Working with Adrian was easy and customer service was top notch. From email communications to following up on any questions. Setting up an appointment to see the vehicle and no pressure sales was a comfort. When we arrived to see the car. Vehicle was detailed and clean. Adrian had car history ready in hand and services done to vehicle. Test drive was great and the process was simple and quick with great Management explaining step by step the paperwork. After purchasing the vehicle. Adrian still communicate with us on any questions we still have and is willing to answer any information. With this great experience, we are looking into a second purchase with Adrian and the team.

The People There at Mini of Las Vegas are above the bar In terms of Customer Service.Thanks Chris & Levi.

Internet sale transaction. Went very smoothly. Flew in from South Dakota to pick up my vehicle. Everything was as represented. After an hour of processing paperwork, I drove away with my new vehicle. They even handled the title transfer from NV to SD. Friendly, professional staff.

Went in to Mini of Las Vegas to have some maintenance and repairs done on my Mini convertible. Customer Service Specialist, Beau, was great to work with. He was patient and professional and represents Mini above and beyond. I decided to walk the display floor and pass the time by “window shopping.” I found myself talking to Chris Uhles, one of Mini’s top salesman. We talked for a while and to really shorten this story up, I drove off in a much newer & much more heavily loaded Mini S convertible! I feel I asked for and was given the best deal possible. Chris was amazing! He was also very patient and professional. He was genuine and it was obvious that he was sincere in trying to provide me with all the answers to my questions and get me in the Mini I wanted and exactly how I envisioned it. When you go to Mini to shop, you’re definitely gonna want to find Chris and work with him! The entire staff at Mini of Las Vegas are truly unlike any other dealership I’ve dealt with. I could not have felt more respect and appreciation for my business. I walked out feeling I got the best deal and worked with some of the best people in the business. A huge thank you and appreciation on my part for managers Bob and Johnny! They run an excellent dealership and operation and should feel proud of the work they and their employees do on BBC a daily basis.

Everyone always polite and helpful. Always take my car here and in great running condition

Took my JCW in for its 1st service. I was able to book my appointment online. Very easy, and you can pick your advisor. I chose Dawn which was a good choice. Work was performed while I waited. My service with a computer update took about 2 hours. Dawn kept me advised of the progress. There were no issues. I was pleased with my experience.

This dealership could NOT be more customer service savvy!! They go beyond the extra mile to take care of customers, Jason and Beau in service took care my Cooper like it was their own. Super fair pricing, work done on time and excellent standards of service. Mahalo Nui Loa Mini of Las Vegas!!!!!

I recently had a great experience with MINI of Las Vegas. I was shopping online and looked a few different vehicles before I visited MINI of Las Vegas in person to see the vehicle I was interested in. I worked with Chris Uhles and he was friendly, knowledgeable and helped make the process very easy. The GM, Eric Hunsaker and CFS manager Bob Dziak were also very helpful with my buying experience and made sure I was happy with everything. I highly recommend this dealership for anyone looking for a new, used, or certified pre-owned vehicle.

I had a WONDERFUL experience! My dealer Daniel Bank's was great! He was patient and clearly explained the whole process, while not being pushy. I would absolutely recommend MINI of Las Vegas!

Very friendly staff, my adviser Beau S. Is the best and is very kind. They treat me well and take great care of my car. Thank you all :)

The representative, Jacqueline, was extremely helpful and was just amazing at how she handled the process!!

Upgrade here I come. MINI Cooper

Dawn in the service department has been so helpful in addressing my needs. I loved that my car had not only been repaired quickly but it was washed and cleaned when I picked it up.

General manager sucks, my salesperson and finance manager was awesome. Great service ?. Reason gm sucks is because he is rude and arrogant. I came back to dealership because my tyres on my brand new truck was bald. He treated me with disbelief and tried to strong arm me by telling they're safe. Told me I would not gain anything and was disrespectful with smug look on his face. He didn't know me or talk to me before and for someone who is supposedly a gm you would think he would put his customers first. He failed. He earned a bad review. His staff earned a great review. Stay away from this jerk.

When I’m in Las Vegas my favorite stop is Mini of Las Vegas. Good coffee and great service!

Our recent purchase of a Countryman (LOVE IT!) was one of the best car buying experiences we've ever had. From the moment we arrived on the lot; through the several days they held the car so we could look at everything else at Honda, Toyota, Hyundai, Nissan, and VW; the finance process with Bob; and the incredible assistance of Adrian, our salesperson, with at least an hour (probably more) of showing us how every button, dial, and knob worked - an A+ experience. So much so that when we make our next purchase of a used vehicle we will return to Adrian and take advantage of the entire AutoNation inventory of 1,000's of cars/SUVs/trucks and his wonderful help in getting us the vehicle we choose.

I am always greeted by my service advisor, Dawn, and from that moment I know that my Mini and me are in great hands! My Mini is running better than ever, and I appreciate everyone at Mini of Las Vegas.

Walked into Mini of Las Vegas on Net Years Eve Eve just to look at the 2022 Clubman. Met Chris Colella and he couldn’t have been nicer nor more helpful. They gave us more than we were expecting and a really great interest rate, so we drove off the lot with a new 2022 Clubman Cooper S. My wife loves it!

I arrived a little after my scheduled time. Sean was very professional and glad we were there. I explained what my needs were and he gave options to the needs. It was a short work schedule being a holiday and he ensured my vehicle would be ready that day. Although no lot car was available for use he provided a place to obtain transportation and away we went. My car was ready at the scheduled time washed and serviced as planned. What a refreshing experience. Great crew, Sean was the best.

Very good place to buy a car. I felt like I got a good deal for my trade in and the car I bought. No pressure sales which is so nice! All of the paperwork was done properly and efficiently. Highly recommend.

I was exceptionally pleased with the service I received. Customer oriented, competent, and timely.

Months ago I paid to have my new, used car have a diagnostic even though no codes were present. I received a laundry list of about 12k the mechanic claims as urgent to handle. Last month I saved up to replace the 02 sensor. After 2 hours and being the 1st customer, I was told that nothing was wrong with the 02 sensor. I was livid, felt lied to, taken advantage of and will never go back.

Jason is amazing! Great customer service!

John was awesome. Professional, prompt, and everything went smooth.

Chris Uhles is the single best salesman I have ever dealt with in buying a car. He is honest and helps you find exactly what you are looking for. Mini Las Vegas was an all over great experience.

I recently dealt with Mini Cooper of Las Vegas. I found them to be accommodating and easy to work with especially Johnny Faubel and John F… They were both kind and decent men and would recommend them to work with… Thank You

The service department staff is professional, kind, attentive and helpful. Each time I'm there they make me feel special and put me at ease with my concerns.

Not only do I LOVE my Mini Coop, I also LOVE my Mini dealership! Beau is my service guy who took the time to help me understand what was going on with my car, he gave me homework...which I did, I feel so proud to say. Thanks for everything my new mini family! Joe Padilla

Mini Cooper of Las Vegas have the best service department. I was very satisfied with the excellent customer service that I received…

The service team is amazing!!!! Thank you so much to Eric and the team for all the help!! ❤ Eric is the greatest! I really appreciate all the work, communication, and laughs when I come in.

The service team is amazing! Eric is amazing! I appreciate all the help!! Never a dull moment when I came in. They are always helping and the levels of communication are the best.

Every staff member who worked with us was great

The entire process was very pleasant. No surprises. They paid me exactly what we discussed with no games. Chris Uhles is very professional and his manager John was great. He prepared all documents quickly, reviewed them with me prior to signing, and most importantly got my check in about 20 minutes.

Dawn was Great, from scheduling the appointment to walking out with our clean car after being serviced in hardly any time at all. Highly recommend Dawn & Mini of Las Vegas for all your Mini Cooper Service Needs.

Jason kept in contact with me for months until I was ready to sell my GMC Acadia. He was knowledgeable, patient and providing quality customer service.

Jacqui was great! So patient and kind during the whole process.

They took very good care of my car. They called me and told me very thing before they did anything. I would Recommend them to anyone.

The staff was very friendly and helpful my car buying experience was very easy and hassle free and I would definitely do business with them again and recommend anyone else to do so!

I had a terrific experience at Mini of Las Vegas. From the my first inquiries on-line to the after-delivery follow-up, Mini of Las Vegas was helpful, courteous, knowledgable, and above all not pushy. My sales person Chris Uhles was patient with my decision process and allowed me to try different configurations until I got exactly what I wanted. I was even able to make small changes right up to the last minute. Chris set me constant up-dates as my Mini was being built and shipped to the US. Chris gave me a wonderful walk-through of the vehicle once it arrived and checked up a few days later just to make sure I had no questions. I feel Mini of Las Vegas performed great and went above and beyond in assisting me in purchasing my new Mini Cooper SE.

Love mini.

The whole process was quick and easy. Xavier helped my husband and I out tremendously. We had been looking for a car for quite some time and Xavier kept great communication, without too much push on the customer. Thank you to the team at mini.

Great customer service, they helped me get into a truck off my dreams. Very professional and kind 10/10 would recommend to someone looking for a new vehicle

I highly recommend Mini of Las Vegas. Upon our arrival Chris Uhles made my wife and I comfortable with our new car buying experience. The knowledge of the vehicle and the Mini storyline Chris has is second to none. That was only the beginning. Chris assisted us choosing the model that suited us best then the options etc. We ordered our gorgeous new Mini and left feeling great about our decision. Then we received our first email update and Chris continued to keep us in the loop as the Oxford England factory manufactured the car. Pictures of the transport vessel and ship location followed too, it passed through the Panama canal on it's way to the USA. Upon arrival at the dealership Chris continued his exceptional customer service and after going through everything we drove off very happy. The bottom line is in today's world were it seems customer service has been lost Chris Uhles says no way by his own actions. I'm sure we aren't his only customer in a normal day but he made us feel that way. If you are considering buying a Mini, go see Chris you won't be disappointed.

I’d be lost without Dawn and her knowledge of MINI! She is the best of the best! She deserves a huge promotion and raise! Dawn’s customer service is top notch!

For the most part everyone at this dealership is friendly and super helpful! at first I was really satisfied with the buying process, especially because it was my first car. However, I was told by my dealer that it was impossible to register my car in my home state which I've now discovered is completely false. This on top of the fact that the car I purchased had had active codes cleared that resurfaced after a few weeks of driving is why I've given this rating.The process of buying a new car is already so stressful. Why lie to me and cause me more heartache and stress during this process?

The easiest truck I ever bought. Chris Ulhes was the best hands down. 2017 GMC Denali Thanks for everything

Great place! Super friendly staff

Dawn is amazing!

DO NOT SELL YOUR CAR TO THEM! I was working with Jaqui and I was very transparent with my current offer. She insisted she can match and talked me into brining my car in for a inspection. I did and reached out to her the following day to get the offer which was 5k less then my original offer. I declined and moved on she calls me again 2 days later and asked if I sold I said I will be selling tomorrow she says hold off and send her my current offer and she would reach out with another offer by 930am the next morning. I trusted her again (silly me) and had to call her at 4pm cause I still hadn’t received a call, asked the status her response was “ we can’t offer that” I’m sorry you called me I didn’t call you the second time. If you have time to waste use this dealership. Actually use Jaqui!

If you go to Mini of Las vegas ask for Dawn you will receive the best customer service ever

I haven't purchased a car in over 15 years and I was beyond nervous. Chris U. was awesome as he made me feel comfortable and they do NOT haggle you at this dealership! He contacted me immediately after receiving my submittal on a vehicle I was interested in and he was very polite and to the point. After my visit, I went to 2 other dealerships and was totally turned off due to their rudeness and pressuring me to purchase. I called Chris to see if the car I wanted was still available and it was so I decided to purchase from MINI and I will be back for the future.

Eric Munoz-Cardenas and his service team were fantastic! The care, communication and service I received throughout an unexpected and complicated repair - from the first frantic inquiry call to driving away in my repaired Mini - was exceptional! Highly recommend MINI of Las Vegas!!!

Super friendly and awesome staff in the Service Dept. I've never had a bad experience; perfect 10. Thanks Mini of Las Vegas.

I'm proud owner of 2021 Mini Cooper S Paddy Hopkirk edition and I still didn't have any experience with this dealership but only what I can say that stuff there are so professional, kind and super positive. Especially guy who works at the "service department" Beau Sinclair, he explained me everything about my upcoming maintenance and give me a few recommendations about my vehicle. Looking forward to work with this people and stay loyal customer.

Excellent service experience. Dawn is the best - knowledgeable, proactive, friendly and dependable.

I recently sold my 2010 Lexus IS250 to MINI of Las Vegas. This is my second vehicle I have used AutoNation’s online Sell My Car online program. I entered the vehicle information online (being 100% truthful about the condition of the vehicle) Within 30 minutes I received an AutoNation Certified offer certificate that was valid for 7 days. Jason Rech (acquisition specialist) from MINI of Las Vegas messaged me about the offer and coming into MINI of Las Vegas to finalize the sale. No annoying sales pitch phone calls, all the details were handled via messaging. No high-pressuring about the offer. No-haggling with the dealership, the certified offer was honored once Jason and his team verified the VIN #, the mileage, title and condition I stated the vehicle was in. Jason kept us informed on the status of the transaction and once all the paperwork was signed we walked out of the dealership with a check in hand for the full amount of the AutoNation Certified offer. The General Manager, Eric Hunsaker, offered his business card. Eric followed up via email to verify we had a good experience and received all the information we needed. The transaction was quick, simple and honest. AutoNation was the highest offer out of 6 online “sell your car” instant offers I received. I didn’t buy a car I only sold my vehicle. Easy transaction selling my vehicle and I didn’t have to worry about selling the vehicle private party. I highly recommend Jason Rech and his team at MINI of Las Vegas. The integrity and professionalism of this dealership is obvious. This dealership fully understands what ethical means - they do business the way it should be done. It’s nice not to be taken advantage of !

