Great customer service and speedy efficient work. They saved me 40% from the price of a misdiagnosis by another mechanic shop. They properly diagnosed my baby and completed the work within a few hours.

came in to have my annual service done. When I came to pick up my car a warning light was on my dashboard screen when I turned on my car. I went and got my service advisor Dawn. When she checked the car it said my drivers side headlight was not working. How thorough of an inspection are they doing on my vehicle if the mechanic doesn’t even notice a warning light or the fact that my headlight is not working. Dawn was very apologetic and made an appointment with me for first thing the next morning to have the headlight replaced. I told her I had to be at the airport by 10 to pick up my sister. The work was done by 9 which made me happy but having to come back in a second time for something that should have been spotted on inspection and fixed the first day was very annoying. I don’t have anything negative to say about dawn. She was great but the mechanics obviously need to pay more attention to detail.

They were very helpful and very into helping my handicap Dad find a car that works best for him.

The service was amazing, the way Erick Arellano treated us was extraordinary. He was able to answer all of our questions as well as he helped us choose the right car for our needs. I would definitely recommend Mini of Las Vegas if your looking for a car and want excellent customer service. Thank you for making our experience great!

Traded a paid off car for another vehicle here. Bought an extended warranty because it was a used vehicle. Long story short had serious issues with it and got another motor out of the warranty. These guys kept my vehicle for an extreme amount of time and kept changing the days that I would get it back over and over. Finally get the car back “fixed”. Two days later look under the hood and there was oil everywhere. So I brought it back in. They tell me it’s a bad turbo and intercooler and there is nothing they could do for me. So I’ve been paying the car payments and full coverage(because it’s financed) insurance on a car that I cannot drive and can’t afford to fix for months now. You guys did a great job of draining every dime you could have from me. Profited off a car that I had paid off, got me financed in another car and then once you got your money the “customer service” ended. I hope karma truly does exist. Great job mini, great way to take of your military. You guys aren’t sorry about anything so don’t act like you care now because I put up a review. If you guys really cared you would contact me and try to fix it, instead of giving me and everyone else that same old reply message.

My wife and I ordered her "Dream Car" from Mini of Las Vegas. We were so fortunate to have Chris Uhles as our sales representative. He was invaluable in guiding us through the order process and kept us updated throughout the entire build and ship process. Easily the best car buying experience of our lives. Thanks Chris!

I have a 2018 JCW Countryman and the vibrational rattling is unbearable and the brakes squeal. When I took my car in to be serviced, none of my complaints were addressed. The service rep handed the key back to me and I had to remind him. I don't think they even looked into it and he was going to just hand the car back to me with a fluid change. Upon reminding him, he just said the brakes squeak because they're big brakes and the guy takes a look at the back of the car, shakes some stuff around, and says the rattling is coming from the license plate cover. So he removed the cover and just slapped the bare plate on the back of my new car. Not a good look. And did nothing to solve the rattling issue.

I wasn’t asked whether I wanted tire rotation and alignment but then it was noted in the paperwork as “declined”. I wouldn’t have declined it.

I have a 2018 JCW Countryman and the vibrational rattling is unbearable and the brakes squeal. When I took my car in to be serviced, none of my complaints were addressed. The service rep handed the key back to me and I had to remind him. I don't think they even looked into it and he was going to just hand the car back to me with a fluid change. Upon reminding him, he just said the brakes squeak because they're big brakes and the guy takes a look at the back of the car, shakes some stuff around, and says the rattling is coming from the license plate cover. So he removed the cover and just slapped the bare plate on the back of my new car. Not a good look. And did nothing to solve the rattling issue.

Parts department exelen.

Very helpful and accommodating staff, very nice and clean showroom. I'd buy a car from here.

Excellent service, Excellent people At Mini of Las Vegas.

Awesome!

Salesman was courteous, very helpful and not pushy. They have a nice, clean facility with a modern feel to it.

Jerome Battilega and Xavier Taylor continue to be outgoing and informative when necessary. This is a premier place to do business and being a part of Autonation makes it even more reliable. Quality vehicle at fair prices!

Really friendly dealership

If you need service at MINI, you should ask for Dawn Sutton. She is the best there is!!!

My clutch went out on my Mini, was told a rather outrageous price to fix it. I took it to C.A.R.S. Complete Auto Repair Specialists instead, who did the work for 1k less. When I had a module go out during the repair, the guys at CARS found me the the warranty that that particular part was covered under. Mini of Las Vegas did replace the part in good time. I do prefer my local Mini dealership.

I wouldn’t recommend buying a car from here at all. My car ran well for about 2 weeks and I’ve had problems ever since. This is the third time I’ll have to take it in to get serviced. They won’t give me an appointment over the weekend so right now my car is sitting outside, can’t drive it. Then when I take it, they don’t even give me a loner or cover a rental. Super inconvenient. Worst decision I’ve made. I also referred my friend to this dealership within that first couple weeks. He purchased a car and the same thing happened. His car start malfunctioning within weeks. They don’t care. This is sad.

Before I would ever buy a car from MINI Coupe I will take the bus they tell you it gets a full safety check and everything's in order and it is detailed that is a total fat lie 6 months later down the road my daughter needs control arms a water pump power steering pump front and back brakes and rotors. This is my daughter's first car she bought cash for $22,000 and an extended warranty for $4,200 and she is being screwed directly up her ass please stay away from this company

I wouldn’t recommend buying a car from here at all. My car ran well for about 2 weeks and I’ve had problems ever since. This is the third time I’ll have to take it in to get serviced. They won’t give me an appointment over the weekend so right now my car is sitting outside, can’t drive it. Then when I take it, they don’t even give me a loaner or cover a rental. Super inconvenient. Worst decision I’ve made. I also referred my friend to this dealership within that first couple weeks. He purchased a car and the same thing happened. His car start malfunctioning within weeks. They don’t care. Don’t buy a car from here, please.

My father bought used car there about 5 months ago. There were a few things mechanically that needed fixing. One being an oil leak. They “fixed” it and my dad took car. He does not drive very much so after while he noticed it was still leaking. Took it back and they checked it out and said they fixed problem. It continued to leak. So my dad took it to Toyota( make of the car) and they told him where it was leaking and it was a big fix. Expensive. he took it back to your shop and had it checked out. The bosses got together and said they were not going to fix this. That they fixed what they said they would fix. So now, I’m going to go to battle with you! I’m filing complaints with AG office I’m going to the press and I’m taking on Social media! These are people on fixed income that live paycheck to pay check and are being taken advantage of by your business!

Always friendly and professional

By far the worst experience I’ve had at a car dealership. The salesman i spoke to on the phone made an appointment with me for 4:30pm. However, when I showed up he told me he couldn’t meet with me and instead, referred me to a younger employee with under a year of experience. As I presumed, This did not go well. The younger, inexperienced employee had me test drive the car, spend 2 hours filling out all the paperwork, signing forms etc. and at the last minute he told me someone else signed the paperwork at the same time as me. He then continued to walk back and forth from his desk, leaving me doubtful that I would even get the car at this point. He continued to assure me that I would be the one to leave with the car nonetheless. He later tells me that the other buyer signed the papers first and that contrary to what he told me at first. As a result, we were not able to buy the car that we made the appointment for and ultimately wasted two hours of our life thinking that we were finalizing a deal. I was completely exasperated. Terrible customer service and waste of time. These people are liars, inconsiderate, misleading and not to mention WAY overpriced. The employees were also all very young, inexperienced, impolite, off task joking around, and unprofessional on the Job. The guy I talked to Christopher seemed nice on the phone but when I got there in person, he barely acknowledged me, had a funny attitude and brushed me off like it was nothing. Not to mention he flaked on our appointment we made 2-3 days in advanced. Save yourself the time and hassle, and shop elsewhere. I hope this Prevents others from experiencing pitiful customer service and outright disrespect like I did. Cheers!

Chris was very courteous and professional in helping me to select the right certified pre-owned BMW from a wide selection of vehicles. No pressure sales tactics, as MINI's policy is a "no haggle" what the vehicle price is listed at, is the final sales price. Martin handled all the financials with professionalism. The best car buying experience I have ever had!

Great deal on 2018 model sedan just under 16 grand

Friendly staff. It was a long process but worth the wait.

Took my Clubman in for service. Dawn was the best -- organized, efficient, friendly!

Awesome experience! Chris Uhles was such an awesome guy to work with. Being from out of town he sent several videos of the mini. He really took care of us! He was able to help us get everything done online before we came down. We arrived at the dealership, did a quick test drive, signed the papers and out the door. This is how you buy a mini! Thanks Chris.

Chris our sales consultant made the buying process enjoyable. We have so far had a great experience.

Derek (salesperson) and Jerome (finance manager) are awesome. Very professional and transparent. If you tell them you've bought a car before, they will get you out of there fast, without repeating info you already know.

great service, wish I would stop getting spammed with review surveys though

I love my new Mini Countryman! It has they conveniences I needed and more. Chris and Dawn are the best dynamic duo!

Service has been great... only drawback is the price to maintain the car... however, it is to be somewhat expected... they are sports cars after all ... I did have some issues awhile back ago, but they stepped up and took care of it... cooperation and communication has been above and beyond... at least for me!!!

I would give them 10stars if I had the choice. As I've told them, this was the best auto buying experience I've had in my adult life. Starting with our sales rep to our finance rep to the service department. I would recommend any one of my friends or family members.

I had a very positive experience,everyone here was wonderful and knowledgeable.

I have to say everyone there from Sal to Xavier were great people thanks for everything and appreciate not a lot of bulshit.

I'm having a pretty bad time dealing with the service crew at the moment. This place will run you in circles and never follow up with you. I just recently bought a car here, so I'm a new client of theirs. I brought my car in four days ago to be serviced and haven't gotten any straight answers concerning a clicking noise coming from my transmission. Its currently sunday the 7th, I made an appointment for thursday the 4th at 1130 with a mechanic named Matt. I left the car there as they said it would take all day. All day Friday I received no calls to update me. I waited until the next day, still no calls updating me. I grew impatient and called them around 2pm, Friday, and spoke to John who told me he " just overheard Matt talking about my car just now to to another tech" but the receptionist I spoke to just before hand told me my mechanic, Matt, was off. Somebody lied to me. Next, they said they would call me back in 10 minutes to give me more info. They never called back, leaving me to call back around 4:45pm, Friday. This time they told me they have to wait until Saturday to cold start the car and diagnose it. Why couldn't they do that Friday morning? Furthermore, I know the symptoms don't just happen at the cold start of a new day. They told me they would call me on Saturday to follow up with more info. Again, they never called me. Now its sunday, they are closed, and I have no way to drive to work until they fix my problem. What's the point of paying for a warranty if they won't fix your car or give good customer service? As a new client, and someone who is management in a customer service industry I expect good service, they have left a very, very bad impression.

It's amazing how much information they need to tell you.

They offer great service

Only mini dealer in LV so hard to compare. Just personal experience they make ok deals on new cars no deals on used (company policy) check out some other mini dealers in neighboring states to shop around. Most staff was pretty chill but if they will move ANY used mini and let you fall back on the warranty. So buyer be ware. New ones your good used is just a bit shady. Shop shop shop around :)

Sadly I could never buy a mini cooper from here. Inbok Choi's was my boss at Tiger transportation and owes me my last paycheck plus reimbursements. I also had to pay 150. a week for 6 weeks when I was suppose to be a team driver and get 7000. miles or better total which never went over 3000 miles and other driver did 700 miles. So I'm owed that money back also $900 and owed for the $350. from the layover and detention on the safeway load. + from Auburn, Or. to Bellingham, Wa. + $100 for 2nd stop Portland, Or + mileage to Chambersburg, Pa. deliver + take truck home and unload + deliver truck to Ryder in Mansfield 3585 miles x .40 = 1434.00 +100. +350. =$1840.00 is what I'm owed + the $300. in receipts I sent you. For a total of $2140. + $900.= $3040 + interest. This money has been owed since 4/5/17 I have asked to be paid. and he won't pay me. If I took it to small claims court I would have to pay for it and take off work 3 separate days. Inbok Choi's knows I can't afford that. I did call Inbok Choi's and Inbok Choi's told me to do what I had to do. I have done everything I could do. I did not want to be put in this situation. I was given no choice. Inbok Choi's lives in a gated community and works for Mini Cooper of Las Vegas while not paying his bills. While I work harder then ever to pay mine. Inbok Choi's is a liar, cheat and thief. Do you really want to buy a car, from a place, that hires someone like Inbok Choi's? Mini of Las Vegas knows he owes the money and won't tell him to pay it. They gave him a job to live in his gated community and cheat people out of money. Don't encourage cheaters, liars, thieves and scammers!

People were welcoming, not pushy, and very helpful. Great experience even after purchase.

Great ssles people but over priced

Helpful and courteous employees.

We drove down from Utah (120 miles) and at first the person there indicated he might not have the part in stock! That was a REAL frustration. I would suggest he makes no comments on that until after he has checked. Also things like this should be made aware to the customer BEFORE an appointment is made; I certainly would not have driven all the way down from St. George if I thought the work might not be done. Other than that, the service was excellent, and all staff were very helpful. The loaner was very nice, but somehow did not drive for me like a MINI! I guess that is because I grew up in England and expected a certain drive that our present older MINI has!

Great service from the folks at Mini of Las Vegas. Went smoothly without any pressure. Loving my new car!!!

This place is absolutely horrible. They are a bunch of liars , inconsiderate and stole my down payment. do not go here unless you want a car that is junk and them to mislead and lie and steal your down payment. I still wait for my cash I put down. they lie they are causing me to end up with a stroke. inconsiderate liars. a bunch of young kids who do not care and the sales manager and store manager are the problems not the kid that sold the car its his bosses that are putting these problems on me . its wrong its awful.

Felt like my concerns weren't answered. Engine light came back on 2 day later??

We walked away with a good deal. Everyone was nice.

Salesman Chris Uhles is superb. He does everything in his power to help you understand the car, the transaction, and sort out any questions or needs after the sale as well as before.

Efficient! Dawn was pleasant and happy. Very nice to work with.

Best friendliest Dealership in town. Dawn is the most amazing customer service rep ever and it’s why I’m now driving my second Mini

My dad purchased a car with $1500 down thinking all we have to do is wait for the green slip. We were at the dealership from 0930 to about 4pm....After a week and a half or about two weeks of waiting, no call or anything so we decided to call. Two days passed, we got a message, " Oh have your parents come down here, their monthly payment changed, went down". Next day, my folks went there just to be told..... Sorry we need more money, about $600 more coz allegedly no bank will finance... Mind you, my folks were approved at a decent rate when they purchased the car about 2 weeks ago. They made my dad like the car, let him drive for two weeks, and do that? Ask for more money? We were even told, you can return the vehicle etc if u like... My folks didn't have a choice but to put extra $$$.. Few days before the temp plate to expire, my folks finally got the green slip. Martin was the easiest to deal even put gas in my dad's car as agreed upon. Prior to this, we just purchased a vehicle for my family, went to a small dealership, by Trop and Jones( trend auto),never experienced any hassle compared to my experience dealing with MINi coz I was helping my folks.

Just wanted to raise my concerns about the price of the service and parts (a concern which I also passed on to Dawn when I asked for a discount or reduced price). I also e-mailed the service manager twice, but never received a response from Mini of Las Vegas. $680.54 for a Charcoal filter and DMTL Pump is just outrageous, especially if you can find these items OEM for under $100 together. My total bill was actually $1,000 including labor!!!! Our good friend does warranty billing for E M Automotive Warranty. After showing him what I paid , he was shocked that I was charged so much for a service that should only be a maximum of around $400, according to him. At this point, I think, we can no longer afford any atrocious charges from Mini of Las Vegas and are forced to choose another, more affordable option in the future. I also want to mention the long time it took to schedule me with an appointment. I first took in the car on September 6 to have it checked out. Dawn said that the computer system was down at the moment and that she couldn’t check for the next appointment that had a loaner available. She promised that someone would call me back shortly to give me a date and time. I called back on September 15 to check on my appointment and was told that I had an appointment scheduled under my name for September 11 but did not show up. Well, no one ever called me about that. Dawn then told me that she would have someone call me back to setup another appointment. I called back and left a message with Dawn on September 18 to inform her that no one called me back yet. Finally someone called me back on September 25 that I was scheduled for one on September 29. In the past I always received excellent service, but I find this unacceptable.

The best car buying experience we've ever had! Chris is excellent in every way! Our Mini is exactly what we wanted!

Got a ticket test driving one of their cars it had a broken spedo and they didn't want to take care of the ticket. Cost them a sale.

