Great Service. Listened to what i wanted. Then found the perfect car for my wife

Own one . Reliable and good mileage performance at reasonable price.

awesome,got the car as promised. on time

I am loving my Ford Expedition so far. Every one at mini of Las Vegas was helpful. I am thankful for a friend to recommend you.

I love my mini and the dealership. I have to say Dawn Trail in customer service is amazing. She goes above and beyond to make it a good experience. She is friendly and so helpful. I appreciate all that she and mini do to help me!!!! Thx you Dawn!!!!!

They listen, try to advise you of the situation, and they expedite Fixing the problem. They are all very friendly and knowledgeable. My service person is Dawn and is extremely professional, friendly and helpful.

I bought an Audi Q5 2011 with them, it was the worst experience I ever had in my life. I did a test drive and the engine light came on, the salesman Chris Uhules said they were going to do the repair and that I could buy the car quietly. And I do but on the first day with it the light ignited again, I took it again and promised the repair, at the end of the day they called me saying I was ready, I went to fetch and the next day the light was lit again! I HAD TO TAKE THE CAR AT 4 TIMES, and after all, after 2 weeks the light came on again, I called them and nobody answered the phone !! I went in my mechanic and had to change the engine of the car $ 3000 !! and they told me they would not pay even a penny! Stay away from this store !!!

Your salesman, Chris Uhles is absolutely wonderful! He is patient, knows the car, a mini enthusiast, and really helpful on advising me to choose the right model. I love the car even though it’s ranked #8 for being pricy. My only drawback is when I sign the papers, I found out the 3 year maintenance doesn’t cover anything except oil change,which is only once a year. I learned that mini uses cheap brake pads that may not last 18,000 miles. That pouched a big hole in my buying experience. Car manufacturers don’t take pride in their cars anymore.

Incredibly satisfied w/ service and friendliness of everyone we encountered. Happily surprised to find our item was covered under warranty and our Mini was even washed after service. We’ll return for sure. Thanks!

I am very unhappy with my recent experience. I have an alert with a car on a auto hoist. I asked that it be fixed. The dealer came back , saying that it need a new battery and it would cost over $400.00 dollars. In addition, they made up stuff about needing additional work. It was stated that this was needed, because something might happen. This is being very dishonest. Also, while driving home on the freeway, my grill on the front became detached. I had to pull over and snap it back in. It could have come through the windshield. I called the dealership, but they didn't seem to mind much. I asked for a car wash. I don't think they did, as it was still dirty. I am not happy at all.

Bought two cars from them, both times it went poorly. Once they have your money, the level of service and support they offer is either nonexistent or downright offensive. Purchased a used MINI, and upon delivery it smelled okay. Got it home, and the car REEKED of cigarette smoke. They offered to "clean" it, but no amount of cleaning would get the scent out, and I'm allergic to smoke. After going to the State board that oversees dealerships, they finally decided to let us trade it in toward a new 2018 MINI. They sold it to us, and on our drive home it gave us a "replace battery" warning signal. Once we finally were able to take it into a MINI dealership to get the battery fixed, LV MINI refused to cover the cost of the new battery that broke while the car was on the truck being delivered to their dealership. So I'm out $500 for a car that is still new, under warranty. Never, ever buy a vehicle from this dealership.

Dawn in service is the best. She always ensures I am taken care of!!!!

I take my car there only if there is no other choice.

Very happy with the service department.

Kevin has been working with my family for the past two years and my Husband and I can’t say enough about his professional demeanor and genuine approach when we come in. Mini has an irreplaceable asset in him. The service is always quick and efficient and we always leave knowing our vehicle was serviced with high standard. Thank you as always!

I went to get my Headlights coded on my Countryman and even got a key for my roof rack cut... They were really helpful and the prices did not break the bank.

They scam everyone that comes in and they sell used cars that dont even run!

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I did not buy a vehicle or visit them yet I am being spammed with emails asking me to complete a survey so here you go. Please incorporate an email check like most other outfits before you start spamming to insure your client gave the correct email.

Highly recommend to stay away from their service department. Seems like the advisors are train to get your money anyway they can. I’ve been asked to pay for maintenance items that are covered by warranty multiple times. And most recently brake fluid, which was also covered under warranty. but they only informed me when my warranty is out. How convenient? And when I contacted Mini NA, they asked me to go to a different Mini dealership. I was there is one around. Thanks to the great service experiences, we will have to sell our beloved Mini and just get something else.

Louis and Martine were excellent. Great customer service. Highly recommend.

Our sales person was very helpful and pretty much answered the questions we had about the 2017 Buick that we did purchased from you. The only thing we didn't like ,is this car does not come with a spare tire and the other problem was the Buick did not have a owner manual , witch eventually was taken care of buy our sales persons boss who did get us a new manual,but not until we threatened to cancel the sale .

I purchase my Mini Cooper side and seen from the island of Hawaii during a volcanic explosion. Xavier and Chris service managers in charge of Finance were able to provide instant financing to me over the phone when I arrived in Las Vegas they had my Mini Cooper waiting for me and it was a beautiful. today I'm back to put on my permanent license plates and the service department you can ask for a find a group of people there decent and kind people and I felt like this was an emergency to me because I don't have a license right now and they treated me like family. in my 61 years of life I believe that this is the best dealership of ever had I hope you'll come there and give them your business this is Tom Mann National geospatial Intelligence officer

Great services.No rush,very patient ,fills like a family here.

Excellent experience from test drives to reviewing best options from buying used car through to finally deciding to lease a new car. Got a great deal, only slight disappointment was promise of racing stripes or tinted windows fell though as exceeded total discounts.

My husband and I were looking to buy a Mini Cooper for me and we started communicating with Chris Uhles by email. He was very attentive and professional from the start, answering all of our questions and presenting us with the several options they had. When we went there last Saturday we had a great experience. I am from Brazil and have been in the US for over 5 years, so I don't have a great and lengthy credit history, so I wasn't sure I was going to get approved to buy a car. Luckily Chris and the staff went above and beyond to help me with the process and At the end of the day I became a proud owner of a limited Oxford edition Mini Cooper! Chris Uhles made sure I understood all of the perks and the car's functionality before leaving the dealership. On Monday I had to stop by their service station because I was having an issue with one of the tires. I got prime service and was well taken care of! I am very happy with Mini of Las Vegas, Chris Uhles, and everyone who works there. They are definitely a team who will work with their customers to see them happy.

I have bought used 2015 Audi TT about a week ago the rear tire blew out within one week of driving less than 100 miles, extreme frustrated it happened on the high way almost risk my life. Convertible top doesn't close all the way, and passenger air back sensor is on all the time I believe that Automation does not inspect used cars properly and risking lives in danger. whats the point of paying used car with no haggle then?

I have bought used 2015 Audi TT about a week ago the rear tire blew out within one week of driving less than 100 miles, extreme frustrated it happened on the high way almost risk my life. Convertible top doesn't close all the way, and passenger air back sensor is on all the time I believe that Automation does not inspect used cars properly and risking lives in danger

My husband and I were looking to buy a Mini Cooper for me and we started communicating with Chris Uhles by email. He was very attentive and professional from the start, answering all of our questions and presenting us with the several options they had. When we went there last Saturday we had a great experience. I am from Brazil and have been in the US for over 5 years, so I don't have a great and lengthy credit history, so I wasn't sure I was going to get approved to buy a car. Luckily Chris and the staff went above and beyond to help me with the process and At the end of the day I became a proud owner of a limited Oxford edition Mini Cooper! Chris Uhles made sure I understood all of the perks and the car's functionality before leaving the dealership. On Monday I had to stop by their service station because I was having an issue with one of the tires. I got prime service and was well taken care of! I am very happy with Mini of Las Vegas, Chris Uhles, and everyone who works there. They are definitely a team who will work with their customers to see them happy.

Dont buy a mini unless you got money to burn. Worst resale value since Yugo in 1980’s. Extremely cheaply made, although its very fun to drive. Definitely a high maintenance car, like all german cars

Terrible, cold, detached, uninterested greeting by staff especially by the service rep Roberto who was assigned to me. It seemed as if none of them enjoyed being there. I took my car in on Friday, 9/7 for an oil change. After about almost two hours Roberto tells me they can't do the oil change because my oil plug has been stripped. Mind you, Mini of Las Vegas has been changing my oil for the past 6 years that I have been in Vegas. To make the long upsetting story short, after some back and forth with the service manager, they agree to take of it but I have to come back some other day. Four days later I show up and I am told I don't have an appointment. Apparently Roberto didn't bother to enter it into the system. Thankfully, Kevin Murray was able to schedule the oil change right away and I was out in a couple of hours.

This dealership continues to disappoint. Made a service appointment over a year ago when it was in last time for Aug 2018 . I get there in Aug and am told it was too early for warranty coverage and had to make another appointment for September- which I did. Went there yesterday and waited over 4 hours for service. If someone had said it would take that long would have made arrangement for a pick up or a car. The service before this one - again warranty maintenance service - they forgot to put in my GPS code, so my GPS wouldn't work. When I called for it, two weeks later they still didn't have it. Tired of waiting I called Mini in Santa Ana Ca and got my code immediately over the phone! A week after that Mini Las Vegas called saying they were still working on the code!

Dawn was quick and easy to work with on my maintenance and changed out a water pump on warranty

Had a fantastic experience with the entire team at Mini Las Vegas. As someone who was leasing a car for the first time, I had a lot of questions and nervousness about making a decision on a new vehicle. Not only was Erick thorough and patient, he and the sales team made me feel comfortable throughout every phase of the process. There was a genuine sense of care and no feeling of ‘pressure’. I left feeling like I leased the exact car that I wanted and Erick and the team made that happen. Truly a great experience from start to finish!

Beautiful showroom, huge selection on the property. Only 3 convertibles. Very friendly and helpful salesmen and staff.

Service was good, but attention to detail was disappointing. I took my JCW in for maintenance and body work. As the maintenance portion seems to be all well, the body work needed better care from tech. I know this may seem trivial to most, but when they replaced my front cracked grill, the forgot to replace my JCW placard. I also had an inlet duct replaced, and when you look inside of it, you can see huge chips of missing paint. Again, probably trivial to most, but I take great pride in the care of my JCW. Also, I detailed my JCW prior to dropping it off, and for the $3k I spent to have everything done, you could have at the least given me my car back clean. You knew I was coming to pick it up. Very difficult to give 5 stars at this point.

Over all I had a good experience at this dealership. This isn't my first mini and as usual the sales staff and finance officer were right up to mini standards. Not pushy, they explain everything clearly, and they don't try to rip you off that much. The salesman made the whole experience pretty painless and I appreciate the fact that he was not pushy. The only negative thing I experienced was with the financing. They gave me an interest rate that was really high but I wanted the car. I figured I would just refinance it Monday with my credit union. Driving home I got a call from the dealership saying that BMW Credit offered me an interest rate that was right on par with my credit union. It all seemed a little too weird to me but I took the lower interest rate anyway. Thanks Mini of Las Vegas I'm a happy mini owner. See you in 4 years.