Exceptional service provided by Eric Waiting room is not comfortable for senior citizens

Wonderful staff/service department! Everyone was so nice. Great experience all around.

The staff were helpful and demonstrated care that I was without a car for a week. They acted as soon as they could to get me a loaner. The repair was done perfectly and the car was returned clean.

I purchased my BMW from Mini and they made my purchasing experience stress free and quick. There wasn’t a lot of price gouging or haggling over price. My salesman, Adrian was super sweet and very honest with us about the process. We got done in a timely manner and the finance manager was super cool! Overall, awesome experience! Thank you Mini of LV!! I love my car!!!!

Very courteous and fast, yet thorough service. If you need your Mini serviced, everyone here is extremely knowledgeable and will take care of you. Definitely recommended for any Mini owner.

Dawn Trail is THE best service writer - always friendly, honest and knowledgeable. She and the service technicians always have my Mini running perfectly - and I trust them, which is a pretty big deal to me.

Eric, Dawn and Joseph are the reasons for my 5 stars!! They have been so helpful from the beginning..... sales not so much they sold the car and wiped there hands of dealing with anything else which is unfortunate!!! But service are 100% the reason for my score!! Thank you to them for all their hard work.

Great customer service at Mini Las Vegas. Joseph took care of everything! ❤️ my Mini Countryman

Great car. Great car buying experience. We would definitely go back.

Very satisfied with my visit. Sean Bickers; over at the parts department, was extremely helpful on identifying the parts my ‘04 Mini needed and placing my order for pickup. Thank you again Sean!

Very professional service dept, my 2018 mini cooperS in & out (3hrs) I recommend your next car buying experience @ mini of Las Vegas on West Sahara

I am not local to LV, but Xavier made the process easy to fly in and drive away. Price was fair for current market, car was as described and the process was straight forward. Highly recommend.

Erick is very considerate and always willing to help.

The customer service was excellent! The team updated and serviced our mini that we purchased and shipped from Germany. A very military friendly dealership!

After two weeks of searching, having car after car bought before I could even get to see it, and driving all over kingdom come I got a car! AutoNation and MINI of Las Vegas were a great help and went above and beyond to help me. I was able to reserve the car I wanted so it didn't disappear on me and when I came in they were fixing a couple of scratches that were on the hood. Instead of making my stepdad drive me back and forth with his bad back they were actually nice enough to bring the car to my house once the paint was done to test drive. We were ready to buy and they drive us to the dealership, gave me a number to get auto insurance right away, and after the paperwork was done they pulled the car around fully gased and ready for me to drive home. The AutoNation representative, Xavier, who helped ne via text was great and so was the MINI of Las Vegas salesman Austin. Plus the no hagle price saved me the stress of watching my stepdad try and negotiate like a tough guy stuck in his ways. Thank you for helping me finally be able to drive myself to work.

Read about the 5-star experience I had selling my vehicle. I owned a 2006 Mazda Tribute which I used once/twice a year when I needed a hauler for home/yard projects. I requested a quote through KBB back in June (when the used car market was hotter) and got $2600 as a starting point. I never followed up on this so requested a new quote in early September. This time around, the offer was for $2000 - from AutoNation (MINI of Las Vegas). I was disappointed with the lower offer and disregarded the offer. However, Jason Rech, one of their Acquisitions Specialists kept following up/checking in with me. Not in an annoying or pressuring way - just checking in if I was still interested in selling my vehicle and for how much. I finally wrote Jason back and scheduled an appointment for 10:30 on 9/25. I was a few minutes late because I couldn't find my title but Jason met me immediate after being paged. He asked how much I wanted for the vehicle and I told him $2500. I let him know that I wasn't desperate to sell the Tribute - I simply wanted to see how much I could get for it. Jason asked for the keys and left me for about 10 minutes. When he returned, he informed me that all the vehicle's information was being sent to Florida so a blind appraisal could be performed. While we waited, he asked if I would be willing to accept $2200. He made it very clear that this wasn't a final offer and the appraisal could come back higher or lower. I asked for $2300 and it was a done deal. I received my license plate, signed about 8 forms, and walked out with a $2300 at 11:45. I never felt pressured at any point and Jason struck me as very patient and sincere from his very first email. I've never sold a car because I usually donate them or give them to someone who needs a vehicle but maybe I should have just come here to sell them, haha. I can't recommend MINI enough -: especially Jason and his exceptional service!

I am very unhappy with my recent experience. I have an alert with a car on a auto hoist. I asked that it be fixed. The dealer came back , saying that it need a new battery and it would cost over $400.00 dollars. In addition, they made up stuff about needing additional work. It was stated that this was needed, because something might happen. This is being very dishonest. Also, while driving home on the freeway, my grill on the front became detached. I had to pull over and snap it back in. It could have come through the windshield. I called the dealership, but they didn't seem to mind much. I asked for a car wash. I don't think they did, as it was still dirty. I am not happy at all.

Entire staff is always friendly and professional.

Thanks to Dawn and the team @ Mini of Las Vegas for updating Prince Harry’s programming to US Specs and adding Apple CarPlay! You made Evette’s week!

Great, quick service. Professional treatment from Dawn. Quite impressed.

Quick fast dependable service, no over selling products you don’t need!

Great team, very professional! Chris Uhles, “the other” Chris, is a lifesaver. My poor little MINI died too soon and Chris helped me pick out the perfect MINI replacement so I could continue my journey home. Definitely recommend to anyone looking for a new car or to accessorize their current ride. Thank you so much for everything!

Great. Friendly. Explained everything.

My vehicle got towed into MINI of Las Vegas my service advisor Dawn called me when it got there to introduce herself and let me know it got there safely. She kept me informed the entire time and was able to get it done by the next day. Dawn took amazing care of me and my MINI! Thank you MINI of Las Vegas!

All good

I got a flat while visiting from LA and thankfully MINI of LV had my tire in stock and was able to get me taken care of same day so I could get back to my vacation. Everyone I spoke with was helpful and kind and when I got my car back, the tire was fixed, my overdue services were taken care of, and it was sparkling clean. I couldn't have asked for anything more, they saved the day

We're from Alaska and traveled to Las Vegas to pick up our new Mini Coop. From the moment I inquired about the Coop Chris Uhles was there to answer every question. He went above and beyond in helping us feel confident in our purchase from such a distance. His professionalism and continuous communication was impeccable. We are grateful for having the best experience imaginable. I highly recommend Chris Uhles and his team from Mini of Las Vegas.

Great service. I really love owning a mini cooper s turbo f57 convertible.. everyone there does their best to make you feel important...Great job 👏

Thank you Dawn for your professionalism and courteous. If anyone need your baby to see a professional care ,ask for Ms Dawn .

Exceptional Customer Service

Joe is the Best! My Car wouldn't start and so he personally came and tried the Remote key and still wouldn't start so he jumped the battery and it was a Dead Battery so followed him back to the Dealer and he had them put a NEW Battery, fix the Air Bag, fix the Right Side Floor cover and Wash the Car. Great Service as always with MINI on Sahara!

Eric and Dawn both treat me like I'm a king. Couldn't be more happy. They always go the extra mile. I'm very grateful for the service mini of Las Vegas has provided over the last 7 years. Thank you Eric and Dawn.

I paid cash for a car here on 6/1/21. Three months later they still haven't sent title paperwork to provide me with title. As of now they have broke Nevada law. I'm filing paperwork with the compliance dept at the DMV asap. So I can get my title. This business will be fined by the state, or have it's license suspended.

Chris uhles and everybody I dealt with at MINI of Las vegas were professional, helpful and the service was top notch. Thanks again!

Our sales rep was great and made the whole process easy. Would've given 5 stars had my car not died yesterday after only having it a week. Now I have to spend another $200 I really don't have to buy a battery. Down payment insurance registration are fees I planned for, didn't plan for this so soon.

Everyone was very helpful and accommodating!

Hi Just bought a Honda Accord . Levi helped us. He was very helpful and nice. Usually when we go to a dealership it takes forever, but Levi did everything he had to and we were not there for a long time. Very happy with the car and servie.

Great people. Fast process. Got me what I wanted and more. Would recommend.

My brother Jesus and I we had great experience once again with Louis this are third car we buy in a year we recommend this place to any one who is look for a car new or used ask for Louis this is number one place to buy.

Chris U is a fantastic salesman that puts the customer needs first. He is an expert on the Mini line of cars and is a complete professional in managing the buying process

Great customer service! On time and very helpful I highly recommend this dealership!!!!!!!!!!

Chris Uhles was my sales representative and he was awesome look forward to working with Mini in the future.

We had been looking for the right Land Rover and were not having much luck locally (northern Utah). They were too old for the money. I found one at Mini of Las Vegas and jumped on it. Levi and I texted and called back and forth. He sent pics, video, Carfax to me all before it was on the listing. The vehicle was very clean with low miles for a much lower price than it would have been in Utah (at least $5k). After their mechanics went through it thoroughly, and made sure it was in proper order, my wife flew down and picked up the vehicle. As she drove home, she texted to tell me how much fun she was having driving. Levi and Mini of Las Vegas took great care of us.

Super easy process, Chris was amazing!

The sales process was super easy, no high pressure tactics. Chris was very knowledgeable, and professional. He made the process easy and simple! Would buy there again for sure!

Great Service Dept. Always friendly, honest and helpful with quality work.

Great experience

I'm glad to work with the most helpful and understanding service advisor, Erick Munoz-Cardenas! He’s always communicating with me along the process of my car being serviced and ensures for the best results by coordinating with my schedule.

I had 10 inquiries on my credit after I left this place. 10! They told me it would be 1.

In May, I came into the Mini of Las Vegas to trade in my current car to get a new car. The employee by the name of Chris Uhles helped me. When talking to Chris, he informed me that no new cars were for sale but one car was in line for production. I was curious and wanted to see what it is. To my amazement, the car was almost exactly the model I wanted. There were a few things that I wanted to change & was told they would be changed with no issue since the car hasn't been made yet. For the changes, I asked for the wheels to be black instead of silver, as well as making sure the car had navigation because I need it for my job. They made those changes in front of me & confirmed them. I was very excited & confirmed my reservation for the car. Two months go by & I receive a call that the car has arrived at the dealership. I was so excited to get it. When I get there, I was surprised but not in a good way. The tires were still silver, the top exterior color ordered to be black & was shown on the initial papers, there was no ceiling rails on top of the car which was also shown on the initial papers, as well as the dash was not black which was shown on the initial papers. On top of that, there was a massive British flag decal on top of the car that I did not order nor want for my car. Once meeting with Chris, I immediately vocalized all of these issues for I was upset. He responded to me as if I was crazy & that I never asked for any changes. Amazed, I reminded him that he was the one that gave me the papers for me to change anything I would like & that they would be changed. * I TOOK A PICTURE OF THE PAPER HE GAVE ME, THAT PROVED THEY ORDERED MY CHANGES. * It was as if he forgot and that I was being the unreasonable one. He was extremely rude about it. I should've left as soon as I found out that was my car. He basically said that the car is there & that there is nothing he can do. He gave a very half-ass apology that I would almost be less hurt if he didn't give an attempt of an apology at the first place. When I told him about wanting to immediately take off the British flag decal, he tried talking me out of it because it is a "limited item" & that I should think it over. I did not care at all for his counter argument & was amazed he didn't give me a genuine apology because he really messed up. With me still partially wanting car, I told him I would take it. Throughout the process, I was very quiet & very irritated that I just wanted to get out of the dealership & away from Chris. I was with my girlfriend throughout this process & she was helping me calm down for I was very upset. Chris vocalized to my girlfriend, that me and him " were no longer friends " after I found out about the car not being what I ordered. My girlfriend was also there when I ordered the car, and he treated us like we were crazy, and that it never happened. He was very rude, super unprofessional, and a liar. Owning a Mini Cooper was my dream car, and now when I get into my car, it reminds me of that day I spent with Chris Uhles. No one should have to experience what I experienced. If they're only able to sell a certain amount of cars , due to COVID-19, they should not treat a real buying customer like this. I wish I never got the car. Then he has the AUDACITY, to call me twice, and left a voicemail saying to give him a good review. He got his review. *Update: After looking at the invoice again, I realized that I paid for all these items that never came in the car. I paid $1,000 for the navigation package, $250 for the roof rails, & $135 for the black all weather floor mats. At this rate, I wouldn't be surprised if the advanced sound system I paid extra for is the one in the actual car. This doesn't even feel like my car.

Great customer service, Kevin@service department has been very helpful.

Everyone was very helpful--did all of the services suggested, it was a 3 hour process for the 30000 mi service. They gave me a ride to get lunch; but, for some reason they cannot pick you up? I paid over $500 in labor and $200 in parts. I guess I should have asked about that, seems high. Labor 2.5x parts and it was in at 1100 and out at 1348. So less than 3 hours. Other than that, everything else was fine.

Terrible cars don't even look like the picture they put on the website. Bad business never will be back

Just move to Vegas and while the dealership is a bit of a drive for me, the service from Dawn made it worth it!

A very professional visit with awesome service!

Paid $31,000 for a brand new 2022 mini. Got the tinted window option. Bring it in for the tinting and I get it back with a scratch on the back door. Right under the window. Called them and they said bring it in and we'll take care of it. Brought it in today. They call my wife and tell her that they're charging her $100. For them scratching my car I have to pay them $100.

Carlos Costano was a phenomenal sales rep and made the purchase of my husband’s 2006 Jeep go smoothly. He also made sure we understood the process of getting it shipped to us from Vegas. I was very impressed with his professionalism and customer service. We would definitely do business with Carlos and Mini of Las Vegas again.

