and work stations. ?. Coffee and vending machine available. Service Manager was very pleasant and explained everything to me what needed to be done as I explain what was already been done. (Since this this my first time here). Service felt fast He explained what was done to my vehicle and when I should be back. My overall, love this place. Customer service #1

Great experience with my advisor Erick a great hassle free experience great updates

Always confident my S is fixed properly and in a quick time, Dawn is always a pleasure

Best one

Great, quick service. Professional treatment from Dawn. Quite impressed.

Very professional, polite and informative about my car. They always do my oil change in a timely manner. They let me know what is needed to keep Grey Wolf that's the name of my 2019 Mini Cooper.

Thank you John F for making this an easy and professional experience. You guys are great!

Jim furrow was courteous, helpful and professional throughout the whole experience

Mini of Las Vegas is amazing!!! They go over and beyond working for you to make sure you’re happy and satisfied even after your purchase!! They will have our business always!! Thanks Louis our salesman!!! You’re the best!!! Check them out you won’t regret it!!

I had a great experience at Mini ! Kent was great and very responsive . Thanks again !

Always great service and communication. The amazing staff have great attention to detail and provide regular updates throughout the process.

My dealer, Chris Uhles, is/was very prompt and thorough regarding any questions I have.

Wonderful service from Eric Munoz as usual! Professional and genuine! However Kent needs to go asap. He was very rude during the whole experience that we had to switch over to new service advisor.

The best car service! Everyone is attentive and nice.

The entire staff at MINI of Las Vegas were totally committed to providing a great experience from the order date to delivery and throughout each step!!! My JCW HT arrived in pristine condition and fully detailed by the LV staff. Chris spent as much time as I needed to fully understand the new technology in y 2023 MINI, helped me immensely. I was introduce to almost every manager at the dealership which was a nice touch as they were all so pleasant.

I just purchased a BMW 430I from Mini of Las Vegas, and this place is absolutely amazing!!! Xavier and Bob are the best! Here's my story, so we went in late Tuesday evening (one hour before closing to be exact). We were greeted by Xaiver with a smile and a warm welcome. Even though it was one hour before closing, I had my eye on 4 fours and he was more than happy to help. 3 of the 4 cars were available to view. I fell in love love with 2 of 4 cars. The cars were super clean inside unlike a few other dealerships that we had been too the past few days. I decided I had to have 1 of 2. Xaiver was patient, professional and very accommodating. Once we finished up with Xavier, Bob stepped in to finish up the warranty stuff. Bob explained everything super throughly, was very patient with all of our questions, and really funny on top of all that. What a great exprience, and the best customer service!! I highly recommend this dealership, and make sure to ask for Xavier and Bob! Xaiver was my salesman and signed my warranty paperwork Bob. Both were a pleasure to do business with. Shout to Xavier and Bob, with much gratitude!

This has to be the most patient and courteous team of service representatives I’ve ever dealt with. My transmission had problem after problem and they worked through everything with a smile. Much appreciated service!

Dawn is absolutely amazing. She always remembers my husband and I when we arrive. We both own Mini’s. Best dealership in Vegas!!!

Scratched My Car All Up Through There Complementary Car Wash. Also had major repair work done on my car for no reason what so ever. They never contacted me about nothing, I always had to call foe update. They are all amateurs in service department and theremechanic's.

there service department is all amateurs and mechanics. Don't service your car with them.

Dawn is absolutely amazing. She always remembers my husband and I when we arrive. We both own Mini’s. Best dealership in Vegas!!!

Dealing with Mini is always easy and the service is friendly

Awesome fast and efficient service by Dawn! I was having fuel efficiency issues and Mini changed my spark plugs as well as replaced my air filter and now my mini is back up and running with incredible mileage

Very professional service advisor, took off one star for pricing (brake flush quote)

The people here are fantastic! From Dawn in service to Xavier in sales to Justin in finance! We had a great experience! 👍

Highly recommend this place! If you need service ask for Dawn, she is incredible! Buying a car ask for Xavier!!! Financing, Justin is your guy! Thanks mini

I have been a customer of Mini of Las Vegas for almost 10 years. This company has supported me and provided me with sound vehicles throughout this time. I have a difficult work schedule and they always fit me in and provide excellent work and/ or check ups on my car. From the sales department to the service department I am Fully satisfied with my experiences and the people that curate those experience; Two of my long time favorites being Chris Uhles and Dawn Trail. I will continue to lean into the support they provide for me and my vehicle and look forward to being a customer for years to come.

Friendly and professional staff?servicing my mini?

Dawn was awesome and super accommodating. Easy drop off and pick up. They fixed the probably and now my mini is running great!!

We went in to find out why the engine light was on turns out there were a lot of things wrong with it, the drive train, the turbo, exc. After telling us what would be covered by warranty, they tried to tell us that we need new rear brakes and a whole new battery because the one we have has damaged sells and was put in incorrectly (which we actually just bought less than 7 months ago from firestone..) The charges for those “repairs” was going to be about $1,400! We said absolutely not we have a guy. We took it to a specialist who proceeded to tell us that we had at least two years left on our brakes and the battery was absolutely fine and working as it should, it just wasn’t bought from mini cooper… We were lied to.

Little cars

Omg this place and staff is amazing. Jason the acquisition specialist was good he took things to his General Manger whom owed the place. This GM was very personable and friendly. He took time out to talk to the customers and ensured they had a great experience! Due to an Alaska title we were unable to go forward with the process. If I ever needed to buy or trade a car that doesn’t have an Alaska or Hawaii title this would be the first place on my list to go! BUY OR TRADE FROM: Mini of Las Vegas 5750 W. Sahara Avenue Las Vegas, NV 89146

Service writer was courteous, informative and professional in demeanor.

Very easy process and welcoming environment

I am always happy with the service and attention I receive at Mini. My service writer, Dawn, is just The Best! And the technicians know what they’re doing! Bravo!!

Great experience with everyone! Justin and Xavier were just so wonderful that they helped all the way through and went beyond just for me to get what i wanted and eased up my anxieties to complete the transaction. Great employees! IMNurz91

If you want to buy a car go see Chris Uhles he is the best. He takes his time, no pressure, and ensures you are happy with your purchase.

The service department is top notch! Always helpful and friendly, and scheduling services is a breeze, and they’ve always accommodated me even without an appointment.

The service department at Mini of Las Vegas is the Best! The service advisors actually take the time to get to know you and your car. They go out of their way to be helpful, and my advisor, Dawn, always goes above and beyond to make sure I'm satisfied. I've been getting my Mini serviced with them for almost six years and I have never had a bad experience! Other service departments in this town just don't compare.

There was a sincere effort to make me comfortable and answer all my questions with out pressure to buy.

This was the best Auto purchase experience I've ever had. Chris was awesome! I called from out of state and was able to find the exact car I was looking for. We tied it up and I drove to pick it up the next day. No pressure, and no add on prices! I would highly recommend this dealership to anyone looking for a Mini!

In our experience, Mini is always very strong in brand representation. That being said, Mini of Las Vegas stands head and shoulder above the rest. The Service Technicians were very friendly and great with my family and me. Kent H. is a great brand rep.for the dealership. His communication and listening skills were really awesome! My wife and I were amazed what the dealership could get done on our Mini and we are both very happy!

Mini of Las Vegas staff were professional and courteous. They showed concern and went above and beyond their normal duties.I definitely recommend working with them for your vehicle purchase. Thanks

Great service! I went in and they had my car out fast! They even washed it after! It was my first time here and I will definitely be coming back!

I dealt with a dealership before that was unprofessional and since I walked into Mini of las vegas every one was genuine and the service has been a breath of fresh air. I'm not worried that they are trying to just get money out of me or anything and the staff is so friendly. I have 2 cars with them and I have no regrets. Oh and the best part, they are efficiently quick on services and notifying when your car is done.

Came in for an oil change, left with a great free car wash and interior sanitation.

took my daughter's car here after another shop clearly had no clue. Was extremely pleased with the service dept., their help, knowledge and prompt responses. They listen to the customer! I will happily return!

