Recent Reviews from MINI Las Vegas

I read some of the other reviews to see if my horrible experience was something of an isolated incident, as I really WANTED to like this dealership. Unfortunately, the others are correct in indicating that the customer service at this location is either nonexistant or downright offensive. From the get go, on my car search, I was not optimistic- I have decent credit (above 700) and get paid fairly well, though I made it very clear to the salesperson that I do not have the ability to put down a down payment (but could easily handle quite high monthly payments) due to my current transportation situation. I was repeatedly contacted despite this, after submitting my credit information (and NOT giving permission for a hard credit check as I have been working desperately on improving it after identity theft). I was told, and have audio evidence of, the salesperson indicating that the finance manager would allow me to come in and drive off with zero down as she would "push it through" to the banks no matter what. That was a lie, which I found out only after being coerced into buying an insurance policy of over $400. Once I arrived, they gave me the runaround for hours. They told me I could not proceed with what the finance manager has offered and that they would contact me when they acquired more information. Four days later, they finally informed me that I would need to put down a downpayment of 1/8 the car's value. Lastly, they inquired about HIPAA protected health information despite not being my medical care provider. I wasted so much time, and as the insurance company is now giving me problems about a refund (another finance manager, a male, told me that insurance is fully refunded if cancelled within 48 hours), I am going to be contacting an attorney. Do not waste your time and money. They will do anything they can to bring you into the door, but do not believe ANYTHING they say- even if it is from management. Extraordinarily unprofessional and will NOT be returning. Oh, and in addition to contacting an attorney, I will also be contacting the Better Business Bureau over the vile treatment I received. :)

Asmond Gabriel Feb 1, 2019

Update to this review: The General Manager of MINI Las Vegas, upon being informed of this review, sent a letter clarifying the reason for the trade in and a reimbursement check for the amount of the battery replacement. The clarification is that it wasn't the cigarette smoke that was the issue for the return, but it was the fact that the salesman stated that the initial MINI had a turbo, when it did not. I had forgotten this part, and am including it now in order to be sure my review is accurate, as requested in the letter. The letter also admonished me for not getting the battery issue fixed sooner, noting that while there are no MINI dealers in our area, she was able to find nine in a 150 mile radius. I have updated the review to two stars, as the resolution to the battery issue was achieved through leaving a poor review, not when I initially contacted them regarding reimbursement. Bought two cars from them, both times it went poorly. Once they have your money, the level of service and support they offer is either nonexistent or downright offensive. Purchased a used MINI, and upon delivery it smelled okay. Got it home, and the car REEKED of cigarette smoke. They offered to "clean" it, but no amount of cleaning would get the scent out, and I'm allergic to smoke. After much back and forth, they finally decided to let us trade it in toward a new 2018 MINI. They sold the new car to us, and on our drive home it gave us a "replace battery" warning signal. I called and was told to take it into any MINI dealership, and the battery issue would be covered under warranty. I was also told that the only way to have it fixed was to take it to a dealership, even after explaining the closest dealership is 122 miles away. Ten months later (due to the long distance between my house and the closest dealership, and service departments only being open during the work week), we finally were able to take it into a MINI dealership to get the battery fixed. Prior to leaving this review, the service director at Las Vegas MINI declined to cover the cost of the new battery that broke while the car was on the truck being delivered to their dealership. So I'm out $486.52 for a car that is still new, under warranty.

Janell J. Dec 17, 2018

At first I had an awesome experience when I was looking at their used cars. I really loved a used Hyundai Tucson that they had. I went to check out the car 3 times to make sure everything was okay. The staff was very nice and helpful during this time. I ended up buying the car for a reasonable price. On the day that I went to buy the car, they took it to be detailed and washed while we were signing paperwork. During this time they LOST THE KEYS TO THE CAR. I was waiting for about an hour and a half after all the paperwork was finished for them to find the keys. Finally, after saying something to three different staff members they rented me a loan car. Apparently they lose keys to vehicles OFTEN. Which is ridiculous because it's a dealership, they should not be losing keys to cars. After about 4 days, they wanted me to drive all the way down to the dealership to return the loan car because they finally found the keys. This dealership is half an hour from my house, so this is a HUGE inconvenience to me. I had to ask them to bring the car to my house and they can take the loan car then. They weren't apologetic whatsoever when THEY WERE THE ONES THAT LOST THE KEYS. Then after driving the car for a couple of days, my car stopped in the middle of the road. I took it to Autozone to get checked (who were amazing by the way) and told me to take it back to the dealership because a terminal on the battery was coming off and MINI of Las Vegas should have checked it before they sold the car because this is an important thing on the car. MINI of Las Vegas "supposedly" has a 120 check point list, so how could they have missed that? I took it back to the dealership and luckily the service guy I was assigned named Shadow was very nice and friendly about fixing the part. He also gave me fantastic tips on my car about the tires and oil changes. I highly recommend Shadow! He took very good care of me. I also told my salesperson about the shaking on my car when it goes above 65 mph and he claimed that "it's normal" and did nothing to try to help me. This shaking is not "normal" it usually means a car needs a tire rotation or alignment. So now I have to pay for it myself because MINI of Las Vegas is doing NOTHING to help me. I just took my green slip and got the heck out of there and I'm never buying a vehicle there again and telling my friends and family members to never go there.

