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Recent Reviews from MINI Las Vegas

This review is for the service department. Customer service from my advisor is lacking pretty bad. I made an appointment online for 10:30am pulled in at 10:15 was greeted nicely by the lot boy, he asked me who my service advisor was, I looked at my email and told him who it was. He then said ok I’ll show you where he is, that’s where the good customer service stopped. He showed me my service advisor I approached him and he acted like he was too busy he told me to give me the keys and go sit in the waiting area I’ll come get you. 20 minutes goes by and he finally yells across the room to let me know he’s ready to collect my information. My vehicle is still under the factory warranty so I brought the vehicle in for a check engine light and running roughly. I asked the advisor if they had any loaners since it was probably going to be awhile, he immediately replied no loaners so I said ok I’ll wait. The advisor never mentioned they had a shuttle that could bring me home at this time. So I went to the waiting area and waited, at about 11:30 another customer sat next to me, she had brought her car in after me but some how her car was diagnosed in 30 minutes. Someone in the service department came out to talk to her about her car needing $4500 in repairs and that he could get her a loaner if she were to agree to fix it. So I sitting there for an hour and 45 minutes hear this and decide to go check in with my advisor for an update. The advisor rudely told me no update yet, and the appointment time I had was just to talk to him, it usually takes 2 hours after that to get it into the shop. He said I should be thankful it’s getting in before noon because that’s when all the technicians go to lunch. Mind you that I’m also with my 3 year old Daughter who is also hungry and would like lunch. So at this time I get a little frustrated by the poor customer service the service advisor is providing and ask can I get a ride home or something. He says sure, I wish he had asked me this when I dropped the car off 2 hours ago. The lot boy comes out and gets me for my ride. The lot boy is awesome by the way so perks to him, very nice and friendly. 2:30 rolls around and the service advisor calls me to tell me my vehicle is ready for pickup. I decided to get it the next morning come in and get the car. Service advisor hands me he keys and says it’s right over there. I get in my car and start my drive home reviewing the paperwork on the way. To my surprise I found a remark by the technician that my car has an oil leak from the timing chain cover. The car is under warranty why wasn’t I told about this before I picked it up and why wasn’t an attempt to fix this done since the car is under warranty. I called back and was put on hold for 4 minutes before I just gave up and hung up. I guess I’ll just get rid of the car so I don’t have to deal with this place again.

Corey Hedlund Jan 7, 2021

I normally don't leave reviews but I won't recommend this location to anyone I know. They don't even greet you when you walk in the door. After about 5 mins of me deciding if I should walk back out the door, the older gentleman dealer with the office located next to the front entrance greeted me and offered me a drink of water. No biggie-- but it was irritating to think I'm about to spend thousands of dollars and I just got ignored by 5 employees who looked me right in my face. Maybe they expect the customer to greet them?? Idk moving on... While inspecting the car before purchasing, I told the dealer there's a knocking sound coming from the engine and maybe the drive belt tension pully needs to be inspected. The car was supposedly inspected again and the mechanic denied any issues. So okay, I'll trust the mechanic. I did end up purchasing the car, so I gifted the employees with some donuts as I always do when making a big purchase. I walked into the lobby carrying 2 large dozens of Krispy Kreme donuts & guess what-- STILL NO ONE GREETED ME!! I'm thinking, "WTH is wrong with this place?!" A week later I take the car in to get a lightbulb replaced. I walk into the service side and once again *sigh* nobody greets me. Finally I speak up and say "Hi" and explain what my service appt is for. As I give the employee my keys he yells to the service agent that there's a loud knocking noise coming from the car. I'm annoyed by this point but, at least I'm not the only one who hears this loud knocking coming from the car I just purchased a week ago from Mini LV. Kevin who either needs a vacation or is just down right arrogant tells me it's going to take half the day to change 1 light bulb. I told him I was going to leave and come back. But instead of leaving I decided to just wait in the lobby. After 2 hours of me relaxing in the lobby I walked over to ask Kevin for a status update on my car. He gets an attitude and snaps at me because I didn't leave and come back like I told him I was going to do. Even his female coworker looked at him side eyed because of the bad attitude he was giving me. I wasn't rushing him, just curious about the status of my car. After 20 more minutes I'm still waiting for him to come to the lobby and give me a update on the status. So I walk back over and he tells me "Oh they're washing it now". I reply "So did they fix the knocking sound?" "No there was nothing wrong with it only the light bulb was changed." Long story short, the car is still making the knocking sound. I recently discovered damages to the windshield that apparently the warranty doesn't cover so I bought a car with a damaged windshield and a knock in the motor from Mini of Las Vegas. I suggest looking elsewhere if you want at least fair customer service and not feel cheated buying a used car.