Everyone is really helpful when I came in to look for a car and helped me around. Staff is very friendly and attentive of their customers. Daniel was also really helpful and knows a lot about cars which helped me make a clear purchase on my Scatpack! Overall great people and great service that they provide.

Great service and best people in town. Thank you Chris and Dawn for taking great care of me

Service rep Erick was very attentive, provided picture and detailed explanation of repair/replacement of motor mount, and kept me informed on the progress of the work. While having service and repair work done at the dealership from which I made the purchase, I am confident that all work will be done correctly and will accomplish what has been promised.

The only criticism is that they got the maintenance and recall work done much faster than anticipated. My wife picked me up and we were planning to return later in the day. But the work was done quickly enough that I could have waited. I made the appointment online, when convenient to me. So, all went very well.

Erick has always been super helpful and friendly. He always goes the extra mile, he is one of the best service team members I’ve ever worked with.

Overall great car buying experience (2022 Tesla 3 Performance) and really enjoyed working with Chris on the sale. Easy in/out….flew in, paid, and drove out, within 90 minutes. One nuance with buying a car in NV and registering it myself in TX - no paper tag given to drive it home (NV doesn’t do that), which can potentially alert a police offer to a traffic stop (no displayed license plate, permanent or temporary); however, this has nothing to do with the dealership. Automation’s administrative team did make a significant error when forwarding my title to the local tax office in TX (signed in the wrong space on title) which caused a significant delay in me being able to register in TX and a subsequent penalty of $348 for not registering within 30 days of purchase. Title was sent back to NV for correction where apparently it sat for 2+ weeks before being sent back to the tax office locally so I could ultimately register and get my license plates. Not too happy about that.

My Mini experience was made great by Chris Uhles, the sales associate who helped me purchase my Mini last week. Mr. Uhles made me feel like a friend, not a number. His expertise, friendliness, and patience is unparalleled and I very much appreciated it during the process. I really love my Mini and I'm lucky and glad to have Mr. Uhles continue to offer his excellent service and knowledge. Thank you to Chris Uhles and to everyone at Mini who helped me.

Recently my Mini Cooper Countryman 2012 needed repairing, and so, I scheduled an appointment. I'm happy to say that Motoring Advisor, Eric Munoz-Cardenas is professional, courteous, knowledgeable, and patient. He kept me informed every step of the way as my car moved along in the repair process (including handling my warranty situation) which took a few days. Overall the process was smooth sailing and my car is running great!

Pleasant experience. My advisor was very knowledgeable and helpful with my needs.

Quick and professional service

The service I received at Mini of Las Vegas was EXCELLENT! The staff was professional, the work extensive, and my car feels brand new!

I have never felt more comfortable and taken care of at any other dealership. Dawn and her team accommodated my car needs and had excellent communication throughout the whole process. Thank you for taking care of Judy!

Everyone here was prideful in what they do professionally I couldn’t ask for more. They looked out fir my needs and got me a great deal. I would definitely buy from them again. I also want to give a shout out to Kent who has been communicative with me for all of this process and Dan who has been a pleasure to reach to for any questions and concerns. Thank you everyone at Mini for a smooth fast and successful process.

Dawn is amazing and always provides great service.

Daniel Banks, is very good what he does. Friendly and he explain everything I needed to know about the vehicle. I would recommend my friends to see him and visit Mini cooper family.

Dawn always provides great service. They ensure that all questions and concerns are addressed.

Great experience purchasing a used vehicle from Adrian.

Dawn is powerful,kind, helpful, courteous, efficient and just a wonderful lerson

This was my 3rd and final repair recommended. Each time I have come here Dawn has provided hands down the best experience within her abilities. I do have one more cosmetic item to get fixed but the price to repair it is way too much - will just have to learn to live without or find an alternative.

Great Service!.. Kent H. took care of me in a timely matter and he is very professional. I was in and out fairly quickly..I am a returning customer and definitely will return again!. Thank you

Very straight forward and easy! Great communication from dealership!

excellent customer service

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The half light check engine light popped on and this rendered the vehicle not to drive without stalling. I took the vehicle immediately to mini the following morning. My representative Dawn assessed the vehicle, took it in without an appointment and had service on the vehicle initiated. I purchased my vehicle at Mini, Las Vegas 8 years prior and Dawn has always represented me in times of service. The reason I continue to drive my Mini is that I am confident that my representative will always provide the top notch customer client services she extends. Mini Copper is fortunate to have Dawn in their employ. Thank you Dawn. I am back on the road safely.

Couldn’t have asked for a better experience after our finance company denied our loan. This has never happened to us but Manny made sure we were comfortable talking through all our options and even made sure we had additional information to consider. He went way further than required to gather all of the technical knowledge we needed to make a decision and we couldn’t be more pleased with that level of service. If you’re considering buying a car, please go here first!

We had the BEST experience with MINI of Las Vegas and look forward to a great relationship with this dealership. Erick Cardenas Munoz was our Service Advisor and we could not be happier with his help and guidance! Everyone we’ve met so far at MINI of Las Vegas has been super helpful and welcoming. I’ve owned all sorts of cars and dealt with numerous dealerships over the past 30 years. I can say with certainty that MINI of Las Vegas is the most helpful and pleasant dealership I’ve encountered anywhere. I can’t recommend them enough. It’s a genuine pleasure to be a customer of MINI of Las Vegas!

Erick is a great service specialist and is always friendly and helpful, I will continue to recommend him to anyone that has a Mini. Love the personal there. Great working with them in service!!!!

I have been coming to Dawn for service for years for multiple Mini?s. She is the reason I keep coming back!

Absolutely amazing service I love the way they take care of my car everybody is so helpful 👍

Needed some work done on my 2007 mini. I took an early morning appointment to drop off my car. I met with Ken. Ken was very polite and friendly from the moment he opened the garage door. Ken took his time and explained everything. Ken also sent text with a video attached walking around my car on the lift. Nice touch. Couple of phone calls later my car was cleaned and ready to go. Great work by all!

We were just curious about a vehicle we saw driving by. We went in with no intentions of purchasing a vehicle, and left with 2. Our sales person Louie was awesome! He is very personable, kind and a really great person. He didn't pressure us into anything. But asked our likes, dislikes, and what our needs and wants were. Justin also did an awesome job with getting us a good deal. Justin was super informative and went over all documents. Overall, great experience!

Thanks for a E-Mail from Chris following up on my interest in the PT Cruiser I was able to purchase the PT after a long search for a car after my accident that left me without a vehicle. I told Chris what I was looking for and he delivered. I am grateful for his support in finding what I was looking for. Thanks to all at Mini of Las Vegas.

service. Erick gets 10 out of 5 stars. Fast oil change Great car wash.

The only thing i have a complaint other than $2K less than what i was asking for , it’s I was waiting 3 hrs for the paperwork and my Check , but in the other side Jason Rech was all the time trying to make my waiting time comfortable.

My service advisor Eric was awesome! I Really enjoyed the experience and expert recommendations.

This dealership and their team was absolutely amazing! They had the best financing options for me and helped me the throughout the entire process of getting the car I’ve always wanted. Jose did amazing and I recommend him or anyone else there for everything related!

Always excellent customer service with Dawn.

Great customer service at a dealership that actually listens to the customers needs. Thanks to Chris for helping us out with our new PT Cruiser.

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Purchased a used car although it wasn't a Cooper from MINI of Las Vegas. The folks were fantastic. Dealt with Dan in sales and Bob in finance. Could not have asked for a better team.