Kiersten Sales Jul 13, 2016

Email to Alexa: Hi Alexa: Thank you for your help with the sales process on the 2012 Honda Civic Hybrid. I appreciate what Kevin, Chris and yourself did during the sales process. You do have a slight problem though in your service department and its process! I called around 9:15 am on Wednesday, August 14th to request the possibility of picking up the new auto, having the 2012 Honda prepped, make the complete payment on the car and have the radar detector and license plate transferred from my VW Passat to the 2012 Honda. It was confirmed over the phone that I could pick the car up that day instead of Friday. I showed up just before 12:00 pm noon and gave the following in a bag to Chris and yourself. 1. Signed Title 2. Three keys for the VW Passat 3. Owners Manual 4. License plate covers for the VW Passat 5. A set of Wheel Lug Nut Key Lock ABC #9 Then I went to lunch at the Blue Ox Tavern and return to the sales area around 1:25 pm. I received the auto through Kevin about 13 minutes before 4:00 pm, just short of four hours after I brought my VW Passat to your office. When I went out to the parking lot to review the 2012 Honda I saw the following with Kevin. 1. The 2012 Honda was not washed or detailed. There was enough dust on the dashboard to draw letters and numbers. The trunk was filthy. 2. The license plate was not on the 2012 Honda, instead Kevin screwed a paper license plate showing a expiration of 9-11-2013. 3. I only received one key for the 2012 Honda................ not three keys like had on the VW Passat. See Attached............ 4. The radar detector was installed and working. I performed the following tasks on Thursday at my own expense. 1. Had the 2012 Honda washed and detailed for $40.00. 2. Put my license plate on the 2012 Honda and put the paper license plate on the dashboard for outside review. 3. Pending a response to my email about the additional keys needed. What can you do about this? I know you have to rely on other people within your company to make the purchasing of an auto from your parking lot a wonderful experience. That makes your job easier or harder. At this point in time the service department is getting an "F" for a grade. In the next 5 years, I will be in for my oil and maintenance work. I hope it does not take over 60 minutes to get my oil changed? Thank you for your time and help! Mark E. NET RESULT.............. NO POSITIVE RESPONSE.............POOR RATING

MARK E. Aug 30, 2013

I purchased a mini cooper recently from Las Vegas Mini. The overall sales experience was good. The salesman was helpful, friendly, and "not pushy". I pretty much got the deal I was looking to get.....finally. It seems as the atmosphere at this dealership is quite intimidating for the general sales force. When my deal was made and agreed upon, there was suddenly some hold up or question by "the big boss". When I heard what was being discussed "in the back room" of course not involving me, I walked in the "sanctuary" and asked if I could help solve the problem. I believe he was the manager, but surrounded by what reminded me of the days of "the boys" that did the bosses work. I was laughed at by one of them saying, "you, help". I asked who he was and was told "he is the big boss". This guy never introduced himself, sat back in his chair and proceeded to accuse me of not telling the truth about my deal. After several witness' to what was said stepped in and confirmed my story he relented. Never apologizing or thanking me for my business. He was probably one of the most arrogant, un-customer oriented representatives at a car dealership I have ever encountered. He seemed "above" it all. After I left the "back room" I was cautious to look over my shoulders, I was approached by at least 5 people that I didn't have anything to do with during the deal that apologized profoundly for this unprofessional behavior. The salesman was stunned, and was truly a gentleman also apologizing and hoping it wouldn't change my experience with the car. I have also had a couple of dealings with the MINI service dept since then for a couple of various items on the car and have been treated with nothing short or excellent. I would definitely question the owner of this dealership and their decision to keep this "manager" in his position. I believe a dealership or any business is successful by example from the management. This guy, at least on this occasion is souring everyone. Who knows, maybe he just had a bad day and I was the one in the way. Again, the staff, service department is great...just avoid "the boss". By obvious