Salesman was excellent. Chris very easy to work with & extremely helpful & friendly.

Donald Chiao at MINI Las Vegas is an excellent sales representative. He greeted us within a few minutes of arriving and walking around the used cars. He was very polite and courteous. The car we originally wanted to look at was actually in the process of being purchased by another patron, but he was very prompt to offer to check his and partner dealerships inventory for cars that were similar to what we were looking for. He stayed after when he was supposed to leave to make sure we found what we were looking for. We will definitely refer our friends here if they are looking for another vehicle.

Great service so far! Just purchased a used vehicle and I love it! I haven’t had any issues so far and they’ve made contact several times to make sure I’m satisfied. I appreciate the service and feel I can go to them if needed. Thx MINI of Las Vegas!

Always a good experience, service reps are polite, efficient and helpful.

Bought a 2017 Countryman S last month and I love it! Chris Uhles was the best sales person I think I've ever had in my car buying history - very knowledgeable, helpful, and honest about all aspects of the car, my trade, etc. I also received a credit to get my car "wowed" and Chris helped me with that too and now I love it even more. Took my car into the service dept. for the wow visit and they were super nice and helpful! I am very happy with my purchase!

Awful! Matt was a total Dick, told me 5 different prices then decided he would Discount and 'meet me in the middle' from $200 when he originally told me $80 over the phone. Than Mike who was just cleaning his truck the whole time that they forgot to do one thing I asked had such an issue fixing it! Only good thing about that place is Shadow, super nice dude.

Great experience! Thank you Inbok and entire Mini of LV Team!

Horrible service from the service department. Scheduled appointment and waited six hours only to find out needed to be rescheduled because warranty parts not in stock for power steering recall. Hopefully they get it right on the second trip.

Every bad thing you've ever heard about a car dealership rolled into one place. They've lied at every opportunity during the lease of my 2016 MINI Countryman. I have walked out of the dealership more frustrated than when I walked in on every occasion I've been there. I love my car, I just wish I would have gotten it from literally anywhere else.

Shadow is the best ever. Very accommodating and delivers excellent customer service!

This would've been a higher rating just because it's mini. While I was there the sales people were friendly, but more focused on the upcoming mayweather fight, than customers.

Picked up our first Mini last week. What a pleasure to work with Chris Uhles our salesman elite. We ordered our 2018 Mini Countryman S back in June and waited for the car to be produced and shipped. The wait was worthwhile. What a wonderful car. My wife and I are taking turns to drive it. So much fun.

Absolutely loved Mini of Las Vegas. They were great to me, my family, and of course, my mini.

My wife and I are on our third mini at this point. She drives the 2016 four door Mini Cooper and I drive the 2012 Mini JCW Coupe. We have our services done at mini. We have tried other places and we always go back to mini to actually have things done right. You pay for what you get.

It's the worst business place specifically for foreigners and don't understand the deal they put you on they are worst than scammers whatever word can describe it. They screwed me. I even file compliant at DMV and suggested to bring channel 13 .but I just let go because I can't afford lawyers expenses and I have family depend on me .

Great Team they work hard very friendly and knowledgeable. They worked with me and tried their best to get me financed Great Spectacular TEAM

Leased a car and then had the service department install satellite radio. The Josh in service and The GM Scott are so nice and helpful! Definitely recommend this dealership to anyone in the market for sales or service!!

My car engine malfunction light came on enroute to Vegas from LA I headed to this location hoping they could help (scared my car might explode on the drive back to LA) Shadow was awesome and they got my car repaired in a few hours with no booking - awesome 2 pints and some work emails over at the blue on tavern and it was some. Amazing service

If you want to go to a dealership that seems in no rush to do anything this is the place for you! They were not very responsive to my requests and disappeared while they were doing things. For being the only customer there having an appraisal on my trade in take an hour(I was promised 10 minutes) was unacceptable. I walked in having already test driven the vehicle I wanted and wanting to buy one would think this would take an hour maybe two if you have some gabby sales people. No for the 3 hours I was there I had 15 minutes of human interaction and that's including 8 minutes of paperwork at the end. Then when I received my truck at the end they did not even bother to wash the bed! The sales person asked if I would like to wait for them to wash it again. I think I would still be there waiting. The deal I received was ok nothing to brag about. Unless they have the vehicle you want and you don't mind wasting your time and being largely ignored and run around I'd stay away

Been four years lm,part of mini Las Vegas family and lm very satisfied ,happy ,everything is been ok with my mini and whenever have a question about anything l been help by my mini amigos of Las Vegas,thank you Dawn Marie for all your attentions, let's keep motoring together. Saul montoya.

The staff was very courteous and professional. Great overall service.

Awful Customer Services. I bought a car from this dealership last month and few things were broken which they told they fixed it before I bought a car. So I tried to get fix those but they never gave me an answer. They always say we need to check with manager and will call back but never get call from them. They finally decided to not pick up my phone LOL They did not even do smog test when I took off lot. I had experienced that purchased car from Autonation in other lots but never had a trouble like this.Just only at MINI LAS VEGAS. I wish I can return my car.

Ftw

John Picard and Chris Uhles were absolutely the best. I have bought many cars and I have never had an experience like this. We came in twice to the dealership. The first time just getting information. We never felt rushed or pushed into buying the vehicle the same day. They were both very professional and courteous and I will highly recommend this dealership to all of my friends and family. A car purchase is the second highest purchase you make in your life and many car dealerships do not understand how to keep a customer for life. This dealership understands and trains their associates accordingly. Thank you both to John and Chris for an incredible experience. Please share this review with them.

My 2007 Mini was brought in warranty work on the front passenger seat sensor that beeps when a passenger is sitting there and not using their seatbelt. This sensor often beeps when no one is sitting there and the solution is to attach the seat belt. I had a 7AM appointment and dropped the car off the previous day. About 9:30 or so service called and said their tech was investigating the problem. I don't live in Las Vegas, NV and can't stay in a hotel indefinitely waiting for the repair to be fixed. About 1PM I went to Mini to check on the repair. The car was sitting in the repair area and not being worked on. Service said they would check with the tech. Service replied the tech did not know what was wrong with it. We informed service of out situation and a polite argument about them not working on it commenced. Service said the tech needed more time to investigate the problem and I said they were no working on it. About 2:30PM the car was still not sitting in the lot and not being worked on. I took the car and left. Mini of Las Vegas, FAIL. If a car has a 7AM appointment, then work on it. Mine repair is always difficult to work with. The sun/moon roof hasn't worked for a few years and Mini won't fix it but offers to replace the whole roof for big $$$. Complaints have been made since the warranty was in effect. The radio display has crapped out. Work is best done by a non-mini mechanic. We went to Mini because of a recall letter. FAIL.

My 2007 Mini was brought in warranty work on the front passenger seat sensor that beeps when a passenger is sitting there and not using their seatbelt. This sensor often beeps when no one is sitting there and the solution is to attach the seat belt. I had a 7AM appointment and dropped the car off the previous day. About 9:30 or so service called and said their tech was investigating the problem. I don't live in Las Vegas, NV and can't stay in a hotel indefinitely waiting for the repair to be fixed. About 1PM I went to Mini to check on the repair. The car was sitting in the repair area and not being worked on. Service said they would check with the tech. Service replied the tech did not know what was wrong with it. We informed service of out situation and a polite argument about them not working on it commenced. Service said the tech needed more time to investigate the problem and I said they were no working on it. About 2:30PM the car was still not sitting in the lot and not being worked on. I took the car and left. Mini of Las Vegas, FAIL. If a car has a 7AM appointment, then work on it. Mine repair is always difficult to work with. The sun/moon roof hasn't worked for a few years and Mini won't fix it but offers to replace the whole roof for big $$$. Complaints have been made since the warranty was in effect. The radio display has crapped out. Work is best done by a non-mini mechanic. We went to Mini because of a recall letter. FAIL.

Coverage did not include the rotation and balancing

Good service. Always great advisor, Dawn.

Overall great experience for my first time in. Kevin and Shadow were awesome to work with. Kevin made sure I had a loaner car so I would say exceptional service.

MINI just blew my mind! Yesterday was a routine check up. oil change, check tires, brakes and whatever they can find like tire rotate. Shadow is the customer representative I have always gone to. Yesterday he just went above and beyond not just by giving a complementary car wash (which by the way he always does) but by letting me take home a brand new foldable bike! (Yeah surprise!) I don't know what I did to deserve what he did but man I really appreciate it! He just said I was a good customer and thanks for being patient. Some context: this is not the first time I had a routine service with shadow. On a previous occasion something was wrong with the fuel tank of my car which meant it had to be taken in for repair but even though I wasn't able to use my car they provided a loaner car anyways. So it was all good. Anyways. Thank you MINI thank you shadow! 🙏🏼

Wasn't pleased. Was just there to look at a couple of cars while visiting Las Vegas and the salesman literally stalk you. No matter how many times I said I didn't want to sell my car or buy a new car, they kept trying to get my information. Very unpleasant experience

I might recommend to please do your research first before you take your car into any repair shop. If you are covered under warranty, then please take it to the dealership, but make sure you know what is covered on the warranty! My car was treated pretty darn good at Mini of Vegas, I appreciated the Service Manager giving me a call before my car arrived to tell me it would be in good hands. From Dawn in the service department for responding to my messages, to Matt in the service department for seeing my car through the final repair, while I had no choice but to wait, to the person who repaired my car, to Sandra for letting me set up my temporary work station in the waiting area. Mahalo Nui to all of you! My car was clean when I left and is getting better gas mileage than when I brought it in, it really needed that fuel pump!

Car not as advertised, COMPLETELY REPAINTED!!! BUYER BE WARE!!!!!!

Chris has been fabulous. Car is amazing and so fun. Can't wait for our 2nd date to learn more about the car.

My Service Advisor - Mathew Bland, as well as the technical staff, provided outstanding service in handling my X3 BMW. With a courteous, informative, and competitively priced service this facility is highly recommended.

Always pleasant and friendly staff. Shadow is always making sure the customer is treated like family!

My Mother in Law (MIL) and my nephew purchased a vehicle on April 30th, 2017. They still have not received their green slip. They were dealing with Jonathan Lobos tthen after many unreturned phone calls we were informed he is no longer there. She has been dealing with Donald now and still jumping through hoops and the green slip no where to be found. When my MIL asked for an extension plate until they figured out all the info on their end they told her it is not needed so they have been driving the vehicle with an expired purchase plate. Hate to tell you Donald it is needed, a cop can pull you over with the expired dealer temporary plate and give the person driving a ticket? My MIL was also told no need to pay the first car payment since the verification was in process and taking longer due to the bank policy on what and how they could verify. Well today my MIL called to check if the green slip was ready....Yep SHE called they DID NOT call her and they stated she had to rush and pay the car payment today by 4 pm and they would release the green slip. Seriously what if she didn't call them and guess what still no call from Donald at the dealership? What happens when they go to register the vehicle? Will they pay the fees for being late? I left a message for their GM today we will see.

Matt, Kevin, Shadow, and Dawn all seemed very nice and helpful. Was just an oil change visit and the first time being there.

Not that great! Their not competitive enough for other Certified Mechanics in Las Vegas. Mini Dealer Service overprice and over diagnose problems of my car.

Not pleased at all! I bought a Mini Cooper brand new. Was assured there is a manufacturers warranty. On three occasions now I've been given excuses as to why I have to pay out of pocket - and the items were NOT standard maintenance issues.

Our service advisor Shadow is awesome. He respects our time and does over promise and under deliver. Mini of Las Vegas overall including the buying process is the best place to purchase a vehicle.

Fast, professional and easy to book service for your Mini. Never had an issue when dropping off my car.

Had a huge bolt in my right rear tire and was able to bring into MINI of Las Vegas on short notice to get a replacement tire. Jerel "Shadow" Sucias is one of the reasons I continue to have my car serviced at MINI - he is always ready to help and does it with a smile.

First experience at MINI of Las Vegas and it was a great one! The entire service techs were helpful and informative for this MINI newbie. My personal tech, Shadow, was exception and was thorough in explaining what I had done and things I may need to replace. They do offer rides, but, I chose to stay and wait. They offer a very comfortable waiting area with snacks and drinks that make it a much more pleasent experience. Thanks Guys!

I bought a beautiful Mercedes SLK350 from Mini of Las Vegas. I worked with Jonathan Lobos and my experience with him was great. He was a no nonsense kinda guy and the process was smooth and efficient. Martin the finance guy was also a pleasure to work with, again informative, helpful and efficient. My over all experience was great and I love my car.

Derek M is a magician! He got us an amazing trade in value, and helped us find the perfect car for our family. I've been driving the new car for a week and I'm completely in love. Best car buying experience I've ever had. Thank you Derek!!

Very great customer service!! Everyone was so pleasant and professional!

Not honest

We were very interested in a car, but the salesman was rude, uninterested, and at one point held our paperwork with personal information waving in the wind and was hanging out with other costumer's next to their cars waving our papers in front of them :(

Great Service

Shadow is the best service tech! He takes care of my Mini Cooper every time she needs a tune up. The staff there is great and the service is fantastic.

Had appt. Mon. to check the hatchback LATCH. Ordered new one & made a 2 hour appt. for Tues. Arrived Tues. 8 am as planned and I was out of there by 8:30 am with new latch and washed car! Now that was awesome ~ ☆

Working with Dawn in the service department was a joy. When my MINI had some issues she took the time to discuss my various options always keeping my budget in mind. I encourage anyone who needs to get their MINI serviced to ask for Dawn.

Chris Uhles was extremely helpful and informative when I decided to trade in my financed Mini Cooper for a newer lease. He helped me find exactly what I needed in a short amount of time. I was impressed with his top notch customer service and professionalism. Would definitely recommend his services to anyone interested in a Mini Cooper !

Product that was financed through mini cooper went wrong ! Took my vehicle and for malfunction on the right blinkers front and rear and the service department stated that he had to do with the alarm system. Took the car in on March 28 it was stated to me by Matt the service advisor that it was going to be taken care of. So my car was keeped their overnight. An so on the 29th Matt from service department called me and stated that there's no warranty on alarm system which mini Cooper Las Vegas hired a third-party to have put the alarm system into my vehicle. And that I would have to take my vehicle to the third-party they hired which is swat to get it checked . And yet I am still paying for the alarm system on my monthly payment . Showing good faith you would think for Las Vegas on Sarah would have taken my vehicle down to the place that they hired to get it checked .An note they do not deal with them no more so they're putting it on me now to take it down to get checked;but noteed they are the one who hired them to put the alarm system and not me . And also the conversation Matt has stated that he had left a message also the general manager . And also i called an left a voice message for the general managers line to return my call. An today is the 31st and no call was received!

11/1/16 -STAY AWAY AT ALL COST! I have had our truck for 2 months now and I still do not have financing on it! I spoke with the GM and all he told me was that he had taken the dealership over about a month ago, and they were going through some changes. He also reassured me that things would be taken care of. Well they weren't! It came time to make our first payment, and I called the bank we were "financed" through only to be told that they had ZERO record of us or the truck. So I call Mini, and they tell me that we have to come to the dealership yet again and resign docs. NOBODY even bothered to call us and tell us that we needed to come down and sign docs. I would have NEVER known had I not called the bank to find out that our loan is still not funded. Not to mention they gave us a green slip and I have already registered the truck, but it's not funded. Which I am pretty sure it is illegal to give a green slip without a vehicle being funded. This place is a joke. Save yourself the hassle and find another dealership. 10/7/16 - If I could give Mini of Las Vegas half a star, I would. This dealership is absolutely HORRIBLE! I wound never recommend them to anyone. Their finance department is a complete joke. And forget asking to speak to a finance manager, because they will all tell you they are the finance manager. Best part of the "team management" they have going on, not a single one of them is competent at their job. Not once, not twice, but THREE times was our deal done incorrectly. It took a whole month to get a deal financed, and once it was financed they never even notified us! I had to call and ask for my green slip because the dealer tag was going to expire. For people who have "worked in auto finance for 15+ years" they sure don't know what they're doing or how to communicate. I literally had to call the dealership to get anything accomplished. And forget the "I'll call you back", because they won't. I'm pretty sure Chimps could do a better job than these guys. Stay away at all costs. I mean unless you like babysitting, having a constant headache and high blood pressure. Cause that's about all they're selling. This is totally the truth about this car lot this not my story but the shoe fit

Everything is fine, except the wait time is too long.

My second Mini Countryman needed a new clutch at 23000 miles. $4100. Nice way to treat a repeat customer. Worst customer service ever.

Very helpful folks. I'll definitely come back again.