Service department is great, especially Eric. He is always willing to help, keeps you updated on your vehicle and is very thorough.

processing took a few hours but the service was outstanding

Bob and Louis helped me find a really good bargain on a vehicle for my girlfriend , no high pressure sales tactics , very good price well under market value . We were in and out of this dealer within 2 hours with a new car and out of the horrible lease Mercedes’ had her locked in . Really can’t thank Louis the salesman and Bob the finance manager for helping us out. He lowered our interest rate even after the original quote when we were signing . Can’t recommend them enough

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Kent Hoopes III was the worse service advisor I ever had in this facility. I missed ? Kevin? who Is a very well trained & knowledgeable advisor. Kent overcharged me & didn?t complete the service I came for. Oil change service cost me some $180 and diagnostic check up about $200+

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Wonderful place to get your Mini Cooper Vehicle service

Kent Hoopes III was the worse service advisor I ever had in this facility. I missed “ Kevin” who Is a very well trained & knowledgeable advisor. Kent overcharged me & didn’t complete the service I came for. Oil change service cost me some $180 and diagnostic check up about $200+

Don’t bother with the used sales department. They came in $1,300 below a Carmax offer on my 2010 Corolla. Shortly after their first appraisal, they texted me an offer of $1,600 more than their original. When I went in to have the car re-appraised 2 weeks later (roughly 20 miles more on odometer and in the exact same condition), they offered me the original lowball amount of $1300 less than Carmax. Total waste of my time. Bait and switch.

I?m about the lease my 4th Mini with this dealership. Dawn in Service is incredible and Chris U in Sales knows what I like and makes the process super easy.

the service writer dawn went out of her way to try to make my experience positive. The Tech who worked on my car also went beyond the call of duty to do the same.

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From start to finish Daniel Banks (Dan) was very helpful and made the process smooth and easy. Their selection and pricing is awesome, reason why my wife and I are returning customers.

Great service as always…Dawn is the best!! I’m just sad they don’t have loaner cars anymore.

Great experience as always. When ever i need work done on my vehicle this is where i go. Great staff, with great customer service skills. They are very knowledgable and communicate clearly what is going on from car drop off to pick up. Professional work done by a professional team.

At first arrival, when I entered the service area, the only person there did not great me immediately and seemed a little stand off'ish. Once he knew I was there to see another service manager he just passed me on. The other service manager wasn't there so I had to wait a bit. Enters a lovely lady who was more than helpful and willing to help me. She was charming and very nice. She got me set up and then Eric came in and took over and he was amazing. Handled my car issues, made sure I was comfortable in the lounge, even got my car done sooner than estimated and washed. If only the first guy who greeted me could take lessons from the nice lady and Eric, Mini of Las Vegas would have an outstanding full team. Overall the experience was 5 stars.

They were friendly, faster

Great service and very quick service ask for Erick very helpful and goes the extra mile.

It was amazing, every employs so nice and they found all of my cars problem and fixed it! Also it didnt take that long so i was surprised. I really recommend to go here for ur car!

Great customer service, Kevin@service department has been very helpful.

I had a wonderful experience with this dealership and my salesman Adrian. They were very professional and helpful with my purchase. I will definitely go back for my next vehicle and will refer my friends and family to them.

Great service. Eric was very thorough in going over the vehicle and honest at recommended necessary services that we needed to take care of.

Mini of Las Vegas is a very honest and trustworthy dealership. It was a pleasure working with them to make my purchase a hassle free experience.

Xavier was great to work with! really appreciate being able to depend on them to deliver the vehicle I needed and wanted during this difficult time. This is my second purchase from MINI of Las Vegas. At this point I can probably be considered a life long client. Thanks so much.

Good experience at the service department. Reasonable turnaround time.

Dawn, always gives exceptional customer service! Work is completed on time, and on budget.

I would like to thank Xavier Taylor for helping me get the car I wanted. I Appreciate the help!

Awesome service. Dawn was really nice and my car looked great when I picked it up.

I recently purchased a Challenger from Las Vegas Mini and I would definitely recommend if you're looking for a new or used vehicle to go see Xavier. Throughout the years of purchasing many vehicles this was by far the smoothest and most pleasant experience I've had. The staff was knowledgeable, professional, courteous and there was no going back and forth on terms. Definitely a 5 star experience!

We bought a 2023 Mini Cooper. Chris Uhles was our sales person. He was super attentive and kept us updated during the process of the car being shipped from England. My daughter and I were very happy with the entire process. Would definitely recommend to go see Chris if you are looking for a Mini!!

I saw the car I wanted and Chris C helped me get it!! I need to be treated like family when I buy a used car lol.

We were very well taken care of by the Service Department. It makes doing business with Mini Las Vegas easy, complete and customer centric!

The “Florida team” took an hour to process the paperwork, and then from the moment I received the paperwork and signed, took over an hour for them to forward the check. It should not have taken almost 4 hours to sign a car over. The staff was doing their best I’m sure but whatever system you guys have to send paperwork out of state for approval ISNT WORKING FOR ANYBODY. at least disclose it could be over an hour wait even after finishing paperwork.

I went to the dealership undecided on a new vs used car and Chris did a great job explaining options and pros and cons with me. The entire dealership was easy to work with and made the process comfortable and as efficient as possible

I had a scheduled oil change this last Friday at Mini of Las Vegas that ended up being moot because my car broke down the day before with a battery discharge and overheat notification. I called and spoke with Dawn, who was extremely helpful and professional in guiding me to have the car towed there where they would handle the diagnostic and repair, if applicable. By the next morning she was calling me at 7:15 AM to let me know that they had my car and were about to get started, and gave her educated guess as to what was wrong. Unfortunately for me, she was correct and my car had a cracked belt damper which had caused the battery to discharge along with a leaking coolant pump and a blown engine mount. My personal frustration aside, Dawn was excellent throughout the process with very clear communication and accurate estimates of both time and final cost of repairs. I was only without the vehicle for a total of 4 days over a holiday weekend and she even credited me $100 for Uber rides on the final invoice. Her attitude was the spoonful of sugar that helped the medicine go down, and would make me want to do business there again and again. Minus 1 star because my car took a dump on me at only 47k miles- not their fault.

They made me an offer for my car and honored it. A pleasant and professional experience!

Wonderful experience with Adrian, super cooperative with viewing available vehicles, and ever so pleasant. Adrian was very open to listening to our wants and needs and showing us the vehicles. Would definitely purchase from this dealership again

Mini of Las Vegas provides exceptional customer service. I haves already received stellar communication! Dawn, the Service Rep, is amazing. She always provides the e details needed.

The sales people were very considerate and helpful.

Quick service without an appointment. Explained my choice of products thoroughly.

I went to Mini of Las Vegas to pick up a couple of parts. Edgar at the parts counter is the best. He can always find the part you are asking about, and if he does not have the exact part, he will tell you where to go to get what you need.

I’m new to the state and had to have a service done, Las Vegas Mini was great. I found the service was amazing

Dawn is great she is always willing to explain everything from the time I drop my car off to the minute I’m picking it up.

Our Service Writer was Dawn. She is extremely professional and helpful. There was no question when it came to the repairs needed and she treated us like we were her most important customer. Awesome.

I was there to sell my car to them. Things went smoothly, very quickly and everyone was very nice.

No one and no businesses are perfect but Mini of Las Vegas is close! Service department and Dawn are top notch. If you want your baby repaired this is where you want it to be. No matter how busy they are you will be kept well informed and details of your repair will be explained.

Dawn is great! She consistently gives updates. Is very prompt and honest with the customer. I have 2 minis and I always go thru her for servicing.

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Great service. I really love owning a Mini Cooper S Turbo F57 convertible.. everyone there does their best to make you feel important...Great job 👏 Dawn in Service is Amazing.and she makes your visit a nice one. Always has a smile, and an answer .

It was a pleasure doing business with you. Your very professional and John went above and beyond. Very happy with you guys, thank you

Mini of west Sahara Las Vegas is fab ! I recommend them if your purchasing a new or used mini

My repair was delayed by several days due to a delay in receiving the parts. Although not having my vehicle was an inconvenience & disruption in my life, the dealership communicated with me daily & kept me up to date. I appreciated their understanding of my situation.

amazing easy experience at Mini of las vegas.. Very professional customer service

Good selection! Friendly staff.