Recently moved here from Salt Lake City and had my first opportunity to visit my new local Mini service center. Service, communication, timing was great. Met my new best friend Dawn in the service department who will be helping me care for my Mini now that I am living in the desert. Will miss my Murray Utah Mini dealership, but happy to have the new team behind me here!

I'm very happy with the service at Mini of Las Vegas. The service staff was very friendly and professional. All my needs for my car were met and exceeded my expectations. Thank you very much for your professional expertise.

Purchased a 2019 mini. Sales experience was great. four stars because I think the dealership could’ve did a little more in prepping the car to be resold.

Every experience is less than perfect, however this was pretty close. Chris U was our sales person and he did a great job. His knowledge of the Mini is extensive and he was polite, and helpful. This is the second car we purchased from him, and I would buy from him again.

Since I own a MINI Cooper it is great to know that there are trained specialist to work on my car instead of me doing the work. I love my car and l find it to be reassuring to know that the people who work their also like MINIs to. The service I received was great and helpful. If I need anything done to my car I would go here again.

Overall I had a decent experience at this location but was disappointed in the total condition my mini was returned to me. I brought my mini in for repairs and learned that my vibration dampener was what was causing the issues. The repairs were quoted to be over $2,000, which was a hard pill to swallow, but understandable to fix the issues and prevent it from happening again. My service rep then told me that I absolutely had to have new tires, brakes, and rotors or my car would fail in the coming weeks to months. The tires were something I was already planning to replace this year so it wasn’t a surprise but the break and rotor issue (I believe) was slightly exaggerated. Still, I took the advice of the service rep and replaced all of these items bringing my total bill to $3,600. Now up to this point it certainly wasn’t fun to fork out that much money for car repairs but it was covering a lot of issues and I could understand why the bill was so high and mini had even worked with me to reduce it to that number (I think it was like $200 off). So where did things go wrong? Well when I first brought in my car I had also mentioned that I had a minor issue with the parking light in my left headlight assembly. Mini said they could see that I had an error message but that the issue was intermittently showing up and since it wasn’t something that showed up during their diagnostic they couldn’t help. I figured it was just a loose light bulb since the error would display every couple weeks since I had bought the car 7 months prior. Since it was just the parking light it really didn’t affect anything in terms of my ability to see and drive at night. Well the next day my same service rep called and said he wanted to “make me aware of a lighting issue, and asked if I had noticed any issues with my left headlight” I reminded him that I had literally told them about it the day before. I was then told that the entire headlight assembly needed to be replaced to fix the light and that would cost an additional $700+! Well of course I said no to these repairs especially over such a small issue. The rest of the repairs were made without issue and I received my car back 2 days later. When I went to pick up my car immediately I had a new error message on display about my headlight being bad, when I drove the next night I noticed the entire headlight assembly was no longer working. Now I should note that the rest of the car handled great and I’ve been pleased with the repairs. What made for a bad experience was the shop trying to charge me $700!?! For a lighting issue that they created. Now to be fair to them. They told me that what was causing the issue was that some wires that had begun to melt. It’s possible that while they were trying to diagnose the issue they bumped a couple wires and made the small issue worse. But why not offer to make the repair at cost, I can’t imagine it costs anywhere near $700 to remove the 3 screws that hold the assembly in place and to unplug and plug a new one in! The final issue I had, which I wish I had taken a before photo to document, was that when they replaced my engine case to stop the oil leak from damaging the new vibration dampener, they replaced the case with what appears to be a used part!? The mini logo was well worn (yellow tinted from heat and/or oil spilling on it over time) on the part that was installed. I was never informed that they were using used parts and why in the world did that cost over $2000 for a used part. This issue doesn’t bother me as much as the lighting issue but again just made for a subpar experience for the name and price that mini charges.

Chris Ules is the best. Second lease with his help and I could not be happier. He and the Mini are great..

I had a great time there! The car I bought was a used vehicle and it was VERY reasonably priced! Trade in was super quick and easy! The guys were helpful and everything went very smoothe

Our salesperson was very helpful and and we were able to do the majority of the paperwork on the first visit. The car had just arrived and needed to be detailed and the gas tank filled so it was only driven in the parking lot. On the second visit it only took a few minutes to sign the final papers, turn in our car, and receive the keys to our new car. We were informed there was only one key and we would be responsible for having an additional one made. It was also noted there was no gas in the car. Someone immediately took the car to fill it with gas and while we were waiting our salesperson found the other key. The car returned and we were off to lunch and then home. When we arrived home we immediately noticed a strong gasoline smell when we opened the door. Later that evening the car was driven again with the same gasoline odor. We then parked it in the garage but had to move it outside because the odor was so strong. We had an appointment at a Kia dealer to have it inspected since we had five days to drive the car and return it if needed. The dealer found a crack in the fuel pump and we were not allowed to drive the car. The part is on back order so we have no idea when it will be fixed. Fortunately this is covered under warranty and Kia offered a rental car. MINI of Las Vegas also offered us a loaner car. We will be keeping the car when it is repaired since the mechanic stated that it had obviously been serviced regularly and was in very good condition other than the fuel pump. Unfortunately these unforeseen things happen and we appreciate that we were offered a loaner from MINI.

Chris at Mini Cooper was great he really went out of his way to help me and my wife buy a Mini Cooper and we were able to buy a new one with his help thanks Chris.

The girl who helped me in svs was awesome

Daniel Banks was very informative and courteous throughout the leasing process. He is an excellent sales professional to work with. Highly recommend.

This was one of the best car shopping experience ever. When I say Taylor and Adrian work with me to find out what work for me and my budget. And I was able to get into an suv something I have been wanting. Great job I truly appreciate it. Even the guy in finance was awesome all around great experience.

Dawn, Erick, and John Costello were amazing. They made sure my vehicle was in optimal condition before returning the vehicle. They provide excellent customer service.

As others have said great service a nice people at service dept only complaint is $$ Pricey $$ But work was performed in a decent amount of time and sat in lounge with water n coffee provided.. They make you feel welcomed but like said only thing is $ pricey.

Best customer service I've had buying a car. We were in and out in less than three hours. Chris Uhles is a great salesperson. 👍

Great experience done with precision and care! Dawn is a professional expert.

This was one of BEST car buying EXPERIENCES I've had in a long time. My salesman was Adrian, who was very professional, courteous, and personable. We spoke on the phone, before I went to the dealership; because I knew what I wanted, and did not wish to waste my time all day at the dealership. Happily, my stay at the dealership was not time consuming, and joyfully I left with the car I wanted. THANKS, for a job well done. Also, kudos to Dawn she was also GREAT, in having my car serviced and addressing my car needs. Thank you, Mini Las Vegas, all the staff that I encountered at the dealership were professional, and helpful.

Very good service.

Service and staff were excellent. Work was done as scheduled

I’ve been looking for a car for over a week. I find one at Mini drive down there to test drive and Chris says NOPE! Umm huh! He says you HAVE to run a credit app. I said I have financing with my credit union. Nope he says!

Dawn Trail and the mini team do an excellent job.

After our older Mini died (over 11 years) we needed a new used car to replace it. Working with the local Mini dealership was a painless and easy way to get a new mini. Due to the chip shortage cars were hard to come by but our local sales person (Chris Uhles) helped use find a vehicle that fit our needs. This was all done while we were on vacation. He provided pictures of available vehicles and searches other dealerships until we found the one we likes. When we arrived at the dealership our our vacation the car was ready and they handled all the paperwork and transfer of our old vehicle. They bend over backwards to help us get into a new car. They followed up with any questions after the sale and made sure we were happy. This is our third Mini and each time it seems to get easier to buy a mini.

Great start, Great service, really easy and pleasant car purchase experience

Great experience. Sales team was outstanding. Best car buying expereince Ive had in 31 years. Chris, in particular, is a true professional. Entire office and dealership evokes one word: professionalism.

The service department was a joy to deal with. They handled my issues in a most professional manner. Kevin my service advisor always goes the extra mile, while wearing the broadest smile and sincerest demeanor. He is definitely a asset to the dealership. The entire service department makes me feel valued and important. They all listen and respond with sincere kindness and respect. Not only do I love my Mini but I appreciate the efforts of the entire service staff.

Buy a Mini because at Mini of Las Vegas, the service is honest and fair. My Mini Cooper 2dr S is awesome and easy to live with because service will NOT cost a arm and a leg!

Great experience and Dawn has always been great and taken care of my Countryman.

Mini Of Las Vegas is a very friendly and helpful dealership when you are looking to purchase a new vehicle. The staff is knowledgeable of all vehicles and products they offer. I found my experience exceeded all expectations. I would recommend Mini of Las Vegas to all my friends, co-workers and family.

Dawn is the best. The staff at mini Las Vegas was very helpful. They got me in right away. Let me know what was going on and had my repairs done ahead of schedule. With my car in for work they even sent someone to pick me up to come and collect my mini. Unexpected repairs always suck but it is what it is and everyone there made it easier.

Great service, friendly staff, very happy with my purchase, thank you.

I love Mini of Las Vegas. My service advisor is Dawn Trail and she’s amazing! She always makes my time there special. This time she had my car washed and cleaned while it was in for service. She’s just awesome. Chris was the salesman for my last purchase and a better person, there just isn’t. I will always have a Mini and hopefully I’ll always have these two great people to take care of my needs

My service team is absolutely outstanding. I had plans to leave town but my check engine light came on. They did their best to expedite my repairs and then they needed to do a bit more to make sure my cars was safe. They provided me a loaner so I could go home and pack for next day departure. I will never change brands. I am Mini for life!

They made me an offer I couldn't refuse!......excellent people to deal with!

Dawn is the best, great customer service. repairs were done in a timely manner

Great service.

Dawn in the service center has always taken care of me and my MINI. She is courteous, professional, and great at communicating with me and coordinating service. A+ service!

My friend had a flat tire 50 miles from this dealership in my mini. I had serviced my mini in many dealers, but this has been the best experience. The rest of dealers visits have been experiences, this was an outstanding experience. I talked to Dawn over the phone to coordinate the tire being replaced, and to get an inspection of the mini. Dawn kept me updated of the process, and made everything super easy for me and my friend. If it was not because I live in another state, I would be back to Dawn every time I need something for my Mini. Dawn you gave us the best experience ever!

Always friendly, great work,!!Way to go Dawn.!

Dawn is fantastic to work with and everyone is always so friendly.

I went it with what I thought was a serious and probably expensive problem. After looking over the car and trying to replicate what I experienced they explained that the fan staying on after the engine was turned off is a Mini feature. Very thorough and very helpful.

Amazing customer service! I am extremely satisfied with the purchase of my new car. What I liked the most was that I never felt pressured to buy anything. Please see Adrian, he is a great sales agent.

Amazing customer service! I am extremely satisfied with the purchase of my new car. What I liked the most was that I never felt pressured to buy anything. Please see Adrian, he is a great sales agent.

Kevin the service person is excellent, answer all my questions,thanks

Kevin and Dawn are always amazing!! Friendly and knowledgeable!

My husband and I found the Mini Countryman that had everything we were looking for at Las Vegas Mini. We called and got all the information we needed. Told the sales guy Carlos that we live in Texas but can come pick it up with in a few days. Talked to Carlos about how we intend to purchase the car. We informed him that we would be using our own financing. Rearranged our schedules, decided that I would go pick it up and make a road trip out of it with my daughter. Booked hotel and flights. Let Carlos know when we arrived and that we would see him the next day. Had to work out details as to how get them to accept a document-sign, after a huge hassle, finally got that worked out. The next day comes, first thing in the morning , 2 hours before the dealership opens, my husband goes to our bank, gets paper work done and signed, check is sent via Fed ex. Everything is good to go. and THEN they tell me that I can not take the vehicle until the check is received or I can go with their financing?.. we have purchased vehicles from other states several times. We even purchased and sold a home with out being there in person! The unfortunate part is they were fully aware that we were using our own financing and intended to leave that day to start our drive back to Texas. Never did any of them bother to tell us that was not going to happen. Not much more than a sorry was offered. The rest of the buying experience wasn?t that great either. They didn?t want to honor the incentive that was posted on their website or the corporate incentive that was supposed to be combinable with all other offers per the agreement. Which we printed out and emailed. Really a ridiculously bad experience. Once the check had been received the following day, Louie did the delivery orientation for the car -he did a great job. I love minis. This is my second one. Had I found the car any place else I would have left with out the car for sure.

Absolutely excellent experience. Big shoutout to Chris, Erick and Robert as part of the maintenance and service office! I had a sunroof that wasn't closing. I took it right to the service area, and they helped me right away and very pleasantly! Chris was super helpful and sought to see how they could help as soon as I pulled up. Erick found my warranty information and was very helpful walking me through the process. Robert stepped in and was able to get the window closed so there was no security issue. I scheduled the car for an actual appointment with Erick and Chris sealed the window to prevent against dust and water intrusion. Great team, great service all around

Absolutely excellent experience. Big shoutout to Chris, Erick and Robert as part of the maintenance and service office! I had a sunroof that wasn't closing. I took it right to the service area, and they helped me right away and very pleasantly! Chris was super helpful and sought to see how they could help as soon as I pulled up. Erick found my warranty information and was very helpful walking me through the process. Robert stepped in and was able to get the window closed so there was no security issue. I scheduled the car for an actual appointment with Erick and Chris sealed the window to prevent against dust and water intrusion. Great team, great service all around When they took the car in for a scheduled service, not only did they explain the issue to me, but gave me options and an excellent estimate of time to complete the work. Chris and Erick were so attentive and helpful. They found me a loaner car, which was very helpful and allowed me to easily take care of my next two days. When I returned for my car, she was all washed and ready to go with a brand new sunroof track and components, and worked like a dream! Thank you Mini of Las Vegas! You guys rock!

Kevin, the service advisor was terrific. He had me scheduled for my service and when I arrived took my key and put my car back into the bay. I waited at the dealership as the work was done and upon completion, jumped into my clean car and left. All nice and tidy. Thanks Mini of Las Vegas!