Beware of their used cars. Have any used car you are considering purchasing from them inspected by a reputable mechanic.

I ordered a vehicle for the first time in my life and the experience was great. The salesman, Chris Uhles, was very knowledgeable, helpful and patient. After the car was ordered he constantly kept me update on the car's progress and location. Once it arrived, I took possession and Chris thoroughly explained every operating detail about the car. No wonder he's the #1 salesman. Thanks Chris.

Very Satisfied to know that MINI Corporate was able to fix my recalls and had the best service writer DAWN. She is awesome! Thank you

Great friendly salesperson and finance staff made my car buying experience easy.

Update: For a company that prides itself on customer service, the service has been inconsistent. I have had continued problems with the lease and I have had to put all the effort and getting it resolved when it should be the other way around. ********************************** Chris U. was nice, patient, and helpful with a first time customer like myself. The site is clean and welcoming.

Bunch of evil people. Extremely high turnover with employment. GM Tom Yerace and his underlings misrepresented the miles on the bill of sale and invalidated the extended warranty they sold me. New GM every month, entire new mechanic staff every 2 months, only the shady salesmen stay because there are always plenty of marks.

After multiple emails and texts, I was assured the car that looked so good in the pictures looked even better in person. I specifically asked about, dings, dents, scratches and was assured the car was like new. Therefore, I put $5,000 down on my credit card to hold the car, I purchased a one way airline ticket to Vegas, paid for a hotel room... I committed to purchasing the car. Upon arrival, I was very surprised to find multiple dings from hail damage, a large dent in the roof, multiple scratches, and large car door dings in the fender. Their solution? Offered me $500 toward an extended warranty. I write this on a flight back home after getting a cab back to the airport and purchasing another one way airfare. That's right, after all the expense I'm out to travel from Kentucky to Vegas to look at a car that was misrepresented, they didn't even offer to give me a ride to the airport. This is why car dealers/salespeople have a "bad name" - they earn it!

After multiple emails and texts, I was assured the car that looked so good in the pictures looked even better in person. I specifically asked about, dings, dents, scratches and was assured the car was like new. Therefore, I put $5,000 down on my credit card to hold the car, I purchased a one way airline ticket to Vegas, paid for a hotel room... I committed to purchasing the car. Upon arrival, I was very surprised to find multiple dings from hail damage, a large dent in the roof, multiple scratches, and large car door dings in the fender. Their solution? Attempted paintless dent repairs then offered me $500 toward an extended warranty. I write this on a flight back home after getting a cab back to the airport and purchasing another one way airfare. That's right, after all the expense I'm out to travel from Kentucky to Vegas to look at a car that was misrepresented, they didn't even offer to give me a ride to the airport. This is why car dealers/salespeople have a "bad name" - they earn it!

Shadow is the best! He is helpful and takes the time to explain things.

We enjoyed building our Mini with Chris Uhles and Donald Anderson. Chris kept us informed as our Mini was being built and even sent us a picture of the ship it was being sent on when completed. Donald worked with us on the features we wanted and when we picked up the car January 20, 2017 showed us all the new features it had. This is our third Mini we've built with the help of the staff at the Las Vegas Mini Cooper dealership. We highly recommend buying a Mini from them. Great customer service throughout the dealership.

It's absolutely wonderful. I love my MINI family. Great service. Great advice.

Went in looking at a vehicle I had noticed driving by and was greeted very politely and asked what I was interested in. Was shown that vehicle at that time but I did not have any more time and had to leave. The salesman only asked that if I was interested to call and make an appointment when I did have more time and to bring my wife if I would like. No pushing and not holding me up just let me make the decision to return.

Excellent service.. found me the car I wanted. Looking forward years of working with this dealership

Great customer service (Dawn). Outstanding work on my 2015 mini cooper S fast and clean.

My Mini was in for regular service, and the service was excellent! Thank you, Dawn and the service mechanics.

Chris Uhles is amazing sales person- from the first time we met to the follow up calls.

Kevin was very pleasant and with his friendly personal approach took me through each step the service department would perform and when I mentioned a problem with my phone connection he stopped & took me out to the car personally and fixed the issue & we returned to his desk to complete the service schedule. Car service was quickly completed and he came out to the waiting area and took me to my newly washed car. Outstanding!

Very pleased with my experience at Mini. Bought a used vehicle and I love it. Roland was a big help and made the transaction as painless as possible. The guys in finance were great. Would definitely buy from again.

Made an appointment for vehicle inspection, discovered i could do my oil change. They did the inspection and oil change in 2 hours.

Excellent experience with Chris who sold me a BMW convertible. I flew in from out of state to see the car and he picked me up and dropped me off at the airport. A seemless experience from start to finish and never felt pressured.

Overall, it was a 4 though it took us sometime with the paperwork. However, I would say Adrian Rivera helped in so many ways with all my queries/concerns sort of. In addition, what I liked the most was when they helped me look for a financing with lower interest rate; one of the reasons I was eager to go back aside from minor issue that was covered in the 60-day warranty (which took us not too long). It was awesome having Adrian, the young lad at the store who is accommodating and always willing to help.

We were impressed! Great customer service, prompt in their responses to me via text or email regarding the vehicle. Gave adequate info about the car online, fair price on the car, kindly sent me more photos of the car at my request. They had the vehicle ready for me to look at and test drive when I got there. Even had a specific test drive route, which enabled us to test the car at freeway speed. The showroom really catches your eye and makes you fall in love with MINI's and they offered us snacks and drinks. We are very happy with the HONDA PILOT we purchased and would recommend working with Jason Weinstock at MINI of Las Vegas.

Great experience Nice people Great Cars.Would recommend everyone go to las vegas mini

Great Service. Service Rep clearly explained repairs needed and costs.

Chris was absolutely incredible!! Very knowledgeable about the car! Absolutely in love with my MINI! Thanks again...

Dawn is always very helpful and pleasant to work with. Thanks Dawn, once again, you rock!!!

I recently purchased a 2002 Toyota 4runner, preowned, the salesman was helpful and upfront with me about the details of the vehicle. This was my first time purchasing from a dealership and it was a quick and easy process. Total time for test drive, paperwork, and working with finance department was around 3 hours and I drove home that afternoon with a car that felt brand new. I worked with Chris and John both enthusiastic and took interest in who I was a person and the kind of life I had and how the 4runner would benefit me, they did not just sell me a car, they made sure it was the right car. Thank you again, may the new year bring happiness and joy!

Matt provided customer service above and beyond any customer service I've ever received at any dealership or any service I've gotten anywhere! My 2013 Mini Cooper runs like new...I love it! I can't wait to get another Mini Cooper in the future...I am loyal because of this experience more than I love motoring and being a Mini Cooper owner.

Excellent service! I'll be back. .................................................

I really love working with Dawn as my service advisor. She is the best!

Always friendly, and provides answers to all my questions and concerns.

Great people, great service. Quite expensive.

Impossible to work with these guys on used cars. I've never tried so hard in my life to give someone our money on a car...EVER! Ridiculous rates on good credit, vehicle year, and low mileage. Ludicrous down payments of 30-40% with the same credit and vehicle factors. $500 to push paper disguised as a document fee that can't be compensated for in the price (even though they drop the price two days later by $500). Inept "management" that sends "empty" customer service emails. I'm sure the new car department is better because it's backed by Mini (BMW Financial) which is good, and I can't speak for the new cars...BUT... Please shop somewhere else for your used car purchases. My girlfriend and I wasted a week with this place, and multiple inquiries on her good credit. This took a huge toll on her fresh car buying experience and she is now completely put off at the idea of ever being involved in a car shopping deal again. My patience was tested more than it ever has buying a used car...especially at an Autonation. Autonation should send their regional managers here to do a full shake up on how they do business at this place because it's a stain on their otherwise solid business model. Pissing off a Manager (and his significant other) of one of the biggest employers in the area is not the way to run a business. Please feel free to contact me for any details via Yelp.

I have never bought a used car and I have to say I was totally overwhelmed by how good the experience was. Chris our sales was was incredibly knowledgable, very honest about all the models. Relaxing and friendly throughout the whole experience. Jason who dealt with the finance and warranty side was just as wonderful. They literally went over and above to ale the whole experience awesome. We test drive and bought a 2013 Mini Cooper and could not be happier with it. Even when we had a small issue less than 48hra after the car was taken home, we took it back, they looked at and said, that's not right and it went straight into their service shop, no fuss, sorted in a few hours and totally covered. I'm literally in shock and how wonderful this experience was. Being British. I was expecting the dodgy car salesman approach we get in the UK. I couldn't of been more wrong. Thank you guys for just being awesome!

I was at the dealer recently and tried to buy a used car i need to get the right vehicle for my family so i went back multiple times and test drove multiple vehicles which was fine. I worked with a internet sales manager who was a great guy and help me out a lot. The only problems I ran into after the last test drive he was pulled off me and not replaced by any other sales people to assist me. Seems the manager of this manager pulled him off us intentionally to get a bigger sale. It was pretty rude we were just left on the lot. I've been to many dealerships this is the only one who has not given me all the attention i need to purchasing a car.

It's a good car, good condition, good experience with you, l like post sales service.

My best car buying experience ever! Got to see the car that I was interested in. No haggle price was clearly posted so no guesswork needed as to what the drive away price truly was. My sales person Donald was great. He made me feel like he was there to help me see and understand anything that I had wanted to know. From seeing the car that I wanted, test drive to roll off the lot, I was totally done in a little over an hour. I love my 2016 Mini Cooper S and I applaud the staff at Mini of Law Vegas for making it such a great experience. Thank you!

I am a little disappointed after my service. I was told I needed new tiers with only 18k miles. I took my car to the tire shop and they stated my ties had much life in them and did not need replacing. My service person is awesome but this feels like up selling.

Great experience as always! Dawn is awesome! Great service and fast too

The product and service dept is good , the sales is totally a joke, the most unpleasant car purchase experience in my life.

Poor customer service!

Not just Dawn but everyone has always treated me great. This was my first new car purchase and it's been a great experience, I brought my own financing but BMW offered me a deal I couldn't resist and they gave me a great trade on my Scion. Thank you I appreciate you all.

My service provider Shadow was top notch!!! He really cared about me and my car!!! He went above and beyond to make sure all was ok!!! He is now my Personal Service Writer!!!

You guys always been amazing!! Great customer service! Friendly

The best so far. He was courteous and professional. Willing to help. I really do appreciate the excellent service.

I am enjoying my new Mini. The Mini Countryman has all the bells and whistles I like. It is roomy and fits my lifestyle perfectly. I was impressed with the ease and the expertise of my salesman Christopher. He went above and beyond to make my experience positive. I have called him with questions even after the sale and he is quick to respond. He has directed me with ease and confidence. It made me feel more comfortable knowing he was knowledgeable in not only this type of car but the whole industry. FIVE STARS from me. Thank you so much, KJ

11/1/16 -STAY AWAY AT ALL COST! I have had our truck for 2 months now and I still do not have financing on it! I spoke with the GM and all he told me was that he had taken the dealership over about a month ago, and they were going through some changes. He also reassured me that things would be taken care of. Well they weren't! It came time to make our first payment, and I called the bank we were "financed" through only to be told that they had ZERO record of us or the truck. So I call Mini, and they tell me that we have to come to the dealership yet again and resign docs. NOBODY even bothered to call us and tell us that we needed to come down and sign docs. I would have NEVER known had I not called the bank to find out that our loan is still not funded. Not to mention they gave us a green slip and I have already registered the truck, but it's not funded. Which I am pretty sure it is illegal to give a green slip without a vehicle being funded. This place is a joke. Save yourself the hassle and find another dealership. 10/7/16 - If I could give Mini of Las Vegas half a star, I would. This dealership is absolutely HORRIBLE! I wound never recommend them to anyone. Their finance department is a complete joke. And forget asking to speak to a finance manager, because they will all tell you they are the finance manager. Best part of the "team management" they have going on, not a single one of them is competent at their job. Not once, not twice, but THREE times was our deal done incorrectly. It took a whole month to get a deal financed, and once it was financed they never even notified us! I had to call and ask for my green slip because the dealer tag was going to expire. For people who have "worked in auto finance for 15+ years" they sure don't know what they're doing or how to communicate. I literally had to call the dealership to get anything accomplished. And forget the "I'll call you back", because they won't. I'm pretty sure Chimps could do a better job than these guys. Stay away at all costs. I mean unless you like babysitting, having a constant headache and high blood pressure. Cause that's about all they're selling.

Thank you SOOOO much Matt, Danny and Shadow. One lil light bulb, who would of thought could cause so much pain.....YET, you made it painless. Thanks for your help and continued great service. �my mini

Love my new Mini Clubman! Before going to Mini, I checked out other vehicles and met with other sales people who really didn't know their product. When I walked into Mini, I was greeted by Chris Uhles. Super polite, super professional, and extremely knowledgeable about Mini. I can't say enough nice and positive things about Chris and Mini of Las Vegas. ��������

This was my first experience with purchasing a mini..as a current BMW owner I was expecting a nice car and was happy to see I would also get great service in purchasing my mimi...Chris was knowledgable, friendly, patient, etc....Great experience.

Great experience, the customer service was outstanding. Appreciate the attention to detail.

Love the people here they made us feel so comfortable and didn't judge us I moment as we walk in the lot they took thier Time and made us feel like anything was possible from the salesman to the manger to the finance guy !!! Thank you Mini for making my son dream come true !!

Bought a mini and was extremely excited about it. But the car has been in the shop several times since a few months ago. Very disappointed in the PRE OWNED CERTIFIED STATUS. Latest thing was having to replace the brake pads after 3k miles??? Their answer was they were above the acceptable limit when we checked. That sounds like they were BARELY above the safe limit. I think they should have changed them BEFORE selling us a car the at they knew needed to be repaired in in a few months of local driving. SCAMMY? Not happy....Hopefully it gets better or this will be the last MINI we buy there.

Ever since I started taking my mini in at this dealership for maintenance and repair, I never had to retake the car in for the same thing. It's pricey, hence, the four stars but worth every penny in exchange for peace of mind. They're never pushy, always professional, and with a smile.

Bought a Ford 150 and was surprised when I had it checked out, that there were so many basic maintenance issues that were not even taken care of. It was sold As Is, but all the fluids needed changing, Oil Pan gasket needed to be replaced. transmission has a leak, Brake Fluid was very old etc etc. Coolant needed changing. At 81,000 miles, the spark plugs were original. It's the little things that count. The dealership failed here. No real offer to take care of anything.

Easy - straightforward- I was able to find what I wanted.

The dealers name was John and he was amazing helping us find the right vehicle. All the sales staff and financing people including Kevin were so helpful through the entire process. It was a long day but it turned out to be amazing. We are very thankful to AutoNation for getting us a 2009 Kia Sedona with low miles for an amazing price. we would recommend this to anyone looking for a great car at a great price Weather new or used.

Excellent dealer. I just bought my new car form this dealer. Jason Weinstock at Mini Las Vegas was super helpful and extremely knowledge. Thank you for your help. It was a great car, I love it .

You know taking your car in to get serviced is a very stressful experience, especially as a college student working part time. And my experience at Mini was not helpful at all. My car was expensive to fix, which I expected. But the customer service made the situation even worse. I work in customer service as well, and you do not treat a customer the way I was treated. I felt like I was being lied to and taken advantage of. Never again will I ever bring my car to get service by Mini of Las Vegas.

My warranty tried to not honor my claim... management went to bat for me and handled everything...it was a long process but in the end my truck was repaired. Matt Bland , the person over seeing my repairs, was awesome in helping me stay updated and informed.

We had such a great and easy experience buying a car.

Shadow was our contact person. I could not be more satisfied. Him and the Tech. found several more things wrong, so we were able to take care of them also. He also kept up to date as the work proceded. Ed the Shuttle driver was also great.

Great customer service Matt in service was great!

The sales team was very friendly and put forth extra effort to make sure I got what I wanted. They didn't try to push me into a vehicle that was out of my budget. They were willing to work with me.

Dawn always provides friendly and professional service. I'm updated regularly, and the car is completed as promised.

Had a great salesman who answered all my questions and that made my decision to buy the first of many mini coopers.

Great customer service! The staff are very accomodating.

Our recent visit at Mini Las Vegas resulted in a great experience (thanks Chris) and a wonderful new Mini (thanks again Chris). Mini of Las Vegas really takes care of their customers.

This was by far the best experience I have ever had shopping for a new car. Thank you so much Chris for the experience and for helping us find our new Mini.

The sales person, Chris Uhles was extremely knowledgeable in all things Mini. We came in looking for one model but went on to buy a Mini Clubman and we are very satisfied. We would recommend talking to Chris Uhles if you have any interest in a Mini.