Though I had to bring my car back because the problem was not fixed the first time, Dawn made it her mission to get my car fixed! She was so nice and always made sure my needs were met and I was informed along the way!

This mini dealership is the epitome of class. My salesman Chris was such a gentleman and I got a great price on my super cute mini!!

Honestly best car buying experience ever!! Purchased a used vehicle from Mini and they went over a above my expectations. I’m not even from Vegas and I would travel to buy a vehicle from them again. Thanks Mini of Las Vegas!!

Had a wonderful experience. Helped purchased a vehicle for my son and the team there did an amazing job.

Definitely a place that I can trust. Wonderful customer service and reasonable prices for repairs. Thanks for getting me back on the road so quickly!

Mediocre at best. Was told upon purchasing my vehicle less than a year ago that I would receive 5 free oil changes. Went the other day to get oil changed and was told it was only 3 oil changes, not 5 as I was told. Disappointing and not even worth my time to call and try to dispute it. Just won?t being go back there for sure.

My salesperson Adrian and the finance manager, Levi are the best at what they do. They went above and beyond to get the vehicle of my choice but more importantly not use my Audi as a trade in since I did not want to get rid of my Audi. They were professional, personable, knowledgeable and acted quickly as I had limited time in town due to work. I would recommend them to anyone who’s interested in purchasing a vehicle. They will make it happen!

Mediocre at best. Was told upon purchasing my vehicle less than a year ago that I would receive 5 free oil changes. Went the other day to get oil changed and was told it was only 3 oil changes, not 5 as I was told. Disappointing and not even worth my time to call and try to dispute it. Just won’t being go back there for sure.

John F, very attentive, professional and always with a great attitude. Thank you

Terrific service! Everyone is always friendly and helpful. Dawn takes great care of the Mini and me as usual!

Best car buying experience ever!!

Our experience was truly far more easy and enjoyable than we could have ever hoped for. Everyone, literally EVERYONE at Mini of Las Vegas was warm and welcoming. It never felt like all they were interested in is our money and a sale. It felt like shopping with a friend. Dan B was our salesman and he was the absolute best, coolest guy. I am extremely happy with our purchase and the purchase price. Thanks Mini of Las Vegas!!

Dawn is wonderful and always goes the extra mile for me. She kept me up to speed on every step. She is vey personable and ensures that I am happy before I leave

Great friendly service. Tku

Eric did a great job explaining everything.He was very pleasant , kind and professional. Overall a good experience.

Awesome experience From service to sales

Xavier helped me purchase my dream car and made the whole process so smooth! Picked me up from the airport and showed me the strip on the way to the dealership. It’s officially one year today!! 🎉

When I checked my car in for service they discovered that if I paid a small transfer amount I could extend the previous owner?s warranty over to me for another year, saving me hundreds of dollars in maintenance!

I brought my car in for regular maintenance on April 12. As per normal, I was told there were no loaner cars available even on the lot. Joe told me I would need to entertain myself for the 4 hours. I wasn't happy, waiting all that time, and being from Montana, I knew no one to pick me up. Joe finally said he would pay for an UBER, then we ended up using the shuttle to run us to a mall to spend the 5 hours, as we ended up getting new tires as well. The whole crew Joe and Kentpoissibly (the new guy in training that drove us back and forth) were great and accommodating. I am glad I bought my car from such a great group! Thank you!

Everyone at mini Las Vegas was great and I’ve been sending family and friends there for the best deals

Like the past 8 years I took my MINI to the anual service at MINI OF LAS VEGAS , as soon you enter to the building you have that peace of mind about you will have a satisfactory experience, and your MINI Is an good, honest, professional hands, even in this present situation around the world, when everything is taking more time than usual, here at MINI LAS VEGAS They are ready to embrace this unexpected situation, so you can go back on the Road.and all this can not be done with out the help and advise of DAWN MARIE, our nice service advisor, and MINI LAS VEGAS TEAM , Welcom to the new faces, And for the ones are gone they will be missed. Thank you for Keeping the Good job & my family safe.

Wonderful service!!!! Everyone there is so friendly and efficient. Eric is fantastic as usual.

They were awesome! The work was done when they said it would. I was update frequently on the statues of my car. I am very pleased with the service.

I had a drive train malfunction warning come on and MINI of Las Vegas on a Sunday evening was able to schedule me for an appointment the next day, Monday morning. They took a look at the car, resolved the issue which turned out to be a recall on the car. It is a new car, so recalls are common I think. They washed and even vacuumed the interior of the car which was very nice.

We were greeted warmly. Directed to dealer of my husband?s request and made arrangements with. He showed us a lot of options never felt pressured or less valued than the higher paying customers. Unlike other CarMax on Sahara in Las Vegas the Car Max on Warm Springs in Henderson is preferred. But we picked this the Jeep at Mini because we where done shopping the price was right and the payment where right. The kindness and helpfulnesses from Miguel at CarMax on Warm Springs and Mini of Las Vegas was the same. Never again at CarMax on Sahara in Las Vegas. Thanks to Chris at Mini of Las Vegas. It make final decisions of buying a car less stressful when they work with you and are so happy and helpful.

Super friendly and professional, I love they send me videos when they are checking the car!

This was my fourth purchase with Mini of Las Vegas in one year half they have good customer service and they pay attention to the customer what they looking for and they also have alot of financial options My number One sales guys is Louis

Excellent, friendly service.

I needed brake service. Called late afternoon and was able to get an appointment the next day. Took car in late afternoon and it was finished before they closed! Always great customer service!! Courteous and professional staff!!

always fast friendly service from purchase to matinence.

Purchasing a car there was the best car buying experience I have ever had.

My 3/29/22 experience with the service department at Mini of Las Vegas was, as always, expedient and had a happy ending! The Happy Beginning always starts with my service advisor Dawn who has been my service guru since 2013. Dawn always make the process easy and does a superb job of ensuring I know exactly what my mini needs and makes sure I get the best care possible. I will be a customer for life because of Dawn and the entire service staff = you'all rock, and wonderfully so! Also, I've purchased two mini's at this dealership and feel I got great deals and awesome customer service during both purchases processes.

Eric was great in getting my car fixed and doing the things I needed done.

Had an appt for Saturday at 10:00 A,M. Arrived early and Dawn, who is one of the service advisors, greeted me and checked out my car - We went to the lounge area to wait for the service to be completed. At 12:30 p.m., I got up and wanted to know the status of my vehicle. I was then informed that the service department was backed up and they had not even begun to service my car. I was informed that I could still wait, or make another appointment. I was not a happy camper as I would have thought that one of the advisors would have had the consideration after all this time to keep me informed of the status of my service. I decided to leave as I did not want to sit there any longer. Mini Cooper in Las Vegas has only one dealership in the city and I am forced to drive the surface streets which would take an hour to arrive at their facility. I do not drive freeways as I am a senior. My daughter was kind enough to pick me up and drive my car to Mini. I will say Dawn was most apologetic and indicated that someone this week will come and pick up my car for service and return the car when the service has been completed.

Great customer service got a good rate on our jeep 10/10 recommend getting my next car from them. Thank you, Daniel for the deal we got

Josh Rodriguez and Bob Dziak were great to work with. Gave me a great price on my trade in and made the whole process smooth and easy. A 10 in every way. Very professional Highly recommend Auto Nation Mini Las Vegas. Ask for Joshua when you stop in. Woohoo! Great Job!

I had such a great experience w Chris U. that after visiting two other dealerships I returned to purchase my car from MINI. Thank you so much! He was friendly and knowledgeable.

They are always attentive and treat me like family. Chris is the ultimate salesperson. The best

I like the knowledge of my salesman "Chris Uhles". I swear he knows everything about Mini Coopers. At another mini dealership I had visited, in my area, prior to "Mini of Las Vegas", none of the salesmen I had talked with there didn't know much, and gave me a lot of misleading information... I have purchased my last two minis from "Mini of Las Vegas" thanks to Chris, as he goes the extra mile to get what you are looking for. I would HIGHLY recommend this MINI dealership there in Las Vegas (and also Chris), over any others, Yes, even if you live out and about... as I live in Denver CO area.