We had a great offer from Carmax to sell our car Chris Cole not only matched the offer but he is the reason we decided to sell it to Autonation He made the experience more personal , he was very helpful and polite. He really worked with us and answered all of our questions Thank you

Thanks to Carlos for a great experience buying my first Mini.

I was on my way to my doctor's office when my car alerted me I had a flat. Drove down to the shop, and Erik made room to not only get me in and get my tire replaced but the crew went ahead and knocked out my service appointment for next week right then and there. Great crew!

I had a lovely experience with Mini. The sales associate and the finance associates were all extremely helpful and professional and most importantly efficient. The whole financing process was easy and expedited on my behalf and I could not be happier with my new Mini Cooper Countryman.

Awesome people superior service

Called to inquire about buying a car remotely. Got a quote from some guy name Adrian Rivera. Called again because I was ready to purchase the car and had questions about having it shipped to me. Could not get a hold of this Adrian guy. He would answer emails and texts but would not call me back. He told me would call me back the next morning but never did and the car was sold 24 hours later. Terrible communication and professionalism.

The AC went out in my daughters 2014 Mini as well as some other parts that had worn out causing an oils leak. Very good service! Erik explains all work needed. He was courteous and keeps client informed through entire process. This is the second time in 2 years we have brought the car for repairs. We’ve worked with Erik both times. I have no problem recommending this dealership for services to Mini Coopers. Thank you!

Review for AutoNation, which this dealer participates online, I believe. Specifically asked about scratches on the vehicle after several emails back and forth with the salesperson. We were sent pics of the tires and nothing else, so we assumed all was good (big mistake). Flew to city to pick up car only to find many scratches and other things not revealed online. Very disappointed with their transparency. First time buying online with a "no haggle" pricing. The car is wonderful minus all the scratches and other things discovered in person. Do your due diligence. Here's two weeks later (May 18th) after a response from Mini of Las Vegas with an invitation to call the GM and listen to my concerns. I thought, that's fair...So I called, spoke to Carlos, who said and the GM was busy but would have him call me back. Guess what??? Never returned my call. Great customer service, NOT!

I had great customer service and the two guys that help me out are Carlos and Martin. Made me feel comfortable on making my decision on getting my first car with them I would recommend them to my fellow friends and family to go there when they want to buy a car.

Another great experience with service and repair, Kevin and His crew did a good job and offered discounts for the repair. I was given information on what needed to be repaired, cost and how long it would take. My car was cleaned very well -they even delivered my car when they were done with the work, Thanks Mini Cooper, Thanks Njeri B

My salesman was very understanding on my needs what I want it is very polite he was very accurate overall experience was great thank you many of Las Vegas for making my day

The service department was prompt, friendly and helpful. The work was fast and accurate. Nice job.

I am extremely satisfied with all the services at Mini Las Vegas.

I have bought 2 pre owned and have been very happy with Mini of Las Vegs. They are decent to deal with and have good customer care.

Over time I have interacted with many car dealerships good and bad. This was the first time I had business with the MINI dealership in Las Vegas. Was very pleased with how I was treated even as a first customer. I felt like they had known me for some time- answering questions- giving suggestions on how to solve a mechanical issue etc. I know that I have other mechanical repair options in the valley - but I will be driving the extra miles to visit the MINI Service department again.

Everyone at Mini of Las Vegas were extremely knowledgeable and helpful with everything making the experience quick and easy even tho I was coming in from out of state. I am beyond grateful for their help with everything and felt very taken care of!

Everybody in MINI of Las Vegas was very helpful. Kudos to all!

Very nice team working there great management.

Gran satisfacción de visitar el Dealer Mini Las Vegas. Noté responsabilidad, transparencia de negocio y elevada profesionalidad del personal que me atendió. Primera vez que no me sentí acosado por vendedores. Observé mucha educación y excelente trato. Al Vendedor Adrian y al Dealer, les concedo una calificación de EXCELENTE.

2015: They charged me around $350 more than what I agreed over the phone for a AC compressor replacement. 2021: I took my old car back because my new engine fan was not starting. Glenn, the technician does not even know how the fan works 👎🏼 showing me that the harness had voltage; thus the issue was the new fan. Reality is that the fan has a direct "hot" line for R50s. Beware if your tech is Glenn, he also quoted me $738 for soldering 3 wires 🤦. I figured the issue was just a fuse. Thanks to Erick Muñoz for not charging the erroneous diagnosis 👍🏼

From start to finish this car dealership treated me with respect and proffesional in every manner. Chris my sales associate handled my purchase as a true and straight forward way handling any requests of info needed additionally by me from the financing bank like no other dealership and I had been to many. I highly recommend Mini of las vegas.

Took my Cooper in for brakes and it was such an easy process! Got a loaner vehicle and work was done by the next morning ! Courtesy and kindness is received from every employee.

Good service desk. Kevin was very helpful

I took my car in for it?s yearly maintenance. I waited in the customer waiting area. It was comfortable and clean. My repairs were made in a timely manner and I was back on the road in an hour and a half. It?s always a pleasure going there. I bought my first mini in 2008 and have gone to Mini of Las Vegas since then. Dawn is my service rep. And you couldn?t ask for a nicer person.

Great service with the purchase of my vehicle.

From the very first phone call. Friendly cooperative service. I had no way to get to them so they came to me so I could see the car. I bought the car. They are always a few little things that needed to be fixed but they were very cooperative. I only gave four stars because five is perfect and no one and nothing is perfect. 😁 Thank you and when I buy another car I will check you out again.

Loved my car buying experience from here. My sales rep Xavier was nice, personable, and professional. Best of all the Dealership put in a lot of repairs that eased all worries about getting a used car. Couldn't be happier with my purchase.

First off; the valet service rocks, thank you Chris for all your help and professionalism. I took my mini in due to some noise/vibration the steering wheel has been making for a while, so it was determined that the steering gear needed to be changed, very glad to say it was covered; crossing my fingers that’ll solved the issue! As usual Dawn, my service advisor was a star! Thank you so much Dawn! Oh! And I got a loaner while my car was being worked on, a hardtop 4 doors 2021; very smooth ride! 😍

Utmost courtesy and consideration for us MINI MANIACS while we wait for our babies to be reunited with us...very comfy lounge. Kevin is the Best and I have been welcomed to MINI know what’s up with her Kevin keeps me well informed and really looks out for her..we he got us a deal in parts so she got new blue shoestrings last visit (rim caps) bright blue..OF LAS VEGAS MINI FAMILY.... Well I’m not good with techie stuff like how to start a NEW post so I’m adding to an older one lol it’s April 2021..my birthday was day i took her in for her check up..she goes to her Godfather Kevin whom takes excellent care of her and gives her a bath afterwards and she comes out feeling so perky and wonderful that i have to deal with the aftermath..on way to wherever I’m going she’s looking for cones to zig zag thru..roundabouts so she can go in circles..just doing whatever she feels like lol . I always know what’s going on with her and i love visiting with receptionist..showroom people and earlier this year Kevin took us to Martine to get her more medical coverage (manufacturers warranty)..I’m a blue hair senior and need to be able to afford her illnesses if any occur..she’s my until i die. If you want the best for you babes come to MINI LAS VEGAS they are the BEST for you and whatever your babe is..I feel so special every time as well as my 2017 Clubbie MINI OG . .“ole gal”..Gee for short ..except neither of us is old cause MINI keeps us young..Come join our MINI FAMILY..

I am travel nurse and was there for work. Eric was my service advisor and he was amazing . Excellent customer service and he went over and behind and he is asset to your company. I bought a used mini from Chris Uhles and he was outstanding and answered all my questions and was very kind and knowledgeable. Mini Cooper Las Vegas is awesome and know how to take care of their customers ..

I was ordering a new lighting module that all BMW/Mini have an issue with. I order one because my mini is a 2012 and well past the standard warranty in 2021. My service advisor saw me as she was with another customer. She thought it was still under warranty so we went to the computer to varify it. Sure enough; my mini was under warranty for that part. She saved me $500 for the part and more to have it reprogrammed for my mini. Thank you so much.

Adrian was our exceptional salesman.There was no high pressure sales from him. He was very knowledgeable and answered all of our questions point on. He was helpful beyond measure, honest and forward. His answers were straight up, there were no questions that myself or our husband had that he couldn't answer. We ended up waiting to finalize the deal longer than we wanted, however everything was straight up and done professionally.( We were just in a hurry) We <3 Mini of Las Vegas

The sales rep Xavier the general manager and financing office were amazing and patient. Didn't expect to get my dream truck but all of them pulled together and made it happen. I love this car dealership best one I have dealt with in 10 years.

This was an acceptable purchasing experience. Very laid back and no pressure. Chris U. is an outstanding human being!

Great service advisors, keep one updated on the progress of the vehicle's service.

Dawn always provides great service. They ensure that all questions and concerns are addressed.

Again, I have my service with Dawn in the past six Years. Never have to bring the vehicle back in two or three weeks later for others surprise repairs with other parts of the engine like the cars I used to have. Dawn is so professional and courteous plus make me feel like vip everytime I visit the service department. Thanks Dawn

This is a very busy but friendly, accommodating, competent, reliable, dealership. From management down, to all departments, I have purchased several cars here and am a very happy customer.

Good service on my Mini Countryman 2015 and professional friendly staffs.

Comprehensive and fast service for your Mini.

At first arrival, when I entered the service area, the only person there did not great me immediately and seemed a little stand off'ish. Once he knew I was there to see another service manager he just passed me on. The other service manager wasn't there so I had to wait a bit. Enters a lovely lady who was more than helpful and willing to help me. She was charming and very nice. She got me set up and then Eric came in and took over and he was amazing. Handled my car issues, made sure I was comfortable in the lounge, even got my car done sooner than estimated and washed. If only the first guy who greeted me could take lessons from the nice lady and Eric, Mini of Las Vegas would have an outstanding full team. Overall the experience was 5 stars.

It’s always great to deal with Dawn. Her genuine care for customers is impeccable.

Excellent service

Awesome team, upbeat energy, friendly staff, knowledgeable, helpful and honest and I was only there to get tires. This Mini location deserves team of the YEAR. They turned a bad situation into a dreamy one. Thank you sooo much guys!!

Great service

Thank you XzavierTaylor.

Chris Collela went out of his way to be helpful to me when purchasing my first Mini, he even called me back several times to answer my questions and to thank me on my purchase.

Excellent service!

I stopped by Mini to check out the Clubman’s. Chris was my sales person. He was great to deal with, easygoing and pleasant. His knowledge of the Clubman was great as he drives one. I bought a used JCW Clubman and love it.. I went in a few days later with some operating questions and Chris again was very helpful even after the sale.

Chris Uhles was the absolute best salesman anyone could ask for. He was polite, respectful and knew the answers to all my questions. He really did everything he could to help me get the payments I liked and never pushed anything onto me.

As a previous Mini owner and client of Mini of Las Vegas, I knew from the start that I would have an excellent experience. With the process being so different with everything going on, I was worried about 'losing' that personal experience, doing sl the negotiating they emails and phone calls. But, from my first online inquiry, I established a great relationship with Chris, Tylor and Eric! Having thought of an almost impossible "build", I wasn't sure if my Mini Team would be able to find it.... but they did! And even when the out-of-state dealer in possession of "my" car was unwilling to deal with the LV guys, they kept at it until the car was on the truck, headed to Vegas for me! I think Chris was excited as I was when he called me!) Going in for the final paperwork and to pick-up Oliver (my new Mini Cooper S 4-dr Hardtop) was another fantastic experience... from meeting all the guys in person and finishing the paperwork, it was the best new car buying experience I have ever had! I highly recommend talking to Chris Uhles for any Mini questions, he not only sells them, but has owned NINE of these little gems! Seriously, the best vehicle I have ever owned! Happy Motoring!

Routine maintenance scheduled had to return to get the system reset for the next service.

Dawn and the entire crew of MINI of Las Vegas are truly the best team in the business. I have said this before and I will say it again the service they provide is excellent. I have been an avid MINI Cooper S owner since 2007. The team at MINI of Las Vegas has always gone out of their way to repair my car, get me a loaner if needed, make me feel comfortable, get me in and out as quickly as possible. They are the best service department I could ever imagine and one of the top reasons why my family of 4 still continues to depend on and use a 2 door MINI Cooper. The car is great, the service is impeccable.

Good salesman...no pressure Still getting used to car

Had a problem with my 2012 Mini Cooper S, the footwell module had gone bad and I was looking at possible $600 part purchase plus labor. The parts department at Mini Las Vegas had patched me in to talk with Eric Munoz, he asked a few questions about the car and was able to find a recall on my auxiliary water pump and also was able to fix the footwell module free of charge because my car only had 60,000 miles. Totally recommend this place, they fixed my car and didn’t try to sell me anything I didn’t need. Glad to have gone to Mini Las Vegas. One happy customer here😀

Louis was awesome and so was the finance manager, we had a great time friendly environment. The process was worth it and we will be coming back.

I LOVE MY MINI! I purchased my current vehicle at MINI of Reno and had some negative experiences with their service department. I didn’t walk into MINI of Las Vegas with high expectations, however, they were absolutely amazing! All of the employees I encountered were welcoming and friendly. Erick informed me of my vehicle status multiple times during the day. I could not be happier with the service I received. Thank you MINI of Las Vegas!

Buying a Mini Countryman was very nice and easy. Salesman Chris went out of his way to so helpful and accommodating. My problem was that I didn't listen or take Chris's advice and offer. I recently moved to Henderson and not at all comfortable drive around Vega at dusk. Long story short, after 3 hours at the dealership my car was ready. 15 minuets of driving I totaled that Mini. heading back to Chris and Mini of LV to get another countryman.