obvious Jul 14, 2013

In late March 2011 I took my 2003 Mini Cooper to the service department at Desert Mini of Las Vegas. I had a check engine light on, and my air conditioner had stopped working. I was nearing the time of smog inspection and I needed to get the problem resolved quickly. I believed that the dealer would be expensive, but at least they would get the problem fixed promptly. I had the first part right, at least. The dealership charged me over $700 for diagnostics. After keeping the car for two days they told me I had a bad battery (which they replaced for another $192) and declared the car fixed. I picked it up, and problems appeared almost immediately including several I didnt have when I took the car in. Within 48 hours the check engine light was back, plus now the car was frequently stalling at idle, my fuel gauge stopped working and I was getting intermittent Check Filler Cap warnings. A few days later the A/C went out again. I took the car back and talked to my service advisor. He was far less interested in doing anything once I told him I wasnt spending any more money on the car. He made it plain that I would be charged additional diagnostic fees if I had them check anything that wasnt on the original list. I decided not to let them touch anything new (since this had only created new problems the last time). The verdict: I needed a new air conditioner compressor at a cost of $1,500 the same compressor they told me was fine after two days of their grossly expensive diagnostics the time before. When I mentioned that the car stalled even when the climate control was off (thereby eliminating it as a cause for the stalling problem), the service advisor restated We believe its the compressor. Clearly these people had no idea what they were doing, and they were interested only in separating me from large quantities of cash. Through the local Mini club I found an independent mechanic who specializes in Minis. As soon as I told the technician what was going on, he had the problem pretty much figured out. They repaired the car yesterday. The primary problem was a defective purge valve, a $68 part. It was causing all my warning lights, plus the stalling problem. The mechanic figured out in two hours what Desert Mini couldnt figure out in two and a half days at a cost of almost $1,000. Desert Mini has done work for me before. My experience has been this: If your vehicle is under warranty, you get pretty decent service. One you are out of warranty they see you as a bag of cash, and they throw parts at problems until something works. Even though they charge a lot for diagnostics, they arent very good at it. The Better Business Bureau and Mini of North America only protect them. Complaints to these two entities got me nowhere. Take my advice, and find a good independent mechanic for your Mini. I recommend Kensington Motor Cars on South Valley View.

orca20 May 14, 2011

Desert Mini of Las Vegas is a complete joke. On more than one occasion four to be exact, 2 involving me and 3 from friends of mine, all Mini lovers by the way. Here is my story. I found a Mini Cooper S I liked listed on their website. I sent a request for more information, their reply to my email on both occasions was ok within 24hrs, but what happened afterwards was piss-poor at best. The Manager goes by the name of "Tony Zita" sends me a generic email telling me he got my request and that was it, 2 days later I get an email from a sales person by the name of "Donovan Resh" and my God he was a [violative content deleted], he send me the same generic email the [violative content deleted] did and furthermore told me that a car I was interested in was sold that night, keep in mind this was 3 days after I had inquired about this Mini I was willing to buy on the spot, with financing my bank already approved for me. Against my better judgment I decided to make my way to the dealership and see what else they had on the ground, and believe me people I was there with a friend in broad day light at about 2pm in the afternoon, for about 15mins looked and sat in about 7 unlocked Mini Coopers on the lot and no one asked if we needed any help, until we got tired of looking at them and were about to climb back into our car, only then did a sales guy casually walk by us and ask "Are you guys ok?" I mean really? That's all you can say to potential customers browsing your lot during your hours of operation? I would have thought to myself hmmm just maybe it was a bad day, or just maybe for some reason they were so busy they did not notice me, but that was not the case, as a matter of fact there was a family Husband, wife and 2 kids that left at about the same time we did, and humored to us saying "This is a Joke" we should just get one from California, at least the tax is only .15 more big deal. Wow in this economy a deal can allow its customers experience such bad customer service, or none at all, when there are dealers in Utah and California willing to go the extra mile to attract more business? And just in case you are wondering if this was a fluke the answer is no. Because I love these cars so much I did this again this time alone at about noon on Labor Day and yes they were open and low and behold the same treatment. Earlier I mentioned 3 other friends of mine with the same experience well you can pretty much guess what happened there too. So my advice for all you thinking of buying a Mini Cooper in Las Vegas is this, try a different dealer and or try Dealers in Utah or California, you can even take a mini-vacation to the beach and sign your new car papers. California dealers will ship your new mini to Vegas for $500 some free depending on the deal so you don't have to pay taxes in Cali to drive it off the lot. Or you can pay the taxes there and or roll it into the loan, get your 30 day tag and drive your baby back here to Vegas to register it. Trust me it's worth the 250 Miles to get the proper customer services and sales experience. I mean it's hard for everyone in this economy why not give your money to a Dealer that recognizes and respects that. My 2 cents... Kim

kimreynolds Sep 7, 2009

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