Had my first service on my Mini. Was treated like family. Thanks guys.

they treat you like you drove in the service bay in a Rolls. Great folks. Thanks Kevin.

Excellent customer service from the time you walk in. They are not pushy, you can take all the time you need to make a decision

I am extremely dissatisfied with the customer service I have received thus far if you can even call it that. This is the worst customer service I have ever experienced with any car dealership and I will never buy a mini cooper again nor recommend it to anyone. There are so many disappointing and upsetting interactions from the moment I bought the car till now and I am so frustrated and disgusted that there isn't enough time or space in this comment box to write them out properly. I haven’t even had the car a month and I don’t want it anymore. Time after time, their team continues to disappoint and waste my time. A serious evaluation needs to occur.

Everyone was awesome and I love my car. Thanks Erick!

Great job.

Back for more stars Yey!!! Just like I said on the review... that I promise to come back to give you the feed back. I got my mini and I have driving him for a week now. I already in love with him 😍😍 and thank you everyone Chris sale manager , Erick , Luis for taking a good care of me and my mini. Love you guys😘😘

Good service. Always great advisor, Dawn.

I will bring my mini back.

Dawn is FANTASTIC!! She explained everything that was done in a way that I could understand. Incredibly personable and professional. So happy to have my mini fixed!!

The worst dealership and people I have ever seen! What a joke keep you at the dealership till 10:30 at night just to send you home with nothing they have no clue what they are doing!

Everyone was 👍

Major disappoint. Over priced, none flexible financial choice menu. Plus time consuming no deal drama.

Why do they do the things they do? Typical car dealership experience! Buyer beware!

They will over charge you and make you wait all day. Go elsewhere for service.

I loved my first Mini, and I love my new Mini! Mini of Las Vegas makes a generally not fun experience, really really fun! My sales guy Chris Uhles made it a very enjoyable few hours. So happy! :)

I took my car in before work they said it would take 4hrs for a tuneup. The told me they would have it done if not sooner. I waited 50 minutes for them to give me a ride to work. I asked when they could pick me up to get the car nobody had an answer. Called me to offer 5 services that totaled 5,546$ that I NEEDED, don’t need. No shuttle to pick me up so had to take a lyft from south Las Vegas to the west side. No customer service, did not deliver on service promised . Will never go back...

Best service evaaaaaaa!

Very friendly service dept and they get the job done. That's appreciated and brings me back. Thx.

I did NOT have a good experience at Las Vegas Mini, and definitely wouldn't recommend it. Travelling out of state to pick up a car and with the HUGE sales event going on, things should have ran much smoother. There was no sense of urgency, no regard for my feelings and frustrations, and frankly, I felt as though I was being treated differently because I came in by myself with no male "help". They had about 15 customers who wanted to purchase and 1 (ONE!!!!) finance person. The only pleasant encounter I had was 4 hours later, with the finance person.

Worst customer service I’ve come across, and when those people at the location don’t know what they are doing and you try to get a hold of a manager or corporate they never call back after leaving plenty messages for a call back to resolve the issues their rude staff created

A dealership that treats you like family!!

Louis the sales advisor was awesome and helpful as well as Donald the finance manager great guys..... The Whole staff was awesome....

Chris Uhles, Donald and Chris were all so incredibly helpful. Chris U. Made the process so smooth and fun! He's incredibly down to Earth and not pushy in the slightest. He's so nice and fun to talk to! I highly recommend him. Everyone was great and I'm so happy I got to work with all of them! Thank you thank you!!

Chris Uhles, Donald and Chris were all so incredibly helpful. Chris U. Made the process so smooth and fun! He's incredibly down to Earth and not pushy in the slightest. He's so nice and fun to talk to! I highly recommend him. Everyone was great and I'm so happy I got to work with all of them! Thank you thank you!!

Excellent place to do business All my questions and minor repairs were answered and fixed in a very expedent manner Thanks to all in the purchase of my vehicle I would highly recommend your business to anyone!!!!

Very good service and friendly

Service department was great! They shuttled me home so I didn't have to wait for my car too long. The shuttle driver was very nice and so were the other employees I interacted with. Car was done right when they said it would be. Thanks!

I've never delt with an unprofessional dealership until I made the mistake of coming here.

Just awesome staff great people and friendly with no pressure

Highly recommend dawn in the service department i had a 2002 mini s model with a check engine light on she helped me out and finally was the only place to solve my issue with the car now my vehicle is registered thanks to her. Basically made my visit very easy no pressure on repairs and explained what was needed for next visit.

First service experience for our 2016 Clubman, it was great!!! Service Tech Matthew Bland was courteous and professional.

Mfk

Dawn in service is the best, she is the only one to ever work on our mini. She is so good I started taking my BMW to her for repairs when i found out she had to BMW certified techs

The service provided by Las Vegas Mini was excellent. They kept me posted on the progress of building & shipping my new JCW Countryman every week. .

Simply a great service

Went with a grip of cash to buy a nice 07 Acura RDX nothing fancy. Everything went smoothly until I purchased it. When I started driving the vehicle to hear a metal clunking noise didn't sound good so I took it back within 24 hours they explained to me that they think it's a loose hood but they don't want to spend the money to fix it. To make this story short I took the car drove it a few more days and found the whole dash light up with check engine lights and etc. The car started acting funny and when I returned the car they pushed to have me to keep it and even tried to sell me a warranty which didn't cover my issues I was having. Then the salesman Chris Uhles......tells me to get out my own way and to go for something less baller status and get a car like a Nissan Versa. In other words get your head out your ass and go get a whatever car I try to sell you. Never will I buy a car from this place again. Over 7 car purchases new and used never had the issues I had here at mini of las vegas. Don't buy a car here they are cheap and will break down but don't worry they will clear all the light before you buy it in hopes you'll never notice the issues.

Great customer service and speedy efficient work. They saved me 40% from the price of a misdiagnosis by another mechanic shop. They properly diagnosed my baby and completed the work within a few hours.

Dawn Marie was great. It took a while to find the oil filter for my car, but D

They were very helpful and very into helping my handicap Dad find a car that works best for him.

The service was amazing, the way Erick Arellano treated us was extraordinary. He was able to answer all of our questions as well as he helped us choose the right car for our needs. I would definitely recommend Mini of Las Vegas if your looking for a car and want excellent customer service. Thank you for making our experience great!

Traded a paid off car for another vehicle here. Bought an extended warranty because it was a used vehicle. Long story short had serious issues with it and got another motor out of the warranty. These guys kept my vehicle for an extreme amount of time and kept changing the days that I would get it back over and over. Finally get the car back “fixed”. Two days later look under the hood and there was oil everywhere. So I brought it back in. They tell me it’s a bad turbo and intercooler and there is nothing they could do for me. So I’ve been paying the car payments and full coverage(because it’s financed) insurance on a car that I cannot drive and can’t afford to fix for months now. You guys did a great job of draining every dime you could have from me. Profited off a car that I had paid off, got me financed in another car and then once you got your money the “customer service” ended. I hope karma truly does exist. Great job mini, great way to take of your military. You guys aren’t sorry about anything so don’t act like you care now because I put up a review. If you guys really cared you would contact me and try to fix it, instead of giving me and everyone else that same old reply message.

My wife and I ordered her "Dream Car" from Mini of Las Vegas. We were so fortunate to have Chris Uhles as our sales representative. He was invaluable in guiding us through the order process and kept us updated throughout the entire build and ship process. Easily the best car buying experience of our lives. Thanks Chris!

I have a 2018 JCW Countryman and the vibrational rattling is unbearable and the brakes squeal. When I took my car in to be serviced, none of my complaints were addressed. The service rep handed the key back to me and I had to remind him. I don't think they even looked into it and he was going to just hand the car back to me with a fluid change. Upon reminding him, he just said the brakes squeak because they're big brakes and the guy takes a look at the back of the car, shakes some stuff around, and says the rattling is coming from the license plate cover. So he removed the cover and just slapped the bare plate on the back of my new car. Not a good look. And did nothing to solve the rattling issue.

Parts department exelen.

Very helpful and accommodating staff, very nice and clean showroom. I'd buy a car from here.

Awesome!

Salesman was courteous, very helpful and not pushy. They have a nice, clean facility with a modern feel to it.

Jerome Battilega and Xavier Taylor continue to be outgoing and informative when necessary. This is a premier place to do business and being a part of Autonation makes it even more reliable. Quality vehicle at fair prices!

Really friendly dealership

If you need service at MINI, you should ask for Dawn Sutton. She is the best there is!!!

I wouldn’t recommend buying a car from here at all. My car ran well for about 2 weeks and I’ve had problems ever since. This is the third time I’ll have to take it in to get serviced. They won’t give me an appointment over the weekend so right now my car is sitting outside, can’t drive it. Then when I take it, they don’t even give me a loner or cover a rental. Super inconvenient. Worst decision I’ve made. I also referred my friend to this dealership within that first couple weeks. He purchased a car and the same thing happened. His car start malfunctioning within weeks. They don’t care. This is sad.

Before I would ever buy a car from MINI Coupe I will take the bus they tell you it gets a full safety check and everything's in order and it is detailed that is a total fat lie 6 months later down the road my daughter needs control arms a water pump power steering pump front and back brakes and rotors. This is my daughter's first car she bought cash for $22,000 and an extended warranty for $4,200 and she is being screwed directly up her ass please stay away from this company

I wouldn’t recommend buying a car from here at all. My car ran well for about 2 weeks and I’ve had problems ever since. This is the third time I’ll have to take it in to get serviced. They won’t give me an appointment over the weekend so right now my car is sitting outside, can’t drive it. Then when I take it, they don’t even give me a loaner or cover a rental. Super inconvenient. Worst decision I’ve made. I also referred my friend to this dealership within that first couple weeks. He purchased a car and the same thing happened. His car start malfunctioning within weeks. They don’t care. Don’t buy a car from here, please.

My father bought used car there about 5 months ago. There were a few things mechanically that needed fixing. One being an oil leak. They “fixed” it and my dad took car. He does not drive very much so after while he noticed it was still leaking. Took it back and they checked it out and said they fixed problem. It continued to leak. So my dad took it to Toyota( make of the car) and they told him where it was leaking and it was a big fix. Expensive. he took it back to your shop and had it checked out. The bosses got together and said they were not going to fix this. That they fixed what they said they would fix. So now, I’m going to go to battle with you! I’m filing complaints with AG office I’m going to the press and I’m taking on Social media! These are people on fixed income that live paycheck to pay check and are being taken advantage of by your business!