We love Mini of Las Vegas the people there are very courteous and helpful. they are very knowledgeable and have always treated us with a lot of experience and courtesy. I recommend Mini of Las Vegas very highly I took in my wife's Mini for service on 3/9/22. Erick Cardenas was the service technician who helped me. he was very knowledgeable about Mini Cooper he explained the whole warranty details on my Wife's Mini. I recommend Erick very highly for your service needs. I give Mini of Las Vegas a 10 outta 10 stars.

Dawn is a great service advisor. I know I?m getting everything done correctly when she is the service advisor.

Mini of Las Vegas was very kind and efficient when I needed a new battery. They understood that I had a work schedule to attend to, and they made sure to take the measures to prove the battery needed replacing so that my warranty would cover the cost. Special thanks to Beau in the service department.

They make it easy to wait in a comfortable spot with bathrooms, drinks and snacks nearby.

Mini Of Las Vegas is awesome! My service advisor - Dawn Trail & Service technician - Thomas took care of me & my 2015 Mini Cooper S! I plan to keep getting my mini serviced at Mini Of Las Vegas!

When i was down thinking this just a chance lets try.... here made it so easy, they approve me fast and excellent service i can said im no have any problem, all the process was fast. i recommend this location 100% even for new or used cars they take care of u and help u out with one best option for u. thanks

I was traveling from Sacramento to Page Az, with a friend, both of us in our 60’s, when my break pad warning light came on. I reached out to Mini Las Vegas and was directed to service adviser Erick Cardenas-Munoz. He was amazing. He took the time to ensure that my car was throughly looked at so we would have a safe drive home. He was very patient, and went out of his way to assist us with taking and picking us up from a restaurant we went to to wait for the car to get fixed. He kept me info with the progress and made sure we didn’t need anything. When we returned , my car was cleaned inside and out, and he went over all the details of what was done. I had lost my faith in how customer service has changed in the last few years, but Mr. Erick Cardenas-Munoz has restored it. He was amazing.

My husband and I got to work with Xavier. He was so kind and patient throughout the whole process which was a longer one from us since a lot of the stuff we needed was either from the state of MN or our old apartment since we had just moved. It made the process a little more difficult and time consuming than it should’ve 😅 he was super easy to work with and still made the process hassle free for us. We got a great offer for trade In which made buying a mini a set deal. I was so excited to be a first time mini owner and I absolutely love my car! We worked with Levi for all the paperwork. He made the worst part of buying a car, the easiest part! He explained everything to us, showed us many options for warranty’s, even made the experience fun/funny. No matter who you talk to or work with at mini coop LV, you’re going to have a great time, great experience, and it’s going to be fun!

Erick Munoz was helpful, very kind and patient with the many questions that we asked of him. The office staff appeared to be busy, but not too busy to greet and welcome us. Our visit to your dealership was very pleasant. Thank you. Mr. & Mrs. Roger Espinoza

Same-day appointment, all my needs met in one day, friendly service - above and beyond!

Very happy with the service and communications from Dawn my service advisor.

Best car buying experience ever. The service was great and the salesman very knowledgable at Mini of Las Vegas.

Thank you Chris Uhles, Jerome Battilega, Robert Dzia and the entire team at Mini Las Vegas for your outstanding service. This is our 5th Mini we have leased with Chris. Chris goes out of his way to ensure we are happy.

Brought my car to Mini of Las Vegas and the service was top notch. Dawn Trail, my service writer, was exceptional as always. Car finished earlier than promised. Waiting area was nice and had tables for my laptop so I could do wirk.

very respectful, profesional and courtious people. place is clean and coffee is available. very relax place

Got a used car with a good interest rate! Thanks Mini of Las Vegas!

The staff initially appeared to be very combative and when asked a direct question did not answer with a complete answer. Only after several minutes of going back and forth with him did I eventually get the best answer that he could give me. Which was what I expected anyway, but I simply needed him to say it, so that I could make an educated informed decision about my vehicle. I felt like initially the staff did not listen, and was more concerned with pushing me in the direction that he wanted me to go. I tried to explain to him that I am very clear on what I need, and I do not need for him to push anything on me. But what I did need from him was a clear answer to my question, and of course he could not furnish that to me. The question that I asked him was ?since Mini was recommending that the brake fluid be change every two years despite mileage, what was the reason for such a recommendation?? His answer was very general and not specific at all. I would like Mini to understand that for some customers when general responses are given to customers that ask direct question, it does not boost the confidence that your customer have with your product. I was appreciative that eventually he did give me a discount because I had received mis quoted information from his co-worker for a common repair on an earlier date. He also pointed out some functions on my dashboard that were helpful to me that I was not aware off prior to this appointment. Note: I purchase 4 new tires on this appointment. There was a lot of white adhesive residue left on the tires and rim when they were placed on my vehicle.

Personalized Service. Needed to have my system updated and to replace a battery. Staff at Mini really helped me feel like a priority..

As always, Dawn took care of me and was a pleasure to deal with in the Service Dept.

My experience with Chris C., Robert the finance manager, and John was great. The experience was not pressuring and they really worked with me. The first vehicle was moved to another location but Chris found another vehicle of what I wanted with better features for less than $1k more and the price ended up being the same as the first vehicle. Thank you guys!

Everyone always polite and helpful. Always take my car here and in great running condition

Took my JCW in for its 1st service. I was able to book my appointment online. Very easy, and you can pick your advisor. I chose Dawn which was a good choice. Work was performed while I waited. My service with a computer update took about 2 hours. Dawn kept me advised of the progress. There were no issues. I was pleased with my experience.

Very friendly staff, my adviser Beau S. Is the best and is very kind. They treat me well and take great care of my car. Thank you all :)

General manager sucks, my salesperson and finance manager was awesome. Great service ?. Reason gm sucks is because he is rude and arrogant. I came back to dealership because my tyres on my brand new truck was bald. He treated me with disbelief and tried to strong arm me by telling they're safe. Told me I would not gain anything and was disrespectful with smug look on his face. He didn't know me or talk to me before and for someone who is supposedly a gm you would think he would put his customers first. He failed. He earned a bad review. His staff earned a great review. Stay away from this jerk.

Walked into Mini of Las Vegas on Net Years Eve Eve just to look at the 2022 Clubman. Met Chris Colella and he couldn’t have been nicer nor more helpful. They gave us more than we were expecting and a really great interest rate, so we drove off the lot with a new 2022 Clubman Cooper S. My wife loves it!

I arrived a little after my scheduled time. Sean was very professional and glad we were there. I explained what my needs were and he gave options to the needs. It was a short work schedule being a holiday and he ensured my vehicle would be ready that day. Although no lot car was available for use he provided a place to obtain transportation and away we went. My car was ready at the scheduled time washed and serviced as planned. What a refreshing experience. Great crew, Sean was the best.

I was exceptionally pleased with the service I received. Customer oriented, competent, and timely.

Mini Cooper of Las Vegas have the best service department. I was very satisfied with the excellent customer service that I received…

The service team is amazing! Eric is amazing! I appreciate all the help!! Never a dull moment when I came in. They are always helping and the levels of communication are the best.

They took very good care of my car. They called me and told me very thing before they did anything. I would Recommend them to anyone.

I’d be lost without Dawn and her knowledge of MINI! She is the best of the best! She deserves a huge promotion and raise! Dawn’s customer service is top notch!

If you go to Mini of Las vegas ask for Dawn you will receive the best customer service ever

Eric Munoz-Cardenas and his service team were fantastic! The care, communication and service I received throughout an unexpected and complicated repair - from the first frantic inquiry call to driving away in my repaired Mini - was exceptional! Highly recommend MINI of Las Vegas!!!