Painless, pleasant, informed, attentive while not being overbearing, sales rep free to take and represent you at other local AutoNation brand dealerships if you wish.

Taylor Xavier was awesome and worked with me through the whole process. Definitely a great guy and the experience was very good.

I went in for a quick check and the service was excellent. They found 2 things and fixed up my Mini Countryman just great!

Called to see if i had a oil change coupon for buying my vehicle at this dealership and i had 4 FREE oil changes! excellent customer service and quick service

Mini of Las Vegas always takes care of me like I'm a rock star from sales to service!

Wasn?t looking for a car, but I found one along with a great dealership. The experience was great!!! From first look to signing paperwork there was no pressure. Chris U. and Martin made my process easy, fun, and enjoyable. Honestly, Mini sells itself, but Chris is the best!!

I met a young man by the name of Austin who helped me and sold me my used Nissan Altima at MINI of Las Vegas, very friendly like we had met before. The Atmosphere in the place has a very friendly vibe. Even the Financial guy was friendly. Thank you to all who was involved with my car including the young man who gave it a wash. 👌🏾👍🏽👍🏽

Service writer was courteous and professional. He kept me updated on progress.

Adrian at MINI of Las Vegas provided me with excellent communication, follow through and has gone the extra mile in making my buying experience effortless......thank you Adrian!!!

Dawn at Service and Chris U were awesome. Very satisfied.

Austin Bartello was great. Very helpful, friendly and courteous. I love my car too! The only disappointment was that they would not buy my old car because the title was under my previous name, even with proof of name change. CarMax bought my car regardless. I just had to sign an affidavit. MINI is too rigid in its policies. Life is not always black & White.

still under their "90 days warranty" but nobody can do anything about this. Got the extended warranty on it (4K) they dont even answer my calls Car stopped working after about 2-3 weeks.... Not to mention they gave me super cheap tires (which do not come with the pressure sensor so the light was always on - The guy who sold it said not to worry about it "It is nothing" he said. Did the test drive during the day so did not notice that one headlight was not working..... SUPER RUDE when my wife asked for solutions... extremely poor customer service. Money back? exchange of car? what is the next step MINI? are you guys going to answer our calls at least?

Dawn Trail my service advisor did an outstanding job. This is my 2nd Mini and the best service experience I?ve had in 5 years. New battery with my 15k mile service Dawn was the best!

Dawn Trail best service advisor in the last 5 years. Totally took care of a new battery along with the 15k service work needed. Great job and a very nice lady.

Anytime I have to bring my mini in I make sure to see Dawn. Not only is she super awesome but she goes above and beyond in service. Thanks so much I appreciate you!

As always, had a great experience from beginning to end on the service at Mini of Las Vegas. Called to schedule an appointment for an oil change and filter replacement. Dawn Sutton found a time slot that worked into my schedule as well arranged for a loaner as I live 60 miles out of town. My car service was completed as promised and my Mini was returned to me nice and clean. Dawn and the service department are a pleasure to work with.

I had purchased a used car from AutoNation In February 2020, so when my daughter needed a vehicle I knew exactly where to go. We went there, walked around the lot and found three cars of interest. I then called my amazing salesman, Chris Colella who helped us decide which vehicle was right for us and completed the purchase. The whole process went so smoothly that if anyone needs a vehicle I would send them there, to him and know they?ll forever be thankful. Buying a car doesn?t have to be a nightmare. I know. I?ve done it twice. Thanks to Chris and the wonderful staff at AutoNation.

Having a TERRIBLE time getting a response, info and a refund. I put a deposit LAST year on a Mini and let them know months ago that I was not going to buy it. Tylor Shibata assured me it was refundable. I have BEGGED him a dozen times now to provide me info regarding my refund and he just ignores it. I've never left a negative response for a car dealership before, but this seems to warrant it.

Excellent service and knowledgeable technicians.

I usually render a five star rating, but, unfortunately I cannot this time around. I recently took my Countryman to the dealership for tire service as my run-flat tire was punctured by what appeared to be a nail. I arrived approximately at 9:30 AM and was informed that it would take about two hours for the service to be completed; I know that's unusual and especially since I made an appointment. However, I didn't make a fuss, I simply agreed to wait it out. A short time later I was informed that they didn't have the tire on cite, and that, they would have to go get one. I had several appointments scheduled for later that afternoon, so again, I agreed to wait it out. After waiting for two hours, I was approached and informed that the tire had arrived and that they were just starting to replace the tire. I literally waited for another three hours before receiving my keys and being sent on my way. I waited approximately 5 hours just to get my tire replaced. I had to reschedule both appointments. One of the appointments was for a job interview. I was informed a day later by my prospective employer that they had hired someone else for the job and so the position was closed. And by the way, during my entire waiting time, I wasn't offered water, coffee, a bite to eat or anything. I truly believe that MINI can treat its customers much better than this. I'm very disappointed this time around.

I had a flat tire on the way to work. I went to the dealership with no appointment, they were open at 7am. They got me right in, I was only 1-1/2 late. I would have been even later if I waited for the tire shop to open. Dawn in the Service Department is always friendly and helpful.

Fast appointment and service. Friendly staff. I appreciate the service.

They are always welcoming and efficient. They know me by name, I always feel welcome when I come in by everyone.

Mini of Las Vegas provides OUTSTANDING CUSTOMER SERVICE!!! A big shoutout to my FABULOUS service advisor DAWN!!! You are awesome, attentive and professional in providing exceptional customer service care. I gratefully appreciate your attention to detail and my service needs as a proud Mini owner. Thank you kindly Diane

I didn't realize how easy it was to buy cars these days. I inquired about the MINI Cooper/Countryman using the US News Best Price Program website and got a response from a Motoring Advisor almost instantly. We made an appointment to come in (all via text) and Will met us and helped us through the process. We were still there for a few hours but it was overall a very pleasant experience. Will and team were very friendly and easy to work with, even with COVID restrictions. I got a great deal that I'm very happy with. Highly recommend.

Very professional and helpful. Always concern about service each time you bring your car for service.

They were very nice and kept me posted throughout the day. I got my car back washed which was a nice surprise. We were very happy with the service.

I have had to bring my mini 2 door hardtop in for service a couple of times this year and I must say, that every time I’ve come in Kevin from the service dept. has taken very good care of me! He’s amazing! Great customer service!

I travel between states and on my way to Northern Nevada, I was involved in a auto accident, in which my 2017 Cooper S was totaled. MINI saved my life. I stopped into MINI of Las Vegas to see what the dealer had in stock, and everyone I met was most understanding. Even though I was still in the claims process with my insurance company, the dealership facilitated the paperwork, so that when the settlement occurs, everything will go quickly and smoothly. Thank you MINI of Las Vegas.

Great service provided you give a hard deadline for work to be done. Love the text message option for communication, keeps misunderstandings minimal.

Excellent courteous time efficient customer service

Brought my 2016 Mini Countryman in for it's 1st service since purchase. Excellent service and rapport with customers. Very Satisfied. Thanks.

This is my 2nd Mini purchased from Mini of Las Vegas. I doubt I will own another type of car, the Cooper is my spirit car. Dawn in the service department is fantastic, very attentive. If you’re in the market for a fun car and a company with excellent customer service- I highly recommend MINI of Las Vegas. 👍🏻👍🏻

Service department (Dawn) is awesome. The rest of the staff provides great customer service. The key to any purchase is after the sale and these folks get that.

The team in Vegas was amazing. I?ve wanted a Mini for forever and I finally have it. They got me in the same time I applied.

This is in response to a review I had written earlier regarding issues I had with my 2019 Mini Countryman I purchased in July 2020 at Mini Of Las Vegas on Sahara. The brake pads needed to be replaced and the wiper blades were cracked. The General Manager Eric reached out to me the next day and offered to address my issues at no cost to me. Erick from the Service Department contacted me and scheduled an appointment for the next day. I was provided a free new loaner car for the day while my car was being repaired. My car was available for me to pick up at the time promised. My car was cleaned and washed. I was very pleased with Mini of Las Vegas quick response to address my issues. They even inspected my car to make sure there were no other issues and changed the oil. I will definitely purchase my next car at Mini of Las Vegas and would recommend you to visit Mini Of Las Vegas for your next new or used vehicle. The staff at Mini Of Las Vegas are friendly and easy to deal with.

Always a good experience dealing with Desert Mini.

My experience with the service dept has been excellent. Communications to me were great. They kept me informed throughout the process.

Mini Coopers are fun cars and Mini of Las Vegas has Excellent Service.

Mini’s are great cars! I’ve had two so far and hope to continue buying them. I have the maintenance package so service appointments are pretty easy. I will say Mini of Las Vegas has horrendous COVID precaution measures. Most employees either weren’t wearing masks or wore their mask below their nose. I was pretty uncomfortable the whole time I was there.

I recommend their service department.

Kevin is always friendly and helpful. He explains what the issues are and the different options I have

I recently purchased a Mini Cooper Countryman from Mini of Las Vegas on Sahara Ave. Will and the team at Mini of Las Vegas were very professional. I did an inquiry on a Countryman online and Will contacted me the next day. He emailed me different Mini Countryman to look at with many good pictures. Will also sent different finance options. Will stated I could get per approved before coming down to the dealership so that I would know what my finance terms and options would be before purchasing the vehicle. I told Will what car I was interested in and when I arrived at the dealership the car was ready for me to test drive. I was not pressured to look at more expensive car or different cars. Will spent his time with me explaining the Mini Countryman I had chosen and the price, options, gas mileage, inspections by the dealership and vehicle warranty. The finance team was also great. They went over down payment options, final price, monthly payment and did not try to upsell anything I did not need. I was in and out of the dealership in less than 2 hours. I could not be happier with my Mini Countryman and the stress-free experience at Mini of Las Vegas. I had small issues and questions with my Countryman and someone returned my call immediately and addressed my issues quickly. Great customer service.

I recently purchased a Mini Cooper Countryman from Mini of Las Vegas on Sahara Ave. Will and the team at Mini of Las Vegas were very professional. I did an inquiry on a Countryman online and Will contacted me the next day. He emailed me different Mini Countryman to look at with many good pictures. Will also sent different finance options. Will stated I could get per approved before coming down to the dealership so that I would know what my finance terms and options would be before purchasing the vehicle. I told Will what car I was interested in and when I arrived at the dealership the car was ready for me to test drive. I was not pressured to look at more expensive car or different cars. Will spent his time with me explaining the Mini Countryman I had chosen and the price, options, gas mileage, inspections by the dealership and vehicle warranty. The finance team was also great. They went over down payment options, final price, monthly payment and did not try to upsell anything I did not need. I was in and out of the dealership in less than 2 hours. I could not be happier with my Mini Countryman and the stress-free experience at Mini of Las Vegas. I had small issues and questions with my Countryman and someone returned my call immediately and addressed my issues quickly. Great customer service.

Xavier was awesome he did a great job of making the "dreaded" car buying experience feel like a day at the park..his knowledge and understanding of my needs and concerns,,were spot on. I bought a 2020 Mini Cooper s convertible ,, and I actually think I thanked him for letting me buy it..LOL,, he did a great job..and I got a great car at a very fair price.

We bought a used 2019 Kia Sorento. It was a great experience dealing with the sales manager, Xavier Taylor who treated us with respect and was there for us every minute of the way. It was a pleasure doing business with Mini of Las Vegas!!

Chris made the buying process so easy and every time something came up, he would reschedule me and ensured that we had enough time to really get everything going. He made sure I was taking care of when buying the car and making minor repairs to my vehicle when I noticed minor things that were wrong. Can?t thank the mini of Las Vegas team enough for taking pride in customer care and satisfaction!

Buy a car at the dealership was very fast and easy!!

Great customer service and sales person (Chris) knowledge.

Sales rep, Adrian Rivera was all '10's. He found the exact vehicle I was wanting, got it shipped here, and got me in it hassle free! Job well done Adrian!

Once again, the service is top notch! The staff and technicians are courteous, professional and thorough. I drive from Colorado just to experience the wonderful service I have come to expect. My Motoring Advisor, Dawn, is so efficient and professional, she deserves a raise! 😀

The management of sales and service repairs is exceptional. A car I wanted got sold right when I walked in to go look at it, I was almost in tears and ready to leave and never come back. The manager could tell I was upset and stepped in and diligently worked to find me a car, which they did a few days later. I was having some minor issues with the car and went in to service and they immediately helped me free of charge. Again I was upset as I had just bought the car and while they helped me in terms of looking/fixing the car some of the employees lacked empathy and made me feel judged whether it was intentional or not. Then, the manager came and personally saw me, told me what was wrong, and said he would fix and replace it himself if it became an issue again. He was kind and compassionate. My sales manager Carlos is incredible. He helped me every step of the way and went and spoke to repairs himself when he saw I had come in. If I have an issue I am confident I can reach out to him and he will do what he can to help me to the best of his ability. I?m very pessimistic and distrusting when it comes to cars salesman and dealerships in general. When I came here I was shocked to find people who?s main priority wasn?t a paycheck, but instead people who genuinely care and are interested in helping you find what you want. I could see and feel their honesty and sincerity, making them the first and probably only cars dealership I actually trust. Finally, I am a young woman and expected to have to deal with them underestimating me and belittling me, instead I was given respect and equality.

Saw an ad for a santa fe 2006 but Carlos noticed a discrepancies on the A/C so he had it checked out by the technicians so he gave me other options and i ended up with a Chrysler 200, he went above and beyond to help me get a new car. The place is clean and the staffs looks friendly.

Fast excellent service all around.

People there are always great. You feel welcome and family Don did a great job working with me She understand her job and enjoys what she does. I see her just as friendly with other customers. Treats everyone equally

Very friendly and professional team, honest and early recommendations about car service or repairs!