Always friendly and professional

Chris was very courteous and professional in helping me to select the right certified pre-owned BMW from a wide selection of vehicles. No pressure sales tactics, as MINI's policy is a "no haggle" what the vehicle price is listed at, is the final sales price. Martin handled all the financials with professionalism. The best car buying experience I have ever had!

Great deal on 2018 model sedan just under 16 grand

Friendly staff. It was a long process but worth the wait.

Took my Clubman in for service. Dawn was the best -- organized, efficient, friendly!

Awesome experience! Chris Uhles was such an awesome guy to work with. Being from out of town he sent several videos of the mini. He really took care of us! He was able to help us get everything done online before we came down. We arrived at the dealership, did a quick test drive, signed the papers and out the door. This is how you buy a mini! Thanks Chris.

Derek (salesperson) and Jerome (finance manager) are awesome. Very professional and transparent. If you tell them you've bought a car before, they will get you out of there fast, without repeating info you already know.

great service, wish I would stop getting spammed with review surveys though

I love my new Mini Countryman! It has they conveniences I needed and more. Chris and Dawn are the best dynamic duo!

Service has been great... only drawback is the price to maintain the car... however, it is to be somewhat expected... they are sports cars after all ... I did have some issues awhile back ago, but they stepped up and took care of it... cooperation and communication has been above and beyond... at least for me!!!

I would give them 10stars if I had the choice. As I've told them, this was the best auto buying experience I've had in my adult life. Starting with our sales rep to our finance rep to the service department. I would recommend any one of my friends or family members.

I have to say everyone there from Sal to Xavier were great people thanks for everything and appreciate not a lot of bulshit.

I'm having a pretty bad time dealing with the service crew at the moment. This place will run you in circles and never follow up with you. I just recently bought a car here, so I'm a new client of theirs. I brought my car in four days ago to be serviced and haven't gotten any straight answers concerning a clicking noise coming from my transmission. Its currently sunday the 7th, I made an appointment for thursday the 4th at 1130 with a mechanic named Matt. I left the car there as they said it would take all day. All day Friday I received no calls to update me. I waited until the next day, still no calls updating me. I grew impatient and called them around 2pm, Friday, and spoke to John who told me he " just overheard Matt talking about my car just now to to another tech" but the receptionist I spoke to just before hand told me my mechanic, Matt, was off. Somebody lied to me. Next, they said they would call me back in 10 minutes to give me more info. They never called back, leaving me to call back around 4:45pm, Friday. This time they told me they have to wait until Saturday to cold start the car and diagnose it. Why couldn't they do that Friday morning? Furthermore, I know the symptoms don't just happen at the cold start of a new day. They told me they would call me on Saturday to follow up with more info. Again, they never called me. Now its sunday, they are closed, and I have no way to drive to work until they fix my problem. What's the point of paying for a warranty if they won't fix your car or give good customer service? As a new client, and someone who is management in a customer service industry I expect good service, they have left a very, very bad impression.

It's amazing how much information they need to tell you.

They offer great service

Only mini dealer in LV so hard to compare. Just personal experience they make ok deals on new cars no deals on used (company policy) check out some other mini dealers in neighboring states to shop around. Most staff was pretty chill but if they will move ANY used mini and let you fall back on the warranty. So buyer be ware. New ones your good used is just a bit shady. Shop shop shop around :)

Sadly I could never buy a mini cooper from here. Inbok Choi's was my boss at Tiger transportation and owes me my last paycheck plus reimbursements. I also had to pay 150. a week for 6 weeks when I was suppose to be a team driver and get 7000. miles or better total which never went over 3000 miles and other driver did 700 miles. So I'm owed that money back also $900 and owed for the $350. from the layover and detention on the safeway load. + from Auburn, Or. to Bellingham, Wa. + $100 for 2nd stop Portland, Or + mileage to Chambersburg, Pa. deliver + take truck home and unload + deliver truck to Ryder in Mansfield 3585 miles x .40 = 1434.00 +100. +350. =$1840.00 is what I'm owed + the $300. in receipts I sent you. For a total of $2140. + $900.= $3040 + interest. This money has been owed since 4/5/17 I have asked to be paid. and he won't pay me. If I took it to small claims court I would have to pay for it and take off work 3 separate days. Inbok Choi's knows I can't afford that. I did call Inbok Choi's and Inbok Choi's told me to do what I had to do. I have done everything I could do. I did not want to be put in this situation. I was given no choice. Inbok Choi's lives in a gated community and works for Mini Cooper of Las Vegas while not paying his bills. While I work harder then ever to pay mine. Inbok Choi's is a liar, cheat and thief. Do you really want to buy a car, from a place, that hires someone like Inbok Choi's? Mini of Las Vegas knows he owes the money and won't tell him to pay it. They gave him a job to live in his gated community and cheat people out of money. Don't encourage cheaters, liars, thieves and scammers!

Great ssles people but over priced

Helpful and courteous employees.

We drove down from Utah (120 miles) and at first the person there indicated he might not have the part in stock! That was a REAL frustration. I would suggest he makes no comments on that until after he has checked. Also things like this should be made aware to the customer BEFORE an appointment is made; I certainly would not have driven all the way down from St. George if I thought the work might not be done. Other than that, the service was excellent, and all staff were very helpful. The loaner was very nice, but somehow did not drive for me like a MINI! I guess that is because I grew up in England and expected a certain drive that our present older MINI has!

Great service from the folks at Mini of Las Vegas. Went smoothly without any pressure. Loving my new car!!!

Felt like my concerns weren't answered. Engine light came back on 2 day later??

We walked away with a good deal. Everyone was nice.

Salesman Chris Uhles is superb. He does everything in his power to help you understand the car, the transaction, and sort out any questions or needs after the sale as well as before.

Best friendliest Dealership in town. Dawn is the most amazing customer service rep ever and it’s why I’m now driving my second Mini

My dad purchased a car with $1500 down thinking all we have to do is wait for the green slip. We were at the dealership from 0930 to about 4pm....After a week and a half or about two weeks of waiting, no call or anything so we decided to call. Two days passed, we got a message, " Oh have your parents come down here, their monthly payment changed, went down". Next day, my folks went there just to be told..... Sorry we need more money, about $600 more coz allegedly no bank will finance... Mind you, my folks were approved at a decent rate when they purchased the car about 2 weeks ago. They made my dad like the car, let him drive for two weeks, and do that? Ask for more money? We were even told, you can return the vehicle etc if u like... My folks didn't have a choice but to put extra $$$.. Few days before the temp plate to expire, my folks finally got the green slip. Martin was the easiest to deal even put gas in my dad's car as agreed upon. Prior to this, we just purchased a vehicle for my family, went to a small dealership, by Trop and Jones( trend auto),never experienced any hassle compared to my experience dealing with MINi coz I was helping my folks.

The best car buying experience we've ever had! Chris is excellent in every way! Our Mini is exactly what we wanted!

Got a ticket test driving one of their cars it had a broken spedo and they didn't want to take care of the ticket. Cost them a sale.

Donald Chiao at MINI Las Vegas is an excellent sales representative. He greeted us within a few minutes of arriving and walking around the used cars. He was very polite and courteous. The car we originally wanted to look at was actually in the process of being purchased by another patron, but he was very prompt to offer to check his and partner dealerships inventory for cars that were similar to what we were looking for. He stayed after when he was supposed to leave to make sure we found what we were looking for. We will definitely refer our friends here if they are looking for another vehicle.

Great service so far! Just purchased a used vehicle and I love it! I haven’t had any issues so far and they’ve made contact several times to make sure I’m satisfied. I appreciate the service and feel I can go to them if needed. Thx MINI of Las Vegas!

Bought a 2017 Countryman S last month and I love it! Chris Uhles was the best sales person I think I've ever had in my car buying history - very knowledgeable, helpful, and honest about all aspects of the car, my trade, etc. I also received a credit to get my car "wowed" and Chris helped me with that too and now I love it even more. Took my car into the service dept. for the wow visit and they were super nice and helpful! I am very happy with my purchase!

Great sell men. Good used Certified cars

Awful! Matt was a total Dick, told me 5 different prices then decided he would Discount and 'meet me in the middle' from $200 when he originally told me $80 over the phone. Than Mike who was just cleaning his truck the whole time that they forgot to do one thing I asked had such an issue fixing it! Only good thing about that place is Shadow, super nice dude.

Great experience! Thank you Inbok and entire Mini of LV Team!

Horrible service from the service department. Scheduled appointment and waited six hours only to find out needed to be rescheduled because warranty parts not in stock for power steering recall. Hopefully they get it right on the second trip.

Every bad thing you've ever heard about a car dealership rolled into one place. They've lied at every opportunity during the lease of my 2016 MINI Countryman. I have walked out of the dealership more frustrated than when I walked in on every occasion I've been there. I love my car, I just wish I would have gotten it from literally anywhere else.

Great place! Great cars! Nice people!

Mike McBride was very helpful and really knows what he is doing

This would've been a higher rating just because it's mini. While I was there the sales people were friendly, but more focused on the upcoming mayweather fight, than customers.

Service is friendly, knowledgable, patient, and not pushy. The online inventory tool helped me find the perfect Mini at a fantastic price. Was an easy and enjoyable car buying experience.

Picked up our first Mini last week. What a pleasure to work with Chris Uhles our salesman elite. We ordered our 2018 Mini Countryman S back in June and waited for the car to be produced and shipped. The wait was worthwhile. What a wonderful car. My wife and I are taking turns to drive it. So much fun.

Absolutely loved Mini of Las Vegas. They were great to me, my family, and of course, my mini.

Car was serviced and delivered on time.

I love my Mini Cooper and the service!

My wife and I are on our third mini at this point. She drives the 2016 four door Mini Cooper and I drive the 2012 Mini JCW Coupe. We have our services done at mini. We have tried other places and we always go back to mini to actually have things done right. You pay for what you get.

It's the worst business place specifically for foreigners and don't understand the deal they put you on they are worst than scammers whatever word can describe it. They screwed me. I even file compliant at DMV and suggested to bring channel 13 .but I just let go because I can't afford lawyers expenses and I have family depend on me .

Just purchased a 2013 MINI Cooper S 2 Dr and I LOVE it! My salesperson Jason was great to work with. I definitely recommend MINI of Las Vegas and would go back for future purchase.