Tierra Jones Nov 7, 2020

I purchased a 2014 Mini Paceman S from a smal local dealer in San Diego. I flew out to pick it up and drive it back home to Kansas City. Two hours into my evening drive, my check engine light came on. I immediately called Mini of Las Vegas (nearest Mini dealership to me) and made an 8am appt for the next day. I couldn't have made a better choice. I was lucky to have been paired up with Mike McBride (Technician) and Kevin Murray (Service Coordinator). They quickly diagnosed my turbo was failing and needed replaced. They spent so much time explaining the pros and cons of Mini vs. aftermarket parts and how the turbo actually works. They did a full inspection on the car, rotated the tires, aligned the vehicle, fixed a leak and replaced the oil filter gasket housing and changed my turbo in ONE DAY. Not only that but they offered me a ride to my hotel or a loaner car while I was in town and made sure I had all the details I needed to file a claim with my extended warranty company. Because this all happened when my extended warranty company was closed, I paid for the repairs out of pocket. First thing Monday, when they were back open, Mike and Kevin were on the phone starting a claim for me and fighting on my behalf. They did that AFTER they had already been paid... but they wanted me to get my money back and are still actively involved in completing this process for me. I have been to many shops, many dealerships and worked with many different service professionals. I have NEVER had an experience like this. As a woman traveling more than 28 hours alone in a car I just purchased, I just can't tell you what it meant to have two people invested in making sure I had a car that was fixed and fixed right. Mike even stayed late to ensure there we no leaks after the repairs and drove it for more than 20 minutes to ensure there weren't any lingering issues. He even offered his cell phone number if I woke up the next morning and there were any issues... he would open the shop and come in on his day off when the dealership was closed. I mean who does that??? I don't live in Las Vegas but if I did, I wouldn't take my car to anyone else. I cannot say enough about these two guys and what they did for me. If Mini is listening... they two deserve recognition and a raise.

Amanda Lewman Aug 2, 2019

so to say I'm frustrated with my service I received is an understatement. I came in for an appointment for just a oil change about a week ago. with an appointment I was told I would have to wait 2.5 hours because my car is "off brand". ok fine so I tell the woman several times I do NOT want any complimentary services. no wash, vacuum, nothing just an oil change. the reason being is that when I bought the car it had been detailed very poorly. not at all a professional job. I found rice and what resembled beef jerky under the passenger seat. dried soda spots in rear cupholders. dirty glass on the inside of most windows. dirt and debris in pockets on back of front seats. basically I was less than impressed especially since I have detailed cars professionally for several companies. around 5 15 or so they tell me my car is ready. I go outside to see it's just been washed. I open the drivers door to see someone who drove it scuffed and chipped the paint on the door sill as well as scuffed the adjoining plastic next to the paint. I then observe a inch long or so scratch on my navi screen as well as smaller scratches and gouges on center console. windshield is all streaky and looks rushed. at this point I'm quite aggravated as they had me wait longer than necessary to do what I had specifically asked them not to do. this negative experience reminded me of when I purchased the car and how they were less than honest about the condition of the vehicle. headlight harness had been spliced and looks Jimmy rigged. car had been keyed from end to end on passenger side. the GPS is broken. the hid low beam on the side with sketchy spliced harness burned out 2 weeks after purchase. the wheels appear painted with a spray paint can as several have drip Mark's on them. some kind of overspray that appears to be clear coat all over the grill and top of front bumper and the fact the car had been hit in front end and shoddily repaired. I mentioned the car appeared to have been in a accident to salesman because the body panels lined up differently than the opposing side. he scoffed at my observation and claimed I was just speculating. well a body man recently confirmed my suspicion to be true so I guess it wasnt just speculation. I really wish they would have been upfront about the true condition of the vehicle but obviously they wanted to make a sale. I ended up paying top dollar for it due to autonations lovely "no haggle policy". the experience wasnt totally negative because I did like some of the staff here especially xavier he was very friendly and diligent and did seem to do his best to be accommodating. he sets an example that the service and reconditioning departments should strive to follow because they desperately need to step their game up. I have a few free oil changes left that were packaged into the deal but with how my vehicle was treated I'm not sure I will even redeem them.