Thank you Dawn!!! Lil1 is purring again

Where do I begin... I bought a 2014 Ford Fusion in April. I also purchased the extended warranty. A few weeks in the fuel pump went out. I brought the car into service and it was fixed immediately. A couple weeks later the transmission was slipping. Again I brought the car in to service and they had the car sent to Ford so experienced Ford mechanics could look at the issues. The mechanics there didn’t give me the best options to fix the car. I contacted the GM at Mini, Eric, and he immediately took a hold of the situation and was able to get me another transmission completely covered under my Auto Nation warranty. Also to my surprise he waived my deductible. This was completely unexpected and greatly appreciated since my wife and I just had a baby. I would definitely recommend this dealership to my friends and family. He made me feel like I purchased a brand new car with his customer service and willingness to help. I can’t say how appreciative me and my family are. Thanks to the GM Eric, Kevin in the service department, and a big thank you to Carlos in the sales department. P.S. It’s not a picture of the car but one of my beautiful son. You’re welcome 😉

I took my 2017 Clubman in for a warning light problem. I hadn't made an appointment. Dawn, my regular service advisor, greeted me immediately. I told her the problem, she checked out the car, then told me what was going to happen. I went home and the car was ready when she said it would be. My experience was great, as always.

I just got my brakes replaced at this MINI location and it was such a breeze. I was in and out the same day and the woman who helped me (Dawn) was such a ray of sunshine. She gave me important knowledge to take with me and made sure that getting my car serviced at this location was a complete breeze. I highly recommend coming here for all of your MINI needs!

Mini Cooper of Las Vegas has been awesome! I have bought a few Mini Coopers and each experience with Chris Uhles has been The very best of any car buying experience! He and his general manager Eric took care of my needs and sold me the car of my dreams!

My service manager Kevin is always professional and courteous! He communicates which is much appreciated. Good customer service!!

Everyone is kind, friendly, extremely helpful and professional. The facility is attractive, clean and comfortable.

Chris (sales) and Dawn (service)!! Chris goes the extra mile for his clients. He’s not just a car salesman he loves what he does, he believes in and loves his product. Passion is the best word for it. I’m on my 2nd mini purchased through him. Always a smile to see you. Dawn is my service rep. Dedication and friendly. Keeps you updated on service. She also goes that extra mile. My work hours are crazy and she does her best to accommodate.

Very pleasant experience, even with the distance process that was in place, people still smiled. Chris Uhles was truly one of the nicest people I've had the privilege to meet. He helped this process keep moving along.

Excellent and timely service even with limited staffing.

In my opinion customer service (prefect), this is the place for my MINI. Thank you.

Kevin was great-called me back when the car was ready

Carlos Castanos helped me find exactly what I was looking for. He was very patient and not pushy at all. It was, by far, the best car buying experience I have ever had!!

Overall I have been very happy with Mini of Las Vegas. The only problems I have had pertain to the online scheduling of service. The first time I had an issue was because I needed to change my appointment which I did online. The problem was the original appointment included a loaner vehicle which ended up not being available at that time, but that information was not available when I booked. I had to reschedule the appointment and return a different day. The second problem occurred when booking the last appointment online before lunch. I selected that I was going to wait for the vehicle. When I arrived I was informed that the team takes lunch from 11:30 to 1:00, so for my 90 minute service, I would have to wait almost 3 hours. I again had to reschedule. My recommendations is to not use the only site to schedule service but call and speak to a service advisor to ensure all details are worked through.

Kevin Murray always takes care of my car. His customer service is outstanding!

This will be my 2nd vehicle I’ve obtained from Mini of Las Vegas. The reasons are simple, I feel respected and seriously appreciated for my obtaining my cars from them. They have always treated me with enormous respect and made my buying/leasing experience easy and free of nonsense. For me, going back to them for my next car has been and shall remain a no-brainer. Thanks to Chris and Eric, the GM, along with Kevin out in service, I’m always a welcome person there, whether it be for service, some question I have, or simply a drop by visit by me.

This will be my 2nd vehicle I?ve obtained from Mini of Las Vegas. The reason is simple, I feel respected and seriously appreciated for my obtaining my cars from them. They have always treated me with enormous respect and always have sought to make my buying/leasing experience easy and free of nonsense. For me, going back to them for my next car has been and shall remain a no-brainer. Thanks to Chris and Eric, the GM, along with Kevin out in service, I?m always a welcome person there, whether it be for some question I have or simply a drop by visit by me.

Our internet sales agent is so very handson to our need! He really look the car that we want.

I've purchased two Minis at Mini of Las Vegas, love my Clubman!! Dawn Trail is a phenomenal service writer, she always takes great care of me if I need service.

First time purchase of automobile was nice. Hope the service going forced will be as good.

Kevin Murray Service Advisor is great all 10s excellent customer service. Mini of Las Vegas is a great place to purchase your new car.

They are always great ! I don?t dread going in there. They are always pleasant, ready to help and very nice.

They are professional fast and efficient!

We <3 Mini of Las Vegas! Our salesman, Adrian was very knowledgeable with no high-pressure sales. He answered all of our questions and showed us all the features of our new Countryman with ease. Thank you Adrian! Ben and Judy Andrews.

I had no idea what kind of car I wanted and went in to this dealer with no expectations. I explained to the salesperson I just needed to walk around and look. My salesperson respected my wishes. Let me look. And I walked out with a car.

I would recommend Mini of Las Vegas to all my friends, co-workers and family. My experience exceeded all expectations. The staff, from front of store to service and products are friendly, helpful and knowledgeable of all vehicles and products they offer. No need to go anywhere else! One stop shop + satisfaction = Mini of Las Vegas!

Mini of Las Vegas is the place to go when you are looking for a new or used vehicle. I live in Arizona, however Mini of Las Vegas is the only dealership that I will give my business to...let me rephrase not give They Earned my Business!!! Mini of Las Vegas one stop shop = satisfaction! Shout out to Xavier, Dawn, Kevin, Martin, Mike and all the friends I made all the way to my purchase of a Countryman!!

I needed brakes. Repair done I. A timely manner. Cost more than I understood. Dawn is terrific as a customer/service rep.

My 2020 Clubman had a minor paint damage while parking (my fault) and I took the car to Mini of Las Vegas. The scratched paint on the front bumper was fixed for free.

My experience at mini of Las Vegas was perfect! My service advisor was Erick Munoz-Cardenas, he was a pleasure to deal with. He had plenty of product knowledge, and was easy going and non- pressure in his demeanor! He also was very thorough in explaining what was wrong with the car and how much it would cost to fix. I would definitely ask for Erick, if u want a stellar experience at mini of Las Vegas.

Thanks to the Department of Services and all its staff, especially Erick, who at all times helped us with the repair of our VW CC luxury plus vehicle, very professional and the treatment received, making us feel like family.

We love our new mini cooper. The service with Dawn is awesome we just love her Love Babe and I

I damaged my tire driving over a curb, and was able to get to MINI Las Vegas on my run flat tire. They took my car late on a Friday, and not only replaced the tire, but performed an oil change and front brake pad replacement. My car was ready before the end of the day! I was given a free loaner, so I didn't even have to wait while the work was performed.

Dawn is always courteous, friendly and knowledgeable!

The guy name Erick from service dept did everything he can to please us and work on our schedule...i highly recommended the your skilled in customer service...thanks Erick from Malyn and Marquise

Dawn was very thorough in describing what was recommended for my vehicle. Good attitude from the rest of the staff in general.

Worst customer service a dealership can provide. Their communication skills need work.

Our visor was pleasant. Dawn in the service department is excellent we have dealt with her for several years and she is excellent. Chris was great. His knowledge was extremely helpful.

Erick, service adviser was very helpful and efficient.

Dawn has been my service advisor since I bought the car in 2015 and she?s AMAZING!! Her follow up game is strong and I appreciate that. Whether your waiting in the lobby or waiting at home, she always keeps you updated on your car?s progress. The service that I?ve had from Mini has always been top notch.

The service was excellent and will be back whenever I?m in Las Vegas. I was getting an exclamation point message which means ignition switched on and driver door open. However, all doors are shut closed. Also, I was getting a car on a lift lighting up in red color alarm message which the owners manual says lighting system failed, low beams/tail lights and brake lights still operational, all other lamps failed. I later found that turn signals/hazard emergency lights not working, door windows are not opening/closing and there is no instrument lighting. After some online research and readings, all indicates that the footwell module controlling all these features failed. I am just glad that BMW/Mini extended a warranty on this defective part installed in MINIs and BMWs in the ten years of so old models. Now I am wondering if I should keep the car as the extended 10 year warranty will expire soon for my 2011 Mini.

They work hard too take care of their customers , got the deal I was looking for.

We love our service advisor Dawn. She’s great! We’ve owned 4 minis since they first came into the US and she has been our service advisor for most of that time at Mini Las Vegas

I am a repeat customer. I have bought 2 Countrymen MINI more room than the MINIs Great customer service and sales team!!

I just leased a 2020 Cooper S. Not only is it a beautiful car, it?s fun to drive, and has high end interiors, Chris Uhles was my sales representative. He?s the epitome of professional, friendly, possesses great product knowledge, he also worked hard to get me the deal I wanted.

If you are in the market for a Mini Cooper, or any vehicle in AutoNation, go see Chris Uhles at Mini of Las Vegas. He is very friendly and will work his tail off to find you exactly what you are looking for. Normally, buying a car is a stressful situation. Not with Chris Uhles, he made it so pleasureable and stress free, that it turned my perception into a positive instead of a negative. I can't say enough about Chris. Every positive adjective will fit perfectly before his name. Yes, there are still honest, caring, car salesmaen in Vegas, Chris proved it.

MINI of Las Vegas/Chris Uhles (Motoring Advisor) was very accommodating and took all the time needed to consider/discuss all my options when I traded two (2) vehicles for a 2020 Mini Cooper S Clubman. Initially I wanted a JCW model but there was about a three (3) months waiting period. This was because the vehicle has to be 'special' or custom ordered. I ended up with the 'S' model and saved some money in the process. Thanks Chris.

I just had the most wonderful experience buying a car at Mini Las Vegas on West Sahara. The staff was friendly, generous and definitely helpful.

I’m a repeat buyer. Service and sales are both great. Been working with Chris Uhles since 2017. Very nice guy and very helpful too.

Awesome!! Customer service, I initially did my application online we corresponded via email, I made an appointment two days later after test driving the car and everything I was in and out of there in three hours didn’t even seem like it took that long because of how friendly the staff was we were talking and laughing,time sure flies when your having a good time lol,I would recommend Mini of Las Vega hands Down

Great customer service I would recommend buying from MINI of Las Vegas because I know where I am buying again

Very friendly people especially my service advisor his name is Kevin.

Nice place and service. Very friendly service advisor. Satisfied...

The experience was fine. No issues. Chris Uhles was our sales person, and he was great. Very thorough and detailed. Excellent!

The service manager was Erick and he is a 5 star service

Good customer Service. Erik was very thorough and helpful.

MINI of LV purchased my vehicle and made it so easy. They offered a great price and I received payment immediately. Thank you for so such an easy process.

Chris was extremely knowledgeable and friendly. Made my buying experience very smooth.

CSR was very helpful & efficient. My repairs were carried out in a timely manner

The service department is great. Kevin Murray is awesome.

Great experience. Chris Uhles was very professional, pleasant and extremely knowledgeable. Chris made our decision very easy! The financing was easy and explained well!

3rd time buyer from MOLV. Chris Uhles is magical in every way, he really knows how to treat his customers. He offers just the right amount of communication, not too much, not too little and had everything ready for me upon arrival. The only way this could have gone any better is if they would have put a puppy inside the car. I had to find that on my own. :) Also, Dawn, I appreciate everything about her. ⭐️⭐️⭐️⭐️⭐️

Fire your General Manager and hire someone who understands that she's dealing with the public and she better treat her customers with respect.

The interior of my car was in a way worse condition from when I took it in, the roof had been ripped open the fabric hanging everywhere, they somehow broke the latch to adjust my car seat so now I can't push it back and have to drive all uncomfortable, supposedly they fixed the power steer recall and now its making a real ugly noise it didn't make before , I took it in for a complete diagnostic and they kept beating around the bush about what was wrong with it, never gave me a straight answer as to exactly what the issues are, I thought if I took it to the main dealer they would know and tell me exalt what the problems are since its their car but they left me in the dark about everything. 1k wasted

I did not buy my mini at this dealer but I did take it in for an oil change . I was not fond of the gentlemen that first helped me he took me out to show me the bottom of the car because it was leaking oil which I had told him I was very uncomfortable and had to explain I had no idea what he was talking about in turn he looked at me as if I was an idiot also not happy that it would take 2 hours because as he told me everyone was going to lunch . Dawn was fantastic she was real and I appreciate that she listen and treated me with kindness also the cashier I didn’t get her name they did their job and went beyond . They are why I would go back .

Purchasered seamlessly Mini from Las Vegas dealer car was shipped from a California dealer - it was delayed and they provided a new loaner and were very responsive throughout the process-

Purchasing a new car. Nice stuff, quick service. The only thing that I can complain is not a big choice of cars

Experts, friendly,very courteous.

I was Dex?s first customer at this dealership . He was excited to go thru the experience with me. However, all of the other sales managers were a bit standoff-ish and weren?t really helpful. Dex tried to really make me happy though. I feel auto nations policy about used cars( no haggle , one price? takes away from the opportunity for the dealership employee to work harder to sale a car. Basically ?that?s the price , take it or leave it? it really leaves a bad taste when you leave the premise.

This is my fifth mini. So I guess you can say that I love them. My salesman Erik was such a nice young man and very helpful and accommodating. He got me the mini I wanted. Come to find out that Dawn is still my service advisor. She is always a dream to work with. It’s like I’ve come back into the fold. MINI of Las Vegas ROCKS

Friendly, fast, courteous service start to finish. Highly recommend.