Exceptional service provided by Eric Waiting room is not comfortable for senior citizens

I purchased my BMW from Mini and they made my purchasing experience stress free and quick. There wasn’t a lot of price gouging or haggling over price. My salesman, Adrian was super sweet and very honest with us about the process. We got done in a timely manner and the finance manager was super cool! Overall, awesome experience! Thank you Mini of LV!! I love my car!!!!

Erick is very considerate and always willing to help.

Thanks to Dawn and the team @ Mini of Las Vegas for updating Prince Harry’s programming to US Specs and adding Apple CarPlay! You made Evette’s week!

Thank you Dawn for your professionalism and courteous. If anyone need your baby to see a professional care ,ask for Ms Dawn .

Exceptional Customer Service

The sales process was super easy, no high pressure tactics. Chris was very knowledgeable, and professional. He made the process easy and simple! Would buy there again for sure!

In May, I came into the Mini of Las Vegas to trade in my current car to get a new car. The employee by the name of Chris Uhles helped me. When talking to Chris, he informed me that no new cars were for sale but one car was in line for production. I was curious and wanted to see what it is. To my amazement, the car was almost exactly the model I wanted. There were a few things that I wanted to change & was told they would be changed with no issue since the car hasn't been made yet. For the changes, I asked for the wheels to be black instead of silver, as well as making sure the car had navigation because I need it for my job. They made those changes in front of me & confirmed them. I was very excited & confirmed my reservation for the car. Two months go by & I receive a call that the car has arrived at the dealership. I was so excited to get it. When I get there, I was surprised but not in a good way. The tires were still silver, the top exterior color ordered to be black & was shown on the initial papers, there was no ceiling rails on top of the car which was also shown on the initial papers, as well as the dash was not black which was shown on the initial papers. On top of that, there was a massive British flag decal on top of the car that I did not order nor want for my car. Once meeting with Chris, I immediately vocalized all of these issues for I was upset. He responded to me as if I was crazy & that I never asked for any changes. Amazed, I reminded him that he was the one that gave me the papers for me to change anything I would like & that they would be changed. * I TOOK A PICTURE OF THE PAPER HE GAVE ME, THAT PROVED THEY ORDERED MY CHANGES. * It was as if he forgot and that I was being the unreasonable one. He was extremely rude about it. I should've left as soon as I found out that was my car. He basically said that the car is there & that there is nothing he can do. He gave a very half-ass apology that I would almost be less hurt if he didn't give an attempt of an apology at the first place. When I told him about wanting to immediately take off the British flag decal, he tried talking me out of it because it is a "limited item" & that I should think it over. I did not care at all for his counter argument & was amazed he didn't give me a genuine apology because he really messed up. With me still partially wanting car, I told him I would take it. Throughout the process, I was very quiet & very irritated that I just wanted to get out of the dealership & away from Chris. I was with my girlfriend throughout this process & she was helping me calm down for I was very upset. Chris vocalized to my girlfriend, that me and him " were no longer friends " after I found out about the car not being what I ordered. My girlfriend was also there when I ordered the car, and he treated us like we were crazy, and that it never happened. He was very rude, super unprofessional, and a liar. Owning a Mini Cooper was my dream car, and now when I get into my car, it reminds me of that day I spent with Chris Uhles. No one should have to experience what I experienced. If they're only able to sell a certain amount of cars , due to COVID-19, they should not treat a real buying customer like this. I wish I never got the car. Then he has the AUDACITY, to call me twice, and left a voicemail saying to give him a good review. He got his review. *Update: After looking at the invoice again, I realized that I paid for all these items that never came in the car. I paid $1,000 for the navigation package, $250 for the roof rails, & $135 for the black all weather floor mats. At this rate, I wouldn't be surprised if the advanced sound system I paid extra for is the one in the actual car. This doesn't even feel like my car.

I had a great time there! The car I bought was a used vehicle and it was VERY reasonably priced! Trade in was super quick and easy! The guys were helpful and everything went very smoothe

As others have said great service a nice people at service dept only complaint is $$ Pricey $$ But work was performed in a decent amount of time and sat in lounge with water n coffee provided.. They make you feel welcomed but like said only thing is $ pricey.

I’ve been looking for a car for over a week. I find one at Mini drive down there to test drive and Chris says NOPE! Umm huh! He says you HAVE to run a credit app. I said I have financing with my credit union. Nope he says!

After our older Mini died (over 11 years) we needed a new used car to replace it. Working with the local Mini dealership was a painless and easy way to get a new mini. Due to the chip shortage cars were hard to come by but our local sales person (Chris Uhles) helped use find a vehicle that fit our needs. This was all done while we were on vacation. He provided pictures of available vehicles and searches other dealerships until we found the one we likes. When we arrived at the dealership our our vacation the car was ready and they handled all the paperwork and transfer of our old vehicle. They bend over backwards to help us get into a new car. They followed up with any questions after the sale and made sure we were happy. This is our third Mini and each time it seems to get easier to buy a mini.

The service department was a joy to deal with. They handled my issues in a most professional manner. Kevin my service advisor always goes the extra mile, while wearing the broadest smile and sincerest demeanor. He is definitely a asset to the dealership. The entire service department makes me feel valued and important. They all listen and respond with sincere kindness and respect. Not only do I love my Mini but I appreciate the efforts of the entire service staff.

My service team is absolutely outstanding. I had plans to leave town but my check engine light came on. They did their best to expedite my repairs and then they needed to do a bit more to make sure my cars was safe. They provided me a loaner so I could go home and pack for next day departure. I will never change brands. I am Mini for life!

They made me an offer I couldn't refuse!......excellent people to deal with!

Dawn is the best, great customer service. repairs were done in a timely manner

Dawn is fantastic to work with and everyone is always so friendly.

I went it with what I thought was a serious and probably expensive problem. After looking over the car and trying to replicate what I experienced they explained that the fan staying on after the engine was turned off is a Mini feature. Very thorough and very helpful.

Amazing customer service! I am extremely satisfied with the purchase of my new car. What I liked the most was that I never felt pressured to buy anything. Please see Adrian, he is a great sales agent.

Kevin the service person is excellent, answer all my questions,thanks

Kevin and Dawn are always amazing!! Friendly and knowledgeable!

My husband and I found the Mini Countryman that had everything we were looking for at Las Vegas Mini. We called and got all the information we needed. Told the sales guy Carlos that we live in Texas but can come pick it up with in a few days. Talked to Carlos about how we intend to purchase the car. We informed him that we would be using our own financing. Rearranged our schedules, decided that I would go pick it up and make a road trip out of it with my daughter. Booked hotel and flights. Let Carlos know when we arrived and that we would see him the next day. Had to work out details as to how get them to accept a document-sign, after a huge hassle, finally got that worked out. The next day comes, first thing in the morning , 2 hours before the dealership opens, my husband goes to our bank, gets paper work done and signed, check is sent via Fed ex. Everything is good to go. and THEN they tell me that I can not take the vehicle until the check is received or I can go with their financing?.. we have purchased vehicles from other states several times. We even purchased and sold a home with out being there in person! The unfortunate part is they were fully aware that we were using our own financing and intended to leave that day to start our drive back to Texas. Never did any of them bother to tell us that was not going to happen. Not much more than a sorry was offered. The rest of the buying experience wasn?t that great either. They didn?t want to honor the incentive that was posted on their website or the corporate incentive that was supposed to be combinable with all other offers per the agreement. Which we printed out and emailed. Really a ridiculously bad experience. Once the check had been received the following day, Louie did the delivery orientation for the car -he did a great job. I love minis. This is my second one. Had I found the car any place else I would have left with out the car for sure.

Absolutely excellent experience. Big shoutout to Chris, Erick and Robert as part of the maintenance and service office! I had a sunroof that wasn't closing. I took it right to the service area, and they helped me right away and very pleasantly! Chris was super helpful and sought to see how they could help as soon as I pulled up. Erick found my warranty information and was very helpful walking me through the process. Robert stepped in and was able to get the window closed so there was no security issue. I scheduled the car for an actual appointment with Erick and Chris sealed the window to prevent against dust and water intrusion. Great team, great service all around When they took the car in for a scheduled service, not only did they explain the issue to me, but gave me options and an excellent estimate of time to complete the work. Chris and Erick were so attentive and helpful. They found me a loaner car, which was very helpful and allowed me to easily take care of my next two days. When I returned for my car, she was all washed and ready to go with a brand new sunroof track and components, and worked like a dream! Thank you Mini of Las Vegas! You guys rock!