Josh Partelow Jul 16, 2019

At first I had an awesome experience when I was looking at their used cars. I really loved a used Hyundai Tucson that they had. I went to check out the car 3 times to make sure everything was okay. The staff was very nice and helpful during this time. I ended up buying the car for a reasonable price. On the day that I went to buy the car, they took it to be detailed and washed while we were signing paperwork. During this time they LOST THE KEYS TO THE CAR. I was waiting for about an hour and a half after all the paperwork was finished for them to find the keys. Finally, after saying something to three different staff members they rented me a loan car. Apparently they lose keys to vehicles OFTEN. Which is ridiculous because it's a dealership, they should not be losing keys to cars. After about 4 days, they wanted me to drive all the way down to the dealership to return the loan car because they finally found the keys. This dealership is half an hour from my house, so this is a HUGE inconvenience to me. I had to ask them to bring the car to my house and they can take the loan car then. They weren't apologetic whatsoever when THEY WERE THE ONES THAT LOST THE KEYS. Then after driving the car for a couple of days, my car stopped in the middle of the road. I took it to Autozone to get checked (who were amazing by the way) and told me to take it back to the dealership because a terminal on the battery was coming off and MINI of Las Vegas should have checked it before they sold the car because this is an important thing on the car. MINI of Las Vegas "supposedly" has a 120 check point list, so how could they have missed that? I took it back to the dealership and luckily the service guy I was assigned named Shadow was very nice and friendly about fixing the part. He also gave me fantastic tips on my car about the tires and oil changes. I highly recommend Shadow! He took very good care of me. I also told my salesperson about the shaking on my car when it goes above 65 mph and he claimed that "it's normal" and did nothing to try to help me. This shaking is not "normal" it usually means a car needs a tire rotation or alignment. So now I have to pay for it myself because MINI of Las Vegas is doing NOTHING to help me. I just took my green slip and got the heck out of there and I'm never buying a vehicle there again and telling my friends and family members to never go there.

Kiersten Sales Jul 13, 2016

I purchased a mini cooper recently from Las Vegas Mini. The overall sales experience was good. The salesman was helpful, friendly, and "not pushy". I pretty much got the deal I was looking to get.....finally. It seems as the atmosphere at this dealership is quite intimidating for the general sales force. When my deal was made and agreed upon, there was suddenly some hold up or question by "the big boss". When I heard what was being discussed "in the back room" of course not involving me, I walked in the "sanctuary" and asked if I could help solve the problem. I believe he was the manager, but surrounded by what reminded me of the days of "the boys" that did the bosses work. I was laughed at by one of them saying, "you, help". I asked who he was and was told "he is the big boss". This guy never introduced himself, sat back in his chair and proceeded to accuse me of not telling the truth about my deal. After several witness' to what was said stepped in and confirmed my story he relented. Never apologizing or thanking me for my business. He was probably one of the most arrogant, un-customer oriented representatives at a car dealership I have ever encountered. He seemed "above" it all. After I left the "back room" I was cautious to look over my shoulders, I was approached by at least 5 people that I didn't have anything to do with during the deal that apologized profoundly for this unprofessional behavior. The salesman was stunned, and was truly a gentleman also apologizing and hoping it wouldn't change my experience with the car. I have also had a couple of dealings with the MINI service dept since then for a couple of various items on the car and have been treated with nothing short or excellent. I would definitely question the owner of this dealership and their decision to keep this "manager" in his position. I believe a dealership or any business is successful by example from the management. This guy, at least on this occasion is souring everyone. Who knows, maybe he just had a bad day and I was the one in the way. Again, the staff, service department is great...just avoid "the boss". By obvious

obvious Jul 14, 2013

In late March 2011 I took my 2003 Mini Cooper to the service department at Desert Mini of Las Vegas. I had a check engine light on, and my air conditioner had stopped working. I was nearing the time of smog inspection and I needed to get the problem resolved quickly. I believed that the dealer would be expensive, but at least they would get the problem fixed promptly. I had the first part right, at least. The dealership charged me over $700 for diagnostics. After keeping the car for two days they told me I had a bad battery (which they replaced for another $192) and declared the car fixed. I picked it up, and problems appeared almost immediately including several I didnt have when I took the car in. Within 48 hours the check engine light was back, plus now the car was frequently stalling at idle, my fuel gauge stopped working and I was getting intermittent Check Filler Cap warnings. A few days later the A/C went out again. I took the car back and talked to my service advisor. He was far less interested in doing anything once I told him I wasnt spending any more money on the car. He made it plain that I would be charged additional diagnostic fees if I had them check anything that wasnt on the original list. I decided not to let them touch anything new (since this had only created new problems the last time). The verdict: I needed a new air conditioner compressor at a cost of $1,500 the same compressor they told me was fine after two days of their grossly expensive diagnostics the time before. When I mentioned that the car stalled even when the climate control was off (thereby eliminating it as a cause for the stalling problem), the service advisor restated We believe its the compressor. Clearly these people had no idea what they were doing, and they were interested only in separating me from large quantities of cash. Through the local Mini club I found an independent mechanic who specializes in Minis. As soon as I told the technician what was going on, he had the problem pretty much figured out. They repaired the car yesterday. The primary problem was a defective purge valve, a $68 part. It was causing all my warning lights, plus the stalling problem. The mechanic figured out in two hours what Desert Mini couldnt figure out in two and a half days at a cost of almost $1,000. Desert Mini has done work for me before. My experience has been this: If your vehicle is under warranty, you get pretty decent service. One you are out of warranty they see you as a bag of cash, and they throw parts at problems until something works. Even though they charge a lot for diagnostics, they arent very good at it. The Better Business Bureau and Mini of North America only protect them. Complaints to these two entities got me nowhere. Take my advice, and find a good independent mechanic for your Mini. I recommend Kensington Motor Cars on South Valley View.

orca20 May 14, 2011

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