I FOUND MY CAR at MINI OF LAS VEGAS! We were looking for an affordable pre-owned auto, read quite a few car reviews to determine what we needed, and found "Mini of Las Vegas" on West Sahara. Although we weren't in the market for one of those adorable Cooper Mini's, we knew Mini is part of that fabulous network- AutoNation, and hoped to find our future car there. What we found was so much more! The staff was personal, knowledgable, not at all pushy, and really looking how to serve us. Mike Bagwin, our salesman, exceeded our expectations by his patience, hard work, friendliness, and great sense of humor. What a great guy to spend time searching for cars with! He found us some great deals and was super attentive to what would work for us. We ended up literally finding the car of my dreams! (Ask Mike if you want to know what it was!) Not only was Mike wonderful to work with, but Tom Yerace, the General Manager was marvelous and made us feel right at home. Finally, the paperwork was actually a joy to complete. We were astounded with the results of our finance officer, Graham, who searched around to find us a financing rate at LESS than HALF what our bank was going to offer us. If you need an auto loan, we would Not recommend Wells Fargo, but instead, try the wonderful people at MINI!! We were super pleased on every count!

I'm always treated like royalty by Dawn Trail in the service department, her staff of mechanics especially Jeff always ensures my Cooper is in tip-top condition.

Don't bring your vehicle to this Mini unless you have to under warranty or don't have another mini service in your area.

Kevin is so helpful and always offers the best rate on my repairs!

Excellent will return for another Mini. Great salesman. Excellent service department especially my rep

Just purchased my Mini at Mini of LV and had a great experience. Roland was a pleasure to deal with and financing was as quick and painless as possible lol. Loving my Roadster!!!

Chris U. and Kevin are amazing, and helped me get in and out of there as fast as possible, there was no haggle

The service and purchase that I made everything went excellent.

Got us in right away and very fast service and they even washed my car

Buyer beware! They made a mistake on my paperwork and overcharged me for my vehicle. I showed them the price printout they had given me and a screen shot of the price from cars.com. They admitted to making a mistake but told me that because I signed off on it, that is the new sale price! There is a reason they have an "F" rating on BBB. My advice is to shop elsewhere.

Recently purchased a Mini Countryman S precertified vehicle. Jordan was the best! I am not fond of the car buying process or spending hours in a dealership, but he made it a pleasure. We were able to get 0.9 % financing which was a big plus too! Dawn in service was very, very nice as well.....had bonnet stripes put on front and she arranged for us to get a rental car for 1 day while this was done. It came out beautiful! Overall very happy with this experience!!

Good service, car was done on time, Dawn was great

I purchased a used Buick Enclave from this dealership out of sate because I thought it was a good deal, but felt pressure and rushed into buying it once I inquired. They told me that if I put down a $500 deposit that they would only hold the car for three days. I asked them to test drive it for me and they wouldn't do that until after it was reconditioned nor would they send me specific photos I asked for of the features. By the time I booked my flight I really felt like I did not know enough about this car. I was working with a short time frame to purchase within their three day limitation because I had other weekend obligations. They offered to pick me up from the airport, but my flight was delayed until after their dealership closed so I ended up driving there anyway from Arizona. On Friday they finally said that they test drove it and it ran fine. I asked if there were any issues with he car and they said no. Once I bought the car and drove it off the lot I discovered that it made a whistling noise at high seeds and the front right fog light is out, an issue that is hard to see during the day when I first test drove it. There were also aesthetic issues that were not disclosed such as frayed cargo straps, a missing latch cover, and buttons on the console that had been scratched off. Needles to say I will not be purchasing a car from this dealership again or buying a car out of state due to this experience. Lesson learned.

Mini of Vegas helped me get my car back on the road when my engine was shot and helped me with all of my warranty work. Truly the way I believe customers should be treated

as always the service was incredible and Dawn rocks the service Dept.

BAD! Really bad costumer service and zero warranty after spending more than $2000 on repairs every single year and three days after I'm outside with more than 107• F and my car won't start , MINI of Las Vegas kill the love I have for the Legendary Cooper, Thanks Kevin for no answers, no help and many, many, many thanks for give me more problems than answers. No appreciation for the loyal costumer, none!

My experience was really great, considering I was just starting my first day of vacation when it was necessary to bring my broken car in. The dealer that waited on me was name Shadow, who made my whole 3 1\2 day vacation a booming success. Shadow was extremely helpful and very accomodating. Thank you shadow for saving our trip.

They are very helpful and caring!!!!!! I love MINI!!!

Bryan is a very good seller

I am so very happy with my 2014 Hyundai Elantra. The entire experience at Mini of Las Vegas was incredible and Jason was exceptional. I highly recommend their dealership and Jason.

Chris was absolutely incredible!! Very knowledgeable about the car. No high pressure sales tactics. Just the facts. Helped me find the right Mini for me. Love my Mini. Very satisfied with my experience.

Great customer service from both Matt Blank and Chris Uline. Very informative, helpful, fair, not pushy, no gimmicks

We were part MTTS2016 and when we had an issue we came to Mini of Las Vegas. When we pulled up Dawn greated us and made us feel like part of her family. If we lived in Vegas I am sure she would become one of our best friends. She keep us updated and got us going again. This dealership went above and beyond to help us

Thank you Jason and Kevin! Just drove my 2014 Hyundai Elantra home. Best car buying experience ever! I highly recommend your dealership to everyone. And a thank you to Tom who very graciously gave me a Mini Bulldog! You guys are the BEST!

I was treated VERY well, by EVERYONE involved... from the Sales Manager, to the Sales person, to the Finance guy. EVERYONE treated me with respect and wanted to get me the best deal they could. To me, it just wasn't about selling me a car - it was about selling me a car I would be happy with!

Thank you MINI of Las Vegas for getting us back on the road so quickly! We were on MTTS 2016 & our fuel pump started having issues. We called upon arrival to Las Vegas at 7:30 pm & found out that the service Dept was staying open until 11 pm to help all MTTS participants out! Service had our MINi fixed by 9 pm! Awesome! We are back on the road & headed for Palm Springs! A special thanks to Dawn Sutton! You made our problem go away!!!

We came in with a car in mind, Donald took us through the test drive, answered our questions, facilitated the purchased and had us out the door in less than 2 hours! Great job!

Was fast relaxing and no pressure had to wait a little for the final financing guy but all in all was good I'm very happy with all the sevice I got , every one was respectable and seemed happy to be working there , I would tell my friends to go buy there car here

At first I had an awesome experience when I was looking at their used cars. I really loved a used Hyundai Tucson that they had. I went to check out the car 3 times to make sure everything was okay. The staff was very nice and helpful during this time. I ended up buying the car for a reasonable price. On the day that I went to buy the car, they took it to be detailed and washed while we were signing paperwork. During this time they LOST THE KEYS TO THE CAR. I was waiting for about an hour and a half after all the paperwork was finished for them to find the keys. Finally, after saying something to three different staff members they rented me a loan car. Apparently they lose keys to vehicles OFTEN. Which is ridiculous because it's a dealership, they should not be losing keys to cars. After about 4 days, they wanted me to drive all the way down to the dealership to return the loan car because they finally found the keys. This dealership is half an hour from my house, so this is a HUGE inconvenience to me. I had to ask them to bring the car to my house and they can take the loan car then. They weren't apologetic whatsoever when THEY WERE THE ONES THAT LOST THE KEYS. Then after driving the car for a couple of days, my car stopped in the middle of the road. I took it to Autozone to get checked (who were amazing by the way) and told me to take it back to the dealership because a terminal on the battery was coming off and MINI of Las Vegas should have checked it before they sold the car because this is an important thing on the car. MINI of Las Vegas "supposedly" has a 120 check point list, so how could they have missed that? I took it back to the dealership and luckily the service guy I was assigned named Shadow was very nice and friendly about fixing the part. He also gave me fantastic tips on my car about the tires and oil changes. I highly recommend Shadow! He took very good care of me. I also told my salesperson about the shaking on my car when it goes above 65 mph and he claimed that "it's normal" and did nothing to try to help me. This shaking is not "normal" it usually means a car needs a tire rotation or alignment. So now I have to pay for it myself because MINI of Las Vegas is doing NOTHING to help me. I just took my green slip and got the heck out of there and I'm never buying a vehicle there again and telling my friends and family members to never go there.

At first I had an awesome experience when I was looking at their used cars. I really loved a used Hyundai Tucson that they had. I went to check out the car 3 times to make sure everything was okay. The staff was very nice and helpful during this time. I ended up buying the car for a reasonable price. On the day that I went to buy the car, they took it to be detailed and washed while we were signing paperwork. During this time they LOST THE KEYS TO THE CAR. I was waiting for about an hour and a half after all the paperwork was finished for them to find the keys. Finally, after saying something to three different staff members they rented me a loan car. Apparently they lose keys to vehicles OFTEN. Which is ridiculous because it's a dealership, they should not be losing keys to cars. After about 4 days, they wanted me to drive all the way down to the dealership to return the loan car because they finally found the keys. This dealership is half an hour from my house, so this is a HUGE inconvenience to me. I had to ask them to bring the car to my house and they can take the loan car then. They weren't apologetic whatsoever when THEY WERE THE ONES THAT LOST THE KEYS. Then after driving the car for a couple of days, my car stopped in the middle of the road. I took it to Autozone to get checked (who were amazing by the way) and told me to take it back to the dealership because a terminal on the battery was coming off and MINI of Las Vegas should have checked it before they sold the car because this is an important thing on the car. MINI of Las Vegas "supposedly" has a 120 check point list, so how could they have missed that? I took it back to the dealership and luckily the service guy I was assigned named Shadow was very nice and friendly about fixing the part. He also gave me fantastic tips on my car about the tires and oil changes. I highly recommend Shadow! He took very good care of me. I also told my salesperson about the shaking on my car when it goes above 65 mph and he claimed that "it's normal" and did nothing to try to help me. This shaking is not "normal" it usually means a car needs a tire rotation or alignment. So now I have to pay for it myself because MINI of Las Vegas is doing NOTHING to help me. I just took my green slip and got the heck out of there and I'm never buying a vehicle there again and telling my friends and family members to never go there.

A great experience as always and will continue to take my car

I recently purchased a 2015 Honda Accord for my daughter at Mini of Las Vegas. the salesman, Jordan Centurioni, found the car and terms I was looking for in a couple clicks of his mouse.Jordan and the finance manager, Kevin Rucker, were professional, courteous and efficient. My daughter and I drove the car off that afternoon.

Worst experience of my life! Not only did the car receive damages after I put my deposit, all accessories that were promised we didn't get. When I returned the car, they refused my refund with excuses of needing extra paperwork before they can give me my money back! Then I contact my loan company and no notification was sent to them regarding my cancellation of contract which means they are purposely trying to mess up my credit. Will never in my life shop with them ever again. Curse my bad luck of having them mess up my credit in the first places with numerous runs of my credit. DO NOT SHOP THERE!!!!

I can't thank you enough Roland and Chris of Mini Las Vegas, for providing such excellent service to me in all of my car shopping madness. Both of you were super helpful, extremely knowledgeable, and never pushy. I shopped around for several months and even made a "bad purchase" from another dealership. In the end, I came back to Mini Las Vegas, returned my "bad purchase" to the other dealership, and purchased my dream vehicle, a 2013 BMW. Thank you Roland for all of your help in getting me, not only what I feel was a good deal on a great car, but also for providing me with piece of mind in knowing that I purchased a solid vehicle. Nick in Finance deserves props as well. Although apparently new to Mini of Las Vegas, he provided an excellent topper to our already exceptional car buying experience. Thank you gentleman of Mini Las Vegas for providing such a superior car buying experience. We will return to you for the purchase of our next vehicle...likely a truck for my husband.

I could not be more pleased with my service advisor Jerel Sucias. He delivered first class service and I was very impressed. This was a great experience!

When i first walked in i got no welcome when i test drove the car it was nice although i kind of had my mind set on a another car i would up getting the car on they lot they gave me a sweeet deal but the dude broke my door handle so they going to replace but overall i told them the ac compesser is out because i took it to a mechanical repair shop but mini declined to do anything and they were rude

Was impressed by the fact the salesman had been a mini cooper owner for over eleven years. Made me have confidence in the car and the customer service.

Christopher Bennett went above and beyond to help me get the Mini Cooper that I picked out.

This dealership was pretty good overall and i would buy another vehicle from them. They had the vehicle i was looking for and i was able to check out the MINI'S that are actually really cool little cars! Tony Bowler was my salesman and an excellent one he is. I never felt any pressure to buy, he was organized and dealing with him was a good experience! He was also knowledgeable about the Used Toyota i was buying and was very honest to my questions and concerns! If you go to MINI do yourself a favor and ask for Tony, he's gonna take care of you.

Desert mini does an amazing job and Dawn always remembers my name, it makes me feel special !

Not too impressed with salesman and his response to phone calls or being there for an appointment. Was lacking in accurate paperwork and response to questions. Would not buy another car from them.

I had a great experience purchasing my new cooper , excellent customer service from start to the end.

Minicooper never fail my expectations, specially Ms. Dawn Trail for the exceptional job she always showed to me very professional ,accurate and awesome job. Thanks Dawn very much.

I drove my car to mini dealership in Las Vegas and told the service advisor that I have two faulty codes referring to mild unction of High Pressure Fuel Pump. They replaced it as it has its own warranty. Cannot be happier than that.

I have no comment -- the drive rep did a great job

I will never buy a near/or new car from this dealership ever again. I am in the process of waiting for the title so I can go to a Toyota dealer and exchange this car for my granddaughter.

My only issue is the fact that the oil pan sells on line for $179.00. My bill was $808.00 Still doesn't have 20,000 miles. Just taking it in for oil change. The employees always are kind and very respectful. It's always very clean. I just feel that you should be able to take your car to dealer where you purchased it and get Mini Cooper parts and not be charged 10 times what you could do it for.

great experience, excellent sales staff, great car

Kevin in service is great. Makes a promise and sticks to it. Honest and trust worthy guy!

Tony Bowler helped me find the car I wanted and was a cool guy. Thanks Mini of LV

This is my third car from the dealership and I can honestly say I'm very happy with the experience. Everything was great from as soon as I got onto the floor. I got helped out by a gentleman named Chris U and he pretty much made my buying experience perfect. I walked out with a beautiful 2015 electric blue Mini Cooper. They take care of their people and I'm very proud to own this car and part of the mini family!

Good service,they try to work with you, no pressure.

So so...the man who help us so serious...no smile.... Then he said they will take my car to wash...but it wasn t true...

I purchased a used truck from them $25,000 as is. I had problems with it the second day. Took it back in so they could check it. They just washed it and gave it back to me the same way. 2 weeks later check engine light came on, so I took it back in, and rude ass Kevin in service dep. Was trying to charge me $800 just to look at it but gave me an estimate of $1260. Had a talk with Xavier (sales manager) and said to leave the truck and the were going to work on it and call me to let me know the status. 05-18-16 until this day they have not yet contact me but I already started receiving collection calls for the down payment check i canceled on the 23rd. DO NOT DO BUSINESS WITH THEM. And if you do be very careful. If you get a used vehicle get warranty for it. And good luck with the service department people.

I purchased a used truck from them $25,000 as is. I had problems with it the second day. Took it back in so they could check it. They just washed it and gave it back to me the same way. 2 weeks later check engine light came on, so I took it back in, and rude ass Kevin in service dep. Was trying to charge me $800 just to look at it but gave me an estimate of $1260. Had a talk with Xavier (sales manager) and said to leave the truck and the were going to work on it and call me to let me know the status. 05-18-16 until this day they have not yet contact me but I already started receiving collection calls for the down payment check i canceled on the 23rd. DO NOT DO BUSINESS WITH THEM. And if you do be very careful. If you get a used vehicle get warranty for it. And good luck with the service department people.

Great service, clean dealership, great employees. I have been using this dealership for 7 years and its all been great.

I FOUND A VEHICLE ON-LINE AT MINI OF LAS VEGAS AND PLACED A DEPOSIT ON THE VEHICLE UNTIL I COULD FLY IN TO INSPECT IT VISUALLY AND TAKE A TEST DRIVE. I COMPLETED THE PURCHASE AFTER THE TEST DRIVE AND ARE IN THE PROCESS OF HAVING THE CAR SHIPPED TO ME IN ROYAL PALM BEACH, FLORIDA. TONY DID AN OUTSTANDING JOB AND WAS ALWAYS IN COMMUNICATION WITH ME DURING THE BUYING PROCESS. I WOULD HIGHLY RECOMMEND ANY CLIENT TO BUY WITH CONFIDENCE AT THE MINI OF LAS VEGAS DEALERSHIP. ED

I had a wonderful experience because of Shadow. He helped me through my service and made it wonderful.