We had a great offer from Carmax to sell our car Chris Cole not only matched the offer but he is the reason we decided to sell it to Autonation He made the experience more personal , he was very helpful and polite. He really worked with us and answered all of our questions Thank you

Thanks to Carlos for a great experience buying my first Mini.

Awesome people superior service

The service department was prompt, friendly and helpful. The work was fast and accurate. Nice job.

I am extremely satisfied with all the services at Mini Las Vegas.

Took my Cooper in for brakes and it was such an easy process! Got a loaner vehicle and work was done by the next morning ! Courtesy and kindness is received from every employee.

Good service desk. Kevin was very helpful

I took my car in for it?s yearly maintenance. I waited in the customer waiting area. It was comfortable and clean. My repairs were made in a timely manner and I was back on the road in an hour and a half. It?s always a pleasure going there. I bought my first mini in 2008 and have gone to Mini of Las Vegas since then. Dawn is my service rep. And you couldn?t ask for a nicer person.

I was ordering a new lighting module that all BMW/Mini have an issue with. I order one because my mini is a 2012 and well past the standard warranty in 2021. My service advisor saw me as she was with another customer. She thought it was still under warranty so we went to the computer to varify it. Sure enough; my mini was under warranty for that part. She saved me $500 for the part and more to have it reprogrammed for my mini. Thank you so much.

Again, I have my service with Dawn in the past six Years. Never have to bring the vehicle back in two or three weeks later for others surprise repairs with other parts of the engine like the cars I used to have. Dawn is so professional and courteous plus make me feel like vip everytime I visit the service department. Thanks Dawn

This is a very busy but friendly, accommodating, competent, reliable, dealership. From management down, to all departments, I have purchased several cars here and am a very happy customer.

Good service on my Mini Countryman 2015 and professional friendly staffs.

I stopped by Mini to check out the Clubman’s. Chris was my sales person. He was great to deal with, easygoing and pleasant. His knowledge of the Clubman was great as he drives one. I bought a used JCW Clubman and love it.. I went in a few days later with some operating questions and Chris again was very helpful even after the sale.

Routine maintenance scheduled had to return to get the system reset for the next service.

Good salesman...no pressure Still getting used to car

Had a problem with my 2012 Mini Cooper S, the footwell module had gone bad and I was looking at possible $600 part purchase plus labor. The parts department at Mini Las Vegas had patched me in to talk with Eric Munoz, he asked a few questions about the car and was able to find a recall on my auxiliary water pump and also was able to fix the footwell module free of charge because my car only had 60,000 miles. Totally recommend this place, they fixed my car and didn’t try to sell me anything I didn’t need. Glad to have gone to Mini Las Vegas. One happy customer here😀

Buying a Mini Countryman was very nice and easy. Salesman Chris went out of his way to so helpful and accommodating. My problem was that I didn't listen or take Chris's advice and offer. I recently moved to Henderson and not at all comfortable drive around Vega at dusk. Long story short, after 3 hours at the dealership my car was ready. 15 minuets of driving I totaled that Mini. heading back to Chris and Mini of LV to get another countryman.

Painless, pleasant, informed, attentive while not being overbearing, sales rep free to take and represent you at other local AutoNation brand dealerships if you wish.

Dawn and the team were absolutely incredible on my last visit! I had been so bummed that my black bumper was oddly fading on a new MINI. To my surprise the team noticed the defect and had completely replaced the bumper! 😻 if you could have seen the smile on my face. This team truly cares about your car and the experience.

Taylor Xavier was awesome and worked with me through the whole process. Definitely a great guy and the experience was very good.

I went in for a quick check and the service was excellent. They found 2 things and fixed up my Mini Countryman just great!

Called to see if i had a oil change coupon for buying my vehicle at this dealership and i had 4 FREE oil changes! excellent customer service and quick service

Mini of Las Vegas always takes care of me like I'm a rock star from sales to service!

Wasn?t looking for a car, but I found one along with a great dealership. The experience was great!!! From first look to signing paperwork there was no pressure. Chris U. and Martin made my process easy, fun, and enjoyable. Honestly, Mini sells itself, but Chris is the best!!

I met a young man by the name of Austin who helped me and sold me my used Nissan Altima at MINI of Las Vegas, very friendly like we had met before. The Atmosphere in the place has a very friendly vibe. Even the Financial guy was friendly. Thank you to all who was involved with my car including the young man who gave it a wash. 👌🏾👍🏽👍🏽

Service writer was courteous and professional. He kept me updated on progress.

Adrian at MINI of Las Vegas provided me with excellent communication, follow through and has gone the extra mile in making my buying experience effortless......thank you Adrian!!!

Dawn at Service and Chris U were awesome. Very satisfied.

Austin Bartello was great. Very helpful, friendly and courteous. I love my car too! The only disappointment was that they would not buy my old car because the title was under my previous name, even with proof of name change. CarMax bought my car regardless. I just had to sign an affidavit. MINI is too rigid in its policies. Life is not always black & White.

still under their "90 days warranty" but nobody can do anything about this. Got the extended warranty on it (4K) they dont even answer my calls Car stopped working after about 2-3 weeks.... Not to mention they gave me super cheap tires (which do not come with the pressure sensor so the light was always on - The guy who sold it said not to worry about it "It is nothing" he said. Did the test drive during the day so did not notice that one headlight was not working..... SUPER RUDE when my wife asked for solutions... extremely poor customer service. Money back? exchange of car? what is the next step MINI? are you guys going to answer our calls at least?

Dawn Trail my service advisor did an outstanding job. This is my 2nd Mini and the best service experience I?ve had in 5 years. New battery with my 15k mile service Dawn was the best!

Dawn Trail best service advisor in the last 5 years. Totally took care of a new battery along with the 15k service work needed. Great job and a very nice lady.

Anytime I have to bring my mini in I make sure to see Dawn. Not only is she super awesome but she goes above and beyond in service. Thanks so much I appreciate you!

As always, had a great experience from beginning to end on the service at Mini of Las Vegas. Called to schedule an appointment for an oil change and filter replacement. Dawn Sutton found a time slot that worked into my schedule as well arranged for a loaner as I live 60 miles out of town. My car service was completed as promised and my Mini was returned to me nice and clean. Dawn and the service department are a pleasure to work with.

I had purchased a used car from AutoNation In February 2020, so when my daughter needed a vehicle I knew exactly where to go. We went there, walked around the lot and found three cars of interest. I then called my amazing salesman, Chris Colella who helped us decide which vehicle was right for us and completed the purchase. The whole process went so smoothly that if anyone needs a vehicle I would send them there, to him and know they?ll forever be thankful. Buying a car doesn?t have to be a nightmare. I know. I?ve done it twice. Thanks to Chris and the wonderful staff at AutoNation.

Having a TERRIBLE time getting a response, info and a refund. I put a deposit LAST year on a Mini and let them know months ago that I was not going to buy it. Tylor Shibata assured me it was refundable. I have BEGGED him a dozen times now to provide me info regarding my refund and he just ignores it. I've never left a negative response for a car dealership before, but this seems to warrant it.

Excellent service and knowledgeable technicians.