If you want to go to a dealership that seems in no rush to do anything this is the place for you! They were not very responsive to my requests and disappeared while they were doing things. For being the only customer there having an appraisal on my trade in take an hour(I was promised 10 minutes) was unacceptable. I walked in having already test driven the vehicle I wanted and wanting to buy one would think this would take an hour maybe two if you have some gabby sales people. No for the 3 hours I was there I had 15 minutes of human interaction and that's including 8 minutes of paperwork at the end. Then when I received my truck at the end they did not even bother to wash the bed! The sales person asked if I would like to wait for them to wash it again. I think I would still be there waiting. The deal I received was ok nothing to brag about. Unless they have the vehicle you want and you don't mind wasting your time and being largely ignored and run around I'd stay away

Been four years lm,part of mini Las Vegas family and lm very satisfied ,happy ,everything is been ok with my mini and whenever have a question about anything l been help by my mini amigos of Las Vegas,thank you Dawn Marie for all your attentions, let's keep motoring together. Saul montoya.

Best car buying experience in awhile... Outstanding establishment!!

My personal experience at Mini of Las Vegas was amazing. Chris U. was the salesperson who helped me out with my custom JCW over a series of months, keeping me updated with all the information I needed. It was very clear that he is passionate about his job and satisfying the customer. When my car arrived, he and the staff at Mini make sure I got the best deal for my car and everything I needed to ensure my mini experience was grand. Every issues I had with the car was quickly looked into by the service staff. I shopped several Mini dealers across California before finally deciding to go to with Mini of Las Vegas. I thought that everyone there was extremely helpful, and very pleasant to do business with.

Awful Customer Services. I bought a car from this dealership last month and few things were broken which they told they fixed it before I bought a car. So I tried to get fix those but they never gave me an answer. They always say we need to check with manager and will call back but never get call from them. They finally decided to not pick up my phone LOL They did not even do smog test when I took off lot. I had experienced that purchased car from Autonation in other lots but never had a trouble like this.Just only at MINI LAS VEGAS. I wish I can return my car.

So far my experience driving my new clubman impressive the sales person excellent.

My 2007 Mini was brought in warranty work on the front passenger seat sensor that beeps when a passenger is sitting there and not using their seatbelt. This sensor often beeps when no one is sitting there and the solution is to attach the seat belt. I had a 7AM appointment and dropped the car off the previous day. About 9:30 or so service called and said their tech was investigating the problem. I don't live in Las Vegas, NV and can't stay in a hotel indefinitely waiting for the repair to be fixed. About 1PM I went to Mini to check on the repair. The car was sitting in the repair area and not being worked on. Service said they would check with the tech. Service replied the tech did not know what was wrong with it. We informed service of out situation and a polite argument about them not working on it commenced. Service said the tech needed more time to investigate the problem and I said they were no working on it. About 2:30PM the car was still not sitting in the lot and not being worked on. I took the car and left. Mini of Las Vegas, FAIL. If a car has a 7AM appointment, then work on it. Mine repair is always difficult to work with. The sun/moon roof hasn't worked for a few years and Mini won't fix it but offers to replace the whole roof for big $$$. Complaints have been made since the warranty was in effect. The radio display has crapped out. Work is best done by a non-mini mechanic. We went to Mini because of a recall letter. FAIL.

The crew at MINI of Las Vegas are the most professional I've met to date. This is the type treatment that guarantees customers continue to love their Mini and come back for more :-)

Overall great experience for my first time in. Kevin and Shadow were awesome to work with. Kevin made sure I had a loaner car so I would say exceptional service.

MINI just blew my mind! Yesterday was a routine check up. oil change, check tires, brakes and whatever they can find like tire rotate. Shadow is the customer representative I have always gone to. Yesterday he just went above and beyond not just by giving a complementary car wash (which by the way he always does) but by letting me take home a brand new foldable bike! (Yeah surprise!) I don't know what I did to deserve what he did but man I really appreciate it! He just said I was a good customer and thanks for being patient. Some context: this is not the first time I had a routine service with shadow. On a previous occasion something was wrong with the fuel tank of my car which meant it had to be taken in for repair but even though I wasn't able to use my car they provided a loaner car anyways. So it was all good. Anyways. Thank you MINI thank you shadow! 🙏🏼

Wasn't pleased. Was just there to look at a couple of cars while visiting Las Vegas and the salesman literally stalk you. No matter how many times I said I didn't want to sell my car or buy a new car, they kept trying to get my information. Very unpleasant experience

Easy in easy out

Mahalo Nui to Dawn in the service department, I appreciate you responding to my questions ASAP! To Matt in the service department for taking the time that was needed to repair my baby blue. Sandra at the payment desk. You made sure I was taken care of while I had to wait. I definitely had a great experience with Mini of Vegas.

I might recommend to please do your research first before you take your car into any repair shop. If you are covered under warranty, then please take it to the dealership, but make sure you know what is covered on the warranty! My car was treated pretty darn good at Mini of Vegas, I appreciated the Service Manager giving me a call before my car arrived to tell me it would be in good hands. From Dawn in the service department for responding to my messages, to Matt in the service department for seeing my car through the final repair, while I had no choice but to wait, to the person who repaired my car, to Sandra for letting me set up my temporary work station in the waiting area. Mahalo Nui to all of you! My car was clean when I left and is getting better gas mileage than when I brought it in, it really needed that fuel pump!

So happy with my new 2017 Mini Cooper S hardtop! Went walking around mini not expecting to purchase but fell in love with the sleek design and amazing drive of this little fun car! Worked with Adrian, he's young knowledgeable and was extremely helpful with my purchase. He didn't push to sell anything I wasn't interested in and he was very patient as I test drove a few different cars. All and all my experience at Las Vegas Mini Cooper was very awesome! I even won a NEW BIKE from JOSH the Service Manager! So freaken cool and unexpected. Keith in parts took care of me a week later by installing an original mini phone holder into my new car. Exceptional service, best car buying experience by far!

Car not as advertised, COMPLETELY REPAINTED!!! BUYER BE WARE!!!!!!

Chris has been fabulous. Car is amazing and so fun. Can't wait for our 2nd date to learn more about the car.

The service I received at MINI of Las Vegas was exceptional. Becoming a widow makes it hard to trust services that my husband always handled. Shadow took great care of my needs completely, actually 100% better than I expected. This was my FIRST service on my mini. Shadow explained every thing that was necessary to do in terms that I understood. Having her ready for me to pick up on time in something I never expected. Thank you for making it happen..and your departments exceptional service.

Great Experience! Derek was awesome. Thank you again!

I brought my used MINI in for service and was blown away with the level of customer service I was provided by my service advisor, Matt Bland! He was super friendly and very accommodating! He made me feel like I was bringing in a brand new Porsche for service. I cannot fully express how impressed I am with MINI and Matt...because of him, I am a MINI customer for life.

Shadow" is an EXCELLENT ADVISOR in service. Everything was done as promised, on time and my car was washed. Highly recommend!

Brudda shadow is always taking care of my mini S in top shape.

My Mother in Law (MIL) and my nephew purchased a vehicle on April 30th, 2017. They still have not received their green slip. They were dealing with Jonathan Lobos tthen after many unreturned phone calls we were informed he is no longer there. She has been dealing with Donald now and still jumping through hoops and the green slip no where to be found. When my MIL asked for an extension plate until they figured out all the info on their end they told her it is not needed so they have been driving the vehicle with an expired purchase plate. Hate to tell you Donald it is needed, a cop can pull you over with the expired dealer temporary plate and give the person driving a ticket? My MIL was also told no need to pay the first car payment since the verification was in process and taking longer due to the bank policy on what and how they could verify. Well today my MIL called to check if the green slip was ready....Yep SHE called they DID NOT call her and they stated she had to rush and pay the car payment today by 4 pm and they would release the green slip. Seriously what if she didn't call them and guess what still no call from Donald at the dealership? What happens when they go to register the vehicle? Will they pay the fees for being late? I left a message for their GM today we will see.

Matt, Kevin, Shadow, and Dawn all seemed very nice and helpful. Was just an oil change visit and the first time being there.

My beautiful car! I can't say enough great things about my experience at Mini of Las Vegas. Chris, my awesome salesman helped me custom build the perfect car for me. I loved how I received updates throughout the whole process and when my new car arrived I was treated like a queen :) Everyone has been wonderful, even the service department where I'm getting the fun extras added! Mini of Las Vegas rocks and I would highly recommend buying your Mini from there! In fact I've been telling everyone!

Absolutely hands down the best service department ever !!! I recently purchased my mini last September and I love it.I needed to have a service taken care while I'm in vegas so I decided to give it a shot. I'm so glad I did. These guys are so attentive and professional, and fast. I'm actually in the South Bay now but to be honest I'd actually plan a trip to Vegas again for any future service requirements. Hands down the best customer service ever !!! Thank you!!!

Not that great! Their not competitive enough for other Certified Mechanics in Las Vegas. Mini Dealer Service overprice and over diagnose problems of my car.

Not pleased at all! I bought a Mini Cooper brand new. Was assured there is a manufacturers warranty. On three occasions now I've been given excuses as to why I have to pay out of pocket - and the items were NOT standard maintenance issues.

I was very excited on my new purchase however the AC system had leakage. After contacting my sales agent he immediately corrected this issue and I am now pleased​ with my Honda pilot. Thanks Chris

Utmost courtesy and consideration for us MINI MANIACS while we wait for our babies to be reunited with us...very comfy lounge. Shadow is the Best and I have been welcomed to MINI OF LAS VEGAS MINI FAMILY....

Fast, professional and easy to book service for your Mini. Never had an issue when dropping off my car.

The automobile purchasing experience at the MINI OF LAS VEGAS was the best ever. No need to drive shop around anymore, just go to MINI OF LAS VEGAS for your next car and buy a MINI.

My salesman Jonathan and finance guy Jon was great. Both guys customer service was excellent and very helpful throughout the process. If you're looking to purchase a vehicle this dealership should be visited. Neither tired to sale me and that's what I liked most about my experience with them. I test drove 4 different cars before making my choice on an the Audi.

Had a huge bolt in my right rear tire and was able to bring into MINI of Las Vegas on short notice to get a replacement tire. Jerel "Shadow" Sucias is one of the reasons I continue to have my car serviced at MINI - he is always ready to help and does it with a smile.

I live in northern Utah and ended up with a bubble on my tire side wall on the trip down. The staff was attentive and took care of my vehicle (helps I have a tire and wheel warrantee). I'd go back for services

Chris was so patient and helpful! I absolutely love my new mini convertible. The whole process was a breeze I'll definitely be a returning customer!

Good experience. Surprised that was covered under warranty so didn't cost me anything. All representatives were friendly and professional.

Beyond my expectations. Everyone was very friendly.

First experience at MINI of Las Vegas and it was a great one! The entire service techs were helpful and informative for this MINI newbie. My personal tech, Shadow, was exception and was thorough in explaining what I had done and things I may need to replace. They do offer rides, but, I chose to stay and wait. They offer a very comfortable waiting area with snacks and drinks that make it a much more pleasent experience. Thanks Guys!

Only full Mini dealership in the Vegas valley. Friendly sales staff. Service department is always booked so call early to get an appointment. If you can ask for Shadow. He always has a smile on his face and goes out of his way to give you the best possible service.