For an "older" guy who has had many, many experiences with car dealerships and service reps for the better part of 70 years, today was one of the most pleasant and comfortable experiences ever thanks to service consultant, Matthew Bland. While the news of mounting expenses weren't the better part of my day, Matthew's professionalism and sincere manner seemed to soften each pronouncement. I truly appreciated being informed throughout the day as to progress made and work yet to be performed. I congratulate Mini of Las Vegas for employing Mr. Bland and other quality people who know their jobs, perform them extremely well and treat the customer in a patient, understanding and kindly manner.

It was easy. I dropped off my car for service. I was pleased with the service and amount of time I had to wait.

My Service Advisor Matt Bland was curteous, took care of some additional items to be looked at and got me in and out with a clean in an hour. Thanks Matt.

I recently purchased a used Jeep Wrangler from MINI of Las Vegas and couldn't be happier. As someone who is relocating from 2,500+ miles away a test drive was going to be difficult to arrange at best. Fortunately, I worked with Tony Bowler to create an innovative solution that worked perfectly for both of us! I pick up the Jeep next week and will definitely be keeping MINI of Las Vegas in mind for any future vehicles I might need. (The only reason this is 4 and not 5 stars is because it has been a little difficult for me to reach Tony since the sale.)

I purchased a 2012 Mini Cooper s all4. The service was amazing and the people were very helpful when answering my question.

As always, the associates are nice and know who you are when you arrive for service. So far, warranty repairs have been completed hassle free. Communication is stellar, car is always clean when ready. Luv this place!

Service personnel are always courteous, accomodating & professional. Amazin experience overall!

Got a great deal on a 2015 at Mini of Las Vegas. Felt that we negotiated fairly and everyone walked away happy - especially me!

I went to the dealership after seeing a few used Minis online to see for myself. I found what I was looking for and then got in touch with a salesman. Chris Bennett was very polite and professional. Not pushy or trying to give the hard sale. I had a trade in vehicle and a pre financed check in hand so the negotiations were straight forward. There was no upsaling or slimey pressure. The guys worked with me to get to the figure I wanted and I was out the door. It was about as painless as it could be. Thank you Chris and Mini of Las Vegas.

I was horrified when my son told me what he paid for a tire replacement. I leased the mini for him because he started college and to be charged 200 plus dollars for one tire and they didnt even check air pressure in the other tires or anything. That tire should have only been about 160.00, we need a 2nd Mini dealer in the Valley. They even cheated him on the employee discount, he works for Autonation. Bunch of savages.

Mini of Las Vegas and Victoria in particular made the experience a pleasure. The cars sell themselves and the hardest part was deciding which one to buy. We test drove three or four different models and are extremely happy with our decision.

. Dawn is the best. She always keeps me informed and has exceptional customer service

Great buying experience with our 2016 countryman! Tony was awesome:)

I bought an used Toyota Prius . The car is so good.

Great experience. Entire staff was professional and helpful. Great salesman in Donald. I hill recommend him.

Service is horrible

I always try to schedule my service wuth Dawn because she's the best service rep there. She cares and she is honest.

Mini of Las Vegas this dealers are so helpful,honest. I went Las Vegas from Seattle to buy my car I found them more than my expectation. Because they helped me a lot with a price and everything,they are Understandable. I recommend to visit them. You would like their job.

Roland Wheaton was great! He was courteous, patient and extremely helpful in helping me choose and make the decision to lease?

Overall excellent experience!!! Fast, friendly service

Great buying experience at mini Las Vegas Tony and Victoria were awesome!

Chris Uhles, thank you so much for your exceptional customer service. You made my experience comfortable and exciting. My first new car is everything I had hoped for and more! You and Graham were wonderful and professional, answering every question and any concern I had. I couldn't thank you enough for all the help. The rest of the team was also very friendly and pleasant. I will recommend others to see you all in the future.

Chris was exceptional at helping us. Though it always seem to take a long time to finalize a deal, it was a good experience.

After having a TERRIBLE experience at another dealership the previous day, I walked into Auto Nation Mini a bit hesitant and uneasy. As soon as I walked in I was greeted and assisted right away. In less than 2 hours I was signing on the dotted line of a great car that I was so happy with. Jason was extremely helpful, straight forward and never once did I feel like I was not getting the best deal and service possible. I will recommend Auto Nation Mini to anyone and everyone - such a great place!

Recently purchased a 10k used car. Provided a check for the down payment. It was agreed the check would be held until financing was approved. Financing was approved, went in to sign revised official paperwork, decided to just have them debit my bank account for the down payment. Done, no problem. Got the check back. 30 days later they somehow cashed the check, even though we had the physical check, and my debit payment already cleared. As of writing MINI of Las Vegas has submitted the check to my bank twice prompting overdraft fees and calls from Chase fraud protection. This nearly locked the account down; luckily Chase is pretty understanding. We cannot get a hold of the finance manager or anyone at the dealership who is willing to assist us. All we can do is leave messages that are not being returned. My initial purchasing experience was less than stellar but I chalked it up to it being the typical car buying experience but these post purchase shenanigans are too much to not finally leave a review.

I cannot wait to get my new MINI Clubman S! Everyone smiles, is fun to work with and have been very easy to work with. That Tom and Xavier are real good guys! Thanks for being MINI.

I would like to thank Jason Weinstock. I purchased a Ford escape. It was older but he was very helpful and went over everything with me

I worked with Jordan & Bryan at Mini.... Let's put it this way: I love my Mini. Thanks for the help, Jordan!

Absolutely a great overall experience was treated fabulously from the moment I walked in the door. My sales person Donald was exceptional.

Had to take a my car in for a scheduled maintenance. I was very happy with my service rep and the quality of the repairs.

bad service over and over...to the point I would not even buy other car from them.

We are from Bourget, Ontario, Canada, and as Mini owners wanted to check out the dealership as well as purchase a few golf shirts. The product line is different from what we can purchase in Canada - our dog Sass is going to be "stylin'" with her new Mini collar and matching leash. Josh in the parts department was so kind as to put a rush on the order for the collar (proper size was not in stock). We are very impressed with the customer service!!! Thank you Josh If we lived in Vegas, guaranteed we would be driving MINI of Las Vegas vehicles - David Brown & Patsy Jacobs

I think it is very important to either take a picture or show customer part that needs to be replaced.

This service dept is wonderful. It's a no pressure, dare I say, relaxed atmosphere. For a service dept that is really all you can ask for. The staff were extremely helpful and even funny at times, to help lighten the mood. The process was thorough and easy.

If I didn't have to give a star I wouldn't. I recently bought a car and had some problems! Every time I call no one helps me or gives me a call back until hours later....Talk about good customer service. I had a lady that works there call me a liar on the phone! Still don't know whats going on with my car not very happy and i wouldn't recommend anyone going there!

Initially disappointed and heartbroken. While stationed in Japan, our baby boy requires MedEvac and passing away resulting in us having to relocate to Las Vegas out of nowhere. While I was away in Japan, my wife needed a car to take our other two kids to school. She pays $7,000 (of insurance money from our son's death) for a VW Jetta that not even two weeks later revealed it requires a "$1,700 electrical repair. We are in the middle of purchasing a home, there's no way we have that kind of money nor should we need to, having not even driven the car for a full month yet. Manager agreed to cover some of the costs of the repair and post pone the repairs until we closed on our home. Very reasonable and approachable.

We found several cars we were interested in, online, at cars.com. We made inquiries, but Bryan was the most responsive. Since we lived out-of-state, we were unfamiliar with policies and procedures. Bryan was able to facilitate the purchase and financing. His caring and attention to detail made a great deal even better. Alexa, at the dealership, was able to complete the final paperwork in a timely and professional manner. All-in-all, we ended up with a car we truly love, at a very fair price, from a dealership we trust. We would not hesitate to do business with these folks again!

I went in not expecting to be purchasing the car that same day but ended up doing so. They had the car I wanted at a good price so I decided to trade in my car and get the car that I really wanted. Overall a pleasant experience and I would recommend them to anyone. Just be patient when you first arrive as they seem to only have 1 customer service personnel and it might take a little bit before he is able to get to you. Good things are worth waiting for rather than rushing to buy somewhere else and possible regretting it later on.

Extremely low key and low pressure experience. Respectful and professional throughout entire buying process. Jason is very knowledgeable about the product line with a contagious enthusiasm. Absolutely love my Mini

The customer service was suck! Her name is Drawn! Every time I came here to fix my car it was cost a lot of money! but it was not too disappointed as her service was so bad especially when she talked and showed dissatisfaction! I won't get back to fix my car here anymore I promise!

Went here to trade my car in and get a bmw. One of the worst experience ever!! Probably thee most! Very mis-informed and very mid-year. Fiance person. Lady was very rude. Horrible customer service. Literally walked out. And never came back. Had to have her manager speak and close the deal. And after we closed the deal. Key set I got one of them broken missing floor mats. No manual. For a known dealership very low-class and unprofessional. Would not recommend.. But don't take my word for it. Experience it with your own eyes. Good luck.

My experience was great at first and Donald was awesome. My only issue is after the fact , I am told that I need to add more money to my down payment , which was never discussed with me beforehand. So, irs def a bummer and I think that is something they should make people aware of before they purchase the car. Other than that Donald was great and I have already told many of my friends to visit him and no one else. ?

Friendly and warm. Very helpful on problem solving. Resolved my tire issues- saved me money.

My husband and I were in the market to get a new car, and we had brought my parents with us, as my mom was a consigner. We found the perfect car for us right away! We ended up with a 2008 Ford Edge and it is in pristine condition. Jason was the one who helped us, and he was able to tackle our complicated financial situation. It was the most present experience I've had while getting a car and we feel very well takers car of.

Jason and company were fantastic. No pressure, just helpful advice

Very interested in showing you the cars that interest me. bought and drove away in two hours

In a time of diminishing customer service in general, it is refreshing to find an exception, especially from a car dealership. I feel that my service adviser, Tiffany, went above and beyond to make sure that I was satisfied with my car repairs. She seemed to really care about my problems and did her best to ease the sting of a costly repair. The service was done in a timely manner and everything was handled in a professional manner. I highly recommend.

Beehive manager is very helpful and wants to make sure you have the best experience

I had an early appointment and was at the dealership by the time the "Service Dept.' opened. They took the car in, took care of the paper work, I waited for a couple of hours and I'm done. No hassle.

I went into Mini looking to buy a used car and uncertain that I would be able to get financed. Mini not only financed me but put me into a beautiful car way beyond my expectations. They made the buying process as easy as possible and worked with me in every aspect of deal. It took less than 2 hrs to find my car and drive away the proud owner. Thank you Dylon and everyone at Mini, you guys are awesome.

My wife and I had a great experience after several bad experiences in a row. We're definitely happy with our purchase And would return here next time we buy a car, our salesman Chris was awesome And will look for him when I return.

Went through this dealer to get a 2010 370z, one week later I was called back to return the car due to dealership not being able to finance car for me AFTER signing all paper work, cancelling registration and insurance on car traded in. Dealership even gave me wrong placard at first , and general manager was very un helpful even after talking on phone with him for help. Would not ever recommend to anyone, and would not go back.

Buying a new car is right up there on the stress index but this time, with Chris Uhles as the salesperson, the entire experience was flawless. Chris quickly figured out what we wanted, showed us solid examples, and never tried to steer us in one direction or another. He talked us through differences in models and options, offered opinions, and gave us a great education on MINI. He inspired our trust, found what we were looking for, and helped us make what we know was a great deal. It would be tough to find a more friendly and knowledgeable car salesperson. Chris is in a class by himself. Really impressive was his follow up. After the deal was done, Chris followed up to make sure we were happy and to answer questions. A very good guy, a good fair deal. MINI's lucky to have him. We were, too.

I'm extremely happy with our service. I will highly recommend this dealership for both sales and service. Everybody was friendly and attentive. Awesome customer service.

My experience at this dealer was by far the best dealer experience i have ever had. Jason was great and helped me get into a new Countryman. Jason is also a fellow MINI driver and was very knowledgeable about what he was selling. I think it is really great when the person selling is also a customer/fan of the product. Alexa, the finance manager, was also great to deal with. Also also a MINI driver/enthusiast, she offered insight into what add-on services were worth getting and wasn't trying to sell me everything she could. The atmosphere at this dealer is very refreshing compared to others I have been in. It seems very relaxed and feels more like an owner's club than a dealer. I will definitely be recommending this brand/dealer to my friends.

I came in today to get an oil change and I had the worst experience ever! I got there at 7:15 for my appointment and I didn't get out of there until 1 in the afternoon. I went up to ask the man how much longer it would take and he said it was just being washed. Two hours later I was still waiting to get my car back

The first day I went to Mini of Las Vegas the representative was not very helpful. I assumed the way I was dressed that I might be just wasting his time. That Wednesday September 25,2015 I told him that I would be back on Friday to buy that car because I really liked it. I thought he should of been a little more professional on trying to more information from me to get me to come back. If I didn't really want that car I would not have come back. I returned to Mini of Las Vegas on Friday September 25th. I was approached by Xavier who answered every question I had. He was almost as excited as I was. The process was very quick and to the point. Mr. Taylor was very professional and good at what he did. I don't remember the other representative who I signed all my paperwork with, but he was very nice and kept me laughing. I would recommend other customers to the company. Thank you for your service

After some serious customer service glitches and lack of communication between staff at Mini-Cooper...we got the car I paid for outright with cash. Went in on a Monday, wrote a deposit check, hoping to go back on Thursday to pick up...life interfered. BUT when I went back on Monday - on my lunch hour...had to run home with other driver because they couldn't get organized to get the car ready - mind you - told them at 9:30 I would be there at 12:30 to pick it up. Wasn't ready. so they had to deliver it to my house...and that was to be by 2:30 on that same Monday...they barely made it. When I asked for my green slip to register it...gave a song and dance about it taking about two weeks - I paid cash, wanted it so I only had to go to DMV once. UGH...it took 45 minutes to get it done....Mary Alcorta is awesome and a great person to work with - the twits at the front counter only concerned with calling customers - NOT SO MUCH....And to top it off, not busy....Mary is a great representative, as was our sales person Xavier Taylor. They won't be there long because the rest of the staff is so incompetent and unhelpful. Would go back to get another used car, but only if I had to deal with these two - nobody else. Great car, great condition and new tires were a definite bonus!

I had an appointment to get my car serviced for the 1st time since I bought the car and I was so shocked by how amazing I was treated. They were short handed because of the holiday weekend and they were super busy but they went above and beyond to make me happy. I was raving about a product in the mini store that I have always wanted but couldn't afford and they gave it to me as a courtesy because I had to wait a little longer for my car. They even gave me a loaner car so I didn't have to wait the entire afternoon for my car to be serviced. I have never felt so special and appreciated from a car dealership before. I will always have my Mini and I will never go anywhere else. They are so great at what they do, I really hope they get recognition for it.

Really enjoyed my car buying experience at Mini of Las Vegas. Chris U. was really great. It was really no pressure at all and he was with us every step of the way. This was the first new car I have ever purchased and Chris made sure I was completely satisfied with everything about the car before signing the papers. If you are in the market for a Mini Cooper, go down to Mini of Las Vegas and see Chris U. He's great!

Nate's attitude reflects a rare honesty one doesn't see very often these days in car sales. He's smart, savvy, direct, works hard for you, and isn't afraid to be fair.

The dealer, Anthony Bowler was so cute. When I told him what I decided to name my new car Madeleine in an email, he wrote a note of greeting and pulled her into the show room, so she would be the first thing I would see when I came to collect her after work yesterday. Oh, the FEELS! There's a whole thread about my positive experience on Facebook. I'll happily tag you to the thread if you have a Facebook page, Mini of Las Vegas :) Thank you for my new friend, Madeleine! -Ashanti

I want to thank Dawn Sutton, of Mini Las Vegas for the most Amazing service! I have ever had on my little cooper. My experience has been more than I ever dreamed of! The quality, care and compassion is superb! I want to thank personally, my Amazing Mechanic Mike, who always makes sure every nook and cranny, is fixed on my car. He goes way above, and beyond to take care of everything on my vehicle. I am so Blessed, to have such Amazing people, to take care of my little Coopster! I highly recommend MINI of Las Vegas.

Worse experience I've ever had with a car dealership.