I usually render a five star rating, but, unfortunately I cannot this time around. I recently took my Countryman to the dealership for tire service as my run-flat tire was punctured by what appeared to be a nail. I arrived approximately at 9:30 AM and was informed that it would take about two hours for the service to be completed; I know that's unusual and especially since I made an appointment. However, I didn't make a fuss, I simply agreed to wait it out. A short time later I was informed that they didn't have the tire on cite, and that, they would have to go get one. I had several appointments scheduled for later that afternoon, so again, I agreed to wait it out. After waiting for two hours, I was approached and informed that the tire had arrived and that they were just starting to replace the tire. I literally waited for another three hours before receiving my keys and being sent on my way. I waited approximately 5 hours just to get my tire replaced. I had to reschedule both appointments. One of the appointments was for a job interview. I was informed a day later by my prospective employer that they had hired someone else for the job and so the position was closed. And by the way, during my entire waiting time, I wasn't offered water, coffee, a bite to eat or anything. I truly believe that MINI can treat its customers much better than this. I'm very disappointed this time around.

I had a flat tire on the way to work. I went to the dealership with no appointment, they were open at 7am. They got me right in, I was only 1-1/2 late. I would have been even later if I waited for the tire shop to open. Dawn in the Service Department is always friendly and helpful.

Fast appointment and service. Friendly staff. I appreciate the service.

They are always welcoming and efficient. They know me by name, I always feel welcome when I come in by everyone.

Mini of Las Vegas provides OUTSTANDING CUSTOMER SERVICE!!! A big shoutout to my FABULOUS service advisor DAWN!!! You are awesome, attentive and professional in providing exceptional customer service care. I gratefully appreciate your attention to detail and my service needs as a proud Mini owner. Thank you kindly Diane

I didn't realize how easy it was to buy cars these days. I inquired about the MINI Cooper/Countryman using the US News Best Price Program website and got a response from a Motoring Advisor almost instantly. We made an appointment to come in (all via text) and Will met us and helped us through the process. We were still there for a few hours but it was overall a very pleasant experience. Will and team were very friendly and easy to work with, even with COVID restrictions. I got a great deal that I'm very happy with. Highly recommend.

Very professional and helpful. Always concern about service each time you bring your car for service.

They were very nice and kept me posted throughout the day. I got my car back washed which was a nice surprise. We were very happy with the service.

I have had to bring my mini 2 door hardtop in for service a couple of times this year and I must say, that every time I’ve come in Kevin from the service dept. has taken very good care of me! He’s amazing! Great customer service!

I travel between states and on my way to Northern Nevada, I was involved in a auto accident, in which my 2017 Cooper S was totaled. MINI saved my life. I stopped into MINI of Las Vegas to see what the dealer had in stock, and everyone I met was most understanding. Even though I was still in the claims process with my insurance company, the dealership facilitated the paperwork, so that when the settlement occurs, everything will go quickly and smoothly. Thank you MINI of Las Vegas.

Great service provided you give a hard deadline for work to be done. Love the text message option for communication, keeps misunderstandings minimal.

Excellent courteous time efficient customer service

Brought my 2016 Mini Countryman in for it's 1st service since purchase. Excellent service and rapport with customers. Very Satisfied. Thanks.

This is my 2nd Mini purchased from Mini of Las Vegas. I doubt I will own another type of car, the Cooper is my spirit car. Dawn in the service department is fantastic, very attentive. If you’re in the market for a fun car and a company with excellent customer service- I highly recommend MINI of Las Vegas. 👍🏻👍🏻

Service department (Dawn) is awesome. The rest of the staff provides great customer service. The key to any purchase is after the sale and these folks get that.

The team in Vegas was amazing. I?ve wanted a Mini for forever and I finally have it. They got me in the same time I applied.

This is in response to a review I had written earlier regarding issues I had with my 2019 Mini Countryman I purchased in July 2020 at Mini Of Las Vegas on Sahara. The brake pads needed to be replaced and the wiper blades were cracked. The General Manager Eric reached out to me the next day and offered to address my issues at no cost to me. Erick from the Service Department contacted me and scheduled an appointment for the next day. I was provided a free new loaner car for the day while my car was being repaired. My car was available for me to pick up at the time promised. My car was cleaned and washed. I was very pleased with Mini of Las Vegas quick response to address my issues. They even inspected my car to make sure there were no other issues and changed the oil. I will definitely purchase my next car at Mini of Las Vegas and would recommend you to visit Mini Of Las Vegas for your next new or used vehicle. The staff at Mini Of Las Vegas are friendly and easy to deal with.

Always a good experience dealing with Desert Mini.

My experience with the service dept has been excellent. Communications to me were great. They kept me informed throughout the process.

Mini Coopers are fun cars and Mini of Las Vegas has Excellent Service.

Mini’s are great cars! I’ve had two so far and hope to continue buying them. I have the maintenance package so service appointments are pretty easy. I will say Mini of Las Vegas has horrendous COVID precaution measures. Most employees either weren’t wearing masks or wore their mask below their nose. I was pretty uncomfortable the whole time I was there.

Kevin is always friendly and helpful. He explains what the issues are and the different options I have

I recently purchased a Mini Cooper Countryman from Mini of Las Vegas on Sahara Ave. Will and the team at Mini of Las Vegas were very professional. I did an inquiry on a Countryman online and Will contacted me the next day. He emailed me different Mini Countryman to look at with many good pictures. Will also sent different finance options. Will stated I could get per approved before coming down to the dealership so that I would know what my finance terms and options would be before purchasing the vehicle. I told Will what car I was interested in and when I arrived at the dealership the car was ready for me to test drive. I was not pressured to look at more expensive car or different cars. Will spent his time with me explaining the Mini Countryman I had chosen and the price, options, gas mileage, inspections by the dealership and vehicle warranty. The finance team was also great. They went over down payment options, final price, monthly payment and did not try to upsell anything I did not need. I was in and out of the dealership in less than 2 hours. I could not be happier with my Mini Countryman and the stress-free experience at Mini of Las Vegas. I had small issues and questions with my Countryman and someone returned my call immediately and addressed my issues quickly. Great customer service.

I recently purchased a Mini Cooper Countryman from Mini of Las Vegas on Sahara Ave. Will and the team at Mini of Las Vegas were very professional. I did an inquiry on a Countryman online and Will contacted me the next day. He emailed me different Mini Countryman to look at with many good pictures. Will also sent different finance options. Will stated I could get per approved before coming down to the dealership so that I would know what my finance terms and options would be before purchasing the vehicle. I told Will what car I was interested in and when I arrived at the dealership the car was ready for me to test drive. I was not pressured to look at more expensive car or different cars. Will spent his time with me explaining the Mini Countryman I had chosen and the price, options, gas mileage, inspections by the dealership and vehicle warranty. The finance team was also great. They went over down payment options, final price, monthly payment and did not try to upsell anything I did not need. I was in and out of the dealership in less than 2 hours. I could not be happier with my Mini Countryman and the stress-free experience at Mini of Las Vegas. I had small issues and questions with my Countryman and someone returned my call immediately and addressed my issues quickly. Great customer service.

Xavier was awesome he did a great job of making the "dreaded" car buying experience feel like a day at the park..his knowledge and understanding of my needs and concerns,,were spot on. I bought a 2020 Mini Cooper s convertible ,, and I actually think I thanked him for letting me buy it..LOL,, he did a great job..and I got a great car at a very fair price.

We bought a used 2019 Kia Sorento. It was a great experience dealing with the sales manager, Xavier Taylor who treated us with respect and was there for us every minute of the way. It was a pleasure doing business with Mini of Las Vegas!!

Chris made the buying process so easy and every time something came up, he would reschedule me and ensured that we had enough time to really get everything going. He made sure I was taking care of when buying the car and making minor repairs to my vehicle when I noticed minor things that were wrong. Can?t thank the mini of Las Vegas team enough for taking pride in customer care and satisfaction!

Buy a car at the dealership was very fast and easy!!

Great customer service and sales person (Chris) knowledge.

Sales rep, Adrian Rivera was all '10's. He found the exact vehicle I was wanting, got it shipped here, and got me in it hassle free! Job well done Adrian!

Once again, the service is top notch! The staff and technicians are courteous, professional and thorough. I drive from Colorado just to experience the wonderful service I have come to expect. My Motoring Advisor, Dawn, is so efficient and professional, she deserves a raise! 😀