I purchased a 2014 Mini Paceman S from a smal local dealer in San Diego. I flew out to pick it up and drive it back home to Kansas City. Two hours into my evening drive, my check engine light came on. I immediately called Mini of Las Vegas (nearest Mini dealership to me) and made an 8am appt for the next day. I couldn't have made a better choice. I was lucky to have been paired up with Mike McBride (Technician) and Kevin Murray (Service Coordinator). They quickly diagnosed my turbo was failing and needed replaced. They spent so much time explaining the pros and cons of Mini vs. aftermarket parts and how the turbo actually works. They did a full inspection on the car, rotated the tires, aligned the vehicle, fixed a leak and replaced the oil filter gasket housing and changed my turbo in ONE DAY. Not only that but they offered me a ride to my hotel or a loaner car while I was in town and made sure I had all the details I needed to file a claim with my extended warranty company. Because this all happened when my extended warranty company was closed, I paid for the repairs out of pocket. First thing Monday, when they were back open, Mike and Kevin were on the phone starting a claim for me and fighting on my behalf. They did that AFTER they had already been paid... but they wanted me to get my money back and are still actively involved in completing this process for me. I have been to many shops, many dealerships and worked with many different service professionals. I have NEVER had an experience like this. As a woman traveling more than 28 hours alone in a car I just purchased, I just can't tell you what it meant to have two people invested in making sure I had a car that was fixed and fixed right. Mike even stayed late to ensure there we no leaks after the repairs and drove it for more than 20 minutes to ensure there weren't any lingering issues. He even offered his cell phone number if I woke up the next morning and there were any issues... he would open the shop and come in on his day off when the dealership was closed. I mean who does that??? I don't live in Las Vegas but if I did, I wouldn't take my car to anyone else. I cannot say enough about these two guys and what they did for me. If Mini is listening... they two deserve recognition and a raise.

I had my 30,000 mile service done yesterday, great customer service, Dawn is fantastic! Love my MINI!

The car was handed to me with almost no gas and very dirty!!!

I had a great experience here. Professional and easy-going. No pressure and very accommodating. Ask for Chris Uhles, he was great and will take care of you.

Buying from Mini of Las Vegas was really hassle free in comparison to other dealers that I have personally experienced and I felt like I got a really great deal too. After the sale you don’t feel like their value of you as a customer changed either because the sales person, Adrian, asks you if you would like him to go over everything about the info system.

so to say I'm frustrated with my service I received is an understatement. I came in for an appointment for just a oil change about a week ago. with an appointment I was told I would have to wait 2.5 hours because my car is "off brand". ok fine so I tell the woman several times I do NOT want any complimentary services. no wash, vacuum, nothing just an oil change. the reason being is that when I bought the car it had been detailed very poorly. not at all a professional job. I found rice and what resembled beef jerky under the passenger seat. dried soda spots in rear cupholders. dirty glass on the inside of most windows. dirt and debris in pockets on back of front seats. basically I was less than impressed especially since I have detailed cars professionally for several companies. around 5 15 or so they tell me my car is ready. I go outside to see it's just been washed. I open the drivers door to see someone who drove it scuffed and chipped the paint on the door sill as well as scuffed the adjoining plastic next to the paint. I then observe a inch long or so scratch on my navi screen as well as smaller scratches and gouges on center console. windshield is all streaky and looks rushed. at this point I'm quite aggravated as they had me wait longer than necessary to do what I had specifically asked them not to do. this negative experience reminded me of when I purchased the car and how they were less than honest about the condition of the vehicle. headlight harness had been spliced and looks Jimmy rigged. car had been keyed from end to end on passenger side. the GPS is broken. the hid low beam on the side with sketchy spliced harness burned out 2 weeks after purchase. the wheels appear painted with a spray paint can as several have drip Mark's on them. some kind of overspray that appears to be clear coat all over the grill and top of front bumper and the fact the car had been hit in front end and shoddily repaired. I mentioned the car appeared to have been in a accident to salesman because the body panels lined up differently than the opposing side. he scoffed at my observation and claimed I was just speculating. well a body man recently confirmed my suspicion to be true so I guess it wasnt just speculation. I really wish they would have been upfront about the true condition of the vehicle but obviously they wanted to make a sale. I ended up paying top dollar for it due to autonations lovely "no haggle policy". the experience wasnt totally negative because I did like some of the staff here especially xavier he was very friendly and diligent and did seem to do his best to be accommodating. he sets an example that the service and reconditioning departments should strive to follow because they desperately need to step their game up. I have a few free oil changes left that were packaged into the deal but with how my vehicle was treated I'm not sure I will even redeem them.

Mini of Las Vegas is the most professional dealership I've dealt with. Chris our sales man was very informative and he genuinely cares about customer service. Martin the Director of Finance was just as professional as Chris. He made sure we got the best finance rate. I recommend the dealership for any type of car you need.

I've been interacting with Mini of LV for the past 5 years. They have seen me through 2 leases and I'm about to embark on my third. I can't say enough about Dawn in the Service area she has been great to me all along the way getting me loaners when she can or at least a ride to and from work and keeping me informed as to how my service is progressing and alerting me to surprises. Chris U has been the Salesperson I've been working with and have no desire to ever change that. He's patient, works with you to get the car you want, and always has a great attitude. I recommend both Dawn and Chris U all the time. Working with Mini of LV has been a great experience for me and I have no intention of changing that relationship into the foreseeable future!

Service Rep, Dawn, was extremely friendly and helpful. She went out of the way to explain the process.

The levels of service was great. Pretty standard for a dealership. But of course you get what you pay for. I was unpleasantly surprised at how much the cost of my service, and ultimately brake pad replacement, would be. So it comes down to what you perceive as value by having your vehicle serviced at a main dealership. Good services but expensive. I will rethink the next service.

Bought a used truck that broke down 4 days later. Repairs they "fixed" were not. Customer service after break down was poor. Had to pay to have it fixed right. Will never do business with them again.

It took over 3 1/2 hours to do an oil change..was not told it would take that long or I would have not sat there for all that time..I have never had an oil change take longer than an hour, especially with a set appointment.

Dawn is the best in the service dept. she is concerned about the customers and makes sure your needs are taken care of.

Excellent service. Ms. Dawn Trail is a true professional who cares for the customers and provides ultimate updates on your vehicle. Mike who serviced my vehicle provided and shared what needed repaired and the cost of the repairs.

It was ok , the time I took to get the paperwork done took a lot longer than I wanted but overall it wasn?t so bad

Roberto and Dawn were great. I’ve been here twice to have my car service and they both have been amazing. I was offered a loaner without even having to asked. I was kept up to date via phone call the entire process. Highly recommended.

My experience at Mini of Las Vegas was great.. Professional and quick.. Thank you Adrian Rivera u rock. Great guy.

Roberto provided great assistance and answered all of my questions thoroughly!

We had a great buying experience with Kam for our Mini Cooper. He was knowledgeable and patient throughout the transaction. It was a no-haggle deal which made it even more pleasurable.

Everyone treated us fantastic very friendly people

Kevin with very nice and very helpful in making me understand the problem that was going on with my car

Chris, Thank you for the great experience. The mini is amazing.

I am so Impressed by the way this dealership treats customers as they come in how they handle the process and the nice surprise at the end when you think that you were going to make a certain a payment that you agreed upon and they’re able to work miracles I am fully satisfied with many of Las Vegas and they definitely will continue to get my service and support and recommendations

I’ve taken my MINI Countryman in 3 times for screeching brakes. First time they said we needed to replace the brakes. The screeching got worse. The next two times all they said they did was wipe off the pads and say that “that’s just what your high-end brakes do.” Seriously?! They didn’t screech the first 8 months of ownership but they do after spending $600 on two new ones? And of course this year brakes aren’t covered under the warranty.

Chris made my buying experience super easy and fast. This is my second Mini Cooper and won?t be my last:)

This review is for my recent visit for a routine maintenance. Customer service was always wonderful. Specifically Dawn who helped me each time I come to visit. She is always very nice and helpful. This last visit, I didn?t expect to pay anything out of pocket but turned out my car?s maintenance warranty had expired. So she gave my options and suggested that I should check my email for coupons, which I ended up using. The car was good and running a little smoother than before. Overall, Dawn and her team always very helpful and friendly.

It was a great experience buying our new MINI from Autonation / MINI of Las Vegas. I had the pleasure of dealing with Chris Uhles. Chris was upfront, honest and helpful. I flew down to Lad Vegas to pick up our car and there were no surprises and Chris took the time to help me understand the features and technology of our John Cooper Works. The price was very competitive. I highly recommend checking them out when you are shopping for a Mini Cooper.

Bought a used Corvette. I was skeptical about the no haggle pricing at 1st but all worked out good. Salesman Erick and Finance guy Martin are cool cats.

Kevin is an exceptional worker and so is the rest of the staff at this location. Everyone that I spoke with was kind and considerate and most importantly very helpful.

The salesman who helped me was a very nice guy, let me test drive three cars I was interested in buying, gave me a lot of useful information about each one, and gave me a detailed look around each car, very nice dealership

I had a great experience at Mini Las Vegas. Chris Uhles was very helpful through the whole process. Would highly recommend!

Loved my Mini Cooper S but this service department is a joke. Took my car in when the Engine Malfunction light went on. Also heard an occasional slight whirring sound when I accelerated. Service advisor Roberto said they would do a diagnostic test on it. He later called and asked when I had replaced the turbo. Never. Though the car is 10 years old it only had 53K miles on it. When I found out the outrageous price they wanted to fix the turbo ($4438) they thought was recently replaced plus another $335 to fix another so-called issue they found I declined and told them I would be by to pick up my car. Minutes later Roberto called back and said they needed time to put my car back together. I never gave them permission to tear my car apart. When I went to pick up my car the next day, the terrible sound it made clearly indicated it couldn't be driven and I had to call a tow truck. They claim it happened during the "road test" which, on my paperwork stated the car had been driven 1 mile. Interesting the problem was my turbo when they initially thought it had been recently replaced. Would never think about going back to this dealership to service this or any another Mini. My professional European auto mechanic (who I should of gone to in the first place) was able to fix the problems for $1000. End result....bye-bye Mini. Hello Toyota!

Our new 2019 Mini Hardtop Cooper Sport drives like a dream. The service we received from Chris Uhles, our sales adviser was as caring and professional as can be. The processing to obtain the financing of our lease went smoothly.

Own one . Reliable and good mileage performance at reasonable price.

I love my mini and the dealership. I have to say Dawn Trail in customer service is amazing. She goes above and beyond to make it a good experience. She is friendly and so helpful. I appreciate all that she and mini do to help me!!!! Thx you Dawn!!!!!

They listen, try to advise you of the situation, and they expedite Fixing the problem. They are all very friendly and knowledgeable. My service person is Dawn and is extremely professional, friendly and helpful.

Dawn in service is the best. She always ensures I am taken care of!!!!

I went to get my Headlights coded on my Countryman and even got a key for my roof rack cut... They were really helpful and the prices did not break the bank.

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I did not buy a vehicle or visit them yet I am being spammed with emails asking me to complete a survey so here you go. Please incorporate an email check like most other outfits before you start spamming to insure your client gave the correct email.

Louis and Martine were excellent. Great customer service. Highly recommend.

Our sales person was very helpful and pretty much answered the questions we had about the 2017 Buick that we did purchased from you. The only thing we didn't like ,is this car does not come with a spare tire and the other problem was the Buick did not have a owner manual , witch eventually was taken care of buy our sales persons boss who did get us a new manual,but not until we threatened to cancel the sale .

Great services.No rush,very patient ,fills like a family here.

Excellent experience from test drives to reviewing best options from buying used car through to finally deciding to lease a new car. Got a great deal, only slight disappointment was promise of racing stripes or tinted windows fell though as exceeded total discounts.

I have bought used 2015 Audi TT about a week ago the rear tire blew out within one week of driving less than 100 miles, extreme frustrated it happened on the high way almost risk my life. Convertible top doesn't close all the way, and passenger air back sensor is on all the time I believe that Automation does not inspect used cars properly and risking lives in danger. whats the point of paying used car with no haggle then?

I have bought used 2015 Audi TT about a week ago the rear tire blew out within one week of driving less than 100 miles, extreme frustrated it happened on the high way almost risk my life. Convertible top doesn't close all the way, and passenger air back sensor is on all the time I believe that Automation does not inspect used cars properly and risking lives in danger

My husband and I were looking to buy a Mini Cooper for me and we started communicating with Chris Uhles by email. He was very attentive and professional from the start, answering all of our questions and presenting us with the several options they had. When we went there last Saturday we had a great experience. I am from Brazil and have been in the US for over 5 years, so I don't have a great and lengthy credit history, so I wasn't sure I was going to get approved to buy a car. Luckily Chris and the staff went above and beyond to help me with the process and At the end of the day I became a proud owner of a limited Oxford edition Mini Cooper! Chris Uhles made sure I understood all of the perks and the car's functionality before leaving the dealership. On Monday I had to stop by their service station because I was having an issue with one of the tires. I got prime service and was well taken care of! I am very happy with Mini of Las Vegas, Chris Uhles, and everyone who works there. They are definitely a team who will work with their customers to see them happy.

Dawn was quick and easy to work with on my maintenance and changed out a water pump on warranty

they treat you like you drove in the service bay in a Rolls. Great folks. Thanks Kevin.

Excellent customer service from the time you walk in. They are not pushy, you can take all the time you need to make a decision

I am extremely dissatisfied with the customer service I have received thus far if you can even call it that. This is the worst customer service I have ever experienced with any car dealership and I will never buy a mini cooper again nor recommend it to anyone. There are so many disappointing and upsetting interactions from the moment I bought the car till now and I am so frustrated and disgusted that there isn't enough time or space in this comment box to write them out properly. I haven’t even had the car a month and I don’t want it anymore. Time after time, their team continues to disappoint and waste my time. A serious evaluation needs to occur.