Everything was great but copy machine jamed but no ones fault. Made the wait a little longer than expected

I got my first MINI a couple weeks ago, and have been very happy! Chris was great -- very knowledgeable and helped me quite a bit in figuring out what options I did/did not want. And in locating my new car, when it turned out to be one not on the lot.

Was a quick and easy experience Kevin was great to work with

There service department is a joke. I have been there to get several things fixed and had to take it back 3 times just because they forgot about fixing it. I had to call after two days to get an update. The fixes that needed to be done were simple issues.

I always love how they are never too busy to take the extra time to explain/show you any question resolution that you may have.

I was lucky to have Chris Uhles as my salesperson. He is extremely knowledgeable of the Mini Brand, honest, helpful and not a pushy sales person . However in the finance department they are definitely not costumer focus.

Traded in my wife's Clubman for new 4 door Hardtop. Jason (sales), Noe (finance), Brandon (manager), and Dawn (service) were all fantastic. From start to finish they helped ensure that we had everything we wanted AND needed. This is now our 5th Mini Cooper and after this experience, we are excited to buy number 6 when our son turns 16.

Very DISAPPOINTED that we purchase a used car from this dealership 2 weeks ago at the Big Arena event sale. We recently relocated to LV after my husband retired from 30yrs of Naval services & is now a retired disabled vet. We had great help from the sales rep & then after we gave them our money & was getting ready to take the car home we saw there was only 1 set of keys so we asked where the other key was & was told they keep the spare keys back at the dealership & we expressed this would be a deal breaker if there are no other keys, they assured us we could pick up our keys when we brought our car back to be detailed. However, when we brought the car in there was no other keys & NO ONE seemed to know anything nor wanted to help us with this. My husband has made several calls & left voice mail messages with the Manager Brandon Busse & he has NEVER even given us the courtesy of a return call. The sales rep called & told us his manager said because we got a great deal that they would not pay for an additional key or replace the key. It's a shame that the sales person was so GREAT the Management is so disengaged with the customers. So disappointed that this dealership & management would treat Disabled Retired Vets this way & how dishonest they are. We would have NEVER left with the car had we known there was no 2nd key. We feel like they took our money & then tossed us to the side. Shame on this manager for not be honorable & I will NEVER buy or recommend this dealership to anyone & ESPECIALLY to any Military Member's. Also, the car label showed the car has blue tooth & alloy wheels which it DOES NOT, it's like a bait & switch situation. The Management here is HORRIBLE & NOT HONEST & WON'T return phone calls. Shame on them.

I have wanted a MINI for some time and finally decided to go for it. I went to MINI of Las Vegas expecting them to be like any other car dealership. I was pleasantly surprised. My "motoring advisor" Chris was fantastic to work with. He is a MINI enthusiast and it shows. He answered all my questions knowledgeably, and did not pressure me into a sale. I did my research, and I feel like I got a fair price for the car I wanted. Chris has stayed in touch with me to answer questions, share tips, etc... I'm really pleased with the whole experience. Alexa in finance is also great. I came in with pre-arranged 3rd party financing because I didn't want that to be part of the price negotiation. They were able to get me a better rate. Buying a car is a business transaction. You need to go into it knowing what you're willing to pay for and where you draw the line. But if you go in with clear expectations and a good attitude, and you work with the right people on the other side of the table, it can be a great experience. The people I worked with at this dealership were the right people.

The process was easy and good until I went to get my second set of keys that I was told were at the store. When I arrived there was no second set, no amount of phone messages left with management seemed to matter and the attitude of the guys at their front desk was off putting to say the least.

Great! Loved the people and got a great price. The surveys are too long.

Donald Anderson was just perfect. All the staff at Autonation Mini were amazing. From the moment I walked in, to the moment I left, I felt valued and I was treated with the utmost importance.

Buying my dream car was a great experience, we had a good deal. Customer service was fantastic! I'm a happy customer and new owner of a beautiful Country man Mini Cooper! Thank you Jason!

I like the dealership and service department (Dawn was Great) but not liking your labor rate which is Well above both the LV and National Labor Rates, nor having had to pay for a part that broke the 2nd time in the same place after your service department replaced it the 1st time. I’ve had nothing but problems with our MINI top even after it’s been replace I believe 2 times. So I think you can see my frustration with what I believe is a flawed top built by MINI and now having to pay for a flawed top at an excessive rate. Double PAIN! Which is why I had my annual service done at another repair facility.

I bought a subaru from mini of las vegas on april 25, 2015, they told me that everything on the car was fine, and just to be safe, I also got a extended guaranty protection, a week after the engine light turn on, after taken the car to be inspected by mini, they told me I have to leave the car for a few days until they are able to send the car to subaru to be inspected, I have two jobs and can't afford to be with out a car, so I took the car myself and was help by subaru dealer really fast in no time, they told me the diagnostic of the issue, (torque) so they suggested that the transmission needs to be replace, they submitted a claim to the insurance and rent me a car, after two weeks they told me the insurance decline the claim because the torque issue was an existing issue prior to the purchase of the car which mini lie about, mini agree to replace the transmission anyway and I was told that I needed to pay for the deductible, but there will no be rental car, if I need one I will need to get it on my own, I that was on a Wednesday, the manager told me that the car will be ready "WORST CASE SCENARIO" by tuesday, today its saturday 6/20/2015, I was left on my own to figure out my own transportation, they suggested me to rent a car if I had done it the bill will be over $1000, I lost one of my jobs because public transportation in vegas sucks, every time I ask to get a deadline for my car they miss it, over all my experience with mini of las vegas has been horrible, and there's no word on when my car it will be ready, in a few days I'm going to make my second car payment for a car that I have only had for 2 weeks, I hope that after you read this reviw and still want to buy a car from them, be very careful and think twice

I went in to test drive a Mini and ended up buying. It was a good experience overall. I'm happy with my purchase, just wish I hadn't felt so rushed.

I was fortunate to have Chris as a sales rep. He was knowledgeable, patient, helpful and committed to insuring that all of my questions were answered and that I was comfortable with my decision to buy the Mini. Too often buyers have to suffer through pushy sales reps in order to buy a car. Chris understands that and worked hard to be helpful. The whole buying process went well.

5 months later no title and I paid cash for the truck you call and they never return a call next call dmv fraud department

I had a great experience purchasing my first Mini from MINI of Las Vegas! The staff was very knowledgable and helpful. They didn't want you to leave without making sure you knew everything you need to know. I would definitely recommend MINI of Las Vegas to anyone looking to purchase a new or used car.

Went to the dealership with my friend and Chris was an AWESOME salesman. He was professional, nice, and not pushy. He gave good feedback and also allowed my friend to roam the lot to see what can fit his budget. Overall Chris is the main man to go! This is CUSTOMER SERVICE TO THE MAX LEVEL! ^_^

I have always been treated exceptionally great from the time I purchased my mini up to today when I come for service. The service staff is exceptionally friendly, courteous and very professional. They really treat you like a friend,

Chris Uhles was amazing! He knew EVERYTHING about the Mini that I was purchasing and went above and beyond to make the process a breeze. His wealth of knowledge was amazing! I look forward to working with him again in the future. As for my car, I am in love! It is absolutely perfect for me (: I couldn't be happier.

Great service. Gave me all my options and offered the best deal!! Thank you

I would highly recommend NOT purchasing a vehicle, or at least any type of warranty from Desert Mini. 2 years ago we purchased a vehicle and a mileage plus warranty. The warranty itself was average, however the service from Mini following the purchase was horrendous. Upon selling our vehicle and (attempting, it's been 2 months) to cancel our warranty and have the 3rd year rebated to us, Desert Mini has not only taken their sweet time but constantly avoided us, ignored phone calls, failed to call back despite leaving a 1/2 dozen voicemails, and has basically dropped the ball completely…one would guess because I'm not looking to purchase a vehicle Long story short, Mini's are great, but if you can avoid buying one hear I would, their customer service stops the minute you sign your papers and drive off the property.

It was a great experience as I was a first time buyer , however I had to wait several hours next day at the dealer cuz my keys didn't work ; finally they remove the receptor who had an upgrate to open your garage ... I was sad for it , but great service in general

Mary was very pleasure to work with. Transaction was very smooth and easy. Service advisor ( shadow) was also very nice and accommodatable to what we need.

Mini cooper of las vegas was a great experience for me as a first time car buyer- Jason Weinstock made the process easy and enjoyable- and I LOVE MY NEW MINI! Service doesn't end after signing, I have a great warranty and feel supported through the registration process. Thanks Jason!!!

Easy to purchase. Fair price. Friendly attitude.

MINI of LV is fantastic! Jason was wonderful to work with and helped me find the right mini for my price range and lifestyle. Everyone there was very friendly and knowledgeable.

I bought a used car and the dealership messed up the paper work so bad...it's been 6 months and i still can't complete my registration. All the dmv needs is a registration card from dealership and they still can't get it to them. The sales manager is Scott. He will pretend to care but does not ever call back. Im still working on getting this complete and hope a bad review will move it along quicker. BUYER BEWARE. DO NOT BUY A CAR HERE.

Recently bought a Chevy Impala at a tent sale. I love the car although it has some problems. Our salesman Tony was great. We had been working with him for the past month, looking for just the right car. My experience was good, except for waiting for some paper work from another dealer. Could have had a great experience expect for that. Waiting for hours isn't acceptable . I would give my sales person a A+ for his effort in trying to speed up the process. I hope the car runs for a long time without problems and when I want a new car, Tony will be there to help me.

Horrible... Absolutely horrible... Friend bought their car a month ago, car won't pass smog and front end is completely shot! They also wouldn't get her a loaner car so my friend was late for work! Horrible customer service and dealer not sticking by their warranty, stay clear of this place!

I am happy with my purchase of a Nissan Sentra. I went in to the Mini Cooper, Auto nation dealer intent on a purchase. I met Xavier, he was professional & personable. After test driving & viewing many cars Xavier ran the numbers and I made a decision. Everyone at Auto Nation was pleasant and courteous. My buying experiences was not as exhausting as it was years ago. When you make a car purchase, it is unusually long. This was not as long, and I drove home with a new car, thanks to Xavier , Alexa & all the people at Auto Nation. Thank you.

Great experience. Jordan is the best. Going back there again

Excellent customer service experience at Mini of Las Vegas, salesman did an awesome job, the car runs fine

We purchased a 2011 Mini Cooper hard top. The experience was second to none. Our salesman was kind and patience and we could not have asked for a better car. The service dept was clean and efficient and simply amazing. My car was ready within hours.

I worked with Tony and Jordan and couldn't be happier with my buying process. I bought a CPO Mini that I found listed on their site. They picked me up for the test drive, and we finished paperwork without an hour or so. I got the car I wanted for the price I wanted. What else is there to say?

Jason, Nate and Alexa are awesome. They made our "mini" experience a very good one.

IIf was a positive experience. Polite and knowledgeable staff.

Best experience buying a car ever. Whole team from salesman, manager, financing was personable and friendly.

Great terms on a lease for 2015 Cooper Countryman S... Salesperson Nathaniel Lugg was super friendly and professional, upfront but not pushy, really went above and beyond to get us the car we wanted!

Leased a 2015 MINI Cooper Countryman S here two weeks ago. Salesperson Nate Lugg very personable, helpful throughout the whole experience, great follow-up. Transparent pricing, lease options flexible and reasonable.

I saw the car that I wanted on-line, and the deal seemed really great. I went in thinking that the price would change, as most dealers do this just to get you in the door, but it did not. It was the price they advertised, plus tax, title and license. We did the deal and we were in and out very quickly. They then were easy to work with after the sales with all my questions. Good experience altogether!

I bye one used Nissan exterra in good condition and excelent

cant say enough about alexa! when i purchase me next car i hope to deal with her again, she made my buying experience enjoyable

I have had my Mini Cooper for a couple of years now and always had the best customer service at the Mini dealerships in Orange County. I recently relocated to Las Vegas and had to take my Mini in to be serviced. I had a tire that would keep deflating. The service writer checked the key and informed me of several other issues to attend to which was great. Once the service writer was done entering all the codes they read everything back to me leaving out the main issue that I was there for in the first place. After the service ticket was adjusted to check the tire they had someone drop me off where I wanted to go. Again, I am used to the dealerships in California and was not informed that I would have to request a loaner, not a major point to be dissatisfied with but I would have liked to have known this when I called to make my appointment. Anyway, they kept my car over night because they had to get a part. I was called and told my vehicle was ready to pick up and was told to check in with the cashier for my keys. Once I signed the paper work and got my keys I asked the cashier about the tire. Of course she didn't know anything so she directed me to the service writer. So I checked with the service writer and then they checked with the mechanic and told me that tire had a nail in it and that they could not patch it (they don't patch tires) and they could not replace it under warranty because the tire tread was pass the limits. All this was understandable but what concerned me with the customer service that gave me the means to write this negative review was the fact that they were not going to tell me that I would have to take my tire and get it serviced somewhere else. You would think that they might try to sell me some tires but they didn't even want to inform me that I had a nail in the tire and to get new tires or to take it to another place to patch it.

Very helpful and understanding, Alexia made things very easy and made me feel comfortable with the process.

I leased my first Mini this weekend from Zachary Reisler, I have bought a lot of vehicles over the years and the experience here was very pleasurable, I was not overwhelmed when I first entered the lot. The amount of assistance and help was absolutely 5 stars.

Set up an appointment with the internet person and after showing up he wasn't even there. He said he would have the car ready for a test drive and didn't even do that. Wife and I just walked out. The sales manager couldn't even see what was going on after I asked for him. Horrible.

Searched the internet, found the best price here at mini. Loved the return policy. Loved the perfect car....

This was my 3rd purchase of a Coop. I believe they truly sell themselves. I had the unfortunate experience of dealing with a misogynistic salesman, that quite frankly ruined the entire experience from beginning to end. Every question, concern, level of indecisiveness was treated as an inconvenience to him. He never once reassured me on my choices or even opened up the door to my questions and concerns. Furthermore during the end of the purchasing process I was awarded only one set of car keys and was treated like an overbearing demanding customer when I demanded floor mats in my vehicle. Upon leaving the parking lot my salesman Cameron stared with a glare in his eye, while we all know he should of been SHAKING MY HAND appreciating my business. Unreal experience, if it wouldn't of been for the beautiful new 14 cooper s staring at me in the face I would of definitely taken my business elsewhere.

Went in to check on a Honda Civic Si. Tony helped me the whole time and the whole experience was perfect. Car was what I was looking for and customer service was great. Very warming experience and pleased with my purchase!

Every person at Mini of Las Vegas was professional, helpful and nice. This is my third Mini and the leasing experience was quick and painless. The car is superb!

My wife and I visited Mini of Las Vegas to check out the Mini. We decided to purchase a 'Countryman' (demo unit) after we talked, got advice and answers to all our questions from Tony Bowler and Bryan Kneiding. Very friendly and professional advisors. Even Jason Castano, who handles finance/paperwork, left his office and accompanied us to the car lot to show me and my wife certain features we have forgotten the first time around. This was on a Monday. We were so satisfied with the product and the buying process. We went back on Wednesday and purchased a new 'Paceman'. This is the first time that we purchased two cars in three days!!! We can't believe it ourselves! Now we are happy members or the Mini family. Thank you to all!!!

they're good I guess after doing the credit application lady never called me back!

Our salesman Bryan Kneiding was Awesome!! There were a few hiccups with the dealership because we were from out of state but otherwise satisfied with the transaction. If you go there ask for Bryan he is upfront and more than honest his dealings are transparent as he likes to say.

Two sales people helped us with our purchase, they were great very helpful in answering questions and raising questions, but after sale things were not so smooth, although they found us a lower presentatage rate, everyone was to busy to take care of us in a timely fashion. when we left with the car the tank was on empty even though they said they would fill the tank half full. they told us it was someone else that was suppose to take of it.When a call was placed to the salesperson he lied saying that some cars don't come with blinker switches that self cancel (i haven't seen a 2007 not equipped with this feature )maybe on a motorcycle.

I have had my Mini now for three years. The buying experience was easy, unpressured, and smooth. The service since has been flawless. Service department always make me feel welcome and like a respected customer. When I have left my car for service or have stayed while it is being done I have always been kept abreast of what was to be done for service. They strive to meet their projected estimated time for repairs or let me know if some unexpected event might cause a delay. Have been very pleased with every detail in this dealer experience.

Thank You !!! Mini of Las Vegas for the Best Experience of buying a car with no pressure what so ever.Jason Castano you ROCK...explained everything in detail much easier for me to understand the Vehicle I'm buying.Easy process and Transparent.So the next Car I'm buying For sure coming back to this dealership.the Mini Cooper I bought was amazing Second hand but looks and feels NEW.thanks Guys.