Shadow is fantastic! Very personable & keeps you informed every step of the way.

Chris was a huge help! He knowledgeably showed me my options and allowed me to process my choices without any pressure. The entire car buying process from test drive to paperwork was smooth, easy, and enjoyable. The folks at MINI Las Vegas took great care of me and I am thrilled with my new car!

I bought a beautiful Mercedes SLK350 from Mini of Las Vegas. I worked with Jonathan Lobos and my experience with him was great. He was a no nonsense kinda guy and the process was smooth and efficient. Martin the finance guy was also a pleasure to work with, again informative, helpful and efficient. My over all experience was great and I love my car.

Derek M is a magician! He got us an amazing trade in value, and helped us find the perfect car for our family. I've been driving the new car for a week and I'm completely in love. Best car buying experience I've ever had. Thank you Derek!!

Was one of the easiest car buying experiences we've had so far. Chris was awesome in helping my wife with her new Countryman!

went in for my oil change at 9.45 am left at 12.10

Not honest

We were very interested in a car, but the salesman was rude, uninterested, and at one point held our paperwork with personal information waving in the wind and was hanging out with other costumer's next to their cars waving our papers in front of them :(

Great Service

Shadow is the best service tech! He takes care of my Mini Cooper every time she needs a tune up. The staff there is great and the service is fantastic.

Overall this was the best car buying experience I have ever had... Chris U. in sales was attentive, patient, eager and knowledgeable. The MINI staff in general was professional, friendly, and service oriented. (Far from the norm in the Vegas area, where customer service is overwhelmingly poor and unprofessional.) I would definitely recommend this team.

I arrived for my first appt. to have rear latch checked. The part was ordered and my car washed. I made a 2 hour appt. for the next day. I was in & out in 30 minutes. Overall my experience was Great.

Matthew was great as always. Love their waiting room and service. Always reminds me why I bought a Mini. Can't beat it. They continue to impress well after the sale.

Had appt. Mon. to check the hatchback LATCH. Ordered new one & made a 2 hour appt. for Tues. Arrived Tues. 8 am as planned and I was out of there by 8:30 am with new latch and washed car! Now that was awesome ~ ☆

Working with Dawn in the service department was a joy. When my MINI had some issues she took the time to discuss my various options always keeping my budget in mind. I encourage anyone who needs to get their MINI serviced to ask for Dawn.

Awesome experience!! Adrian was super helpful finding the car that I wanted and got me the perfect deal.

Chris was amazing to work with. His knowledge, patience, and kindness really made our experience buying a car the best one we had ever had. Thank you. This will be my second MINI, and MINI of Las Vegas has always had a terrific service department/dealership.

We started looking long before we were ready to buy. Alexa from Mini of Las Vegas had called and we were able to describe to her what we were looking for and the price range we were interested in. She called occasionally and kept in touch. One of her calls came on the day we ready to start shopping...a lucky day for all of us! Alexa Dolpies showed us some of the cars she thought we'd like and explained the differences of the models. She was thorough, thoughtful and professional. When we decided we needed the weekend to think things over, there was no pressure applied, just understanding. A whole new experience from a car dealership! The courtesy, respect and helpfulness of all the staff that we encountered was refreshing. We went back on Monday, Alexa met us, we decided which car we wanted and our new 2013 mini S convertible was purchased. It took less than 2 hours. Amazing! When we went to pick up the car, Alexa spent a huge amount of time going over the computer aspects of the car and making sure I understood them. Plus, she made sure I knew how to operate the mini, since it's our first. Love our new Mini and I have to rate this New Car Buying Experience as 'EXCELLENT' . Thank you Alexa Dolpies and Mini of Las Vegas!

Product that was financed through mini cooper went wrong ! Took my vehicle and for malfunction on the right blinkers front and rear and the service department stated that he had to do with the alarm system. Took the car in on March 28 it was stated to me by Matt the service advisor that it was going to be taken care of. So my car was keeped their overnight. An so on the 29th Matt from service department called me and stated that there's no warranty on alarm system which mini Cooper Las Vegas hired a third-party to have put the alarm system into my vehicle. And that I would have to take my vehicle to the third-party they hired which is swat to get it checked . And yet I am still paying for the alarm system on my monthly payment . Showing good faith you would think for Las Vegas on Sarah would have taken my vehicle down to the place that they hired to get it checked .An note they do not deal with them no more so they're putting it on me now to take it down to get checked;but noteed they are the one who hired them to put the alarm system and not me . And also the conversation Matt has stated that he had left a message also the general manager . And also i called an left a voice message for the general managers line to return my call. An today is the 31st and no call was received!

11/1/16 -STAY AWAY AT ALL COST! I have had our truck for 2 months now and I still do not have financing on it! I spoke with the GM and all he told me was that he had taken the dealership over about a month ago, and they were going through some changes. He also reassured me that things would be taken care of. Well they weren't! It came time to make our first payment, and I called the bank we were "financed" through only to be told that they had ZERO record of us or the truck. So I call Mini, and they tell me that we have to come to the dealership yet again and resign docs. NOBODY even bothered to call us and tell us that we needed to come down and sign docs. I would have NEVER known had I not called the bank to find out that our loan is still not funded. Not to mention they gave us a green slip and I have already registered the truck, but it's not funded. Which I am pretty sure it is illegal to give a green slip without a vehicle being funded. This place is a joke. Save yourself the hassle and find another dealership. 10/7/16 - If I could give Mini of Las Vegas half a star, I would. This dealership is absolutely HORRIBLE! I wound never recommend them to anyone. Their finance department is a complete joke. And forget asking to speak to a finance manager, because they will all tell you they are the finance manager. Best part of the "team management" they have going on, not a single one of them is competent at their job. Not once, not twice, but THREE times was our deal done incorrectly. It took a whole month to get a deal financed, and once it was financed they never even notified us! I had to call and ask for my green slip because the dealer tag was going to expire. For people who have "worked in auto finance for 15+ years" they sure don't know what they're doing or how to communicate. I literally had to call the dealership to get anything accomplished. And forget the "I'll call you back", because they won't. I'm pretty sure Chimps could do a better job than these guys. Stay away at all costs. I mean unless you like babysitting, having a constant headache and high blood pressure. Cause that's about all they're selling. This is totally the truth about this car lot this not my story but the shoe fit

Everything is fine, except the wait time is too long.

Best experience my wife and I have had in purchasing a car. This has to do with the salesperson we interacted with. Derek Metoyer is on top of his game and knows his product. He treated us with respect and we didn't feel any pressure during the process. Our experience from meeting Derek all the way to closing the deal in the Finance department was the smoothest we've had. Oh, I wasn't a fan of MINI's until I test drove it for my daughter. No buyer's remorse here.

My second Mini Countryman needed a new clutch at 23000 miles. $4100. Nice way to treat a repeat customer. Worst customer service ever.

Dawn is the best!

Chris Uhles is the best. Excellent customer service. Highly recommend him for you're needs at Mini of Las Vegas. Thoughtful, friendly, professional and above all not pushy. Gave me all the information i requested and then some. He's you're go to guy there. Eric Harrison

Cool employees

Had a very pleasant experience purchasing my new MINI thanks to Chris Uhles. Chris is very friendly and doesn't add any pressure at all throughout the buying process. He's very knowledgeable about their vehicles, so he's very quick to accommodate any specific features you'd like for your purchase. It's been a pleasure purchasing my MINI with Chris. I also worked with Shadow and Matt to service my MINI, the two of them are great!

Beware of their used cars. Have any used car you are considering purchasing from them inspected by a reputable mechanic.

It was a very low stress high reward experience. I enjoyed it!

I bought 10+ cars in the last 15 years. This is by far the most pleasant experience I've ever had. Go look for Christopher Uhles. Chris is the most friendliest car salesman I've ever dealt with. He definitely goes the extra miles to satisfy his customers. He loves what he does.

Buying a mini at Las Vegas Mini Cooper was completely enjoyable and effortless. Chris was helpful, patient and gave us a great deal. I am loving my new car and know if I have questions or concerns all I have to do is call.

Very Satisfied to know that MINI Corporate was able to fix my recalls and had the best service writer DAWN. She is awesome! Thank you

Had a great car buying experience at Mini of Las Vegas. Roland was wonderful and very good to work with.

Great friendly salesperson and finance staff made my car buying experience easy.

Update: For a company that prides itself on customer service, the service has been inconsistent. I have had continued problems with the lease and I have had to put all the effort and getting it resolved when it should be the other way around. ********************************** Chris U. was nice, patient, and helpful with a first time customer like myself. The site is clean and welcoming.

Great customer service!

I would recommend John Picard to help anyone walking into this dealership. I came to the Mini location without knowing what I was looking for -- including whether I would like to lease or buy a used or new vehicle. I appreciated John's patience and time while going over several options. He never once made me feel rushed and explained several things while we walked the lot and test drove. He even took me to another lot to see a car I was possibly interested in! He was far friendlier than the sales folks at an alternate dealer down the road. I'm the end, I found a car on my own elsewhere that best met my needs, but Mini has some styling options and John is a great guy to connect someone looking for a car with a good deal!

Professional friendly very helpful always a smile

Bunch of evil people. Extremely high turnover with employment. GM Tom Yerace and his underlings misrepresented the miles on the bill of sale and invalidated the extended warranty they sold me. New GM every month, entire new mechanic staff every 2 months, only the shady salesmen stay because there are always plenty of marks.

After multiple emails and texts, I was assured the car that looked so good in the pictures looked even better in person. I specifically asked about, dings, dents, scratches and was assured the car was like new. Therefore, I put $5,000 down on my credit card to hold the car, I purchased a one way airline ticket to Vegas, paid for a hotel room... I committed to purchasing the car. Upon arrival, I was very surprised to find multiple dings from hail damage, a large dent in the roof, multiple scratches, and large car door dings in the fender. Their solution? Offered me $500 toward an extended warranty. I write this on a flight back home after getting a cab back to the airport and purchasing another one way airfare. That's right, after all the expense I'm out to travel from Kentucky to Vegas to look at a car that was misrepresented, they didn't even offer to give me a ride to the airport. This is why car dealers/salespeople have a "bad name" - they earn it!

After multiple emails and texts, I was assured the car that looked so good in the pictures looked even better in person. I specifically asked about, dings, dents, scratches and was assured the car was like new. Therefore, I put $5,000 down on my credit card to hold the car, I purchased a one way airline ticket to Vegas, paid for a hotel room... I committed to purchasing the car. Upon arrival, I was very surprised to find multiple dings from hail damage, a large dent in the roof, multiple scratches, and large car door dings in the fender. Their solution? Attempted paintless dent repairs then offered me $500 toward an extended warranty. I write this on a flight back home after getting a cab back to the airport and purchasing another one way airfare. That's right, after all the expense I'm out to travel from Kentucky to Vegas to look at a car that was misrepresented, they didn't even offer to give me a ride to the airport. This is why car dealers/salespeople have a "bad name" - they earn it!