I took my car in before work they said it would take 4hrs for a tuneup. The told me they would have it done if not sooner. I waited 50 minutes for them to give me a ride to work. I asked when they could pick me up to get the car nobody had an answer. Called me to offer 5 services that totaled 5,546$ that I NEEDED, don’t need. No shuttle to pick me up so had to take a lyft from south Las Vegas to the west side. No customer service, did not deliver on service promised . Will never go back...

Best service evaaaaaaa!

Very friendly service dept and they get the job done. That's appreciated and brings me back. Thx.

Louis the sales advisor was awesome and helpful as well as Donald the finance manager great guys..... The Whole staff was awesome....

Just awesome staff great people and friendly with no pressure

The service provided by Las Vegas Mini was excellent. They kept me posted on the progress of building & shipping my new JCW Countryman every week. .

We Flew in to Vegas to buy a used car I saw on line. They were very helpful and professional.

Professional Friendly Helpful Mini went over board and detailed my car

Dawn is a great service representative!! Always polite, friendly, answers questions.

Dawn Marie was great. It took a while to find the oil filter for my car, but D

I wasn?t asked whether I wanted tire rotation and alignment but then it was noted in the paperwork as ?declined?. I wouldn?t have declined it.

I have a 2018 JCW Countryman and the vibrational rattling is unbearable and the brakes squeal. When I took my car in to be serviced, none of my complaints were addressed. The service rep handed the key back to me and I had to remind him. I don't think they even looked into it and he was going to just hand the car back to me with a fluid change. Upon reminding him, he just said the brakes squeak because they're big brakes and the guy takes a look at the back of the car, shakes some stuff around, and says the rattling is coming from the license plate cover. So he removed the cover and just slapped the bare plate on the back of my new car. Not a good look. And did nothing to solve the rattling issue.

Excellent service, Excellent people At Mini of Las Vegas.

Chris our sales consultant made the buying process enjoyable. We have so far had a great experience.

I love my new Mini Countryman! It has they conveniences I needed and more. Chris and Dawn are the best dynamic duo!

Service has been great... only drawback is the price to maintain the car... however, it is to be somewhat expected... they are sports cars after all ... I did have some issues awhile back ago, but they stepped up and took care of it... cooperation and communication has been above and beyond... at least for me!!!

I had a very positive experience,everyone here was wonderful and knowledgeable.

People were welcoming, not pushy, and very helpful. Great experience even after purchase.

Felt like my concerns weren't answered. Engine light came back on 2 day later??

Salesman Chris Uhles is superb. He does everything in his power to help you understand the car, the transaction, and sort out any questions or needs after the sale as well as before.

Efficient! Dawn was pleasant and happy. Very nice to work with.

Salesman was excellent. Chris very easy to work with & extremely helpful & friendly.

Always a good experience, service reps are polite, efficient and helpful.

Bought a 2017 Countryman S last month and I love it! Chris Uhles was the best sales person I think I've ever had in my car buying history - very knowledgeable, helpful, and honest about all aspects of the car, my trade, etc. I also received a credit to get my car "wowed" and Chris helped me with that too and now I love it even more. Took my car into the service dept. for the wow visit and they were super nice and helpful! I am very happy with my purchase!

Great experience! Thank you Inbok and entire Mini of LV Team!

Every bad thing you've ever heard about a car dealership rolled into one place. They've lied at every opportunity during the lease of my 2016 MINI Countryman. I have walked out of the dealership more frustrated than when I walked in on every occasion I've been there. I love my car, I just wish I would have gotten it from literally anywhere else.

Shadow is the best ever. Very accommodating and delivers excellent customer service!

Picked up our first Mini last week. What a pleasure to work with Chris Uhles our salesman elite. We ordered our 2018 Mini Countryman S back in June and waited for the car to be produced and shipped. The wait was worthwhile. What a wonderful car. My wife and I are taking turns to drive it. So much fun.

Absolutely loved Mini of Las Vegas. They were great to me, my family, and of course, my mini.

My wife and I are on our third mini at this point. She drives the 2016 four door Mini Cooper and I drive the 2012 Mini JCW Coupe. We have our services done at mini. We have tried other places and we always go back to mini to actually have things done right. You pay for what you get. 4/19/2021 update I was ordering a new lighting module that all BMW/Mini have an issue with. I order one because my mini is a 2012 and well past the standard warranty in 2021. My service advisor saw me as she was with another customer. She thought it was still under warranty so we went to the computer to varify it. Sure enough; my mini was under warranty for that part. She saved me $500 for the part and more to have it reprogrammed for my mini. Thank you so much.

Great Team they work hard very friendly and knowledgeable. They worked with me and tried their best to get me financed Great Spectacular TEAM

Leased a car and then had the service department install satellite radio. The Josh in service and The GM Scott are so nice and helpful! Definitely recommend this dealership to anyone in the market for sales or service!!

My car engine malfunction light came on enroute to Vegas from LA I headed to this location hoping they could help (scared my car might explode on the drive back to LA) Shadow was awesome and they got my car repaired in a few hours with no booking - awesome 2 pints and some work emails over at the blue on tavern and it was some. Amazing service

Been four years lm,part of mini Las Vegas family and lm very satisfied ,happy ,everything is been ok with my mini and whenever have a question about anything l been help by my mini amigos of Las Vegas,thank you Dawn Marie for all your attentions, let's keep motoring together. Saul montoya.

The staff was very courteous and professional. Great overall service.

John Picard and Chris Uhles were absolutely the best. I have bought many cars and I have never had an experience like this. We came in twice to the dealership. The first time just getting information. We never felt rushed or pushed into buying the vehicle the same day. They were both very professional and courteous and I will highly recommend this dealership to all of my friends and family. A car purchase is the second highest purchase you make in your life and many car dealerships do not understand how to keep a customer for life. This dealership understands and trains their associates accordingly. Thank you both to John and Chris for an incredible experience. Please share this review with them.

My 2007 Mini was brought in warranty work on the front passenger seat sensor that beeps when a passenger is sitting there and not using their seatbelt. This sensor often beeps when no one is sitting there and the solution is to attach the seat belt. I had a 7AM appointment and dropped the car off the previous day. About 9:30 or so service called and said their tech was investigating the problem. I don't live in Las Vegas, NV and can't stay in a hotel indefinitely waiting for the repair to be fixed. About 1PM I went to Mini to check on the repair. The car was sitting in the repair area and not being worked on. Service said they would check with the tech. Service replied the tech did not know what was wrong with it. We informed service of out situation and a polite argument about them not working on it commenced. Service said the tech needed more time to investigate the problem and I said they were no working on it. About 2:30PM the car was still not sitting in the lot and not being worked on. I took the car and left. Mini of Las Vegas, FAIL. If a car has a 7AM appointment, then work on it. Mine repair is always difficult to work with. The sun/moon roof hasn't worked for a few years and Mini won't fix it but offers to replace the whole roof for big $$$. Complaints have been made since the warranty was in effect. The radio display has crapped out. Work is best done by a non-mini mechanic. We went to Mini because of a recall letter. FAIL.

Coverage did not include the rotation and balancing

Overall great experience for my first time in. Kevin and Shadow were awesome to work with. Kevin made sure I had a loaner car so I would say exceptional service.

I might recommend to please do your research first before you take your car into any repair shop. If you are covered under warranty, then please take it to the dealership, but make sure you know what is covered on the warranty! My car was treated pretty darn good at Mini of Vegas, I appreciated the Service Manager giving me a call before my car arrived to tell me it would be in good hands. From Dawn in the service department for responding to my messages, to Matt in the service department for seeing my car through the final repair, while I had no choice but to wait, to the person who repaired my car, to Sandra for letting me set up my temporary work station in the waiting area. Mahalo Nui to all of you! My car was clean when I left and is getting better gas mileage than when I brought it in, it really needed that fuel pump!

Chris has been fabulous. Car is amazing and so fun. Can't wait for our 2nd date to learn more about the car.

My Service Advisor - Mathew Bland, as well as the technical staff, provided outstanding service in handling my X3 BMW. With a courteous, informative, and competitively priced service this facility is highly recommended.

Always pleasant and friendly staff. Shadow is always making sure the customer is treated like family!

My Mother in Law (MIL) and my nephew purchased a vehicle on April 30th, 2017. They still have not received their green slip. They were dealing with Jonathan Lobos tthen after many unreturned phone calls we were informed he is no longer there. She has been dealing with Donald now and still jumping through hoops and the green slip no where to be found. When my MIL asked for an extension plate until they figured out all the info on their end they told her it is not needed so they have been driving the vehicle with an expired purchase plate. Hate to tell you Donald it is needed, a cop can pull you over with the expired dealer temporary plate and give the person driving a ticket? My MIL was also told no need to pay the first car payment since the verification was in process and taking longer due to the bank policy on what and how they could verify. Well today my MIL called to check if the green slip was ready....Yep SHE called they DID NOT call her and they stated she had to rush and pay the car payment today by 4 pm and they would release the green slip. Seriously what if she didn't call them and guess what still no call from Donald at the dealership? What happens when they go to register the vehicle? Will they pay the fees for being late? I left a message for their GM today we will see.

Our service advisor Shadow is awesome. He respects our time and does over promise and under deliver. Mini of Las Vegas overall including the buying process is the best place to purchase a vehicle.

Had a huge bolt in my right rear tire and was able to bring into MINI of Las Vegas on short notice to get a replacement tire. Jerel "Shadow" Sucias is one of the reasons I continue to have my car serviced at MINI - he is always ready to help and does it with a smile.

First experience at MINI of Las Vegas and it was a great one! The entire service techs were helpful and informative for this MINI newbie. My personal tech, Shadow, was exception and was thorough in explaining what I had done and things I may need to replace. They do offer rides, but, I chose to stay and wait. They offer a very comfortable waiting area with snacks and drinks that make it a much more pleasent experience. Thanks Guys!

I bought a beautiful Mercedes SLK350 from Mini of Las Vegas. I worked with Jonathan Lobos and my experience with him was great. He was a no nonsense kinda guy and the process was smooth and efficient. Martin the finance guy was also a pleasure to work with, again informative, helpful and efficient. My over all experience was great and I love my car.

Very great customer service!! Everyone was so pleasant and professional!

Shadow is the best service tech! He takes care of my Mini Cooper every time she needs a tune up. The staff there is great and the service is fantastic.

Had appt. Mon. to check the hatchback LATCH. Ordered new one & made a 2 hour appt. for Tues. Arrived Tues. 8 am as planned and I was out of there by 8:30 am with new latch and washed car! Now that was awesome ~ ☆

Chris Uhles was extremely helpful and informative when I decided to trade in my financed Mini Cooper for a newer lease. He helped me find exactly what I needed in a short amount of time. I was impressed with his top notch customer service and professionalism. Would definitely recommend his services to anyone interested in a Mini Cooper !

Product that was financed through mini cooper went wrong ! Took my vehicle and for malfunction on the right blinkers front and rear and the service department stated that he had to do with the alarm system. Took the car in on March 28 it was stated to me by Matt the service advisor that it was going to be taken care of. So my car was keeped their overnight. An so on the 29th Matt from service department called me and stated that there's no warranty on alarm system which mini Cooper Las Vegas hired a third-party to have put the alarm system into my vehicle. And that I would have to take my vehicle to the third-party they hired which is swat to get it checked . And yet I am still paying for the alarm system on my monthly payment . Showing good faith you would think for Las Vegas on Sarah would have taken my vehicle down to the place that they hired to get it checked .An note they do not deal with them no more so they're putting it on me now to take it down to get checked;but noteed they are the one who hired them to put the alarm system and not me . And also the conversation Matt has stated that he had left a message also the general manager . And also i called an left a voice message for the general managers line to return my call. An today is the 31st and no call was received!

My second Mini Countryman needed a new clutch at 23000 miles. $4100. Nice way to treat a repeat customer. Worst customer service ever.

Very helpful folks. I'll definitely come back again.

I ordered a vehicle for the first time in my life and the experience was great. The salesman, Chris Uhles, was very knowledgeable, helpful and patient. After the car was ordered he constantly kept me update on the car's progress and location. Once it arrived, I took possession and Chris thoroughly explained every operating detail about the car. No wonder he's the #1 salesman. Thanks Chris.

Very Satisfied to know that MINI Corporate was able to fix my recalls and had the best service writer DAWN. She is awesome! Thank you

We enjoyed building our Mini with Chris Uhles and Donald Anderson. Chris kept us informed as our Mini was being built and even sent us a picture of the ship it was being sent on when completed. Donald worked with us on the features we wanted and when we picked up the car January 20, 2017 showed us all the new features it had. This is our third Mini we've built with the help of the staff at the Las Vegas Mini Cooper dealership. We highly recommend buying a Mini from them. Great customer service throughout the dealership.

Went in looking at a vehicle I had noticed driving by and was greeted very politely and asked what I was interested in. Was shown that vehicle at that time but I did not have any more time and had to leave. The salesman only asked that if I was interested to call and make an appointment when I did have more time and to bring my wife if I would like. No pushing and not holding me up just let me make the decision to return.

Excellent service.. found me the car I wanted. Looking forward years of working with this dealership

Great customer service (Dawn). Outstanding work on my 2015 mini cooper S fast and clean.

My Mini was in for regular service, and the service was excellent! Thank you, Dawn and the service mechanics.

Chris Uhles is amazing sales person- from the first time we met to the follow up calls.

Kevin was very pleasant and with his friendly personal approach took me through each step the service department would perform and when I mentioned a problem with my phone connection he stopped & took me out to the car personally and fixed the issue & we returned to his desk to complete the service schedule. Car service was quickly completed and he came out to the waiting area and took me to my newly washed car. Outstanding!