I was looking for a used Toyota Tundra Pickup. While walking the Mini used car lot I met Mickey who showed me a 2006 Tundra. The vehicle had been inspected for mechanical issues, cleaned,, and had a CarFax history posted. Mickey was easy to work with, upfront and he obtained a deal that would work for my situation. He was able to get more on my trade-in than any of the other 5 dealers I had visited earlier in the day. I have driven the truck for over a month now, and it had proven to be a very good vehicle. The dealership even put fuel in my used vehicle. Everyone at the dealership made the buying experience a surprisingly easy one.

I had stopped by the Auto Nation Collision Center for work on my Toyota 4-Runner. I was looking for a used Toyota Tundra so I walked over to the Mini lot. There found a 2006 Tundra Access Cab SR5. The sales rep, Micky, was up front and very easy to work with. The vehicle was clean and had been gone through for mechanical issues. The engine compartment was very clean. Mickey was able to give me the best amount on my trade-in that I had found all day looking at 5 other lots. I have driven the vehicle for over a month now. It has be one of the best trucks I have purchased, and it is 8 years old. Oh and they even put some fuel in it for me.

Usually, it's exciting to get a new car. For me, I've been through the process a few times. Well, mini of Las Vegas has been a disappointment from day one. The day I purchase my car (BMW 328i) the window falls off track. After contacting the dealership, I was told the service department was closed and to come in the next day. I go the next day and they put and adhesive tape on the window. 20 days later I still have adhesive tape on my window...not fixed. The driver side mirror does not adjust. Again, another issue that was supposed to be fixed and 20 days later still untouched. I've been back and court to this dealership about 4 times since buying the car and I have not been compensated for my travels nor do I have any service completed on the car. So much for the excitement of buying a car. Needless to say, I won't be recommending this dealership to anyone!!!

They charged me around $350 more than what I agreed over the phone for a repair . My mistake was to pay right away. The are lucky that there is no other mini dealer around.

The service and attention to detail is great. I don't even have to schedule my maintance service, they do it for me. Xavier was a great sales man tried to get use the best deal. Left happy with our vehicle.

I just purchased my third MINI (my second from MINI of Las Vegas). Kevin, Jason, and Scott were all wonderful to work with, extremely helpful, and showed dedication to going out of their way to be helpful. Jason was my sales associate when I bought a 2008 MINI from them six years ago, and he remember me and my car, amazing service! I highly recommend a MINI, and getting it from one of the great folks at MINI of Las Vegas!

I went into the dealership with an appointment with Alexa knowing I was in the market to get a car. Alexa was amazing. She was relaxed, fun, easy going and professional. She immediately found common ground to communicate with me and my fiance. She wasn't pushy or impatient. Whatever and however I wanted to proceed she was cool and comfortable with it. I found the exact car I wanted, color and everything and drove away with my Mini. Everyone at the dealership are very professional yet relaxed. I had a great time and it didn't take too long. I Te omens Alexa and the Mini dealer of las Vegas.

We've purchased several new cars over the years.Mini of Las Vegas was one of the best an easiest dealers to buy a car from. I dealt with the sales manager Scott Scheyer. We had to order our, Scott didn't even require a deposit. There were no hassles and got the best price of any dealer within 200 miles with a fair trade on our existing vehicle. No surprises and no last last minute nonsense.If we buy Mini again we'll definitely go there first.

The salesman I had seemed so interested in aquiring my business at the begining then when it came time to signing the paperwork he fell off the planet. He did not meet me at the the specified time and did not return any texts,phone calls, or messeges that I left him. I didn't even get a return phone call regarding when I could expect my new car to be shipped in. I have never been more frustrated in a car buying experience.

I recently purchased a used Chrysler 300 from Mini of Las Vegas and must say that the experience was terrific. Buying a car, much less a used car, can be very exhausting and fruitless. I dealt with Alexa and Sal and they were fair, reasonable and very professional. After negotiating the terms for the car I wanted, we came to a mutually beneficial arrangement. I ran into trouble getting a check from my credit union on a Friday and even though I wouldn't be able to get them a check until Monday, Chris in the finance dept. wanted to make me happy and made it possible to let me drive away in my new car that day. Most places would never let that happen until check was in hand. I would like to thank Mini Cooper of Las Vegas for having a great sales and finance team and in particular Alexa, Sal, Shrie and Chris. I would highly suggest buying a new or used car from Mini Cooper of Las Vegas.

I recently purchased a used Chrysler 300 from Mini of Las Vegas and must say that the experience was terrific. Buying a car, much less a used car, can be very exhausting and fruitless. I dealt with Alexa and Sal and they were fair, reasonable and very professional. After negotiating the terms for the car I wanted, we came to a mutually beneficial arrangement. I ran into trouble getting a check from my credit union on a Friday and even though I wouldn't be able to get them a check until Monday, Chris in the finance dept. wanted to make me happy and made it possible to let me drive away in my new car that day. Most places would never let that happen until check was in hand. I would like to thank Mini Cooper of Las Vegas for having a great sales and finance team and in particular Alexa, Sal, Shrie and Chris. I would highly suggest buying a new or used car from Mini Cooper of Las Vegas.

I have purchased four vehicles in three years from Mini of Las Vegas. I feel that this is the greatest complement I could give a car dealership. They continue to be nothing but a joy to work with and the product they sell is second to none. The service is the best I've ever dealt with as well and I highly recommend this dealership to anyone. As for the cars....you've just got to drive one and it will sell itself. They must know this at Mini of Las Vegas, that is why they obviously feel no need to push their product down your throat and you wont find any "bull" when it comes to signing the final papers either.

We purchased a mini on Feb 8th, 2014 and three months later it has already had 4,000 worth of work on it. They started talking to us about trading it in so I could get out of the lemon they sold us. So we gave Jordan permission to run credit. Well two days later still have not heard anything on the deal, we have called numerous of times with no call back. We have decided it was because they do not want to take back their crappy car they sold us. Since nobody has called us in regards to the deal we decided we would just keep the lemon we bought and keep taking it to them for repair as it keeps breaking down. The kicker of this is after the 4,000 worth of repair I drove the car out made a left to Sahara and it stalled right in the middle of the road causing me to almost get rearened by a truck. You know I really am not even upset about the car as much as I am with the disrespect to their customers, not calling them back, not keeping them informed or even coming out and being honest about not being able to help them trade in a car. Shame on you Dominick and Jordan the whomever the finance Manager is. Their message on their phone system states they promise you an experience you will never forget well they are right I will never forget and I will not purchase from them in the future nor have anybody that I know purchase from them either. Vegas is nortorios for crooked Car dealers but wow this one takes 1st place. People do not buy from their do not learn a hard lesson that I have had to learn. I sit here now making 444.00 in payments on a car that I cannot drive.

Xaiver Taylor at Mini of Las Vegas was great! We love the little Cube we bought but wish that the Nissan dealership had added the extra key and manual with the car. Who dosen't do that?????? The Mini of Las Vegas was a very nice facility and all the employees were great!

I was there shopping for a used Mini. I was shocked that nobody bother me or follow me around. They helped when I asked for help. The service department was very helpful in finding history maintenance reports on some Minis I was interested in from other dealerships. It was a very nice and stress free environment. I guess they sell enough minis where they don't need to be pestering people.

Excellent experience even if you buying a used car.

I returned to buy a new 2014 mini from Jason weinstock. He was awesome during the first mini purchase so I came back. This time I got to spend time picking out what I wanted and Jason was there for every detail and question. He kept me updated until my baby was delivered. He was doing dual jobs on the day I got my car, but he stayed till after closing to make sure we were happy. The service care done for my prior mini was excellent coordinated by Dawn. She was right there for a high five on my new. These are rare qualities for people these days. Mini Las Vegas you rock see you in 30 days for my girls check up Deb H.

Dawn Trail was the service representative I met with to discuss setting up an appointment and providing services for my Mini Cooper. She was very receptive to schedule an appointment that would meet with my schedule, and she was very informative in terms of service costs and time lines to get my car back on the road in working order. I was very pleased with the waiting lounge, the cleanliness and vending area. It made my 3 hour wait more tolerable. I also enjoyed the extra touch in getting my car washed prior to having it delivered. Great job folks!

We Leased a Beautiful Mini Countryman. What a Fantastic car. We couldn't be more Happy with our purchase. The staff that helped us thru out the process was just Amazing. They were (Sales) Jordan Centurioni, (Sales Manager) Bob Phillips and (Business Manager) Schrie Rowland. They made our purchase a Joy. This is our second Mini and would not go any where else after we owned one previously. Thank you Sahara Mini for be so professional.

I have been with Desert Mini for about a year or two now and I have always been comfortable with the way do things because they make you feel comfortable. Like any other dealership it does take forever to get in and get out but its worth it. Thanks Jason and Alexa for all of your help.

Great salesperson, test drove car liked it later that day drove off in a car I wanted.

I bought a 2014 recently, I was interested in mini for the first time the salesman was informative but didn't know all the features that came with the car. There were audio featured I discovered on my own after purchasing the vehicle. When making a deal it wasn't the most comfortable car buying experience. I kept have to move from deck to deck and was never even offered to sit. I have boughten from 2 other respectable dealers in Las Vegas and you feel important and welcomed even when just looking I never felt that from mini of Las Vegas. Never felt welcome comfortable if there was another mini dealership option near me I would have never came back to this one.

My car buying experience was great. The salesman i used was Patrick M. he very knowledgeable in the operation of the car. Patrick worked on the deal I asked for quickly. They treated us well. They gave top dollar on our trade in too.The finance department guy was up front and helpful. He didn't try to up sale on the warranty. He suggested a great warranty for our vehicle so we would be protected for longest time with least amount of money. I would recommend buying a car from this dealership.

I have NEVER been treated in such a disgusting manner in 26 years of owning cars. Told me my car would be covered under warranty, kept it for a month and did NOT honor their promise to fix my car. I will tell everyone I come across that asks me about my mini how I was treated at Mini of las vegas.

Recently, I purchased a Used Vehicle from this dealership. The sales person, Alexa Dolpie, was wonderful. She was very pleasant and offered utmost customer service satisfaction. It was a difficult decision and I had some concerns that she patiently addressed..each and every one of them. Overall, I had an enjoyable experience during this process. I got a pretty good deal and so far the vehicle runs great with no issues. Additionally, Alexa has also followed up via e-mail since my purchase to ensure the vehicle is running well and that I'm completely satisfied. Immediately after purchasing the vehicle, I took it to my mechanic who performed about $350 of required service maintenance on my vehicle. I paid for it not thinking I should've contacted Alexa to see if Mini would perform the service for free since I just bought the vehicle. I mentioned this to her when I picked up the info for my vehicle registration. She asked why I didn't call her and that Mini probably would've done it for free. My bad. But, it's good to know they have their customer's backs. I'm not used to that which is probably why I didn't call. Didn't want the hassle. Thanks, Alexa.

Good experience. Lots of cars look at. Jason was helpful, knew everything about the cars, but was not pushy. May have to go back there again.

Mini Las Vegas is a must go to purchase a car... fast,quick...and has an amazing staff!

I have had the BEST dealings ever with a dealership.Alexa D. (internet sales) Is by far the most superior sales person I've ever dealt with in over 40 years of buying. Very professional,smart and ever so helpful. I Will be buying a new mini with a year and a half and will return to her for the sale.

Worked with Alexa and she was great! In and out in 2 hours. They even kept the car for two weeks so that we could give the car to our son for his Birthday.

We went there at lunch to look at a used car and were done buying it by 2:00. It is a present for our son's 16th Birthday so we pick it up this week. We are now a two mini family.

The personel which we dealt with made the buying process very easy. They treated us like we were the only customers, which we were not of course. The service department for our old Mini also treated us like family. Can't say were wild about the facility, all black in the desert, but guess that's Mini so thelocals have no control over it.

Email to Alexa: Hi Alexa: Thank you for your help with the sales process on the 2012 Honda Civic Hybrid. I appreciate what Kevin, Chris and yourself did during the sales process. You do have a slight problem though in your service department and its process! I called around 9:15 am on Wednesday, August 14th to request the possibility of picking up the new auto, having the 2012 Honda prepped, make the complete payment on the car and have the radar detector and license plate transferred from my VW Passat to the 2012 Honda. It was confirmed over the phone that I could pick the car up that day instead of Friday. I showed up just before 12:00 pm noon and gave the following in a bag to Chris and yourself. 1. Signed Title 2. Three keys for the VW Passat 3. Owners Manual 4. License plate covers for the VW Passat 5. A set of Wheel Lug Nut Key Lock ABC #9 Then I went to lunch at the Blue Ox Tavern and return to the sales area around 1:25 pm. I received the auto through Kevin about 13 minutes before 4:00 pm, just short of four hours after I brought my VW Passat to your office. When I went out to the parking lot to review the 2012 Honda I saw the following with Kevin. 1. The 2012 Honda was not washed or detailed. There was enough dust on the dashboard to draw letters and numbers. The trunk was filthy. 2. The license plate was not on the 2012 Honda, instead Kevin screwed a paper license plate showing a expiration of 9-11-2013. 3. I only received one key for the 2012 Honda................ not three keys like had on the VW Passat. See Attached............ 4. The radar detector was installed and working. I performed the following tasks on Thursday at my own expense. 1. Had the 2012 Honda washed and detailed for $40.00. 2. Put my license plate on the 2012 Honda and put the paper license plate on the dashboard for outside review. 3. Pending a response to my email about the additional keys needed. What can you do about this? I know you have to rely on other people within your company to make the purchasing of an auto from your parking lot a wonderful experience. That makes your job easier or harder. At this point in time the service department is getting an "F" for a grade. In the next 5 years, I will be in for my oil and maintenance work. I hope it does not take over 60 minutes to get my oil changed? Thank you for your time and help! Mark E. NET RESULT.............. NO POSITIVE RESPONSE.............POOR RATING

Not good customer service! I would not recommend this dealership and if Mini is like this, I would not purchase a mini.

I bought a used 1999 Saturn SL2 in Feb '12 that had been in the repair shop at least 8 times for a total well over 9 weeks over the period of 4 months as follows: When the car was bought, claimed as having had a 62 point inspection, it exhibited rattle & muffler was faulty.I was told that the rattle would be fixed that "was probably just the muffler" before I can pick up the car after the purchase. The car then was in the shop for weeks and after numberous calls I found that beyond the muffler the upper engine had to be repaired, since the rattle was more than just the muffler. Yet even after the repair, it still exhibited the rattle. I drove the car for a day when a major oil leak appeared so I brought it back for repair for another 3 or so weeks. When I picked the car up, I was told bolts that were suppose to be replaced were reused, thus the oil leak. I also found the ignition faulty and damaged tint due to removal of dealer stickers when I got my car back that I was told would be fixed (and eventually it was). But the car continued to make rattling noises then sputtered and died needing a tow to the shop. Weeks went by again and when I arrived to pick up the car, I was told that the tensioner had been replaced. When I left the lot, I heard loud noise so pulled back into the shop where the "new" tensioner literally fell to the pavement. More weeks went by and the fix was that the tensioner needed to be rigged to work since the tensioner. The rattling continued sometimes much louder than others but I tried to bring to the shop several times but was told needed an engine expert to look at it. I brought the car in Jun 12 '12 until Jun 22 '12, where they now say it needs a new engine. Their solution was that the car isn't a "right fit" so they wanted me to pay for a car upgrade so ran my credit. At the time, I had recently lost my job after 12 years on a related project so, as I told them, I could not afford a car upgrade and since Feb '12 (5 months) my credit quickly deteriorated after building it up over the last 12 years.Since I could not refinance or upgrade, they told me there is nothing they were willing to do despite the fact that the engine should have been replaced at the start (as told to me by John the service writer). ...you would think that for the time they had the car and the number of shoddy repairs they would be quite embarrassed and willing to own up to their responsibility. From the general manager Brandon, to the service manager Jim, to the salesman, to the mechanics to the service writers (John and others), a complete lack of professionalism and the inability to do what an honest customer had paid for with time, inconvenience and money,

I purchased a mini cooper recently from Las Vegas Mini. The overall sales experience was good. The salesman was helpful, friendly, and "not pushy". I pretty much got the deal I was looking to get.....finally. It seems as the atmosphere at this dealership is quite intimidating for the general sales force. When my deal was made and agreed upon, there was suddenly some hold up or question by "the big boss". When I heard what was being discussed "in the back room" of course not involving me, I walked in the "sanctuary" and asked if I could help solve the problem. I believe he was the manager, but surrounded by what reminded me of the days of "the boys" that did the bosses work. I was laughed at by one of them saying, "you, help". I asked who he was and was told "he is the big boss". This guy never introduced himself, sat back in his chair and proceeded to accuse me of not telling the truth about my deal. After several witness' to what was said stepped in and confirmed my story he relented. Never apologizing or thanking me for my business. He was probably one of the most arrogant, un-customer oriented representatives at a car dealership I have ever encountered. He seemed "above" it all. After I left the "back room" I was cautious to look over my shoulders, I was approached by at least 5 people that I didn't have anything to do with during the deal that apologized profoundly for this unprofessional behavior. The salesman was stunned, and was truly a gentleman also apologizing and hoping it wouldn't change my experience with the car. I have also had a couple of dealings with the MINI service dept since then for a couple of various items on the car and have been treated with nothing short or excellent. I would definitely question the owner of this dealership and their decision to keep this "manager" in his position. I believe a dealership or any business is successful by example from the management. This guy, at least on this occasion is souring everyone. Who knows, maybe he just had a bad day and I was the one in the way. Again, the staff, service department is great...just avoid "the boss". By obvious

Met Jason W at Mini of LV and told him what I was looking for, what I could afford, and he took me to the perfect car for us! I love the Mini Clubman as it is great on gas yet I still have room in the back for two people, or put the seats down and my dogs, LOVE it back there in their beds! They can look right out the window and walk around. Loaded my groceries the other day, just popped the seats down and had plenty of room. Spent about 3 hours there and drove my Mini away!!