Shadow is the best! He is helpful and takes the time to explain things.

We custom designed our Mini in December and we picked it up January 20, 2017. From building it to receiving updates on it's progress Chris Uhles has been great to work with. He's very customer oriented and will make sure everything goes according to plan. Donald Anderson worked with us also as to designing our Mini then giving us a tour of how all the new features worked when we picked it up. They are a great team and we highly recommend buying a Mini from the Las Vegas Mini dealership. This is our third Mini.

I've had many doubts before buying a used car from here. But I am 100% satisfied with the quality of cars they sell and the kind of customer service they provide. Roland was the agent who assisted me during the process and he was so helpful during and even after the purchase was complete. Martin was the financial Supervisor who patiently answered to all my questions for over an hour. Thank you guys.

It's absolutely wonderful. I love my MINI family. Great service. Great advice.

Friendly staff and great service.

Great customer service (Dawn). Outstanding work on my 2015 mini cooper S fast and clean.

Probably the best service experience I've ever had. Professional, courteous, and got it fixed right.

Very friendly staff, and incredibly helpful. Worked with me and my bank to figure out a plan that didn't hurt me or my budget.

Shadow was extremely nice and helpful! My car was finished earlier than anticipated and was clean when I picked it up

Dawn has always helped me anytime when I need it for my Mini service needs. She is the best. For sales I have never had a problem. I have bought two cars from Jason Weinstock and I'll buy my 3rd from him. One of the best salesman I ever worked with. Always ask for him and you will never have a problem.

We were impressed! Great customer service, prompt in their responses to me via text or email regarding the vehicle. Gave adequate info about the car online, fair price on the car, kindly sent me more photos of the car at my request. They had the vehicle ready for me to look at and test drive when I got there. Even had a specific test drive route, which enabled us to test the car at freeway speed. The showroom really catches your eye and makes you fall in love with MINI's and they offered us snacks and drinks. We are very happy with the HONDA PILOT we purchased and would recommend working with Jason Weinstock at MINI of Las Vegas.

Chris was absolutely incredible!! Very knowledgeable about the car! Absolutely in love with my MINI! Thanks again...

Dawn is always very helpful and pleasant to work with. Thanks Dawn, once again, you rock!!!

I recently purchased a 2002 Toyota 4runner, preowned, the salesman was helpful and upfront with me about the details of the vehicle. This was my first time purchasing from a dealership and it was a quick and easy process. Total time for test drive, paperwork, and working with finance department was around 3 hours and I drove home that afternoon with a car that felt brand new. I worked with Chris and John both enthusiastic and took interest in who I was a person and the kind of life I had and how the 4runner would benefit me, they did not just sell me a car, they made sure it was the right car. Thank you again, may the new year bring happiness and joy!

Matt provided customer service above and beyond any customer service I've ever received at any dealership or any service I've gotten anywhere! My 2013 Mini Cooper runs like new...I love it! I can't wait to get another Mini Cooper in the future...I am loyal because of this experience more than I love motoring and being a Mini Cooper owner.

Excellent service! I'll be back. .................................................

Not just Dawn but everyone has always treated me great. This was my first new car purchase and it's been a great experience, I brought my own financing but BMW offered me a deal I couldn't resist and they gave me a great trade on my Scion. Thank you I appreciate you all.

Thank you SOOOO much Matt, Danny and Shadow. One lil light bulb, who would of thought could cause so much pain.....YET, you made it painless. Thanks for your help and continued great service. �my mini

Love my new Mini Clubman! Before going to Mini, I checked out other vehicles and met with other sales people who really didn't know their product. When I walked into Mini, I was greeted by Chris Uhles. Super polite, super professional, and extremely knowledgeable about Mini. I can't say enough nice and positive things about Chris and Mini of Las Vegas. ��������

Love the people here they made us feel so comfortable and didn't judge us I moment as we walk in the lot they took thier Time and made us feel like anything was possible from the salesman to the manger to the finance guy !!! Thank you Mini for making my son dream come true !!

Ever since I started taking my mini in at this dealership for maintenance and repair, I never had to retake the car in for the same thing. It's pricey, hence, the four stars but worth every penny in exchange for peace of mind. They're never pushy, always professional, and with a smile.

Excellent dealer. I just bought my new car form this dealer. Jason Weinstock at Mini Las Vegas was super helpful and extremely knowledge. Thank you for your help. It was a great car, I love it .

Shadow was our contact person. I could not be more satisfied. Him and the Tech. found several more things wrong, so we were able to take care of them also. He also kept up to date as the work proceded. Ed the Shuttle driver was also great.

Great customer service Matt in service was great!

Our recent visit at Mini Las Vegas resulted in a great experience (thanks Chris) and a wonderful new Mini (thanks again Chris). Mini of Las Vegas really takes care of their customers.

This was by far the best experience I have ever had shopping for a new car. Thank you so much Chris for the experience and for helping us find our new Mini.

I FOUND MY CAR at MINI OF LAS VEGAS! We were looking for an affordable pre-owned auto, read quite a few car reviews to determine what we needed, and found "Mini of Las Vegas" on West Sahara. Although we weren't in the market for one of those adorable Cooper Mini's, we knew Mini is part of that fabulous network- AutoNation, and hoped to find our future car there. What we found was so much more! The staff was personal, knowledgable, not at all pushy, and really looking how to serve us. Mike Bagwin, our salesman, exceeded our expectations by his patience, hard work, friendliness, and great sense of humor. What a great guy to spend time searching for cars with! He found us some great deals and was super attentive to what would work for us. We ended up literally finding the car of my dreams! (Ask Mike if you want to know what it was!) Not only was Mike wonderful to work with, but Tom Yerace, the General Manager was marvelous and made us feel right at home. Finally, the paperwork was actually a joy to complete. We were astounded with the results of our finance officer, Graham, who searched around to find us a financing rate at LESS than HALF what our bank was going to offer us. If you need an auto loan, we would Not recommend Wells Fargo, but instead, try the wonderful people at MINI!! We were super pleased on every count!

Buyer beware! They made a mistake on my paperwork and overcharged me for my vehicle. I showed them the price printout they had given me and a screen shot of the price from cars.com. They admitted to making a mistake but told me that because I signed off on it, that is the new sale price! There is a reason they have an "F" rating on BBB. My advice is to shop elsewhere.

Recently purchased a Mini Countryman S precertified vehicle. Jordan was the best! I am not fond of the car buying process or spending hours in a dealership, but he made it a pleasure. We were able to get 0.9 % financing which was a big plus too! Dawn in service was very, very nice as well.....had bonnet stripes put on front and she arranged for us to get a rental car for 1 day while this was done. It came out beautiful! Overall very happy with this experience!!

They are very helpful and caring!!!!!! I love MINI!!!

Chris was absolutely incredible!! Very knowledgeable about the car. No high pressure sales tactics. Just the facts. Helped me find the right Mini for me. Love my Mini. Very satisfied with my experience.

We were part MTTS2016 and when we had an issue we came to Mini of Las Vegas. When we pulled up Dawn greated us and made us feel like part of her family. If we lived in Vegas I am sure she would become one of our best friends. She keep us updated and got us going again. This dealership went above and beyond to help us

Thank you Jason and Kevin! Just drove my 2014 Hyundai Elantra home. Best car buying experience ever! I highly recommend your dealership to everyone. And a thank you to Tom who very graciously gave me a Mini Bulldog! You guys are the BEST!

Thank you MINI of Las Vegas for getting us back on the road so quickly! We were on MTTS 2016 & our fuel pump started having issues. We called upon arrival to Las Vegas at 7:30 pm & found out that the service Dept was staying open until 11 pm to help all MTTS participants out! Service had our MINi fixed by 9 pm! Awesome! We are back on the road & headed for Palm Springs! A special thanks to Dawn Sutton! You made our problem go away!!!

At first I had an awesome experience when I was looking at their used cars. I really loved a used Hyundai Tucson that they had. I went to check out the car 3 times to make sure everything was okay. The staff was very nice and helpful during this time. I ended up buying the car for a reasonable price. On the day that I went to buy the car, they took it to be detailed and washed while we were signing paperwork. During this time they LOST THE KEYS TO THE CAR. I was waiting for about an hour and a half after all the paperwork was finished for them to find the keys. Finally, after saying something to three different staff members they rented me a loan car. Apparently they lose keys to vehicles OFTEN. Which is ridiculous because it's a dealership, they should not be losing keys to cars. After about 4 days, they wanted me to drive all the way down to the dealership to return the loan car because they finally found the keys. This dealership is half an hour from my house, so this is a HUGE inconvenience to me. I had to ask them to bring the car to my house and they can take the loan car then. They weren't apologetic whatsoever when THEY WERE THE ONES THAT LOST THE KEYS. Then after driving the car for a couple of days, my car stopped in the middle of the road. I took it to Autozone to get checked (who were amazing by the way) and told me to take it back to the dealership because a terminal on the battery was coming off and MINI of Las Vegas should have checked it before they sold the car because this is an important thing on the car. MINI of Las Vegas "supposedly" has a 120 check point list, so how could they have missed that? I took it back to the dealership and luckily the service guy I was assigned named Shadow was very nice and friendly about fixing the part. He also gave me fantastic tips on my car about the tires and oil changes. I highly recommend Shadow! He took very good care of me. I also told my salesperson about the shaking on my car when it goes above 65 mph and he claimed that "it's normal" and did nothing to try to help me. This shaking is not "normal" it usually means a car needs a tire rotation or alignment. So now I have to pay for it myself because MINI of Las Vegas is doing NOTHING to help me. I just took my green slip and got the heck out of there and I'm never buying a vehicle there again and telling my friends and family members to never go there.

I recently purchased a 2015 Honda Accord for my daughter at Mini of Las Vegas. the salesman, Jordan Centurioni, found the car and terms I was looking for in a couple clicks of his mouse.Jordan and the finance manager, Kevin Rucker, were professional, courteous and efficient. My daughter and I drove the car off that afternoon.

I can't thank you enough Roland and Chris of Mini Las Vegas, for providing such excellent service to me in all of my car shopping madness. Both of you were super helpful, extremely knowledgeable, and never pushy. I shopped around for several months and even made a "bad purchase" from another dealership. In the end, I came back to Mini Las Vegas, returned my "bad purchase" to the other dealership, and purchased my dream vehicle, a 2013 BMW. Thank you Roland for all of your help in getting me, not only what I feel was a good deal on a great car, but also for providing me with piece of mind in knowing that I purchased a solid vehicle. Nick in Finance deserves props as well. Although apparently new to Mini of Las Vegas, he provided an excellent topper to our already exceptional car buying experience. Thank you gentleman of Mini Las Vegas for providing such a superior car buying experience. We will return to you for the purchase of our next vehicle...likely a truck for my husband.