Buying was great, down hill after they get your money. Do not buy the warranty.

My son was there on company business and while I was waiting I began to walk around the lot. Cameron asked if I needed any help and 10 minutes later I was purchasing a car. No pushy salespeople, no long waiting time for approval. In less than 1 hour I was driving off the lot with my new car (which we desperately needed), Thank you very much

This is my second MINI from Desert. My first experience was fabulous and this even tops the first one! My car is terrific, the service and friendliness there make me feel like family. If you even slightly consider a MINI, don't think of going anywhere else. They have done so much for me with service that they didn't really have to do, both in repairs and purchases, that I would never hesitate to recommend them and the cars there.

Leased a new 2013 Clubman Mini S from Jason at Desert Mini. He was very knowledgeable, very accommodating, and quite personable. This is my 5th Mini and the experience will probably send me back to Jason, when my lease expires, for another Mini. Great service!

Just a big hassle to do any type of business with them. They tell you one thing and you get another. Not professional at what they do.

From start to finish Desert Mini made buying a new car a pleasure. Working with Jason was the best. He found the exact car we wanted, it was in on time as expected, and we drove it off the lot without a hitch. Love the car and the cooperative friendly service. We definitely recommend Desert Mini!

Are you serious? I bought a convertible mini back in January and since then I have been waiting for the hood stripes to be replaced. After numerous phone calls to my sales person they finally got me in, but when they replaced the stripes they put white instead of black. Are you serious? If I wanted white stripes I would have bought a car with white stripes. They must be color blind. Although they have nice facilities, it must be a reflection of all the money they charge. They are able to get away with terrible service because they're the only mini dealership in Vegas. If you want to buy, take the time to drive to Southern California where there are several dealerships who will work for your business rather than point out "it's us or another car brand

When I bought my first Mini from this dealership, it basically sold itself. We knew what we wanted, and how much we wanted to pay for it, and they gave it to us. After a while, we wanted to look into upgrading to a Countryman. I dealt with two separate older salesmen who wouldn't give me the time of day on the subject, one of which actually laughed at me when I told him what I was expecting to do (he fortunately does not work there anymore). They made me feel like an idiot. I only kept going here because I had the maintenance coverage and the warranty. On my last service visit, I received a call while I was still there from one of their sales persons. She approached me about upgrading and said she would run the numbers to show me where we could be on upgrading. I was very wary at first, but I said what the heck, lets see what happens. Well what happened is she made my wife and I feel very comfortable, no pressure at all, presented options to us, and we walked away with a Countryman S, better maintenance and warranty coverage, all with a lower monthly payment. I don't know if I'm allowed to do this or not, but Alexa was who we worked with. She made us feel like she was there for us, not for the dealership. It was a nice feeling and definitely restored our faith in the dealership.

Our salesman, David Pendleton, was great. He was easy to work with, and made great efforts to see that we were satisfied...HOWEVER, the rest of the dealership was not that way. We drove over 175 miles on New Years eve to find a car with scratches and dents that we were never told about. When we talked to them about it they promised to give us $250 off the selling price and a full tank of gas for our trouble, which never happened. The finance manager was short with us and didn't make sure everything was taken care of. I would NEVER buy a used vehicle from Desert Mini again.

I shopped for a Mini with a specific set of options. Desert Mini had the vehicle I wanted, and we worked out a deal. Simple as that! They were easy to deal with, provided good information on the car, and delivered as promised. All of the people I dealt with were friendly, and made everything flow smoothly.

Alexa Dolpies was a Wonderful salesperson! She was there to make sure everything was perfect! It was such a pleasure to meet such a person, and have her take care of all our needs! I would go to her again, and again! Thanks Alexa for such a Great Experience!

my experience with people at Desert Mini was great! David, Alexa, and Lou were friendly, professional, and proficient. Could not ask for more from the people I deal with.

Shopped online at several out-of-state Mini dealerships, due to only 2 dealers in AZ being owned by the same company and refusing to negotiate. Jason W. gave us by far the best deal in the four-corners region, even though we decided to custom order a Countryman rather than take one off the lot. The service could have been a little faster, for example the paperwork could have been completed ahead of time, but over all it was well worth the 4 hr drive to Vegas. All the information Jason gave us ended up being right on the money, including the delivery time. He was very courteous and professional. The financing office, however, seemed to want to give us deals on extras that were severely overpriced to begin with. Just do your homework, check prices at MiniUsa.com and Edmunds.com, and you'll be fine. Very happy with our Mini.

I had gone elsewhere to purchase a vehicle, but the other dealership wouldn't deal with me until I signed a blank contract. Anyone who knows better knows never to sign a blank contract, so I walked out. I saw the same type of car I wanted (but better) at Desert Mini and got in contact with David Pendleton. He helped me out so much and I wasn't forced to sign anything until I was ready to. I drove off the lot the same day. They are great there and so willing to work with you.

I LOVE MY MINI. The dealership and Charlie Sofronas, my salesman, were the best. I was happy because he wasn't lik those crazy salesman who just want you to buy anything even if it's not what you want but Charlie was laid back and was looking out for what was best for me. The car is just as great as my experience. I had to get use to the cable gas pedal but everything else is perfect. Well except for the fact that I have to pay more for premium gas. :)

My seamless transaction through the internet sales department was a great experience. They gave me a good price for my trade in on a Mini that I purchased online. The price and the options on the vehicle were better than the Phoenix area Mini dealers, and the experience was easy and well worth the drive.

Purchasing our Clubman was one of if not the best buying experiences my wife and I have had. Don Marsh is the guy to see and should be an example to all car salesman world wide.. We will be returning to purchase another Mini Cooper in the future!!!

I met with a few dealers in LA, but ended up buying my Mini from Desert MINI of Las Vegas. It gave me an excuse for a road trip, but it was well worth the drive. Their outstanding customer care I received through the process of buying and then continuing afterward was like nothing I've experienced. If you consider buying from them, ask for Byron T. He's the kind of salesman I like working with: you don't feel pressure, you feel like he has your interest in mind first, his follow-up is exceptional.

I met with a few dealers in LA, but ended up buying my Mini from Desert MINI of Las Vegas. It gave me an excuse for a road trip, but it was well worth the drive. Their outstanding customer care I received through the process of buying and then continuing afterward was like nothing I've experienced. If you consider buying from them, ask for Byron Thompson. He's the kind of salesman I like working with: you don't feel pressure, you feel like he has your interest in mind first, his follow-up is exceptional.

Sales staff was pretty much indifferent. The vehicle we looked at had interior damage and all overpriced by at least $2000. Even the units that had been onthe lot forever were still overpriced, and they would not give on the price, even on a cash offer, so we ended up buying from another dealer

lots and lots of frustration

WHAT A FRUSTRATION I HAD WITH THIS CAR DEALER... I WILL NOT ADVICE TO USE THEM, THERE ARE OTHER PLACES TO GO AND HOPEFULLY YOU FIND A GOOD ONE AND NOT EXPERIENCE THE FRUSTRATION I HAD WITH THEM -- FOR THE WHOLE MONTH AND MORE. TO BE SHORT, I HAD PROBLEM WITH THEM AND WAS NOT FIXED AS THEY PROMISED THEY WILL -- ESPECIALLY THE FINANCED DEPT.

This is the third car I have bought from this dealer and each time I go back they never seem to amaze me on the high standard they have in taking care of their customers. I would recommend this dealer to whom ever want to buy a new or used vehicle.

I went there to buy a used car I saw online. I wound up buying a new one. My salesman was Tom. He was great! I never felt pressured and I wound up getting a great car at a great price.

Excellent customer service and the process was quick and easy. Very helpful and understood my needs and wants. Would recommend anyone to Desert MINI

Went into the dealer thinking it was another Desert group dealership, the sales person said it was ok they could still help me with the vehicle I was interested in. When we went to other Desert dealership, they said the vehicle was already sold? When I look it up on Cars.com they vehicle was still listed.

Do not buy from them. The sales people are rude and they lie. My wife and I were "greeted" by this one guy yesterday who kept yelling at me, asking if I liked anything in the lot. For a minute I thought that was just the way he talked, but he was actually being rude. I said I will let him know if I like something from the used cars, he then stepped aside for a minute and then came back to me and said "oh, btw, do not ask me to lower the price on any of the cars. Go away if you are going to do that". This was without me even asking for anything! That was more than I could tolerate so my wife said "thank you" to him and we left the lot. I would suggest you to stay away from them if you prefer to keep your self-esteem and not being yelled at by some random sales guy.

I decided to go check out a Mini. Was driving a Yukon and with gas prices the way they are... Jason at Desert Mini made me feel so comfortable, that 3 hours later, I drove my new lil' Mini off the lot! Everyone in the dealership is so polite, efficient and professional. Highly recommend DESERT MINI.

DO NOT BUY FROM DESERT MINI OF LAS VEGAS.. I spoke with Tom at Desert Mini who is supposedly a floor manager. We negotiated on a 2003 Jetta TDI Wagon they had over the phone. We agreed on a price that he had to even double check with another manager for and took my $2000 down payment. He then sent me all the paperwork since I am out of state and it was completely different price. When I called back he pretended he has no idea what I was talking about like it was my first time speaking to him. Do you seriously think I would of gave you $2000 dollars if the price wasn't what we agreed? HORRIBLE EXPERIENCE.. I ended up losing money cause I had put a deposit on a auto transport to pick up the vehicle.

This was the worse car buying experience! I got talked into the maintenance plan at $2,700 yet they refuse to honor anything but oil changes ever 15,000 miles. My AC stopped working within 10 days of buying the car and they said my air was fine and wouldn't even have my car looked at. The charger stopped working and they said it was my fault because its not meant for actually charging phones. My car started to act like it would die so while it was still under warranty I took it back, they still refused to have my car looked at and said I just needed a new battery even though I had my battery checked. Oh and the topper.. I was given the opportunity to purchase the extended warranty for $300 over employee cost.. even though employee cost is the same either way.. scam!!! I'm never going there again!!!

Worst dealer ever! They said they couldn't duplicate the noise I was hearing, so they had no reason to look at the car, I'll never purchase a car there again let alone work on it. What a joke!

In late March 2011 I took my 2003 Mini Cooper to the service department at Desert Mini of Las Vegas. I had a check engine light on, and my air conditioner had stopped working. I was nearing the time of smog inspection and I needed to get the problem resolved quickly. I believed that the dealer would be expensive, but at least they would get the problem fixed promptly. I had the first part right, at least. The dealership charged me over $700 for diagnostics. After keeping the car for two days they told me I had a bad battery (which they replaced for another $192) and declared the car fixed. I picked it up, and problems appeared almost immediately – including several I didn’t have when I took the car in. Within 48 hours the check engine light was back, plus now the car was frequently stalling at idle, my fuel gauge stopped working and I was getting intermittent Check Filler Cap warnings. A few days later the A/C went out again. I took the car back and talked to my service advisor. He was far less interested in doing anything once I told him I wasn’t spending any more money on the car. He made it plain that I would be charged additional diagnostic fees if I had them check anything that wasn’t on the original list. I decided not to let them touch anything new (since this had only created new problems the last time). The verdict: I needed a new air conditioner compressor at a cost of $1,500 – the same compressor they told me was fine after two days of their grossly expensive diagnostics the time before. When I mentioned that the car stalled even when the climate control was off (thereby eliminating it as a cause for the stalling problem), the service advisor restated “We believe it’s the compressor.” Clearly these people had no idea what they were doing, and they were interested only in separating me from large quantities of cash. Through the local Mini club I found an independent mechanic who specializes in Minis. As soon as I told the technician what was going on, he had the problem pretty much figured out. They repaired the car yesterday. The primary problem was a defective purge valve, a $68 part. It was causing all my warning lights, plus the stalling problem. The mechanic figured out in two hours what Desert Mini couldn’t figure out in two and a half days at a cost of almost $1,000. Desert Mini has done work for me before. My experience has been this: If your vehicle is under warranty, you get pretty decent service. One you are out of warranty they see you as a bag of cash, and they throw parts at problems until something works. Even though they charge a lot for diagnostics, they aren’t very good at it. The Better Business Bureau and Mini of North America only protect them. Complaints to these two entities got me nowhere. Take my advice, and find a good independent mechanic for your Mini. I recommend Kensington Motor Cars on South Valley View.

This dealership is an absolute scam. They are very nice until you buy the car. Once you drive off the lot then you realize what a joke they really are. Absolutely nothing ended how it was said it was going to be. The loan was through a different bank than what we agreed on, the vehicle AC does not work and they wont fix it, and they tried to get me to do a loan at 7.9% when they know all the rates are more than half that. THEY ARE A SCAM!!! AVOID AT ALL COSTS!!!

Desert Mini of Las Vegas is a complete joke. On more than one occasion four to be exact, 2 involving me and 3 from friends of mine, all Mini lovers by the way. Here is my story. I found a Mini Cooper S I liked listed on their website. I sent a request for more information, their reply to my email on both occasions was ok within 24hrs, but what happened afterwards was piss-poor at best. The Manager goes by the name of "Tony Zita" sends me a generic email telling me he got my request and that was it, 2 days later I get an email from a sales person by the name of "Donovan Resh" and my God he was a [violative content deleted], he send me the same generic email the [violative content deleted] did and furthermore told me that a car I was interested in was sold that night, keep in mind this was 3 days after I had inquired about this Mini I was willing to buy on the spot, with financing my bank already approved for me. Against my better judgment I decided to make my way to the dealership and see what else they had on the ground, and believe me people I was there with a friend in broad day light at about 2pm in the afternoon, for about 15mins looked and sat in about 7 unlocked Mini Coopers on the lot and no one asked if we needed any help, until we got tired of looking at them and were about to climb back into our car, only then did a sales guy casually walk by us and ask "Are you guys ok?" I mean really? That's all you can say to potential customers browsing your lot during your hours of operation? I would have thought to myself hmmm just maybe it was a bad day, or just maybe for some reason they were so busy they did not notice me, but that was not the case, as a matter of fact there was a family Husband, wife and 2 kids that left at about the same time we did, and humored to us saying "This is a Joke" we should just get one from California, at least the tax is only .15 more big deal. Wow in this economy a deal can allow its customers experience such bad customer service, or none at all, when there are dealers in Utah and California willing to go the extra mile to attract more business? And just in case you are wondering if this was a fluke the answer is no. Because I love these cars so much I did this again this time alone at about noon on Labor Day and yes they were open and low and behold the same treatment. Earlier I mentioned 3 other friends of mine with the same experience well you can pretty much guess what happened there too. So my advice for all you thinking of buying a Mini Cooper in Las Vegas is this, try a different dealer and or try Dealers in Utah or California, you can even take a mini-vacation to the beach and sign your new car papers. California dealers will ship your new mini to Vegas for $500 some free depending on the deal so you don't have to pay taxes in Cali to drive it off the lot. Or you can pay the taxes there and or roll it into the loan, get your 30 day tag and drive your baby back here to Vegas to register it. Trust me it's worth the 250 Miles to get the proper customer services and sales experience. I mean it's hard for everyone in this economy why not give your money to a Dealer that recognizes and respects that. My 2 cents... Kim