When i first walked in i got no welcome when i test drove the car it was nice although i kind of had my mind set on a another car i would up getting the car on they lot they gave me a sweeet deal but the dude broke my door handle so they going to replace but overall i told them the ac compesser is out because i took it to a mechanical repair shop but mini declined to do anything and they were rude

Christopher Bennett went above and beyond to help me get the Mini Cooper that I picked out.

Desert mini does an amazing job and Dawn always remembers my name, it makes me feel special !

Minicooper never fail my expectations, specially Ms. Dawn Trail for the exceptional job she always showed to me very professional ,accurate and awesome job. Thanks Dawn very much.

This is my third car from the dealership and I can honestly say I'm very happy with the experience. Everything was great from as soon as I got onto the floor. I got helped out by a gentleman named Chris U and he pretty much made my buying experience perfect. I walked out with a beautiful 2015 electric blue Mini Cooper. They take care of their people and I'm very proud to own this car and part of the mini family!

Good service,they try to work with you, no pressure.

I purchased a used truck from them $25,000 as is. I had problems with it the second day. Took it back in so they could check it. They just washed it and gave it back to me the same way. 2 weeks later check engine light came on, so I took it back in, and rude ass Kevin in service dep. Was trying to charge me $800 just to look at it but gave me an estimate of $1260. Had a talk with Xavier (sales manager) and said to leave the truck and the were going to work on it and call me to let me know the status. 05-18-16 until this day they have not yet contact me but I already started receiving collection calls for the down payment check i canceled on the 23rd. DO NOT DO BUSINESS WITH THEM. And if you do be very careful. If you get a used vehicle get warranty for it. And good luck with the service department people.

I had a wonderful experience because of Shadow. He helped me through my service and made it wonderful.

Mini of Las Vegas and Victoria in particular made the experience a pleasure. The cars sell themselves and the hardest part was deciding which one to buy. We test drove three or four different models and are extremely happy with our decision.

. Dawn is the best. She always keeps me informed and has exceptional customer service

I always try to schedule my service wuth Dawn because she's the best service rep there. She cares and she is honest.

Mini of Las Vegas this dealers are so helpful,honest. I went Las Vegas from Seattle to buy my car I found them more than my expectation. Because they helped me a lot with a price and everything,they are Understandable. I recommend to visit them. You would like their job.

I would like to thank Jason Weinstock. I purchased a Ford escape. It was older but he was very helpful and went over everything with me

Absolutely a great overall experience was treated fabulously from the moment I walked in the door. My sales person Donald was exceptional.

We are from Bourget, Ontario, Canada, and as Mini owners wanted to check out the dealership as well as purchase a few golf shirts. The product line is different from what we can purchase in Canada - our dog Sass is going to be "stylin'" with her new Mini collar and matching leash. Josh in the parts department was so kind as to put a rush on the order for the collar (proper size was not in stock). We are very impressed with the customer service!!! Thank you Josh If we lived in Vegas, guaranteed we would be driving MINI of Las Vegas vehicles - David Brown & Patsy Jacobs

This service dept is wonderful. It's a no pressure, dare I say, relaxed atmosphere. For a service dept that is really all you can ask for. The staff were extremely helpful and even funny at times, to help lighten the mood. The process was thorough and easy.

We found several cars we were interested in, online, at cars.com. We made inquiries, but Bryan was the most responsive. Since we lived out-of-state, we were unfamiliar with policies and procedures. Bryan was able to facilitate the purchase and financing. His caring and attention to detail made a great deal even better. Alexa, at the dealership, was able to complete the final paperwork in a timely and professional manner. All-in-all, we ended up with a car we truly love, at a very fair price, from a dealership we trust. We would not hesitate to do business with these folks again!

The customer service was suck! Her name is Drawn! Every time I came here to fix my car it was cost a lot of money! but it was not too disappointed as her service was so bad especially when she talked and showed dissatisfaction! I won't get back to fix my car here anymore I promise!

In a time of diminishing customer service in general, it is refreshing to find an exception, especially from a car dealership. I feel that my service adviser, Tiffany, went above and beyond to make sure that I was satisfied with my car repairs. She seemed to really care about my problems and did her best to ease the sting of a costly repair. The service was done in a timely manner and everything was handled in a professional manner. I highly recommend.

Went through this dealer to get a 2010 370z, one week later I was called back to return the car due to dealership not being able to finance car for me AFTER signing all paper work, cancelling registration and insurance on car traded in. Dealership even gave me wrong placard at first , and general manager was very un helpful even after talking on phone with him for help. Would not ever recommend to anyone, and would not go back.

Buying a new car is right up there on the stress index but this time, with Chris Uhles as the salesperson, the entire experience was flawless. Chris quickly figured out what we wanted, showed us solid examples, and never tried to steer us in one direction or another. He talked us through differences in models and options, offered opinions, and gave us a great education on MINI. He inspired our trust, found what we were looking for, and helped us make what we know was a great deal. It would be tough to find a more friendly and knowledgeable car salesperson. Chris is in a class by himself. Really impressive was his follow up. After the deal was done, Chris followed up to make sure we were happy and to answer questions. A very good guy, a good fair deal. MINI's lucky to have him. We were, too.

I'm extremely happy with our service. I will highly recommend this dealership for both sales and service. Everybody was friendly and attentive. Awesome customer service.

I came in today to get an oil change and I had the worst experience ever! I got there at 7:15 for my appointment and I didn't get out of there until 1 in the afternoon. I went up to ask the man how much longer it would take and he said it was just being washed. Two hours later I was still waiting to get my car back

I want to thank Dawn Sutton, of Mini Las Vegas for the most Amazing service! I have ever had on my little cooper. My experience has been more than I ever dreamed of! The quality, care and compassion is superb! I want to thank personally, my Amazing Mechanic Mike, who always makes sure every nook and cranny, is fixed on my car. He goes way above, and beyond to take care of everything on my vehicle. I am so Blessed, to have such Amazing people, to take care of my little Coopster! I highly recommend MINI of Las Vegas.

I got my first MINI a couple weeks ago, and have been very happy! Chris was great -- very knowledgeable and helped me quite a bit in figuring out what options I did/did not want. And in locating my new car, when it turned out to be one not on the lot.

Very DISAPPOINTED that we purchase a used car from this dealership 2 weeks ago at the Big Arena event sale. We recently relocated to LV after my husband retired from 30yrs of Naval services & is now a retired disabled vet. We had great help from the sales rep & then after we gave them our money & was getting ready to take the car home we saw there was only 1 set of keys so we asked where the other key was & was told they keep the spare keys back at the dealership & we expressed this would be a deal breaker if there are no other keys, they assured us we could pick up our keys when we brought our car back to be detailed. However, when we brought the car in there was no other keys & NO ONE seemed to know anything nor wanted to help us with this. My husband has made several calls & left voice mail messages with the Manager Brandon Busse & he has NEVER even given us the courtesy of a return call. The sales rep called & told us his manager said because we got a great deal that they would not pay for an additional key or replace the key. It's a shame that the sales person was so GREAT the Management is so disengaged with the customers. So disappointed that this dealership & management would treat Disabled Retired Vets this way & how dishonest they are. We would have NEVER left with the car had we known there was no 2nd key. We feel like they took our money & then tossed us to the side. Shame on this manager for not be honorable & I will NEVER buy or recommend this dealership to anyone & ESPECIALLY to any Military Member's. Also, the car label showed the car has blue tooth & alloy wheels which it DOES NOT, it's like a bait & switch situation. The Management here is HORRIBLE & NOT HONEST & WON'T return phone calls. Shame on them.

Donald Anderson was just perfect. All the staff at Autonation Mini were amazing. From the moment I walked in, to the moment I left, I felt valued and I was treated with the utmost importance.

Went to the dealership with my friend and Chris was an AWESOME salesman. He was professional, nice, and not pushy. He gave good feedback and also allowed my friend to roam the lot to see what can fit his budget. Overall Chris is the main man to go! This is CUSTOMER SERVICE TO THE MAX LEVEL! ^_^

Mini cooper of las vegas was a great experience for me as a first time car buyer- Jason Weinstock made the process easy and enjoyable- and I LOVE MY NEW MINI! Service doesn't end after signing, I have a great warranty and feel supported through the registration process. Thanks Jason!!!

I am happy with my purchase of a Nissan Sentra. I went in to the Mini Cooper, Auto nation dealer intent on a purchase. I met Xavier, he was professional & personable. After test driving & viewing many cars Xavier ran the numbers and I made a decision. Everyone at Auto Nation was pleasant and courteous. My buying experiences was not as exhausting as it was years ago. When you make a car purchase, it is unusually long. This was not as long, and I drove home with a new car, thanks to Xavier , Alexa & all the people at Auto Nation. Thank you.

I worked with Tony and Jordan and couldn't be happier with my buying process. I bought a CPO Mini that I found listed on their site. They picked me up for the test drive, and we finished paperwork without an hour or so. I got the car I wanted for the price I wanted. What else is there to say?

Great terms on a lease for 2015 Cooper Countryman S... Salesperson Nathaniel Lugg was super friendly and professional, upfront but not pushy, really went above and beyond to get us the car we wanted!

I leased my first Mini this weekend from Zachary Reisler, I have bought a lot of vehicles over the years and the experience here was very pleasurable, I was not overwhelmed when I first entered the lot. The amount of assistance and help was absolutely 5 stars.

Our salesman Bryan Kneiding was Awesome!! There were a few hiccups with the dealership because we were from out of state but otherwise satisfied with the transaction. If you go there ask for Bryan he is upfront and more than honest his dealings are transparent as he likes to say.

I was looking for a used Toyota Tundra Pickup. While walking the Mini used car lot I met Mickey who showed me a 2006 Tundra. The vehicle had been inspected for mechanical issues, cleaned,, and had a CarFax history posted. Mickey was easy to work with, upfront and he obtained a deal that would work for my situation. He was able to get more on my trade-in than any of the other 5 dealers I had visited earlier in the day. I have driven the truck for over a month now, and it had proven to be a very good vehicle. The dealership even put fuel in my used vehicle. Everyone at the dealership made the buying experience a surprisingly easy one.

I recently purchased a used Chrysler 300 from Mini of Las Vegas and must say that the experience was terrific. Buying a car, much less a used car, can be very exhausting and fruitless. I dealt with Alexa and Sal and they were fair, reasonable and very professional. After negotiating the terms for the car I wanted, we came to a mutually beneficial arrangement. I ran into trouble getting a check from my credit union on a Friday and even though I wouldn't be able to get them a check until Monday, Chris in the finance dept. wanted to make me happy and made it possible to let me drive away in my new car that day. Most places would never let that happen until check was in hand. I would like to thank Mini Cooper of Las Vegas for having a great sales and finance team and in particular Alexa, Sal, Shrie and Chris. I would highly suggest buying a new or used car from Mini Cooper of Las Vegas.

I have purchased four vehicles in three years from Mini of Las Vegas. I feel that this is the greatest complement I could give a car dealership. They continue to be nothing but a joy to work with and the product they sell is second to none. The service is the best I've ever dealt with as well and I highly recommend this dealership to anyone. As for the cars....you've just got to drive one and it will sell itself. They must know this at Mini of Las Vegas, that is why they obviously feel no need to push their product down your throat and you wont find any "bull" when it comes to signing the final papers either.

I bought a 2014 recently, I was interested in mini for the first time the salesman was informative but didn't know all the features that came with the car. There were audio featured I discovered on my own after purchasing the vehicle. When making a deal it wasn't the most comfortable car buying experience. I kept have to move from deck to deck and was never even offered to sit. I have boughten from 2 other respectable dealers in Las Vegas and you feel important and welcomed even when just looking I never felt that from mini of Las Vegas. Never felt welcome comfortable if there was another mini dealership option near me I would have never came back to this one.

My car buying experience was great. The salesman i used was Patrick M. he very knowledgeable in the operation of the car. Patrick worked on the deal I asked for quickly. They treated us well. They gave top dollar on our trade in too.The finance department guy was up front and helpful. He didn't try to up sale on the warranty. He suggested a great warranty for our vehicle so we would be protected for longest time with least amount of money. I would recommend buying a car from this dealership.

I have NEVER been treated in such a disgusting manner in 26 years of owning cars. Told me my car would be covered under warranty, kept it for a month and did NOT honor their promise to fix my car. I will tell everyone I come across that asks me about my mini how I was treated at Mini of las vegas.

I have had the BEST dealings ever with a dealership.Alexa D. (internet sales) Is by far the most superior sales person I've ever dealt with in over 40 years of buying. Very professional,smart and ever so helpful. I Will be buying a new mini with a year and a half and will return to her for the sale.

Worked with Alexa and she was great! In and out in 2 hours. They even kept the car for two weeks so that we could give the car to our son for his Birthday.

I purchased a mini cooper recently from Las Vegas Mini. The overall sales experience was good. The salesman was helpful, friendly, and "not pushy". I pretty much got the deal I was looking to get.....finally. It seems as the atmosphere at this dealership is quite intimidating for the general sales force. When my deal was made and agreed upon, there was suddenly some hold up or question by "the big boss". When I heard what was being discussed "in the back room" of course not involving me, I walked in the "sanctuary" and asked if I could help solve the problem. I believe he was the manager, but surrounded by what reminded me of the days of "the boys" that did the bosses work. I was laughed at by one of them saying, "you, help". I asked who he was and was told "he is the big boss". This guy never introduced himself, sat back in his chair and proceeded to accuse me of not telling the truth about my deal. After several witness' to what was said stepped in and confirmed my story he relented. Never apologizing or thanking me for my business. He was probably one of the most arrogant, un-customer oriented representatives at a car dealership I have ever encountered. He seemed "above" it all. After I left the "back room" I was cautious to look over my shoulders, I was approached by at least 5 people that I didn't have anything to do with during the deal that apologized profoundly for this unprofessional behavior. The salesman was stunned, and was truly a gentleman also apologizing and hoping it wouldn't change my experience with the car. I have also had a couple of dealings with the MINI service dept since then for a couple of various items on the car and have been treated with nothing short or excellent. I would definitely question the owner of this dealership and their decision to keep this "manager" in his position. I believe a dealership or any business is successful by example from the management. This guy, at least on this occasion is souring everyone. Who knows, maybe he just had a bad day and I was the one in the way. Again, the staff, service department is great...just avoid "the boss". By obvious

When I bought my first Mini from this dealership, it basically sold itself. We knew what we wanted, and how much we wanted to pay for it, and they gave it to us. After a while, we wanted to look into upgrading to a Countryman. I dealt with two separate older salesmen who wouldn't give me the time of day on the subject, one of which actually laughed at me when I told him what I was expecting to do (he fortunately does not work there anymore). They made me feel like an idiot. I only kept going here because I had the maintenance coverage and the warranty. On my last service visit, I received a call while I was still there from one of their sales persons. She approached me about upgrading and said she would run the numbers to show me where we could be on upgrading. I was very wary at first, but I said what the heck, lets see what happens. Well what happened is she made my wife and I feel very comfortable, no pressure at all, presented options to us, and we walked away with a Countryman S, better maintenance and warranty coverage, all with a lower monthly payment. I don't know if I'm allowed to do this or not, but Alexa was who we worked with. She made us feel like she was there for us, not for the dealership. It was a nice feeling and definitely restored our faith in the dealership.

Shopped online at several out-of-state Mini dealerships, due to only 2 dealers in AZ being owned by the same company and refusing to negotiate. Jason W. gave us by far the best deal in the four-corners region, even though we decided to custom order a Countryman rather than take one off the lot. The service could have been a little faster, for example the paperwork could have been completed ahead of time, but over all it was well worth the 4 hr drive to Vegas. All the information Jason gave us ended up being right on the money, including the delivery time. He was very courteous and professional. The financing office, however, seemed to want to give us deals on extras that were severely overpriced to begin with. Just do your homework, check prices at MiniUsa.com and Edmunds.com, and you'll be fine. Very happy with our Mini.

My seamless transaction through the internet sales department was a great experience. They gave me a good price for my trade in on a Mini that I purchased online. The price and the options on the vehicle were better than the Phoenix area Mini dealers, and the experience was easy and well worth the drive.

I met with a few dealers in LA, but ended up buying my Mini from Desert MINI of Las Vegas. It gave me an excuse for a road trip, but it was well worth the drive. Their outstanding customer care I received through the process of buying and then continuing afterward was like nothing I've experienced. If you consider buying from them, ask for Byron T. He's the kind of salesman I like working with: you don't feel pressure, you feel like he has your interest in mind first, his follow-up is exceptional.

In late March 2011 I took my 2003 Mini Cooper to the service department at Desert Mini of Las Vegas. I had a check engine light on, and my air conditioner had stopped working. I was nearing the time of smog inspection and I needed to get the problem resolved quickly. I believed that the dealer would be expensive, but at least they would get the problem fixed promptly. I had the first part right, at least. The dealership charged me over $700 for diagnostics. After keeping the car for two days they told me I had a bad battery (which they replaced for another $192) and declared the car fixed. I picked it up, and problems appeared almost immediately – including several I didn’t have when I took the car in. Within 48 hours the check engine light was back, plus now the car was frequently stalling at idle, my fuel gauge stopped working and I was getting intermittent Check Filler Cap warnings. A few days later the A/C went out again. I took the car back and talked to my service advisor. He was far less interested in doing anything once I told him I wasn’t spending any more money on the car. He made it plain that I would be charged additional diagnostic fees if I had them check anything that wasn’t on the original list. I decided not to let them touch anything new (since this had only created new problems the last time). The verdict: I needed a new air conditioner compressor at a cost of $1,500 – the same compressor they told me was fine after two days of their grossly expensive diagnostics the time before. When I mentioned that the car stalled even when the climate control was off (thereby eliminating it as a cause for the stalling problem), the service advisor restated “We believe it’s the compressor.” Clearly these people had no idea what they were doing, and they were interested only in separating me from large quantities of cash. Through the local Mini club I found an independent mechanic who specializes in Minis. As soon as I told the technician what was going on, he had the problem pretty much figured out. They repaired the car yesterday. The primary problem was a defective purge valve, a $68 part. It was causing all my warning lights, plus the stalling problem. The mechanic figured out in two hours what Desert Mini couldn’t figure out in two and a half days at a cost of almost $1,000. Desert Mini has done work for me before. My experience has been this: If your vehicle is under warranty, you get pretty decent service. One you are out of warranty they see you as a bag of cash, and they throw parts at problems until something works. Even though they charge a lot for diagnostics, they aren’t very good at it. The Better Business Bureau and Mini of North America only protect them. Complaints to these two entities got me nowhere. Take my advice, and find a good independent mechanic for your Mini. I recommend Kensington Motor Cars on South Valley View.

Desert Mini of Las Vegas is a complete joke. On more than one occasion four to be exact, 2 involving me and 3 from friends of mine, all Mini lovers by the way. Here is my story. I found a Mini Cooper S I liked listed on their website. I sent a request for more information, their reply to my email on both occasions was ok within 24hrs, but what happened afterwards was piss-poor at best. The Manager goes by the name of "Tony Zita" sends me a generic email telling me he got my request and that was it, 2 days later I get an email from a sales person by the name of "Donovan Resh" and my God he was a [violative content deleted], he send me the same generic email the [violative content deleted] did and furthermore told me that a car I was interested in was sold that night, keep in mind this was 3 days after I had inquired about this Mini I was willing to buy on the spot, with financing my bank already approved for me. Against my better judgment I decided to make my way to the dealership and see what else they had on the ground, and believe me people I was there with a friend in broad day light at about 2pm in the afternoon, for about 15mins looked and sat in about 7 unlocked Mini Coopers on the lot and no one asked if we needed any help, until we got tired of looking at them and were about to climb back into our car, only then did a sales guy casually walk by us and ask "Are you guys ok?" I mean really? That's all you can say to potential customers browsing your lot during your hours of operation? I would have thought to myself hmmm just maybe it was a bad day, or just maybe for some reason they were so busy they did not notice me, but that was not the case, as a matter of fact there was a family Husband, wife and 2 kids that left at about the same time we did, and humored to us saying "This is a Joke" we should just get one from California, at least the tax is only .15 more big deal. Wow in this economy a deal can allow its customers experience such bad customer service, or none at all, when there are dealers in Utah and California willing to go the extra mile to attract more business? And just in case you are wondering if this was a fluke the answer is no. Because I love these cars so much I did this again this time alone at about noon on Labor Day and yes they were open and low and behold the same treatment. Earlier I mentioned 3 other friends of mine with the same experience well you can pretty much guess what happened there too. So my advice for all you thinking of buying a Mini Cooper in Las Vegas is this, try a different dealer and or try Dealers in Utah or California, you can even take a mini-vacation to the beach and sign your new car papers. California dealers will ship your new mini to Vegas for $500 some free depending on the deal so you don't have to pay taxes in Cali to drive it off the lot. Or you can pay the taxes there and or roll it into the loan, get your 30 day tag and drive your baby back here to Vegas to register it. Trust me it's worth the 250 Miles to get the proper customer services and sales experience. I mean it's hard for everyone in this economy why not give your money to a Dealer that recognizes and respects that. My 2 cents... Kim